HP Officejet J3500/J3600 User Guide
HP Officejet J3500/J3600 All-in-One series User Guide
Copyright information Accessibility © 2007 Copyright Hewlett-Packard Development Company, L.P. The device provides a number of features that make it accessible for people with disabilities. Visual The device software is accessible for users with visual impairments or low vision through the use of your operating system's accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications.
Contents 1 Get started Find other resources for the product .........................................................................................9 Understand the device parts.....................................................................................................10 Front view...........................................................................................................................10 Printing supplies area.......................................................................
Print on special and custom-sized media.................................................................................29 Print on special or custom-sized media (Windows)............................................................30 Print on special or custom-sized media (Mac OS).............................................................30 Set up speed-dial entries..........................................................................................................
Contents 6 Fax Send a fax................................................................................................................................47 Send a basic fax.................................................................................................................47 Send a fax manually from a phone.....................................................................................48 Send a fax using monitor dialing.......................................................................
Use device management tools.................................................................................................70 Toolbox (Windows).............................................................................................................70 Open the Toolbox.........................................................................................................71 Toolbox tabs ................................................................................................................
Contents Solve printing problems..........................................................................................................116 The device shuts down unexpectedly...............................................................................117 Error message appears on control-panel display.............................................................117 The device is not responding (nothing prints)...................................................................
A HP supplies Order printing supplies online.................................................................................................145 Supplies..................................................................................................................................145 Print cartridges..................................................................................................................145 HP media...................................................................................
Contents Declaration of conformity........................................................................................................169 Environmental product stewardship program.........................................................................170 Paper use.........................................................................................................................170 Plastics..............................................................................................................
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1 Get started This guide provides details about how to use the device and to resolve problems. • • Find other resources for the product Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources: Resource Description Location Setup poster Provides illustrated setup information. A printed version of the document is provided with the device.
Chapter 1 (continued) Resource Description Location HP telephone support Lists information to contact HP. During the warranty period, this support is often free of charge. For more information, see Obtain HP telephone support. HP photo and imaging software help Provides information about using the software. For more information, see Use the HP photo and imaging software.
(continued) 10 Document catcher extender 11 Handset Printing supplies area 1 Print cartridge door 2 Print cartridges NOTE: The HP Officejet J3500 supports a black print cartridge only.
Chapter 1 Control panel buttons and lights The following diagram and related table provide a quick reference to the control panel features. Label Name and Description 1 Speed Dial: Selects a speed dial number. 2 Redial/Pause: Redials the most recently dialed number or inserts a 3-second pause in a fax number. 3 Lighter / Darker: Lightens or darkens black-and-white faxes being sent. 4 Fax Resolution: Adjusts the resolution for black-and-white faxes being sent.
(continued) Label Name and Description 14 Start Black: Starts a black-and-white copy, scan, or fax job. Start Color: Starts a color copy, scan, or fax job (HP Officejet J3600 only.) 15 Cancel: Stops a job, exits a menu, or exits settings. 16 Right arrow: Increases values on the display. 17 OK: Selects a menu or a setting on the display. 18 Left arrow: Decrease values on the display. 19 Power: Turns the device on or off. The On light next to the Power button is lit when the device is on.
Chapter 1 14 Get started
2 Use the device This section contains the following topics: • • • • • • • • • • • Use control panel menus Control-panel message types Change device settings Use the HP Solution Center (Windows) Use the HP photo and imaging software Text and symbols Load originals Select print media Load media Print on special and custom-sized media Set up speed-dial entries Use control panel menus The following sections provide a quick reference to top-level menus that appear on the control-panel display.
Chapter 2 Status messages Status messages reflect the current state of the device. They inform you of normal operation and require no action to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the status message READY appears if the device is turned on. Warning messages Warning messages inform you of events that require your attention, but they do not prevent the device from operating.
To change settings from the HP Solution Center (Windows) ▲ See Use the HP photo and imaging software. To change settings from the HP photo and imaging software (Mac OS) 1. Click the HP Device Manager icon in the Dock. 2. Select the device in the Devices drop-down menu. 3. On the Information and Settings menu, click an item that you want to change. NOTE: Mac OS is supported by HP Officejet J3600 only.
Chapter 2 the entry point serves as the launching pad for the HP photo and imaging software and services. To open the HP Photosmart Software on a Windows computer 1. Do one of the following: • On the Windows desktop, double-click the HP Photosmart Software icon. • In the system tray at the far right of the Windows taskbar, double-click the HP Digital Imaging Monitor icon. • On the taskbar, click Start, point to Programs or All Programs, select HP, and then click the HP Photosmart Software. 2.
remainder of the number. A pause is useful if you need to gain access to an outside line before dialing the fax number. NOTE: If you want to enter a symbol in your fax number, such as a dash, you need to enter the symbol by using the keypad. Type numbers and text on the control-panel keypad You can enter text or symbols by using the keypad on the control panel. After you are done entering text, press OK to store your entry. To enter text 1. Press the keypad numbers that correspond to the letters of a name.
Chapter 2 Available symbols for dialing fax numbers To enter a symbol, such as *, press Symbols repeatedly to scroll through the list of symbols. The following table provides the symbols that you can use in a fax or phone number sequence, fax header information, and speed-dial entries. Available symbols Description Available when entering * Displays an asterisk symbol when required for dialing.
To load an original in the document feeder tray 1. Load your original, with the print side down, into the document feeder tray. Place the pages so that the top edge of the document goes in first. Slide the media into the automatic document feeder until you hear a beep or see a message on the display indicating that the loaded pages were detected. TIP: For more help on loading originals in the automatic document feeder, refer to the diagram engraved in the document feeder tray. 2.
