Virtual TapeServer 6.04.05 for NonStop Servers Release Notes

Troubleshooting | 36
Troubleshooting
This section includes information about how to troubleshoot problems and notes about items
that may need clarification.
Installation, upgrades, updates, and restore
 No disk space available after an upgrade. After an upgrade, there exists the potential
to exceed the amount of available disk space. (TL-3885)
WORKAROUND: Regularly remove unused files, such as those located in the /tmp and /
var/log directories.
 /usr/local/tape/log/vts-post-install.log contains FATAL error messages. The VTS
installation log, /usr/local/tape/log/vts-post-install.log, contains FATAL error
messages regarding missing modules.dep files. These messages can safely be ignored.
(TL-2201)
Hardware and configuration
 Disk arrays are not properly detected after a rescan. Rescan of the buses fails to
display the proper number of disks. This is a driver limitation; the QLogic driver shipped
in the appliance is not detecting the device changes. (TL-5439)
WORKAROUND: Restart Tapeserver or reboot the server.
 Starting a VTD on the NonStop results in two errors logged to debug.log.
Immediately after the NonStop command “SCF START TAPE $VTAPE00” is issued to
start a virtual tape device, one or more of the following messages may appear on the VTS
server in /usr/local/tape/log/debug.log:
Mon Jun 23 14:31:33 2008: [cli_tape 0x05000007] read ERROR on message
rc = 1
These messages are benign and may be ignored. (TL-1802)
 Fibre Channel ports do not initiate link status and lasers are off if ports are set
to target mode and VTDs are not defined. When a Fibre Channel port is enabled for
target mode, the port will not initiate link status until a VTD has been defined on that
port and the lasers will be off. The port will appear to be disconnected unless a VTD has
been defined. Likewise, when Tapeserver is stopped, the Fibre Channel ports will drop
link status, to emulate the function of a physical tape drive with the power turned off.
(TL-2641)
 Must run /usr/local/tape/bin/grub-serial.bash to access GRUB from the console.
When VTS boots, you must press a key when prompted if you wish to see the GRUB
menu. The /usr/local/tape/bin/grub-serial.bash command will modify the system boot
configuration to provide serial console access to the GRUB boot menu. This command
must be run as root. In some cases, it may cause the system boot time to be greatly
increased, although the normal boot time is only expected to increase by 10 seconds after
running this command. (TL-2255)
 VTDs set as device type 519x show up as FUJITSU M2483B drives. According to
the HP web site, the 5190 drive reports itself as a Fujitsu drive. (TL-1107)