OFFICEJET 4500 User Guide A909 G510
HP Officejet 4500 (G510) All-inOne series User Guide
Copyright information Accessibility © 2009 Copyright Hewlett-Packard Development Company, L.P. The device provides a number of features that make it accessible for people with disabilities. Visual The device software is accessible for users with visual impairments or low vision through the use of your operating system's accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications.
Contents 1 Get started Accessibility................................................................................................................................9 Eco-Tips....................................................................................................................................10 Understand the device parts.....................................................................................................10 Front view.............................................................
Print photos..............................................................................................................................29 Print photos on photo paper (Windows).............................................................................29 Print photos on photo paper (Mac OS X)...........................................................................30 Print on special and custom-sized paper..................................................................................
Contents Change fax settings..................................................................................................................51 Configure the fax header....................................................................................................52 Set the answer mode (Auto answer)..................................................................................52 Set the number of rings before answering..........................................................................
Poor print quality and unexpected printouts.............................................................................78 Solution 1: Use genuine HP cartridges...............................................................................78 Solution 2: Check the paper...............................................................................................78 Solution 3: Wait a short period of time (if possible)............................................................
Contents Solve wireless problems (some models only)........................................................................114 Basic wireless troubleshooting.........................................................................................114 Advanced wireless troubleshooting..................................................................................114 Step 1: Make sure your computer is connected to your network................................
Regulatory information...........................................................................................................142 FCC statement..................................................................................................................143 Notice to users in Korea...................................................................................................143 VCCI (Class B) compliance statement for users in Japan................................................
Contents C Additional fax setup Set up faxing (parallel phone systems)..................................................................................175 Choose the correct fax setup for your home or office.......................................................176 Case A: Separate fax line (no voice calls received).........................................................178 Case B: Set up the device with DSL.................................................................................
Use the HP Solution Center (Windows).................................................................................207 HP Utility (Mac OS X).............................................................................................................207 Embedded Web server (some models only)..........................................................................208 F Errors (Windows) Fax Memory Full..........................................................................................................
1 Get started This guide provides details about how to use the device and to resolve problems.
Chapter 1 Eco-Tips HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this product, please visit the HP Eco Solutions Web site for more information on HP's environmental initiatives. www.hp.
1 Control panel 2 Main tray 3 Cartridge access door 4 Scanner glass 5 Automatic document feeder 6 Scanner lid Printing supplies area HP Officejet 4500 / HP Officejet 4500 Wireless 1 Cartridge access door 2 Ink cartridges HP Officejet 4500 Desktop Back view HP Officejet 4500 / HP Officejet 4500 Wireless 1 Universal serial bus (USB) port 2 Ethernet port (HP Officejet 4500 only) 3 Power input HP Officejet 4500 Desktop Understand the device parts 11
Chapter 1 (continued) 4 1-LINE (fax) 5 2-EXT (phone) Use the product control panel This section contains the following topics: • • • Overview of buttons and lights Change product settings Types of messages Overview of buttons and lights The following diagram and related table provide a quick reference to the device control panel features. Label Name and Description 1 Wireless button (HP Officejet 4500 Wireless): Turns the 802.11 wireless feature on or off.
(continued) Label Name and Description 11 Scan function indicator 12 Copy Color function indicator 13 Copy B&W function indicator 14 Fax Color function indicator 15 Fax B&W function indicator 16 Power: Turns the device on or off. The Power button is lit when the device is on. The light blinks while performing a job. When the device is turned off, a minimal amount of power is still supplied. To completely disconnect the power supply, turn the device off, and then unplug the power cord.
Chapter 1 To change settings for a mode 1. After selecting a mode, press the arrow buttons to scroll through the available settings available, and then press OK to select the setting you want to change. 2. Press the arrow buttons to change the settings, and then press OK. NOTE: Use the left arrow entry on the display. button or button when you want to delete an incorrect Change product settings To change the product settings or print reports, use the options available in the Setup menu: 1.
Critical error messages Critical error messages inform you of a device failure. Some of these messages can be cleared by pressing the Power button to turn off the device, and then turning it on again. If a critical error persists, service is required. For more information, see Solve a problem. Finding the device model number In addition to the model name that appears on the front of the device, this device has a specific model number.
Chapter 1 (continued) HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. It is acidfree for longer lasting documents. HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos and other everyday documents.
Depending on your country/region, some of these papers might not be available. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy or soft gloss (satin matte).
Chapter 1 ◦ ◦ Media that is too lightweight or stretches easily Media that contains staples or clips NOTE: To scan, copy, or fax documents that contain pages that do not conform to these guidelines, use the scanner glass. For more information, see Load an original on the scanner glass. Load an original on the scanner glass You can copy, scan, or fax up to letter- or A4-size originals by loading them on the glass.
You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or letter-size document by placing it in the document feeder tray. CAUTION: Do not load photos in the ADF; this might cause damage to your photos. NOTE: Two-sided legal-size documents cannot be scanned, copied, or faxed using the ADF. NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your originals in the ADF. You must load your originals on the glass.
Chapter 1 To load media 1. Pull out the tray extender. 2. Insert the media print-side down along the right of the main tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not exceed the line marking in the tray. NOTE: Do not load paper while the device is printing. • Envelopes: Load envelopes with the flaps facing up to the right or the back of the tray.
Maintain the device This section provides instructions for keeping the device in top working condition. Perform these maintenance procedures as necessary.
Chapter 1 Clean the exterior WARNING! Before cleaning the device, turn off the power and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The exterior of the device does not require cleaning. Keep fluids away from the interior of the device, as well as from the device control panel. Clean the automatic document feeder (ADF) (Some models only) NOTE: The ADF is available for some models only.
4. Use the damp cloth to wipe any residue off the rollers or separator pad. NOTE: If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. 5. Close the cover of the automatic document feeder. To clean the plastic strip inside the automatic document feeder 1. Turn off the device and unplug the power cord. NOTE: Depending how long the device is unplugged, the date and time might be erased.
Chapter 1 4. Lift the automatic document feeder mechanism. 5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the plastic strip, since they can damage it. Do not place or spray liquid directly on the plastic strip. The liquid might seep under the glass and damage the device. 6.
2 Print Most print settings are automatically handled by the software application. You need to change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see Select print media.
Chapter 2 Print documents (Mac OS X) 1. Load paper in the tray. For more information, see Load media. 2. If you are using Mac OS X (v10.4), complete the following steps: a. From the File menu in your software application, choose Page Setup. b. Choose the desired printer in the Format for pop-up menu. c. Specify the page attributes, such as the paper size, orientation, and scaling. d. Click OK. 3. From the File menu in your software application, choose Print. 4.