Chapter 2 Cards and envelopes • Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged. • Use tightly constructed envelopes, and make sure the folds are sharply creased. • Load envelopes with the flaps facing up. Photo media • Use the Best mode to print photographs.
(continued) Type Size A2: 111 x 146 mm (4.4 x 5.8 inches) DL: 110 x 220 mm (4.3 x 8.7 inches) C6: 114 x 162 mm (4.5 x 6.4 inches) Transparency film Letter: 216 x 279 mm (8.5 x 11 inches) A4: 210 x 297 mm Premium photo paper 10 x 15 cm (4 x 6 inches) Letter: 216 x 280 mm (8.5 x 11 inches) A4: 210 x 297 mm Cards Index card: 127 x 203 mm (5 x 8 inches) A4: 210 x 297 mm Labels Letter: 216 x 279 mm (8.5 x 11 inches) A4: 105 x 149 mm Custom 102 x 152 mm up to 216 x 356 mm (4 x 6 inches up to 8.
Chapter 2 Set minimum margins NOTE: The HP Officejet J3500 does not support envelopes and cards. Top (leading edge) Bottom (trailing edge) Left and Right margins U.S. (Letter, Legal, Executive) 1.5 mm (0.06 inches) 12.7 mm (0.50 inches) 6.4 mm (0.25 inches) ISO (A4, A5) and JIS (B5) 1.8 mm (0.07 inches) 12.7 mm (0.50 inches) 3.2 mm (0.13 inches) Envelopes 3.2 mm (0.13 inches) 3.2 mm (0.13 inches) 1.0 mm (0.04 inches) Cards 1.0 mm (0.04 inches) 12.7 mm (0.50 inches) 3.2 mm (0.
2. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type.
Chapter 2 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the device is idle and silent when you load paper into the input tray. If it is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the device to eject blank pages.
To load 10 x 15 cm ( 4 x 6 inch) photo paper with tab in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of photo paper into the far-right side of the input tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops. Load the photo paper so that the tabs are closest to you. TIP: For more help on loading small-size photo paper, refer to the guides engraved in the base of the input tray for loading photo paper. 3.
Chapter 2 Load envelopes (HP Officejet J3600 only) You can load one or more envelopes into the input tray of the device. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label for the return address on envelopes. To load envelopes 1. Remove all paper from the input tray. 2.
HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film ▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on top and is going into the input tray first. NOTE: The device cannot automatically detect the paper size or paper type. For best results, set the paper type to transparency film before printing or copying onto transparency film. HP Iron-On Transfers (for printing only) 1.
Chapter 2 Print on special or custom-sized media (Windows) To print on special or custom-sized media 1. Load the appropriate media. For more information, see Load media. 2. With a document open, click Print on the File menu, and then click Setup, Properties, or Preferences. 3. Click the Paper/Features tab. 4. Select the media size from the Size is drop-down list. To set a custom media size: a. Click the Custom button. b. Type a name for the new custom size. c.
Set up speed-dial entries You can set up frequently used fax numbers as speed-dial entries. This lets you dial those numbers quickly by using the control panel. The first five entries for each of these destinations are associated with the five speed-dial buttons on the control panel. Set up fax numbers as speed-dial entries or groups You can store fax numbers or groups of fax numbers as speed-dial entries.
Chapter 2 A group member must be a member of the speed-dial list before you can add the member to a speed-dial group. You can add up to 20 fax numbers to each group (with up to 50 characters for each fax number). • • • HP Photosmart Software (Windows): Open the HP Photosmart Software and follow the instructions in the onscreen Help. HP Device Manager (Mac OS): Launch HP Device Manager, click Information and Settings, and then select Fax Speed Dial Settings from the drop-down list.
3 Print This section contains the following topics: • • • Change print settings Print on both sides (duplexing) Cancel a print job Change print settings You can change print settings (such as paper size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the driver.
Chapter 3 Change settings (Mac OS) To change the settings 1. On the File menu, click Page Setup. 2. Change the settings that you want (such as paper size), and then click OK. 3. On the File menu, click Print to open the printer driver. 4. Change the settings that you want (such as media type), and then click OK or Print. NOTE: The settings that are available depend on the device model.
7. Choose a booklet layout from the Booklet Layout drop-down list, if you want. 8. Change any other settings, and then click OK. 9. Print your document. To print on both sides of a page (Mac OS) 1. Load the appropriate media. For more information, see Guidelines for printing on both sides of a page and Load media. 2. With the document open, click Print on the File menu. 3. From the drop-down list, select Paper Handling, click Print: Odd numbered pages, and then press Print. 4.
Chapter 3 36 Print
4 Copy This section contains the following topics: • • • • • • • • • • • • Make copies from the control panel Change the copy settings Set the number of copies Set the copy paper size Set the copy paper type Change copy speed or quality Resize an original to fit onto letter or A4 paper Copy a legal-size document onto letter paper Adjust the lightness and darkness of your copy Enhance blurred areas of your copy Enhance light areas of your copy Cancel a copy job NOTE: Many copy functions can be performed fr
Chapter 4 When you change copy settings, the changes are for the current copy job only. You must set the changes as defaults for the settings to apply to all future copy jobs. To save the current settings as defaults for future jobs 1. Make any necessary changes to the settings in the Copy Menu. 2. Press Copy Menu, and then press the arrow keys until Set New Defaults appears. 3. Press the arrow keys to select Yes, and then press OK.
To set the paper type for copies from the control panel 1. In the Copy area, press Copy Menu repeatedly until Paper Type appears. 2. Press until the appropriate paper type appears. 3. Press START COPY Black or START COPY Color. Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray.
