Virtual TapeServer 6.04.02 Operations and Administration Guide

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Troubleshooting
This chapter provides information to assist you in addressing problems you may encounter
while installing and using Virtual TapeServer (VTS). If you cannot solve an issue using this
information or if you must contact Support, gather the following information:
• VTS model number
• The operating system and firmware versions of the VTS server
• The version of VTS, which can be found on the System Status page
• Whether external storage is attached to VTS (disk array, network attached storage, and
so on)
• The symptom of the problem
• The last time VTS functioned properly
• The task (backup, restore, export, and so on) that was occurring at the point of failure
You can also run the getVTS_dbginfo utility, which is provided on the VTS server. This utility
collects log files and system information that can used to troubleshoot VTS issues. To run
getVTS_dbginfo, log in to the VTS server as root and enter the following command:
/usr/local/tape/bin/getVTS_dbginfo
To collect GFS information, enter this command:
/usr/local/tape/bin/getVTS_dbginfo -g
Do not run getVTS_dbginfo directly from the /usr/local/tape/bin directory. Instead, run the
utility from another directory, such as /tmp. A zipped archive file named VTStimestamp.zip
is created in the directory from which the utility is run. For example, if you run
getVTS_dbginfo from /tmp, the file is created in /tmp. After the file is created, send it to
Support.
Diagnostic techniques
For diagnosing problems, the following tools may be helpful.
PuTTY (Telnet/SSH client)
This is a GUI-based application to issue Telnet, SSH, and other connection commands to a
host server. You can download PuTTY from
http://www.chiark.greenend.org.uk/~sgtatham/
putty/.