OFFICEJET PRO 8000 User Guide A809
HP Officejet Pro 8000 (A809) Printer Series User Guide
Copyright information © 2009 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HewlettPackard, except as allowed under copyright laws.
Contents 1 Get started Find other resources for the product .........................................................................................7 Find the device model number .................................................................................................8 Accessibility ..............................................................................................................................9 Understand the device parts ..............................................................
4 Configure and manage Manage the device .................................................................................................................31 Monitor the device ............................................................................................................32 Administer the device .......................................................................................................33 Use device management tools ....................................................................
Contents Maintain the printheads ..........................................................................................................59 To check printhead health ................................................................................................59 To print the print quality diagnostic page ..........................................................................59 To align the printheads .....................................................................................................
Solve wireless problems .........................................................................................................77 Basic wireless troubleshooting .........................................................................................78 Advanced wireless troubleshooting ..................................................................................78 Make sure your computer is connected to your network .............................................
Contents Supplies ..................................................................................................................................98 Ink cartridges and printheads ...........................................................................................98 HP media ..........................................................................................................................98 B Support and warranty Obtain electronic support ......................................................
Environmental product stewardship program .......................................................................123 Paper use .......................................................................................................................123 Plastics ...........................................................................................................................123 Material safety data sheets .............................................................................................
1 Get started This guide provides details about how to use the device and to resolve problems.
Chapter 1 (continued) Resource Description Location Control panel Provides status, error, and warning information about operations. For more information, see Control panel. Logs and reports Provides information about events that have occurred. For more information, see Monitor the device. Configuration page • For more information, see Understand the self-test diagnostic page.
The model number is printed on a label located inside the device, near the ink cartridges area. Accessibility The device provides a number of features that make it accessible for people with disabilities. Visual The device software is accessible for users with visual impairments or low vision through the use of your operating-system's accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voiceto-text applications.
Chapter 1 Front view 1 Control panel 2 Output tray 3 Tray 1 4 Width guides 5 Ink cartridge door 6 Ink cartridges 7 Printhead latch 8 Printheads 9 Tray 2 (Tray 2 is sold as an accessory. For ordering information, see Accessories.) Control panel For more information about interpreting control-panel lights, see Control-panel lights reference.
(continued) NOTE: The printhead lights are only visible when a printhead needs attention.
Chapter 1 (continued) Description Recommended number of connected computers for best performance Supported software features Setup instructions Printer sharing Up to five computers. All features resident on the host computer are supported. Only print is supported from the other computers. Follow the instructions in To share the device on a locally shared network. All features are supported. Follow the instructions in Set up the device for wireless communication (some models only).
2 Install the accessories This section contains the following topics: • • • Install the duplexer Install Tray 2 Turn on accessories in the printer driver Install the duplexer You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see Print on both sides (duplexing). To install the duplexer ▲ Slide the duplexer into the device until the unit locks into place.
Chapter 2 Turn on accessories in the printer driver • • To turn on accessories on Windows computers To turn on accessories on Macintosh computers To turn on accessories on Windows computers After you install the device software on Windows computers, Tray 2 must be turned on in the print driver in order for it to work with the device. (The duplexer does not need to be turned on.) 1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
3 Use the device This section contains the following topics: • • • • • • • • • Select print media Load media Configure trays Change print settings Print on both sides (duplexing) Print on special and custom-sized media Print borderless Print a Web page (Windows only) Cancel a print job Select print media The device is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality.
Chapter 3 Depending on your country/region, some of these papers might not be available. HP Brochure Paper HP Superior Inkjet Paper These papers are glossy-coated or matte-coated on both sides for two-sided use. They are the perfect choice for near-photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars. HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text.
affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share. Tips for selecting and using print media For the best results, observe the following guidelines: • • • Always use media that conforms to the device specifications.
Chapter 3 Photo media • Use the Best mode to print photographs. Note that in this mode, printing takes longer and more memory is required from your computer. • Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing. Transparencies • Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the device. • Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing.
(continued) Media size Tray 1 Tray 2 Duplexer U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches) B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches) A5 (148 x 210 mm; 5.8 x 8.3 inches) Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches) Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches) Borderless B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches) Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches) Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches) Card Envelope (111 x 152 mm; 4.
Chapter 3 (continued) Media size Tray 1 Tray 2 Duplexer Photo media Photo media (76.2 x 127 mm; 3 x 5 inches) Photo media (102 x 152 mm; 4 x 6 inches) Photo media with tear-off tab (102 x 152 mm; 4 x 6 inches) Borderless photo media (102 x 152 mm; 4 x 6 inches) Borderless photo media (5 x 7 inches) Borderless photo media (8.5 x 11 inches) Other media Custom-sized media between 76.2 to 216 mm wide and 127 to 356 mm long (3 to 8.