Chapter 4 Resize an original to fit onto letter or A4 paper If the image or text on your original fills the entire sheet with no margins, use Fit to Page or Full Page 91% to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet. TIP: You can also use Fit to Page to enlarge a small photo to fit within the printable area of a full-size page.
NOTE: The HP Officejet J3500 supports black and white copies on plain paper only. To copy a legal-size document onto letter paper from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your legal-size document print side down in the document feeder tray. Place the page in the document feeder tray so that the top edge of the document goes in first. 3. In the Copy area, press the Reduce / Enlarge button. 4. Press until Legal > Ltr 72% appears. 5.
Chapter 4 The Mixed enhancement is the default option. Use the Mixed enhancement to sharpen edges of most originals. NOTE: The HP Officejet J3500 supports black and white copies on plain paper only. To copy a blurred document from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down in the document feeder tray. TIP: To avoid scratches or other damage to your original photos, place your photo in a transparent photo sleeve before loading. 3.
5 Scan You can scan originals and send them to a variety of destinations, such as a folder on the network or a program on a computer. You can use the control panel, the HP photo and imaging software, and TWAIN-compliant or WIA-compliant programs on a computer.
Chapter 5 To send a scan to a program on a computer from the control panel 1. Load the original in the ADF. For more information, see Load originals. 2. Press the Scan Menu or Scan To button. 3. Press the arrow keys to select the program that you want to use (such as the HP photo and imaging software), and then press OK. 4. Press START SCAN.
Edit a scanned photo or graphic You can edit a scanned photo or graphic using the HP Photosmart Software. Use this software to adjust the brightness, contrast, color saturation, and more. You can also rotate the image using the HP Photosmart Software. For more information, see the onscreen HP Photosmart Software Help. Edit a scanned document using optical character recognition (OCR) software You can use OCR software to import scanned text into your preferred word-processing program for editing.
Chapter 5 46 Scan
6 Fax You can use the device to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send.
Chapter 6 NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes. TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing. To send a basic fax from the control panel 1. Load your originals.
3. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 4. When you are ready to send the fax, press START FAX Black or START FAX Color. NOTE: If prompted, select Send Fax, and then press START FAX Black or START FAX Color again.
Chapter 6 NOTE: Make sure the volume is turned on, or you will not hear a dial tone. NOTE: The HP Officejet J3500 supports black-and-white faxes only. To send a fax using monitor dialing from the control panel 1. Load your originals. For additional information, see Load an original in the automatic document feeder (ADF). 2. Press START FAX Black or START FAX Color. If the device detects an original loaded in the automatic document feeder, you will hear a dial tone. 3.
You can only schedule one fax to be sent at a time. You can continue to send faxes normally, however, while a fax is scheduled. NOTE: You can only send faxes in black and white due to memory limitations. To schedule a fax from the control panel 1. Load your originals print side down into the document feeder tray. 2. In the Fax area, press Fax Menu repeatedly until How to Fax appears. 3. Press until Send Fax Later appears, and then press OK. 4.
Chapter 6 3. Press START FAX Black. 4. When prompted, load your originals print side up and top first in the center of the document feeder tray. For additional information, see Load an original in the automatic document feeder (ADF). 5. Press START FAX Black again. You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. To send a fax to multiple recipients using group speed dial 1.
Send a color original or photo fax (HP Officejet J3600 only) You can fax a color original or photo from the device. If it determines that the recipient's fax machine only supports black-and-white faxes, the fax is sent in black and white. HP recommends that you use only color originals for color faxing. To send a color original or photo fax from the control panel 1. Load your originals print side down into the document feeder tray. 2. In the Fax area, press Fax Menu. The Enter Number prompt appears. 3.
Chapter 6 The following resolution settings are available for sending faxes: Fine, Very Fine, Photo, and Standard. • • • • Fine: provides high-quality text suitable for faxing most documents. This is the default setting. When sending faxes in color, the device always uses the Fine setting. Very Fine: provides the best quality fax when you are faxing documents with very fine detail.
4. In the Fax area, press Fax Menu repeatedly until Lighter / Darker appears. 5. Press to lighten the fax or press to darken it, and then press OK. The indicator moves to the left or right as you press an arrow button. 6. Press START FAX Black. If the device detects an original loaded in the automatic document feeder, it sends the document to the number you entered. Set new default settings You can change the default value for the Resolution and Lighter / Darker settings through the control panel.
Chapter 6 NOTE: The HP Officejet J3500 can receive black-and-white faxes only. • • • • • • • • Receive a fax manually Set up backup fax reception Reprint received faxes from memory Poll to receive a fax Forward faxes to another number Set the paper size for received faxes Set automatic reduction for incoming faxes Block junk fax numbers Receive a fax manually When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing.
The following Backup Fax Reception modes are available: On The default setting. When Backup Fax Reception is On, the device stores all received faxes in memory. This enables you to reprint up to eight of the most recently printed faxes if they are still saved in memory. NOTE: When device memory is low, it overwrites the oldest, printed faxes as it receives new faxes. If the memory becomes full of unprinted faxes, the device stops answering incoming fax calls.
Chapter 6 Depending on the sizes of the faxes in memory, you can reprint up to eight of the most recently printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last printout. To reprint faxes in memory from the control panel 1. Make sure you have paper loaded in the input tray. 2. Press Setup. 3. Select Tools, and then select Reprint Faxes in Memory.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes. To forward faxes from the control panel 1. Press Setup. 2. Select Advance Fax Setup, and then select Fax Forwarding Black Only. 3. Press the right arrow button until On-Forward or On-Print & Forward appears, and then press OK.