Print brochures (Mac OS X) 1. Load paper in the tray. For more information, see Load media. 2. If you are using Mac OS X (v10.4), complete the following steps: a. From the File menu in your software application, choose Page Setup. b. Choose the desired printer in the Format for pop-up menu. c. Specify the page attributes, such as the paper size, orientation, and scaling. d. Click OK. 3. From the File menu in your software application, choose Print. 4. Make sure the product you want to use is selected. 5.
Chapter 2 6. In the Basic Options area, from the Size drop-down list, select More. Then, select the appropriate envelope type. TIP: You can change more options for the print job by using the features available on the other tabs in the dialog box. 7. Click OK, and then click Print or OK to begin printing. Print on envelopes (Mac OS X) 1. Load paper in the tray. For more information, see Load media. 2. If you are using Mac OS X (v10.4), complete the following steps: a.
3. Select the product you want to print to. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5. Click Print or OK to begin printing. Print a Web page (Mac OS X) 1. Load paper in the tray. For more information, see Load media. 2. If you are using Mac OS X (v10.
Chapter 2 5. Click Photo Printing – Borderless or Photo Printing with white borders in the Printing Shortcuts list. The default settings are displayed. NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi setting with supported types of photo paper. If Maximum dpi is not listed in the Print quality drop-down list, you can enable it from the Advanced tab. 6.
8. Select the appropriate Photo Fix options: • Off: applies no HP Real Life Technologies to the image. • Basic: automatically focuses the image; moderately adjusts image sharpness. 9. If you want to print the photo in black and white, choose the Grayscale from the Color pop-up menu, and then choose one of the following options: • High Quality: uses all the available colors to print your photo in grayscale. This creates smooth and natural shades of gray.
Chapter 2 7. Select the paper type: a. Click More in the Paper type drop-down list. b. Click the desired paper type, and then click OK. 8. Click OK, and then click Print or OK to begin printing. Print on special or custom-sized paper (Mac OS X) NOTE: Before you can print on custom-sized paper, you must set up the custom size in the printing software. For instructions, see Set up custom sizes (Mac OS X). 1. Load the appropriate paper in the tray. For more information, see Load media. 2.
NOTE: You cannot print a borderless document if the paper type is set to Plain paper. NOTE: Before printing a borderless document, open the file in a software application and assign the image size. Make sure the size corresponds to the media size on which you are printing the image. NOTE: Not all applications support borderless printing. Follow the instructions for your operating system. • • Print borderless documents (Windows) Print borderless documents (Mac OS X) Print borderless documents (Windows) 1.
Chapter 2 6. Choose Paper Type/Quality from the pop-up menu (located below the Orientation setting in Mac OS X v10.5), and then choose the following settings: • Paper Type: The appropriate paper type • Quality: Best or Maximum dpi NOTE: If your computer is using Mac OS X (v10.5), click the blue disclosure triangle next to the Printer selection to access these options. 7. If necessary, select the appropriate Photo Fix options: • Off: applies no HP Real Life Technologies to the image.
3 Scan Using the product’s control panel, you can scan originals and send them to a variety of destinations, such as a folder or a program on a computer. You can also scan originals using the HP software provided with the product and TWAIN-compliant or WIA-compliant programs on a computer. You can use the HP software to convert the text in scanned documents into a format that you can search, copy, paste, and edit. NOTE: Scan functions are only available after you install the software.
Chapter 3 3. Press right arrow 4. Press Start. to select what to do with the scan, and then press OK. Edit a scanned document using optical character recognition (OCR) software You can use OCR software to import scanned text into your preferred word-processing program for editing. This allows you to edit letters, newspaper clippings, and many other documents. You can specify the word-processing program that you want to use for editing.
4 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the device memory until the copying finishes. This can reduce the number of fax pages stored in memory. This section contains the following topics: • • Copy documents Change copy settings Copy documents You can make quality copies from the device control panel.
Chapter 4 • • Lighter/Darker settings Resizing originals to fit on different paper sizes You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job 1. Press left arrow or right arrow to navigate between different copy options. 2. Make any changes to the copy function settings, and then press OK to accept the changes. To save the current settings as defaults for future jobs 1.
5 Fax You can use the device to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the device control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the device properly for faxing.
Chapter 5 TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing. To send a basic fax from the device control panel 1. Load your originals. If you are faxing a borderless original, load the original on the scanner glass, not the ADF.
4. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 5. When you are ready to send the fax, press Start. NOTE: If prompted, select Send Fax. If you were speaking with the recipient before sending the fax, inform the recipient that they should press Start on their fax machine after they hear fax tones.
Chapter 5 Send a fax from memory You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The device scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the device scans the pages into memory, you can immediately remove the originals from the document feeder tray. NOTE: You can only send a black-and-white fax from memory.
6. Enter the fax number by using the keypad, press Speed Dial to select a speed dial, or press Redial/Pause to redial the last number dialed. 7. Press Start. The device scans all pages and the scheduled time appears on the display. The fax is sent at the scheduled time. To cancel a scheduled fax 1. Press the left arrow or right arrow to select Fax B&W or Fax Color , and then press OK. 2. Press right arrow until Fax Method appears, and then press OK. 3.
Chapter 5 phone lines. On poor phone lines, ECM increases sending time and phone charges, but sends the data much more reliably. The default setting is On. Turn ECM off only if it increases phone charges substantially, and you can accept poorer quality in exchange for reduced charges. Before turning the ECM setting off, consider the following. If you turn ECM off • • • The quality and transmission speed of faxes you send and receive are affected. The Fax Speed is automatically set to Medium.
You can receive faxes manually from a phone that is: • • Directly connected to the device (on the 2-EXT port) On the same phone line, but not directly connected to the device To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the main tray. 2. Remove any originals from the document feeder tray. 3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the device answers.
Chapter 5 NOTE: If Backup fax is enabled and you turn off the device, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the device was in an error condition. You must contact the senders to ask them to resend any unprinted faxes. For a list of the faxes you have received, print the Fax Log. The Fax Log is not deleted when the device is turned off. To set backup fax from the device control panel 1. Press Setup. 2.
NOTE: The HP All-in-One does not support polling pass codes. Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the device it is polling in order to receive the fax. Make sure the device you are polling does not have a pass code set up (or has not changed the default pass code) or the HP All-in-One will not be able to receive the fax. To set up poll to receive a fax from the device control panel 1.
Chapter 5 NOTE: If an incorrect paper size is loaded in the main tray when you receive a fax, the fax does not print and an error message appears on the display. Load letter, A4, or legal paper, and then press OK to print the fax. To set the paper size for received faxes from the device control panel 1. Press Setup. 2. Press right arrow until Fax Settings appears, and then press OK. 3. Press right arrow until Paper Options appears, and then press OK. 4.
