Virtual TapeServer 6.04.03 Operations and Administration Guide

132 | Troubleshooting
• Erasing an encrypted tape:
An error similar to the following is displayed:
Also, a message similar to the following is displayed on the web interface:
Request: Erase SHARE:SH0000 --- Failed!
• Exporting an encrypted tape:
A message similar to the following is displayed on the web interface:
Thu 2008-01-17 09:49:31: SHARE:SH0000 Export data transfer failed,
rc=3
• Erasing all virtual tapes in a pool on the Cartridge Maintenance page:
A message similar to the following is displayed on the web interface:
Erased 1 cartridge; Erasure of cartridge SH0002 in pool SHARE failed!
• Setting the virtual tape size on the Pool Maintenance page:
A message similar to the following is displayed on the web interface:
Unable to set size limit on SHARE:SH0001, rc=2. Operation aborted!
After the operation aborts for the encrypted tape, any tapes for which this operation is
attempted will also fail.
You can also check /usr/local/tape/log/SecureVTS.log, which logs all tape operations
associated with encryption. Go to the bottom of the log to look for problems.
Log files
VTS provides many log files for troubleshooting issues with various functions of the system.
For example, the EMS log contains all messages (dependant on filters) received from the
NonStop server and the responses sent from VTS. VTS adds text that describes successful or
unsuccessful mounts, VTSPolicy commands that were interpreted, and so on. This file enables
you to diagnose the EMS configuration to and from the NonStop.
The following is a description of each type of log file that is available from the VTS web
interface:
Debug logs
Contain detailed VTS software information and error messages. The information in
these logs is more detailed than those shown in the event logs.
Note
Set the severity level for debug logs by selecting Factory
Setup→Administrator Utilities→Set current debug level.
EMS Message logs
Provide information related to EMS messages sent to and from the Nonstop server. If