Chapter 6 the image of the incoming fax is reduced to fit on one page, if possible. If this feature is turned off, information that does not fit on the first page is printed on a second page. Automatic Reduction is useful when you receive a legal-size fax and letter-size paper is loaded in the input tray. To set automatic reduction from the control panel 1. Press Setup. 2. Press 5, and then press 4. This selects Advanced Fax Setup and then selects Automatic Reduction. 3. Press to select Off or On. 4.
4. Press the right arrow button to scroll through the numbers from which you have received faxes. When the number you want to block appears, press OK to select it. 5. When the Select Another? prompt appears, do one of the following: • If you want to add another number to the list of junk fax numbers, press Yes, and then repeat step 4 for each number you want to block. • If you are done, press No. To manually enter a number to block 1. Press Setup. 2.
Chapter 6 • • • Set the dial type Set the redial options Set the fax speed Configure the fax header The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the software that you installed with the device. You can also set up the fax header from the control panel, as described here. NOTE: In some countries/regions, the fax header information is a legal requirement. To set or change the fax header 1. Press Setup. 2.
monitors the line. If the device detects fax tones, it receives the fax. If the call is a voice call, the answering machine records the incoming message. To set the number of rings before answering via the control panel 1. Press Setup. 2. Press Basic Fax Setup, and then press Rings to Answer. 3. Enter the appropriate number of rings by using the keypad, or press the left or right arrow button to change the number of rings. 4. Press OK to accept the setting.
Chapter 6 Set the dial type Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change the setting unless you know that your phone line cannot use tone dialing. NOTE: The pulse-dialing option is not available in all countries/regions. To set the dial type ▲ Control panel: Press Setup, press Basic Fax Setup, and then use the Tone or Pulse Dialing option.
To set the fax speed from the control panel 1. Press Setup. 2. Select Advanced Fax Setup, and then press Fax Speed. 3. Select an option using the arrow keys, and then press OK. Fax over the Internet You may subscribe to a low cost phone service that allows you to send and receive faxes with your device by using the Internet. This method is called Fax over Internet Protocol (FoIP).
Chapter 6 3. From the control panel, press Setup. 4. Select Tools, and then select Run Fax Test. The device displays the status of the test on the display and prints a report. 5. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more information on how to fix any problems found.
Send & Receive Prints a fax confirmation report for every fax you send and receive. TIP: If you choose On Fax Send or Send & Receive, and scan your fax to send from memory, you can include an image of the first page of the fax on the Fax Sent Confirmation report. Press Setup, press Fax Confirmation, and then press On Fax Send again. Select On from the Image on Fax Send Report menu.
Chapter 6 To print the fax log from the control panel 1. On the control panel, press Setup. 2. Press the arrow key to move down to Print Report, and then press OK. 3. Press the arrow key to move down to Fax Log, and then press OK. 4. Press OK again to print the log. Cancel a fax You can cancel a fax you are sending or receiving at any time. To cancel a fax ▲ Press Cancel on the control panel to stop a fax you are sending or receiving. If the device does not stop faxing, press Cancel again.
7 Configure and manage This section is intended for the administrator or individual who is responsible for managing the device. This section contains information about the following topics. • • • • • • Manage the device Use device management tools Set up faxing for the device Configure the device (Windows) Configure the device (Mac OS) Uninstall and reinstall the software Manage the device The following, common tools can be used to manage the device.
Chapter 7 (continued) Use this tool... to obtain the following information.... Cartridge Details button. Click the Cartridge Details button to view information about replacement print cartridges and expiration dates. HP Printer Utility (Mac OS) (supported by HP Officejet J3600 only) Print cartridge information: Open the Information and Support panel and click Supplies Status. Administer the device This section provides information about administering the device and modifying settings. Use this tool...
Open the Toolbox • From the HP Solution Center, click the Settings menu, point to Print Settings, and then click Printer Toolbox. • Right-click the HP Digital Imaging Monitor in the tray, point to Printer Model Name and then click Display Printer Toolbox. Toolbox tabs The Toolbox contains the following tabs. Tabs Contents Estimated Ink Level • Ink Level Information: Shows estimated ink level for a print cartridge. NOTE: The ink levels shown are an estimate only. Actual ink volumes may vary.
Chapter 7 To open the HP Printer Utility from the Printer Setup Utility 1. From the Finder, select Computer from the Go menu. 2. Select the device from the list, and then press Utility. 3. Select the device from the menu, and then press Launch Utility. HP Printer Utility panels Information and Support panel • Supplies Status: Shows the information about currently installed print cartridges. • Supply Info: Shows the print cartridge replacement options.
Set up faxing (parallel phone systems) Before you begin setting up the device for faxing, determine which kind of phone system your country/region uses. The instructions for fax setup differ depending on whether you have a serial- or parallel-type phone system. • If you do not see your country/region listed in the table below, you probably have a serial-type phone system.
Chapter 7 To determine the best way to set up the device in your home or office, first read through the questions in this section and record your answers. Next, refer to the table in the following section and choose the recommended setup case based on your answers. Make sure to read and answer the following questions in the order they are presented. 1. Do you have a digital subscriber line (DSL) service through your telephone company? (DSL might be called ADSL in your country/region.
Select your fax setup case Now that you have answered all the questions about the equipment and services that share the phone line with the device, you are ready to choose the best setup case for your home or office. From the first column in the following table, choose the combination of equipment and services applicable to your home or office setting. Then look up the appropriate setup case in the second or third column based on your phone system.
Chapter 7 (continued) Other equipment/services sharing your fax line Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems Voice calls and answering machine Case I: Shared voice/fax line with answering machine Not applicable. Case J: Shared voice/fax line with computer modem and answering machine Not applicable. Case K: Shared voice/fax line with computer dial-up modem and voice mail Not applicable. (You answered Yes to questions 4 and 6 only.