Add numbers to the junk fax list You can block specific numbers by adding them to the junk fax list. To manually enter a number to block 1. Press Setup. 2. Press right arrow to select Fax Settings, and then press OK. 3. Press right arrow to select Junk Fax Blocker, and then press OK. 4. Press right arrow to select Add, and then press OK. 5. To select a fax number to block from the caller ID list, select Select no. - or To manually enter a fax number to block, select Enter no. 6.
Chapter 5 Receive faxes to your computer (Fax to PC and Fax to Mac) Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer. With Fax to PC and Fax to Mac, you can store digital copies of your faxes easily and also eliminate the hassle of dealing with bulky paper files. Received faxes are saved as TIFF (Tagged Image File Format). Once the fax is received, you get an on-screen notification with a link to the folder where the fax is saved.
Modify Fax to PC or Fax to Mac settings You can update the Fax to PC settings from your computer at any time from the Fax Settings page in the Solution Center. You can update the Fax to Mac settings from the HP Setup Assistant. You can turn off Fax to PC or Fax to Mac and disable printing faxes from the device control panel. To modify settings from the device control panel 1. Press the (Setup) button. 2. Select Basic Fax Setup, select Fax to PC, and then press OK. 3.
Chapter 5 • • • • • Set the fax error correction mode Set the dial type Set the redial options Set the fax speed Set the fax sound volume Configure the fax header The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the software that you installed with the device. You can also set up the fax header from the device control panel, as described here.
before the device does. The number of rings to answer for the device should be greater than the number of rings to answer for the answering machine. For example, set your answering machine to a low number of rings and the device to answer in the maximum number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call and the device monitors the line. If the device detects fax tones, it receives the fax.
Chapter 5 you are trying to send a fax to another country/region or receive a fax from another country/region, or if you are using a satellite phone connection. To set the fax error-correction mode 1. Press Setup. 2. Press right arrow to select Fax Settings, and then press OK. 3. Press right arrow to select Error Correction, and then press OK. 4. Press right arrow to select On or Off, and then press OK. Set the dial type Use this procedure to set tone-dialing or pulse-dialing mode.
If you use one of the following, setting the fax speed to a slower speed might be required: • • • • An Internet phone service A PBX system Fax over Internet Protocol (FoIP) An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using a lower Fax Speed. The following table provides the available fax speed settings. Fax speed setting Fax speed Fast v.34 (33600 baud) Medium v.17 (14400 baud) Slow v.
Chapter 5 NOTE: If you have questions about Internet faxing, contact your Internet faxing services support department or your local service provider for further assistance. Use reports You can set up the device to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the device.
3. Press right arrow 4. Press right arrow to select Fax Confirmation, and then press OK. to select one of the following, and then press OK. Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. On Fax Send Prints a fax confirmation report for every fax you send. On Fax Receive Prints a fax confirmation report for every fax you receive. Send & Receive Prints a fax confirmation report for every fax you send and receive.
Chapter 5 • • Number of pages Result (status) of transmission To print the fax log from the device control panel 1. Press Setup. 2. Press right arrow to select Print Report, and then press OK. 3. Press right arrow to select Fax Log, and then press OK. 4. Press OK again to print the log. To view the fax log from the HP software Follow the instructions for your operating system. Windows 1. Open the HP Solution Center software. For instructions, see Use the HP Solution Center (Windows). 2. Click Settings.
Print a Caller ID History Report Use the following procedure to print a list of Caller ID fax numbers. To print a Caller ID History Report 1. Press Setup, select Printer Report, and then select Caller ID History Report. 2. Press OK.
6 Work with ink cartridges To ensure the best print quality from the HP All-in-One, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead.
• • Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. If you are transporting the product, do the following to prevent ink leaking from the print carriage or other damage from occurring to the product: ◦ Make sure you turn off the product by pressing the (Power) button. ◦ ◦ The print carriage should be parked on the right side in the service station. Make sure you leave the ink cartridges installed.
Chapter 6 Handle the ink cartridges Before you replace or clean an ink cartridge, you should know the part names and how to handle the ink cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the ink cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles. NOTE: Handle the ink cartridges carefully.
available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For more information about ordering ink cartridges for the device, see Order printing supplies online. To replace the ink cartridges 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the front access door to access the ink cartridges, the product cannot release the cartridges for changing.
Chapter 6 If you are replacing the black ink cartridge, remove the ink cartridge from the slot on the right. 4. Pull the ink cartridge toward you, out of its slot. NOTE: HP provides recycling options for used ink cartridges in many countries/ regions. For more information, see HP inkjet supplies recycling program. 5. Remove the new ink cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.
6. Hold the ink cartridge with the HP logo on top, and insert the new ink cartridge into the empty cartridge slot. Make sure you push the ink cartridge in firmly until it snaps into place. If you are installing the tri-color ink cartridge, slide it into the left slot. If you are installing a black ink cartridge, slide it into the right slot. 7. Close the front access door. 8. Make sure you have letter or A4, unused, plain white paper loaded in the input tray. For more information, see Load media.
Chapter 6 10. Load the ink cartridge alignment sheet face down on the scanner glass in the front right corner with the top of the page to the right, and then press OK. For more information, see Load an original on the scanner glass. The HP All-in-One aligns the ink cartridges. Recycle or discard the ink cartridge alignment sheet. Store printing supplies Ink cartridges can be left in the device for extended periods of time.
3. Selects Tools and then select Align Cartridge. The product prints an ink cartridge alignment sheet. 4. Place the alignment sheet face down on the scanner glass. For more information, see Load an original on the scanner glass. 5. Press OK to scan the alignment sheet. After the alignment sheet is scanned, alignment is complete. Recycle or discard the alignment sheet.
Chapter 6 To align the ink cartridges from the HP software 1. Load letter or A4, unused, plain white paper in the input tray. For more information, see Load media. NOTE: If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. 2. Follow the instructions for your operating system. The product prints an ink cartridge alignment sheet. Windows a. Open the Toolbox software.
To clean the ink cartridges from the product control panel 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. Press Setup. 3. Select Tools, and then select Clean Cartridge. The device prints a page that you can recycle or discard. If copy or print quality still seems poor after you clean the ink cartridges, try cleaning the ink cartridge contacts before replacing the affected ink cartridge. To clean the ink cartridges from the HP software 1.
7 Solve a problem The information in Solve a problem suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • • • • Access online support pages. Send HP an e-mail message for answers to your questions. Connect with an HP technician by using online chat.