(continued) Tray Type Weight Capacity Tray 2 Plain paper only 60 to 105 g/m2 Up to 250 sheets of plain paper (16 to 28 lb bond) Duplexer Paper 60 to 105 g/m2 (25 mm or 1.0 inch stacked) Not applicable (16 to 28 lb bond) Output-bin All supported media Up to 150 sheets of plain paper (text printing) Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin U.S.
Chapter 3 NOTE: If you are using the duplexer to print on both sides of the paper, the minimum top and bottom margins must match or exceed 12 mm (0.47 inch). NOTE: For Mac OS X, the minimum bottom margin for all the media (except envelope, Hagaki, and Ofuku Hagaki) is 12 mm (0.47 inch). Load media This section provides instructions for loading media into the device. NOTE: Tray 2 is sold as an accessory. For ordering information, see Accessories. To load Tray 1 (main tray) 1. Lift the output tray. 2.
4. Lower the output tray. 5. Pull out the extension on the output tray. NOTE: For media longer than 11 inches (279 mm), pull the extension out to the maximum extended position. To load Tray 2 1. Pull the tray out of the device by grasping the front of the tray. 2. Slide the media guides out to the widest setting. 3. Insert the media print-side down in the center of the tray, make sure the media does not exceed the line marking in the tray.
Chapter 3 By default, the device draws media from Tray 1. If Tray 1 is empty, the device draws media from Tray 2 (if it is installed and loaded with media). You can change this default setting by using the following features: • • Tray Lock: Use this feature to protect special media such as letterhead or preprinted media from accidental use. If the device runs out of media while printing a document, it will not use media from a locked tray to complete the print job.
NOTE: To set print settings for all print jobs, make the changes in the printer driver. For more information about the features of the Windows printer driver, see the online help for the driver. For more information about printing from a specific application, see the documentation that came with the application.
Chapter 3 Guidelines for printing on both sides of a page • • • • • • Always use media that conforms to the device specifications. For more information, see Understand specifications for supported media. Specify duplex options in your application or in the printer driver. Do not print on both sides of transparencies, envelopes, photo paper, glossy media, or paper lighter than 16 lb bond (60 g/m2) or heavier than 28 lb bond (105 g/ m2). Jams might occur with these media types.
7. Select the binding orientation by clicking the appropriate icon. 8. Change any other settings, and then click Print. Print on special and custom-sized media To print on special or custom-sized media (Windows) 1. Load the appropriate media. For more information, see Load media. 2. With a document open, click Print on the File menu, and then click Setup, Properties, or Preferences. 3. Click the Features tab. 4. Select the media size from the Size drop-down list.
Chapter 3 6. 7. 8. 9. Click OK. On the File menu, click Print. Open the Paper Handling panel. Under Destination Paper Size, click the Scale to fit paper size tab, and then select the customized paper size. 10. Change any other desired settings, and then click OK or Print. Print borderless Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes. NOTE: Open the file in a software application and assign the image size.
8. Check the Borderless Printing tab and make sure Borderless is selected, and change the Borderless Expansion if you want. 9. If you are printing photos, select Best from the Quality drop-down list. Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized dpi*. *Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting might temporarily use a large amount of hard disk space (400 MB or more) and will print more slowly. 10. Select the media source. 11.
Chapter 3 Mac OS X: Click the printer icon in the Dock, select the document, and then click Delete.
4 Configure and manage This section is intended for the administrator or individual who is responsible for managing the device.
Chapter 4 Monitor the device This section provides instructions for monitoring the device. Use this tool... to obtain the following information.... Control panel Press and hold for three seconds the Cancel button to obtain information about the status of jobs that are being process, the operating statys of the device, the status of ink cartridges and printheads, and the network configuration page.
Administer the device This section provides information about administering the device and modifying settings. Use this tool... to do the following... Control panel Reset the administrator password and network settings: Press and hold the press Power button, Network button, (on some models, press the Wireless button ), two times, press the Cancel button three times, and press the release the Power button. For more information, see Troubleshooting tips and resources.
Chapter 4 Use device management tools The following lists common tools that can be used to manage the device. • • • • Embedded Web server HP Toolbox (Windows) Use the HP Solution Center (Windows) HP Printer Utility (Mac OS X) Embedded Web server When the device is connected to a network, you can use the embedded Web server to view status information, change settings, and manage it from your computer.
NOTE: To open the embedded Web server from the printer driver (Windows), or the HP Printer Utility (Mac OS X), the device must be on a network and must have an IP address. When you open the embedded Web server, you might receive an invalid certificate message. Accept the link to enter the EWS. • • • • Web browser: In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the device.
Chapter 4 (continued) Pages/buttons Contents Networking page Shows network status and the network settings that have been configured for the device. These pages only appear if the device is connected to a network. Support and Order Supplies buttons Support provides a number of support services. Order Supplies connects you to online ordering of supplies. HP Toolbox (Windows) The HP Toolbox provides maintenance information about the device.