To set up the device with a separate fax line 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2.
Chapter 7 To set up the device with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the device, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: If you do not use the supplied cord to connect from the DSL filter to the device, you might not be able to fax successfully.
Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the device as described in this section. Figure 7-3 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port To set up the device with a distinctive ring service 1.
Chapter 7 Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the device as described in this section. Figure 7-4 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port 3 Telephone (optional) To set up the device with a shared voice/fax line 1.
3. Now you need to decide how you want the device to answer calls, automatically or manually: • If you set up the device to answer calls automatically, it answers all incoming calls and receives faxes. The device will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the device answers the call. To set up the device to answer calls automatically, turn on the Auto Answer setting.
Chapter 7 To set up the device with voice mail 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2.
(continued) 3 Computer with modem To set up the device with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the device. 3.
Chapter 7 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the device to connect to the 1-LINE port on the back of the device. Connect the other end of the cord to the DSL/ADSL filter. 4 Computer 5 Computer DSL/ADSL modem NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
NOTE: Since your computer modem shares the phone line with the device, you cannot use both your modem and the device simultaneously. For example, you cannot use the device for faxing while you are using your computer modem to send an e-mail or access the Internet. • • Shared voice/fax with computer dial-up modem Shared voice/fax with computer DSL/ADSL modem Shared voice/fax with computer dial-up modem If you use your phone line for both fax and telephone calls, use these instructions to set up your fax.
Chapter 7 3 Parallel splitter 4 Computer 5 Telephone To set up the device on the same phone line as a computer with one phone port 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the parallel splitter. 3.
Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord supplied with the device 5 DSL/ADSL modem 6 Computer 7 Telephone NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
Chapter 7 To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service will need to be connected to additional DSL filters, otherwise you will experience noise when making voice calls. 2. Using the phone cord supplied in the box with the devices, connect one end to the DSL filter, then connect the other end to the port labeled 1-LINE on the back of the device.
(continued) 4 Telephone (optional) To set up the device with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the device.
Chapter 7 NOTE: Since your computer dial-up modem shares the phone line with the HP device, you cannot use both your modem and the device simultaneously. For example, you cannot use the HP device for faxing while you are using your computer dial-up modem to send an e-mail or access the Internet.
6 Computer with modem 7 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port To set up the device on the same phone line as a computer with one phone port 1. Remove the white plug from the port labeled 2-EXT on the back of the HP device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
Chapter 7 When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The device monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the device emits fax reception tones and receives the fax; if there are no fax tones, the device stops monitoring the line and your answering machine can record a voice message.
To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service will need to be connected to additional DSL/ADSL filters, otherwise you will experience noise when making voice calls. 2. Using the phone cord supplied in the box with the device, connect one end to the DSL/ADSL filter, then connect the other end to the port labeled 1-LINE on the back of the device.
Chapter 7 Since your computer dial-up modem shares the phone line with the device, you cannot use both your modem and the device simultaneously. For example, you cannot use the device for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet. There are two different ways to set up the device with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.
To set up the device on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the device. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 4.
Chapter 7 (continued) Spain www.hp.es/faxconfig France www.hp.com/fr/faxconfig Ireland www.hp.com/ie/faxconfig Italy www.hp.com/it/faxconfig Configure the device (Windows) You can connect the device directly to a computer, or you can share the device among other users on a network. NOTE: Microsoft Internet Explorer 6.0 or later must be installed on the computer system to run the installation program.
NOTE: You may connect the USB cable at a later time when you need to use the device. You can also share the device with other computers using a simple form of networking known as locally shared networking. For more information, see Share the device on a locally shared network. Connect the device before installing the software If you connected the device to the computer before installing the device software, the Found New Hardware wizard displays on the computer screen.
Chapter 7 To share the device 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. Right-click the device icon, click Properties, and then click the Sharing tab. 3. Click the option to share the device, and give it a share name. 4. To share the device with client computers that use other versions of Windows, click Additional Drivers to install those drivers as a convenience to the users.
For more information about USB device sharing, see the support information on the Apple Web site (www.apple.com) or the Apple Macintosh Help on the computer. To share the device among computers running Mac OS 1. Turn on printer sharing on all Macintosh computers (host and clients) that are connected to the printer. Depending on the OS version you are using, do one of the following: • Mac OS 10.
Chapter 7 8. After the software is installed, connect the device to your computer. 9. Press the Power button to turn the device on. After connecting and turning on the device, you might have to wait several minutes for all of the Plug and Play events to complete. 10. Follow the onscreen instructions. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.
To uninstall from a Macintosh computer 1. Launch HP Device Manager. 2. Click Information and Settings. 3. Select Uninstall HP AiO Software from the pull-down menu. Follow the onscreen instructions. 4. After the software is uninstalled, restart your computer. 5. To reinstall the software, insert the device Starter CD into your computer's CD-ROM drive. 6. On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer. 7.
Chapter 7 102 Configure and manage
8 Maintain and troubleshoot This section contains the following topics: • • • • • • • • • • • • Work with print cartridges Clean the device Troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Solve paper-feed problems Solve copy problems Solve scan problems Solve fax problems Troubleshoot installation issues Clear paper jams Avoid paper jams Work with print cartridges This section contains the following topics: • • • • • • • • Supported print cartridges
Chapter 8 NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing. In addition, some residual ink is left in the cartridge after it is used. For more information see www.hp.com/go/inkusage. Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges.
