Virtual TapeServer 8.0 Configuration Guide

132 | Troubleshooting
• Check that the tape is in the drive.
• Check the media write-protection.
If you cannot access a virtual tape because it is locked, perform the following:
• Check MEDIACOM for label in use.
• Check other VTS systems for remotely mounted virtual tapes.
• Reboot VTS to clear all local file locks.
If an autoloading pool did not recycle, verify that Autoloading or Recycle is selected on the
Pool Maintenance page. If virtual tape operations failed to a remote server, verify that
licensing has not been exceeded (for VTD or Capacity licenses).
Data Encryption and failed tape operations
If VTS attempts to perform an operation on an encrypted virtual tape, Data Encryption must
be enabled and the key server that was used to encrypt the tape must be configured on the
server where the tape resides. If not, the tape operation will fail and an error message is
displayed indicating that the operation failed. This section provides an overview of the error
messages that are displayed. See
Enabling and Configuring Data Encryption on page 59 for
instructions on enabling Data Encryption and configuring a key server.
• Mounting an encrypted tape
An error similar to the following is displayed:
Also, a message similar to the following is displayed on the web interface:
Request: Mount SHARE:SH0002 on VF40500 for read-write --- Failed!
• Erasing an encrypted tape:
An error similar to the following is displayed:
Also, a message similar to the following is displayed on the web interface:
Request: Erase SHARE:SH0000 --- Failed!