Chapter 7 • • Messages that appear when the situation occurs Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm, HP All-inOne was moved, etc.)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).
For the most current list of telephone support numbers, see www.hp.com/support. www.hp.
Chapter 7 After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. General troubleshooting tips and resources NOTE: Many of the steps below require HP software.
Solve printing problems This section contains the following topics: • • • • • • • • • The device shuts down unexpectedly Error message appears on control-panel display Alignment fails The device is not responding (nothing prints) Device takes a long time to print Blank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong The device prints half a page, then ejects the paper The device shuts down unexpectedly Check the power and power connections M
Chapter 7 Check the device software installation If the device is turned off when printing, an alert message should appear on your computer screen; otherwise, the device software might not be installed correctly. To resolve this, uninstall the software completely, and then reinstall the device software. For more information, see Uninstall and reinstall the software. Check the cable connections • Make sure both ends of the USB cable or Ethernet cable are secure.
There is a blank page in the file Check the file to make sure there is no blank page. Something on the page is missing or incorrect Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the device. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the print driver.
Chapter 7 electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields. If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings properly. See the release notes for known software conflicts, refer to the application's documentation, or contact the software manufacturer for specific help.
The images below show the difference between vertical and horizontal streaking. Horizontal Streaks Vertical streaks NOTE: Streaks on a copied document commonly appear when the scanner glass or the plastic strip in the automatic document feeder (ADF) is dirty. For information about cleaning the scanner glass and plastic strip in the ADF, see Clean the scanner glass and To clean the plastic strip inside the automatic document feeder, respectively.
Chapter 7 Step 1: Check the print quality settings The print quality settings in the product software might not be optimized for the type of document you are printing. Follow these steps to check these settings. If the issue persists, continue to the next solution Step 2: Check the Print in Grayscale setting. Windows 1. In the software program from which you want to print, click the File menu, click Print, and then click Setup, Properties, or Preferences.
Mac OS X 1. From the File menu in your software application, choose Print. 2. Choose Paper Type/Quality from the pop-up menu (located below the Orientation setting in Mac OS X v10.5). 3. In the Color Options area, make sure the Color setting is not set to Grayscale. Solution 5: Check estimated ink levels and replace low or empty ink cartridges Follow these steps to check the estimated ink levels on your product, and then replace low cartridges according to the results.
Chapter 7 Print Quality Diagnostic Report 1. Load regular, white, letter-size or A4 paper 2. On the product control panel, press (Setup), select Print Report, select Print Quality, and then press OK. 3. Evaluate the Print Quality Diagnostic Report: a Ink level b Color bars c Large-font text d Alignment pattern a. Ink level: Look at the Ink level boxes to double-check cartridge ink levels. If a box is completely white, you might need to replace that ink cartridge.
b. Color bars: Look at the color bars in the middle of the page. You should see seven color bars. These bars should have sharp edges, should be solid (not streaked with white or other colors), and should be uniform in color throughout. Example of Good Color Bars: All bars are solid, sharp-edged, and extend with uniform color across the entire page. The printer is operating correctly.
Chapter 7 To prevent problems causing ragged bars on the PQ Diagnostic Report, try the following solutions: • Avoid leaving un-taped ink cartridges outside of the printer for an extended period of time. For more information about handling ink cartridges, see Handle the ink cartridges. • Always turn off the product using the (Power) button, which prevents air from getting into the cartridges. For more information about turning off the product, see Turn off the device.
Examples of bad large-font text The letters are jagged. The letters are smeared. The letters are ragged on one end. d. Alignment pattern: If the color bars and large-font text look OK and the ink cartridges are not empty, look at the alignment pattern directly above the color bars. Example of a good alignment pattern. The lines are straight.
Chapter 7 The lines are jagged.
Self-Test Report Follow these steps to print, and then evaluate a Diagnostic report. 1. Load regular, white, letter-size or A4 paper. 2. On the product control panel, press (Setup), select Print Report, select SelfTest, and then press OK. To evaluate the Diagnostic Page: 1. Look at the color bars in the middle of the page. There should be three color bars and a black bar. All the bars should have sharp edges. They should be solid (not streaked with white or other colors).
Chapter 7 Example of Good Bars - all bars are solid, sharp-edged, and uniformly colored - the printer is operating correctly. • The black bar is printed by the Black Ink Cartridge • The colored bars are printed by the Tri-color Ink Cartridge Ragged or irregularly streaked or faded bars Example of bad black bar - The black bar is ragged at one end.
Black Text 2. Look at the black text printed on the page. The type should be sharp and clear. Example of good black text - the letters are sharp and clear - the printer is operating correctly Example of bad black text - the letters are smeared.
Chapter 7 Solution 9: Replace the problem ink cartridge If you saw defects on the Print Quality Diagnostic Report or Self-Test Report and cleaning and alignment did not help, replace the problem ink cartridge. For instructions, see Replace the ink cartridges. If the issue persists, continue to the next step. Solution 10: Service the product If you have completed all the steps listed above and are still experiencing a problem, the product might need servicing. To contact HP support, visit www.hp.
7. Clean only the copper-colored contacts. Allow the ink cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks into place. 9. Repeat if necessary for the other ink cartridge. 10. Gently close the ink cartridge door and plug the power cord into the back of the device.
Chapter 7 To clean the area around the ink nozzles 1. Turn on the device and open the ink cartridge door. The print carriage moves to the far right side of the device. 2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the device. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 3.
Media is not picked up from a tray • Make sure media is loaded in the tray. For more information, see Load media. Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl. • When using thin special media, make sure that the tray is completely loaded.
Chapter 7 • • • When using thin special media, make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.) If you are using thick special media (such as brochure paper), load media so that the tray is between 1/4 and 3/4 full.
Documents are missing or faded • • • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Media specifications for more information. Check the settings The quality setting of Fast (which produces draft-quality copies) might be responsible for the missing or faded documents. Change to the Normal or Best setting. Check the original ◦ The accuracy of the copy depends on the quality and size of the original.
Chapter 7 • • • • • • Black dots or streaks Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass or lid backing. Try cleaning the device. See Maintain the device for more information. Copy is slanted or skewed If the product has an automatic document feeder (ADF), check the following: ◦ Make sure that the ADF input tray is not too full. ◦ Make sure that the ADF width adjusters are snug against the sides of the media.
• • • • Text cannot be edited Error messages appear Scanned image quality is poor Scan defects are apparent Scanner did nothing • • • Check the original Make sure that the original is placed on the scanner glass correctly. For more information, see Load an original on the scanner glass. Check the device The device might be coming out of PowerSave mode after a period of inactivity, which delays processing a short while. Wait until the device reaches the READY state.