When you receive a low-ink warning message on the display, make sure you have a replacement print cartridge available. You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges. To order print cartridges for the device, go to www.hpshopping.com. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.
Chapter 8 Figure 8-1 Remove print cartridge from the HP Officejet J3500 Figure 8-2 Remove print cartridge from the HP Officejet J3600 4. Pull the print cartridge toward you out of its slot. 5. If you are removing the print cartridge because it is low or out of ink, recycle the print cartridge. The HP Inkjet Supplies Recycling Program is available in many countries/ regions, and lets you recycle used print cartridges free of charge. For more information, go to the following Web site: www.hp.
6. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. 7. Slide the new print cartridge forward into the empty slot.
Chapter 8 Figure 8-3 Insert a print cartridge in the HP Officejet J3500 Figure 8-4 Install a print cartridge in the HP Officejet J3600 8. Close the print cartridge door. Align the print cartridges The HP All-in-One prompts you to align cartridges every time you install or replace a print cartridge. You can also align the print cartridges at any time from the control panel or by using the software you installed with the device. Aligning the print cartridges ensures high-quality output.
To align the print cartridges from the control panel when prompted 1. Make sure you have letter or A4 unused plain white paper loaded in the input tray, and then press OK. 2. The device prints a test page and calibrates the printer. Recycle or discard the page. NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.
Chapter 8 NOTE: The HP Officejet J3500 supports one black print cartridge only. To clean the print cartridges from the control panel 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. Press Setup. 3. Press 6, then press 1. This selects Tools and then selects Clean Print Cartridge. The device prints a page that you can recycle or discard.
Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the HP All-in-One.
Chapter 8 7. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place. 9. Repeat if necessary for the other print cartridge (HP Officejet J3600 only). 10. Gently close the print cartridge door and plug the power cord into the back of the device.
To clean the area around the ink nozzles 1. Turn on the device and open the print cartridge door. The print carriage moves to the far right side of the device. 2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the device. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 3.
Chapter 8 Clean the device To ensure that your copies and scans remain clear, you might need to clean the glass strip or white strip inside the automatic document feeder. You might also want to dust the exterior of the HP All-in-One. Clean the glass strip Minor debris can accumulate on the white strip located inside the automatic document feeder. To clean the glass strip inside the automatic document feeder 1. Turn off the device, and unplug the power cord.
4. Close the automatic document feeder cover. CAUTION: Make sure you close the automatic document feeder cover before loading any paper or originals. If you do not close the cover, you might damage the mechanism. 5. Plug in the power cord, and then turn on the device. Clean the white strip Minor debris can accumulate on the white strip located inside the automatic document feeder. To clean the white strip 1. Turn off the device and unplug the power cord.
Chapter 8 4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the strip thoroughly with a damp cloth to remove any residual alcohol. CAUTION: Be careful not to spill alcohol on the glass or exterior of the HP All-in-One, as this might damage the device. 5. Close the automatic document feeder cover. 6. Plug in the power cord, and then turn on the device.
• • Something on the page is missing or incorrect Placement of the text or graphics is wrong The device shuts down unexpectedly Check the power and power connections Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications.
Chapter 8 Device takes a long time to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for the device. For more information, see System requirements. Check the device software settings Print speed is slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the device driver. For more information, see Change print settings.
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields. Placement of the text or graphics is wrong Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the trays are not overloaded. For more information, see Load media.
Chapter 8 • • Colors do not line up properly Lines or dots are missing from text or graphics Poor quality printouts Check the print cartridges Make sure the correct print cartridges are installed and the print cartridges are not low on ink. For more information, see Manage the device and Supported print cartridges. Check the paper quality The paper might be too moist or too rough. Make sure the media meets HP specifications, and try to print again. For more information, see Select print media.
Ink is smearing Check the print settings (HP Officejet J3600 only) • • When you print documents that use much ink, allow more time to dry before handling the printouts. This is especially true for transparencies. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation using the ink volume under the advanced features (Windows) or ink features (Mac OS). However, note that decreasing ink saturation might give printouts a "washedout" quality.
Chapter 8 Colors are printing as black and white (HP Officejet J3600 only) Check the print settings Make sure Print in Grayscale is not selected in the printer driver. For more information, see Change print settings. Wrong colors are printing (HP Officejet J3600 only) Check the print settings Make sure Print in Grayscale is not selected in the printer driver. For more information, see Change print settings.
Solve paper-feed problems For information on resolving jams, see Clear paper jams. Media is not supported for the printer or tray Use only media that is supported for the device. For more information, see Understand specifications for supported media. Media is not picked up from the tray • • • Make sure media is loaded in the tray. For more information, see Load media. Fan the media before loading. Make sure the paper guides are set to the correct markings in the tray for the media size you are loading.
Chapter 8 • • Make sure the tray is not overloaded with paper. Use HP media for optimum performance and efficiency. Solve copy problems If the following topics do not help, see Support and warranty for information about HP support. No copy came out • • • Check the power Make sure that the power cord is securely connected, and the device turned on. Check the status of the device • The device might be busy with another job. Check the control-panel display for information about the status of jobs.
Size is reduced • • The reduce/enlarge or other copy feature might have been set from the control panel to reduce the scanned image. Check the settings for the copy job to make sure that they are for normal size. The HP photo and imaging software settings might be set to reduce the scanned image. Change the settings, if needed. See the onscreen Help for the HP photo and imaging software for more information. Copy quality is poor • • Take steps to improve the copy quality • Use quality originals.
Chapter 8 • • Large, black typefaces look splotchy (not smooth) The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change the copy settings. Horizontal grainy or white bands in light-gray to medium-gray areas The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed.
