Virtual TapeServer 6.04.03 Installation Guide

vi | Preface
Related documentation
In addition to this installation guide, the following documentation is provided:
• Virtual TapeServer Quick Setup Guide, which provides instructions for installing the
hardware and configuring VTS on the network.
• Virtual TapeServer Operations and Administration Guide, which describes how to use the
VTS web interface to manage VTS.
• Virtual TapeServer Release Notes, which provides information about system support,
known issues, and other information about the current release. Please see your Technical
Support representative for a copy of the release notes for this software release for any
updated information on the product.
Publishing History
Support
Call the HP Global Mission Critical Solution Center (GMCSC) for support. For the fastest
possible resolution, have the following information available:
• Your company’s name
• Virtual TapeServer model number
• Serial number of your equipment
• Hardware configuration
• Software configuration
• System number of the host server
• The “Software version” value, including the date created, from the System Status page on
the VTS web interface
• A detailed description of the problem you are having with the equipment
• Your name, telephone number, fax number, email address, and company address
You may also consider gathering the output of the getVTS_dbginfo utility, which is provided
on the VTS server. This utility collects log files and system information. Refer to the Virtual
TapeServer Operations and Administration Guide for more information about this utility.
Part Number Product Version Publication Date
514105-003 6.04.03 December 2009
514105-002 6.04.02 June 2009
514105-001 6.04 December 2008
528654-008 6.03.42 March 2008
528654-007 6.03.41 June 2007
528654-006 6.03.39 September 2006