Chapter 7 Part of the document did not scan or text is missing • • Check the original ◦ Make sure that you loaded the original correctly. For more information, see Load an original on the scanner glass. ◦ If you are copying a borderless original, load the original on the scanner glass, not the ADF. For more information, see Load an original on the scanner glass. ◦ Colored backgrounds can cause images in the foreground to blend into the background.
Error messages appear "Unable to activate TWAIN source" or "An error occurred while acquiring the image" ◦ If you are acquiring an image from another device, such as a digital camera or another scanner, make sure that the other device is TWAIN-compliant. Devices that are not TWAIN-compliant do not work with the device software. ◦ Make sure that you have connected the USB cable to the correct port on the back of your computer. ◦ Verify that the correct TWAIN source is selected.
Chapter 7 Take steps to improve the scan quality ◦ Use high-quality originals. ◦ Place the media correctly. If the media is placed incorrectly on the scanner glass, it might skew, which causes unclear images. For more information, see Load an original on the scanner glass. ◦ Adjust the software settings according to how you plan to use the scanned page. ◦ Use or make a carrier sheet to protect your originals. ◦ Clean the scanner glass. See Clean the scanner glass for more information.
If the test fails, review the report for information on how to fix any problems found. For more information, see The fax test failed.
Chapter 7 • • Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine.
Chapter 7 port labeled 1-LINE on the back of the device, and the other end to your telephone wall jack, as shown below. • • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port If the phone cord that came with the device is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories.
• • • • • • Make sure you have correctly connected the device to the telephone wall jack. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.
Chapter 7 • • • Other equipment, which uses the same phone line as the device, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. ◦ If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.
Solution: If Fax to PC or Fax to Mac has been enabled, you may not be able to send or receive faxes if the fax memory is full (limited by device memory). Solution: • Make sure you used the phone cord supplied in the box with the device to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the device and the other end to your telephone wall jack, as shown below.
Chapter 7 • • • Make sure the device is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.
• • Make sure the telephone you use to initiate the fax call is connected directly to the device. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the device, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port 3 Telephone If you are sending a fax manually from your phone that is connected directly to the device, you must use the keypad on the telephone to send the fax.
Chapter 7 • If you have an answering machine on the same phone line with the device, you might have one of the following problems: ◦ Your answering machine might not be set up properly with the device. ◦ Your outgoing message might be too long or too loud to allow the device to detect fax tones, and the sending fax machine might disconnect. ◦ Your answering machine might not have enough quiet time after your outgoing message to allow the device to detect fax tones.
The device cannot send faxes, but can receive faxes Solution: • The device might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555.
Chapter 7 TIP: If the device came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord to extend the length. For information on using the 2-wire phone cord adaptor, see the documentation that came with it. To extend your phone cord 1. Using the phone cord supplied in the box with the device, connect one end to the coupler, then connect the other end to the port labeled 1-LINE on the back of the device. 2.
Solve wired (Ethernet) network problems (some models only) If you are unable to connect the product to your wired (Ethernet) network, perform one or more of the following tasks. NOTE: After correcting any of the following, run the installation program again.
Chapter 7 Solve wireless problems (some models only) If the device is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the following tasks in the order shown below. • • Basic wireless troubleshooting Advanced wireless troubleshooting Basic wireless troubleshooting Perform the following steps in the order presented.
• • • Step 5: Make sure the wireless version of the HP device is set as the default printer driver (Windows only) Step 6: Make sure the HP Network Devices Support service is running (Windows only) Add hardware addresses to a wireless access point (WAP) Step 1: Make sure your computer is connected to your network To check a wired (Ethernet) connection ▲ Many computers have indicator lights beside the port where the Ethernet cable from the router connects to your computer.
Chapter 7 Mac OS X ▲ Click the AirPort icon in the menu bar at the top of the screen. From the menu that appears, you can determine if the AirPort is turned on and which wireless network your computer is connected to. NOTE: For more detailed information about your AirPort connection, click System Preferences in the Dock, and then click Network. If the wireless connection is working correctly, a green dot appears next to AirPort in the list of connections.
B: Check to see if you can access the embedded Web server (EWS) ▲ After you establish that the computer and the HP device both have active connections to a network, you can verify if they are on the same network by accessing the device's embedded Web server (EWS). For more information, see Embedded Web server (some models only). To access the EWS a. On your computer, open the Web browser you normally use to access the Internet (for example, Internet Explorer or Safari).
Chapter 7 3. Do one of the following, depending on the printer status: a. If the HP device is Offline, right-click the device, and click Use Printer Online. b. If the HP device is Paused, right-click the device, and click Resume Printing. 4. Try using the HP device over the network. Mac OS X 1. Click System Preferences in the Dock, and then click Print & Fax. 2. Select the HP device, and the click Print Queue. 3. If Jobs Stopped appears in the window that appears, click Start Jobs.
4. Scroll down the list of services, right click HP Network Devices Support, and then click Restart. 5. After the service restarts, try using the HP device over the network again. If you are able to use the HP device over the network, your network setup was successful. If you still cannot use the HP device over the network or if you have to periodically perform this step in order to use your device over the network, your firewall might be interfering.
Chapter 7 Another common problem is that HP software is not set as a trusted software by your firewall to access the network. This can happen if you answered “block“ to any firewall dialog boxes that appeared when you installed the HP software. If this occurs, and if you are using a computer running Windows, check that the following programs are in your firewall’s list of trusted applications; add any that are missing. • • • • • hpqkygrp.exe, located in C:\program files\HP\digital imaging\bin hpqscnvw.
Faxing • UDP port: 427 • TCP port: 9220 HP device installation UDP port: 427 Solve device management problems This section provide solutions to common problems that involve managing the device. This section contains the following topic: NOTE: To use the embedded Web server (EWS), the product must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded Web server if the product is connected to a computer with a USB cable.
Chapter 7 Check the device IP address • To check the IP address of the product, obtain the IP address by printing a network configuration page. Press the Setup button, select Network Setup, and then select Print Network Settings. • Ping the device using the IP address from the command prompt. For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt: C:\Ping 123.123.123.
Check the ink cartridges • The product prompts you to align ink cartridges every time you install or replace an ink cartridge. You can also align the ink cartridges at any time from the product’s control panel or by using the HP software installed with the product. Aligning the ink cartridges ensures high-quality output. For more information, see Align the ink cartridges. If the alignment fails, check to make sure the cartridges are installed correctly, and start the ink cartridge alignment.