Part of the document did not scan or text is missing • • Check the original • Make sure that you loaded the original correctly. For more information, see Load originals. • Colored backgrounds can cause images in the foreground to blend into the background. Try adjusting the settings before you scan the original, or try enhancing the image after you scan the original. Check the settings • Make sure that the input media size is large enough for the original that you are scanning.
Chapter 8 Error messages appear • • "Unable to activate TWAIN source" or "An error occurred while acquiring the image" • If you are acquiring an image from another device, such as a digital camera or another scanner, make sure that the other device is TWAIN-compliant. Devices that are not TWAIN-compliant do not work with the device software. • Make sure that you have connected the USB cable to the correct port on the back of your computer. • Verify that the correct TWAIN source is selected.
• • Graphics look different from the original The graphics settings might not be suitable for the type of scan job that you are performing. Try changing the graphics settings. Take steps to improve the scan quality • Use high-quality originals. • Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images. For more information, see Load originals. • Adjust the software settings according to how you plan to use the scanned page.
Chapter 8 The fax test failed If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try.
The "Fax Connected to Active Telephone Wall Jack" test failed Solution: • Check the connection between the telephone wall jack and the device to make sure the phone cord is secure. • Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.
Chapter 8 Figure 8-5 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port 2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the device is ready for faxing. 3. Try to send or receive a test fax. • Make sure you use the phone cord that came with the device.
port labeled 1-LINE on the back of the device, and the other end to your telephone wall jack, as shown below. • • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port If the phone cord that came with the device is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories.
Chapter 8 • • • • • • Make sure you have correctly connected the device to the telephone wall jack. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
• • • Other equipment, which uses the same phone line as the device, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. • If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.
Chapter 8 Solution: • Make sure you used the phone cord supplied in the box with the device to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the device and the other end to your telephone wall jack, as shown below.
• • • Make sure the device is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.
Chapter 8 • • Make sure the telephone you use to initiate the fax call is connected directly to the device. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the device, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port 3 Telephone If you are sending a fax manually from your phone that is connected directly to the device, you must use the keypad on the telephone to send the fax.
• If you have an answering machine on the same phone line with the device, you might have one of the following problems: • Your answering machine might not be set up properly with the device. • Your outgoing message might be too long or too loud to allow the device to detect fax tones, and the sending fax machine might disconnect. • Your answering machine might not have enough quiet time after your outgoing message to allow the device to detect fax tones.
Chapter 8 The device cannot send faxes, but can receive faxes Solution: • The device might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555.
TIP: If the device came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord to extend the length. For information on using the 2-wire phone cord adaptor, see the documentation that came with it. To extend your phone cord 1. Using the phone cord supplied in the box with the device, connect one end to the coupler, then connect the other end to the port labeled 1-LINE on the back of the device. 2. Connect another phone cord to the open port on the coupler and to the telephone wall jack.
Chapter 8 • • • • Ensure power cord and other cables are working, and are firmly connected to the device. All packing tapes and materials are removed from the device. Rear access panel is locked into place. Paper is loaded correctly in the tray, and is not jammed in the device. Software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements.
Paper can also jam in the automatic document feeder. Several common actions can cause paper to jam the automatic document feeder: • • • Placing too much paper in the document feeder tray. Using paper that is too thick or too thin for the device. Trying to add paper to the document feeder tray while the HP All-in-One is feeding pages. To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One.
Chapter 8 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the device, more paper jams are likely to occur. 3. Close the cover of the automatic document feeder. Avoid paper jams To help avoid paper jams, follow these guidelines.
A HP supplies This section provides information on HP supplies for the device. The information is subject to change; visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site. • Order printing supplies online • Supplies Order printing supplies online To order genuine HP supplies for the HP All-in-One, go to www.hpshopping.com.
Appendix A 146 HP supplies
B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Appendix B Hewlett-Packard limited warranty statement 148 Support and warranty
Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for answers to your questions. • Connect with an HP technician by using online chat.
Appendix B 3. • Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One Call HP support. Support options and availability vary by device, country/region, and language.
Obtain HP telephone support 151
Appendix B Placing a call Call HP support while you are in front of the computer and the HP All-in-One.
For instructions on how to pack your device for exchange, see Pack the device.
Appendix B To remove print cartridges before shipment 1. Turn on the device and wait until the print carriage is idle and silent. If the device will not turn on, skip this step and go to step 2. NOTE: If the device does not turn on, you can unplug the power cord and then manually slide the print carriage to the far right side to remove the print cartridges. 2. Gently pull open the print cartridge cover. 3.
To remove the control-panel faceplate 1. Press the Power button to turn off the device. 2. Unplug the power cord, and then disconnect it from the device. Do not return the power cord with the device. 3. Remove the control-panel faceplate as follows: a. Lift the ADF lid. b. Use either your finger or insert a thin object in the tab on the upper right corner of the controlpanel faceplate to pry the control-panel faceplate off. 4. Retain the control-panel faceplate.
Appendix B To pack the device 1. If available, pack the device for shipment by using the original packaging materials, or use the packaging materials that came with your replacement device. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 2. 3. 156 Place the return shipping label on the outside of the box.
C Device specifications For media and media-handling specifications, see Understand specifications for supported media.
Appendix C (continued) Feature Capacity Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian. Memory specifications Device memory 2 MB ROM, 16 MB RAM System requirements NOTE: Mac OS is supported by HP Officejet J3600 only. For the most current information about supported operating systems and system requirements, visit http://www.hp.
• • Mac OS X (10.3.9 and higher, 10.4.6 and higher): 400 MHz Power PC G4 (v10.3.9 and higher, 10.4.6 and higher) or 1.83 GHz Intel Core Duo (10.4.6 and higher), 256 MB memory, 800 MB free hard disk space, QuickTime 5.0 or later Microsoft Internet Explorer 6.
