Virtual TapeServer 8.4 Configuration Guide

Troubleshooting | 201
Message Text Severity Recommended Action
Error: BEX command failure! Critical A syntax error occurred in the BEX
command. Repair the request and
resubmit.
Error: can not determine the proper
command for this request.
Critical HSM restore for TSM was unable to
determine the proper restore or
retrieve command. Ensure that the
backup request specifies archive or
backup.
Error: Can’t find any files with data
to backup for $cart_request.
Warning
Error: Can’t get lock for $cart_
request.
Critical Check the Virtual Media - Mounts and
Locks page to ensure that the virtual
tape exists on the system and that
another process has not locked the
virtual tape.
Error: Can't verify lock for $cart_
request.
Critical Check the Virtual Media - Mounts and
Locks page to ensure that the virtual
tape exists on the system and that
another process has not locked the
virtual tape.
Error: Count of files backed up by
NetBackup does not agree with
requested filelist for $cart_request.
Critical An HSM request failed to find or process
the virtual tapes for the request.
Error: hsmget: no file(s) specified
for $cart_request
Warning No non-empty files were found for the
HSM backup request.
Error: hsmput: no file(s) specified
for $cart_request, (n=$n: $cart1
$cart2 … $cartn)
Critical No non-empty files were found for the
HSM backup request.
Error: LEG/BEX/NBP/TSM command
failure for $cart_request
Critical The EMS Policy for HSM failed. Check the
command syntax and context. Repair and
resubmit.
Error: LEG/BEX/NBP/TSM command
failure for $cart_request
Critical
Error: Non-zero return-code ($rc)
from dsmc (try this url … for $cart_
request.
Critical A TSM failure occurred. Examine the
return (error) code and correct the
problem.
Error: Non-zero return-code ($rc) Warning