Chapter 7 • If the computer cannot recognize the HP software CD in the CD drive, inspect the CD for damage. You can download the device driver from the HP Web site (www.hp.com/ support). • In the Windows device manager, make sure that the USB drivers have not been disabled. • If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (util\ccc\uninstall.bat on the HP software CD) to perform a clean uninstallation of the device driver.
1. Product Information: Shows product information (such as the product name, model number, serial number, and firmware version number), as well as usage information. printed from the tray. 2. Ink Delivery System Information: Shows information about the ink cartridges, such as the estimated ink levels. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays.
Chapter 7 Understand the network configuration page (some models only) If the device is connected to a network, you can print a network configuration page to view the network settings for the device. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. Network Configuration Page 1.
Clear jams Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam. • • • • Make sure that you are printing with media that meets specifications. For more information, see Media specifications. Make sure that you are printing with media that is not wrinkled, folded, or damaged. Make sure that the device is clean. For more information, see Maintain the device. Make sure that the trays are loaded correctly and are not too full.
Chapter 7 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the device, more paper jams are likely to occur. 3. Replace the rear door. Gently push the door forward until it snaps into place. 4. Press OK to continue the current job.
NOTE: Humidity may cause paper to curl and hence paper jam.
A Technical information This section contains the following topics: • • Warranty information Device specifications • Regulatory information • • Environmental product stewardship program Third-party licenses Warranty information This section contains the following topics: Hewlett-Packard limited warranty statement • • 130 Ink cartridge warranty information Technical information
Hewlett-Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
Appendix A Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Device specifications This section contains the following topics: • • • • • • • • • • • • • • • Physical specifications Product features and capacities Processor and memory specifications System requirements Network protocol specifications (Some models only) Embedded Web server specifications (some models only) Media specifications Print resolution Print specifications Copy specifications Fax specifications Scan specifications Operating environment Electrical requirements Acoustic emission specification P
Appendix A Processor: 192 MHz ARM9 core Memory: 64 MB DDR2 Wireless models Processor: 180 MHz ARM9 core Memory: 32 MB SDRAM System requirements NOTE: For the most current information about supported operating systems and system requirements, visit http://www.hp.com/support/.
• Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature Release 3 • Microsoft Windows 2003 Small Business Server Terminal Services • Microsoft Windows Server 2008 Terminal Services Compatible network protocols TCP/IP Network management • HP Web Jetadmin plug-ins • Embedded Web server Features Ability to remotely configure and manage network devices Embedded Web server specifications (some models only) Requirements • A TCP/IP-based network (IPX/SPX-based networks are no
Appendix A (continued) Media size Borderless B5 (176 x 250 mm; 6.9 x 9.8 inches Borderless (10 x 15 cm, tab) Borderless (4 x 6 inches, tab) Borderless HV Borderless A6 Borderless cabinet Borderless (13 x 18 cm), same dimension as 5 x 7 inches Borderless (8.5 x 11 inches) 10 x 15 cm (tab) 4 x 6 inches (tab) HV Cabinet 13 x 18 cm (same dimension as 5 x 7 inches) Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches) Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches) Card Envelope (111 x 152 mm; 4.
(continued) Media size Main tray Photo media (89 x 127 mm; 3.5 x 5 inches) Photo media (102 x 152 mm; 4 x 6 inches) Photo media (5 x 7 inches) Photo media (8 x 10 inches) Photo media (10 x 15 cm) Borderless photo media (89 x 127 mm; 3.5 x 5 inches) Borderless photo media (102 x 152 mm; 4 x 6 inches) Borderless photo media (5 x 7 inches) Borderless photo media (8 x 10 inches) Borderless photo media (8.5 x 11 inches) Borderless photo media (10 x 15 cm) Other media Custom-sized media between between 76.
Appendix A (continued) Tray Type Weight Capacity Automatic document feeder (ADF)* Paper 75 g/m Up to 20 sheets of plain paper (5 mm or 0.2 inches stacked) Output tray All supported media 2 (20 lb index) Up to 50 sheets of plain paper (text printing) * Some models only. Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin* U.S. Letter 3.0 mm (0.125 inches) 3.
Guidelines for two-sided (duplex) printing • Always use media that conforms to the device specifications. For more information, see Media specifications. • Do not print on both sides of transparencies, envelopes, photo paper, glossy media, or paper lighter than 16 lb bond (60 g/m2) or heavier than 28 lb bond (105 g/m2). Jams might occur with these media types. • Several kinds of media require a specific orientation when you print on both sides of a page.
Appendix A (continued) Paper type Device control panel setting HP Premium Plus Photo Papers Photo Paper HP Premium Photo Papers Photo Paper HP Advanced Photo Paper Photo Paper HP Everyday Photo Paper, Semi-gloss Photo Paper HP Everyday Photo Paper, Matte Premium Inkjet Other photo papers Photo Paper HP Premium Inkjet Transparency Premium Inkjet HP Iron-on Transfer Premium Inkjet HP Photo Cards Photo Paper Other specialty papers Premium Inkjet Glossy Greeting Card Photo Paper Matte Gr
Scan specifications • Image editor included • Integrated OCR software automatically converts scanned text to editable text • Scan speeds vary according to the complexity of the document • Twain-compliant interface • Resolution: 2400 x 4800 ppi optical, up to 19,200 ppi enhanced • Color: 16-bit per RGB color, 48-bit total • Maximum scan size from glass: 216 x 297 mm (8.5 x 11.
Appendix A Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: 142 • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Noise emission statement for Germany • LED indicator statement • Notice to users of the U.S.
FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix A Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment.
Appendix A Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
Notice to users in the European Economic Area Notice to users in the European Economic Area This product is designed to be connected to the analog Switched Telecommunication Networks (PSTN) of the European Economic Area (EEA) countries/regions. Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country/region other than where the product was purchased.
Appendix A Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation.
European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: · · Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Appendix A Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company 138, Depot Road, #02-01 Singapore 109683 Supplier’s Address: DoC#: SNPRC-0902-01-A declares, that the product Product Name and Model: Regulatory Model Number: HP Officejet 4500 series printer 1) SNPRC-0902-01 Product Options: All Power adaptor: 0957-2269 conforms to the following Product Specifications and Regulations: SAFETY: IEC 60950-1:2001 / EN 6
DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company Supplier’s Address: 138, Depot Road, #02-01 Singapore 109683 DoC#: SDGOB-0833-Rev.7.
Appendix A Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
Appendix A Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark will appear on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
Third-party licenses This section contains the following topics: • HP Officejet 4500 Desktop • HP Officejet 4500 • HP Officejet 4500 Wireless Third-party licenses 155
Appendix A HP Officejet 4500 Desktop Third-party licenses AES rijndael-alg-fst.c @version 3.0 (December 2000) Optimised ANSI C code for the Rijndael cipher (now AES) @author Vincent Rijmen @author Antoon Bosselaers @author Paulo Barreto This code is hereby placed in the public domain.
