Virtual TapeServer 8.0 Configuration Guide

viii | Preface
This icon is used throughout the guide to note the access right(s) required to perform the
procedure that follows.
Related documentation
In addition to this guide, the following documentation is provided:
• Quick Start Guide, which provides instructions for installing the hardware and
configuring VTS on the network.
• Help, which provides detailed instructions for working with the web interface
• Release Notes, which provides information about system support, known issues, upgrade
and downgrade instructions, and other information about the current release.
All documentation is available on the About page of the web interface.
Support
Call the HP Global Critical Solution Center (GCSC) for support. For the fastest possible
resolution, have the following information available:
• Your company’s name
• Virtual TapeServer hardware platform
• Serial number of your equipment
• Hardware configuration
• Software configuration
• System number of the host server
• The “Software version” value, including the date created, from the System Status page on
the VTS web interface
• A detailed description of the problem you are having with the equipment
• Your name, telephone number, email address, and company address
You may also consider gathering the output of the getVTS_dbginfo utility, which is provided
on the VTS server, or you can generate a troubleshooting package from the web interface. The
utility and troubleshooting package collects log files and system information. Refer to
Troubleshooting on page 125 for more information.