Virtual TapeServer 6.04.01 Operations and Administration Guide

viii | Preface
Related documentation
In addition to this operations and administration guide, refer to the Virtual TapeServer
Release Notes, which provides information about system support, known issues, and other
information about the current release. Please see your Technical Support representative for a
copy of the release notes and for any updated information on the product.
Supported release version updates
This guide supports all J06 release version updates (RVUs), all H06 RVUs, and all G06 RVUs,
until otherwise indicated in a replacement publication.
Support
Call the HP Global Mission Critical Solution Center (GMCSC) for support. For technical
assistance, contact your authorized support representative. For the fastest possible
resolution, have the following information available:
• Your company's name
• Virtual TapeServer model number
• Serial number of your equipment
• Hardware configuration
• Software configuration
• A detailed description of the problem you are having with the equipment
• Your name, telephone number, fax number, email address, and company address