SHA2 FIPS 180-2 SHA-224/256/384/512 implementation Last update: 02/02/2007 Issue date: 04/30/2005 Copyright (C) 2005, 2007 Olivier Gay All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2.
Appendix A ZLIB zlib.h -- interface of the 'zlib' general purpose compression library version 1.2.3, July 18th, 2005 Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.
HP Officejet 4500 Third-party licenses AES rijndael-alg-fst.c @version 3.0 (December 2000) Optimised ANSI C code for the Rijndael cipher (now AES) @author Vincent Rijmen @author Antoon Bosselaers @author Paulo Barreto This code is hereby placed in the public domain.
Appendix A Expat Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following condi
OpenSSL Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code.
Appendix A THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Appendix A THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Appendix A HP Officejet 4500 Wireless Third-party licenses AES rijndael-alg-fst.c @version 3.0 (December 2000) Optimised ANSI C code for the Rijndael cipher (now AES) @author Vincent Rijmen @author Antoon Bosselaers @author Paulo Barreto This code is hereby placed in the public domain.
Expat Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The a
Appendix A OpenSSL Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code.
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Appendix A THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Appendix A THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
B HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site. This section contains the following topics: • Order printing supplies online • Supplies Order printing supplies online For a list of HP cartridge numbers that work with your printer, see Supported ink cartridges.
Appendix B • The HP software on your computer: NOTE: For more information about opening and using these HP software tools, see Device management tools • ◦ Solution Center (Windows): Click Status, and then click Estimated Ink Levels. The My Cartridges tab lists the currently installed cartridges. The All Cartridges tab lists all supported cartridges for the device.
C Additional fax setup After completing all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you will learn how to set up the device so that faxing works successfully with equipment and services you might already have on the same phone line.
Appendix C Countries/regions with a parallel-type phone system (continued) Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
3. • Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the device. • Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the device. From the following table, choose the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow.
Appendix C (continued) Other equipment or services sharing your fax line DSL PBX Distinct ive ring service Voice calls Computer dial-up modem Answering machine Voice mail service Recommended fax setup Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and voice mail Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment co
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 4. Run a fax test. When the phone rings, the device answers automatically after the number of rings you set in the Rings to Answer setting. The device begins emitting fax reception tones to the sending fax machine and receives the fax.
Appendix C 3. Connect an additional phone cord from the DSL filter to the telephone wall jack. 4. Run a fax test. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the device with a distinctive ring service 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
Appendix C 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Telephone (optional) To set up the device with a shared voice/fax line 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the device with voice mail 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
Appendix C Set up the device with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the device. Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region.
Set up the device with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the device to connect to the 1-LINE port on the back of the device. Connect the other end of the cord to the DSL/ADSL filter. You might need to connect the supplied phone cord to the adapter provided for your country/region.
Appendix C 4. Connect the DSL modem to the parallel splitter. 5. Connect the parallel splitter to the wall jack. 6. Run a fax test. When the phone rings, the device automatically answers after the number of rings you set in the Rings to Answer setting. The device begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem 4 Telephone 1. Remove the white plug from the port labeled 2-EXT on the back of the product. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
Appendix C Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord supplied with the device You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Telephone NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service will need to be connected to additional DSL filters, otherwise you will experience noise when making voice calls. 2. Using the phone cord supplied in the box with the devices, connect one end to the DSL filter, then connect the other end to the port labeled 1-LINE on the back of the device.
Appendix C (continued) 3 Answering machine 4 Telephone (optional) To set up the device with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the device.
Shared voice/fax line with computer dial-up modem and answering machine There are two different ways to set up the product with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports NOTE: If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
Appendix C 1. Remove the white plug from the port labeled 2-EXT on the back of the product. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product. 3. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled "OUT" on the back of the computer (the computer dial-up modem). 4.
Shared voice/fax line with computer DSL/ADSL modem and answering machine 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord provided with the device connected to the 1-LINE port on the back of the device You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You will need to purchase a parallel splitter.
Appendix C To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ ADSL service will need to be connected to additional DSL/ADSL filters, otherwise you will experience noise when making voice calls. 2.
Since your computer dial-up modem shares the phone line with the device, you cannot use both your modem and the device simultaneously. For example, you cannot use the device for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet. There are two different ways to set up the device with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.
Appendix C 4. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully.
Test fax setup You can test your fax setup to check the status of the device and to make sure it is set up properly for faxing. Perform this test after you have completed setting up the device for faxing.
D Network setup (some models only) You can manage network settings for the device through the device control panel as described in the next section. Additional advanced settings are available in the embedded Web server, a configuration and status tool you access from your Web browser using an existing network connection to the device. For more information, see Embedded Web server (some models only).
This section contains the following topics: • Set link speed • To View IP settings • To Change IP settings Set link speed You can change the speed at which data is transmitted over the network. The default is Automatic. 1. Press the Setup button. 2. Press the arrow keys until Network is highlighted, then press OK. 3. Select Advanced Setup, then select Link Speed. 4. Press the number next to the link speed that matches your network hardware: • 1. Automatic • 2. 10-Full • 3. 10-Half • 4.
Appendix D Set up the device for wireless communication (some models only) You may set up the device for wireless communication using one of the following ways: Setup method Infrastructure wireless communication Ad hoc wireless communication* USB cable For more information, see To set up wireless communication using the installer (Mac OS X) or To set up wireless communication using the installer (Windows).
There are two communication mode options: • • Ad hoc: On an ad hoc network, the device is set to ad hoc communication mode and communicates directly with other wireless devices without the use of a WAP. All devices on the ad hoc network must: ◦ Be 802.11 compatible ◦ Have ad hoc as the communication mode ◦ Have the same network name (SSID) ◦ Be on the same subnet and same channel ◦ Have the same 802.
Appendix D NOTE: If you cannot find the network name (SSID) and WPA key or WEP passphrase, contact your network administrator or the person who set up the wireless network.. To set up wireless communication using the installer (Windows) NOTE: For this method, you will need to have a wireless network set up and running. You will also need a USB cable. Do not attach the USB cable until prompted by the installer. 1. Save any open documents. Close any applications that are running on your computer. 2.
To turn off wireless communication • Device control panel: Press Setup, then select Wireless, then select Wireless ON/OFF, and then select either On or Off. • Press the wireless button on the front of the device. To print a wireless test page Print the wireless test page for information about the device's wireless connection. The wireless test page provides information about the device's status, MAC address, and IP address.