Appendix C Photo (dpi) Very Fine (dpi) Fine (dpi) Standard (dpi) Black 196 x 203 (8-bit grayscale) 300 x 300 196 x 203 196 x 98 Color 200 x 200 200 x 200 200 x 200 200 x 200 Scan specifications • • Image editor included Integrated OCR software automatically converts scanned text to editable text • Scan speeds vary according to the complexity of the document • • Twain-compliant and WIA-compliant interface Resolution: 1200 x 1200 dpi optical, up to 19,200 dpi enhanced • Color: 16-bit per
• • Sending black-and-white fax: LpAd 40 (dBA) • Idle: LpAd 21 (dBA) Sound power • Color printing: LwAd 5.5 (BA) • Black-and-white printing and copying: LwAd 5.9 (BA) • Black-and-white printing (Fast mode): LwAd 6.4 (BA) • Sending black-and-white fax: LwAd 5.3 (BA) • Idle: LwAd 3.
Appendix C 162 Device specifications
D Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: FCC statement • • Notice to users in Korea • • VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord • RoHS notices (China only) • • Noise emission statement for Germany Notice to users of the U.S.
Appendix D FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Notice to users in Japan about the power cord RoHS notices (China only) Toxic and hazardous substance table Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Appendix D Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment.
Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
Appendix D Notice to users in the European Economic Area Notice to users in the European Economic Area This product is designed to be connected to the analog Switched Telecommunication Networks (PSTN) of the European Economic Area (EEA) countries/regions. Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country/region other than where the product was purchased.
Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN17050-1 __________________________________________________________________________ Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company DoC#: SDGOB-0604-rel. 2.
Appendix D Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
Appendix D Energy consumption This product is designed to reduce power consumption and save natural resources without compromising product performance. It has been designed to reduce total energy consumption both during operation and when the device is not active. Specific information on power consumption may be found in the printed documentation that came with the device.
Index Symbols/Numerics 10 x 15 cm photo paper copy 38 load 26 4 x 6 inch photo paper copy 38 4 x 6 inch photo paper, load 26 A A4 paper, load 24 accessibility 4 acoustic emissions 160 ADF (automatic document feeder) capacity 20 load originals 20 media sizes supported 22 administrator settings 70 ADSL, fax setup with parallel phone systems 77 after the support period 152 align print cartridges 108 answer ring pattern change 63 parallel phone systems 79 answering machine fax tones recorded 140 set up with fa
paper size 38 paper types, recommended 38 photos, enhance 41 quality 39, 125 reduce 40 settings 37 specifications 159 speed 39 text, enhance 41 troubleshoot 124 Copy menu 15 correct port test, fax 131 critical error messages 16 custom-sized media guidelines 22 print on 29 customer support electronic 149 Korea 153 phone support 149 warranty 152 cut-off pages, troubleshoot 119 shared with fax and voice line (parallel phone systems) 84 shared with fax and voice mail (parallel phone systems) 93 distinctive rin
Index modem, shared with (parallel phone systems) 82 monitor dialing 49, 51 paper size 59 parallel phone systems 73 pause 18 PBX system, set up (parallel phone systems) 78 phone cord connection test, failed 131 phone cord too short 140 phone cord type test, failed 132 photos 53 poll to receive 58 receive 55 receive, troubleshoot 135, 138 redial options 64 reduction 59 reports 66 reprint 57 resolution 53 rings to answer 62 schedule 50 send 47 send to multiple recipients 51 send, troubleshoot 135, 137, 140 se
originals in ADF (automatic document feeder) 20 transparencies 28 log, fax print 67 M Mac OS HP Photosmart Studio 17 HP Printer Utility 71 install software 98 print on special, or customsized media 30 print settings 34 sharing device 98, 99 system requirements 158 uninstall software 101 maintenance align print cartridges 108 clean glass strip 114 clean print cartridges 109 clean white strip 115 replace print cartridges 104 manual faxing receive 56 send 48, 49 margins setting, specifications 24 media ADF ca
Index Photosmart Software send scans to programs 43 Photosmart Studio send scans to programs 43 poll to receive fax 58 ports, specifications 157 power specifications 160 troubleshoot 117 power input, locating 11 print cancel 35 double-sided 34 fax logs 67 fax reports 66 faxes 57 settings 33 slow 118 speed-dial entries 32 troubleshoot 116 print cartridge door, locating 11 print cartridges align 108 clean 109 clean contacts 110 clean ink nozzle area 112 handle 104 locating 11 order online 145 part names 104 p
computer modem and voice line (parallel phone systems) 84 computer modem and voice mail (parallel phone systems) 93 connection types 13 distinctive ringing 63 distinctive ringing (parallel phone systems) 79 DSL (parallel phone systems) 77 fax 72 fax scenarios 73 fax, with parallel phone systems 73 ISDN line (parallel phone systems) 78 PBX system (parallel phone systems) 78 separate fax line (parallel phone systems) 76 shared phone line (parallel phone systems) 80 test fax 65 voice mail (parallel phone syste
Index paper guides illustration 10 troubleshoot feeding 123 troubleshoot answering machines 140 blank pages printed 118 bleeding colors 122 colors 121, 122 control panel messages 15 copy 124 copy quality 125 cut-off pages, incorrect text or graphics placement 119 fax 129 fax dial tone test failed 133 fax hardware test failed 130 fax line test failed 134 fax phone cord connection test failed 131 fax phone cord type test failed 132 fax tests 130 fax wall jack test, failed 131 firewalls 117 ink not filling tex
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