Virtual TapeServer 6.03.42 Operations and Administration Guide

Preface | ix
Support
For technical assistance, contact your authorized support representative. For the fastest
possible resolution, have the following information available:
• Your company's name
• Virtual TapeServer model number
• Serial number of your equipment
• Hardware configuration
• Software configuration
• A detailed description of the problem you are having with the equipment
• Your name, telephone number, fax number, email address, and company address