Appendix D Guidelines for ensuring wireless network security This section contains the following topics: • To add hardware addresses to a WAP • Other guidelines To add hardware addresses to a WAP MAC filtering is a security feature in which a WAP is configured with a list of MAC addresses (also called "hardware addresses") of devices that are allowed to gain access to the network through the WAP.
not simply delete the device application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the device. There are three methods to uninstall the software on a Windows computer, and one method to uninstall on a Macintosh computer. To uninstall from a Windows computer, method 1 1. Disconnect the device from your computer. Do not connect it to your computer until after you have reinstalled the software. 2.
Appendix D 4. Restart your computer. NOTE: It is important that you disconnect the device before restarting your computer. Do not connect the device to your computer until after you have reinstalled the software. 5. Start the Setup program for the device again. 6. Select Install. 7. Follow the onscreen instructions. To uninstall from a Macintosh computer, method 1 1. Launch the HP Utility. For instructions, see Open the HP Utility. 2. Click the Application icon on the toolbar. 3.
E Device management tools This section contains the following topics: • • • • Toolbox (Windows) Use the HP Solution Center (Windows) HP Utility (Mac OS X) Embedded Web server (some models only) Toolbox (Windows) The Toolbox provides maintenance information about the device. NOTE: The Toolbox can be installed from the HP Software CD by selecting the full installation option if the computer meets the system requirements.
Appendix E NOTE: On a Macintosh computer, the features available in the HP Utility vary depending on the selected device. Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.
You can open the embedded Web server by using these methods: • Web browser: In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the device. For example, if the IP address is 123.123.123.123, type the following address into the Web browser: http://123.123.123.123. The IP address and hostname for the device are listed on the status report. For more information, see Understand the network configuration page (some models only).
F Errors (Windows) This list represents some of the errors you might see on your computer screen (Windows) and how to fix the errors.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For information about replacing ink cartridges, see Replace the ink cartridges. For information about ordering ink cartridges, see HP supplies and accessories.
Appendix F 3. Wait until the print carriage is idle and silent, and then lightly press down on the ink cartridge to release it. 4. Pull the ink cartridge toward you, out of its slot. CAUTION: Do not touch the copper-colored contacts or ink nozzles. Doing so can result in clogs, ink failure, and bad electrical connections. 5. Hold the ink cartridge with the HP logo on top, and reinsert the ink cartridge. Make sure you push the ink cartridge in firmly until it snaps into place. 6.
Solution 2: Turn the product off and on Turn off the product, and then turn it on again. If the problem persists, try the next solution. Solution 3: Clean the electrical contacts Clean the electrical contacts on the ink cartridge. For more information, see Clean the ink cartridge contacts. If the problem persists, try the next solution. Solution 4: Replace the ink cartridge Replace the indicated ink cartridge. For more information, see HP supplies and accessories.
Appendix F Before you try to clear the jam, check the following: • Make sure that you have loaded paper that meets specifications and that is not wrinkled, folded, or damaged. For more information, see Media specifications. • Make sure that the product is clean. For more information, see Maintain the device. • Make sure that the ADF is loaded correctly and is not too full. For more information, see Load an original in the automatic document feeder (ADF).
Usually, you can resolve such problems by completing the following steps: 1. 2. 3. Press the (Power) button to turn off the product. Unplug the power cord, and then plug in the power cord again. Press the (Power) button to turn on the product. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support.
Index Symbols/Numerics (ADF) automatic document feeder clean 22 feeding problems, troubleshoot 22 A accessibility 3, 9 accessories Printer Status Report 125 Self-Test Report 125 warranty 131 acoustic emissions 141 ADF (automatic document feeder) capacity 19 load originals 18 ADSL, fax setup with parallel phone systems 179 after the support period 74 align ink cartridges 66 answer ring pattern change 53 parallel phone systems 180 answering machine fax tones recorded 111 set up with fax (parallel phone syste
Index default settings copy 38 deleting faxes from memory 46 device control panel locating 10 network settings 198 scan from 35 send faxes 40 dial tone test, failure 104 dial type, setting 54 dial-up modem shared with fax (parallel phone systems) 183 shared with fax and answering machine (parallel phone sy anstems) 190 shared with fax and voice line (parallel phone systems) 186 shared with fax and voice mail (parallel phone systems) 194 distinctive ringing change 53 parallel phone systems 180 DOC 150 dots o
test setup 197 troubleshoot 100 voice mail, set up (parallel phone systems) 182 wall jack test, failed 102 Fax B&W function indicator 13 Fax Color function indicator 13 Fax to Mac activate 50 modify 50 Fax to PC activate 50 modify 50 Firewall configure 119 firewalls, troubleshoot 76 FoIP 55 forwarding faxes 47 G glass, scanner clean 21 load originals 18 locating 10 grainy or white bands on copies, troubleshoot 96 graphics incompletely filled on copies 96 look different from original scan 99 H hardware, fa
Index shared with fax and voice line (parallel phone systems) 186 shared with fax and voice mail (parallel phone systems) 194 monitor dialing 41, 43 multi-feeds, troubleshoot 93 N network port address 113 networks advanced settings 198 connector illustration 11 firewalls, troubleshoot 76 IP settings 199 link speed 199 operating systems supported 134 protocols supported 135 settings, change 198 system requirements 135 view and printsettings 198 wireless communication setup 200 wireless settings 126, 200 noi
redial options, setting 54 reduce fax 48 regulatory information 142, 147 regulatory model number 149 replace ink cartridges 62 report wireless test 203 reports confirmation, fax 56 error, fax 57 fax test failed 101 reprint faxes from memory 46 right navigation button 12 rings to answer 52 S save faxes in memory 45 scan error messages 99 from device control panel 35 OCR 36 quality 99 scan specifications 141 send to a computer 35 slow 97 troubleshoot 96 Scan function indicator 13 scanner glass clean 21 load
Index T technical information copy specifications 139 fax specifications 140 scan specifications 141 telephone line, answer ring pattern 53 telephone wall jack, fax 102 telephone, fax from receive 44 send 40 temperature specifications 141 tests, fax dial tone, failed 104 failed 101 fax line condition 105 fax phone cord type test failed 103 hardware, failed 101 port connection, failed 103 setup 197 telephone wall jack 102 text cannot be edited after scan, troubleshoot 98 incompletely filled on copies 96 mis
two-sided 34 uninstall software 205 wireless communication advanced wireless troubleshooting 114 basic wireless troubleshooting 114 Ethernet setup 202 radio, turn off 198 reducing interference 204 regulatory information 147 security 204 set up 200 set up on Mac OS X 202 settings 200 turn off 203 wizard 201 wireless test report print 203 222
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