HP Toolbox tabs The HP Toolbox contains the following tabs. Tabs Contents Estimated Ink Level • Ink Level Information: Shows estimated ink level for each cartridge. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so.
Chapter 4 Network Toolbox The Network Toolbox allows you to view and change some network settings. You can change the IP address, turn the wireless radio on or off (some models only), perform tests, and print reports. To open the Network Toolbox 1. Open the HP Toolbox. 2. Click the Network Settings tab. 3. Click the Change Settings... button. 4. Do one of the following: a. To change wired network settings, click Wired Settings. b. To change wireless settings, click Wireless Settings (some models only). c.
HP Printer Utility panels This section covers the following topics: • • Information and Support panel Printer Settings panel Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. • Device Information: Displays information about the model and serial number. Also allows you to print the self-test diagnostic page of the device.
Chapter 4 Use the HP Device Manager To open the HP Photosmart Studio software on a Macintosh computer 1. Click the HP Photosmart Studio icon in the Dock. The HP Photosmart Studio window appears. 2. In the HP Photosmart Studio task bar, click Devices. The HP Device Manager window appears. 3. Select the device from the Device drop-down menu. NOTE: On a Macintosh computer, the features available in the HP Photosmart Studio software vary depending on the selected device.
1. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplexer), and the number of pages printed from the trays and accessories. 2. Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as gauges) and the part numbers and expiration dates of the ink cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
Chapter 4 1. General Information: Shows information about the current status and connection type of the network, and other information, such as the URL of the embedded Web server and the hardware address of the device. Network Status: This setting can be Ready or Offline. When the setting is Offline, it implies either that the IP is being assigned or negotiated by the DHCP server, or that the AutoIP or the network is not available. 2. 802.
Configure the device (Windows) You can connect the device directly to a computer, or you can share the device among other users on a network. NOTE: Microsoft Internet Explorer 6.0 must be installed on the computer system to run the installation program. Also, you must have administrator privileges to install a printer driver on Windows® 2000, Windows® XP, or Windows Vista.
Chapter 4 1. In the Found New Hardware dialog box that displays methods for locating the printer driver, select the Advanced option, and then click Next. NOTE: Do not allow the Found New Hardware wizard to perform an automatic search for the printer driver. 2. Select the check box for specifying the driver location, and ensure that the other check boxes are clear. 3. Insert the Starter CD into the CD drive. If the CD menu appears, close it. 4.
Choose the installation option for the type of network you have: • • Client/server network: If your network has a computer acting as a dedicated print server, install the device software on the server, and then install the device software on the client computers. For more information see Install the device on a network and Install the device software on client computers. This method does not allow you to share the full functionality of the device. Client computers can only print from the device.
Chapter 4 Install the printer driver using Add Printer 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. Double-click Add Printer, and then click Next. 3. Select Network Printer or Network Printer Server. 4. Click Next. 5. Do one of the following: Type in the network path or queue name of the shared device, and then click Next. Click Have Disk when prompted to select the device model.
Configure the device (Mac OS X) You can use the device with a single Macintosh computer using a USB cable, or you can share it among other users on a network. This section contains the following topics: • • To install the software for network or direct connection To share the device on a locally shared network To install the software for network or direct connection NOTE: If you are installing the device on a wired network, connect the Ethernet cable before installing the software. 1. 2. 3. 4.
Chapter 4 For more information about USB device sharing, see the support information on the Apple Web site (www.apple.com) or the Apple Macintosh Help on the computer. To share the device among computers 1. Open System Preferences, click Print & Fax, and then do one of the following, based on the operating system you are using: a. Mac OS X (v10.4): Click the Sharing tab, check the box next to Share these printers with other computers, and then select the printer to be shared. b. Mac OS X (v10.
Before installing the device software, you may wish to find out the settings of your network. Obtain the information from your system administrators, or complete the following tasks: • • • Obtain your network's network name or Service Set Identifier (SSID) and communication mode (infrastructure or ad hoc) from the configuration utility for the network's wireless access point (WAP) or the computer's network card. Find out the type of encryption your network uses, such as Wired Equivalent Privacy (WEP).
Chapter 4 • • Network authentication: The device's factory default setting is Open' which does not require security for authorization or encryption. The other possible values are OpenThenShared, and Shared. WPA increases the level of over-the-air data protection and access control on existing and future Wi-Fi networks. It addresses all known weaknesses of Wired Equivalent Privacy (WEP), the original native security mechanism in the 802.11 standard.
3. Double-click the HP Installer icon on the Starter CD, and then follow the onscreen instructions. 4. Disconnect the USB wireless setup cable when prompted. Connect the device using an ad hoc wireless network connection Method 1 1. Turn on wireless in your computer and in the device. 2. On your computer, connect to the network named (SSID) “hpsetup.“ (This network name is the default, ad hoc network created by the HP device.
Chapter 4 installation (and you know the HP device is on the network), or you have already successfully installed HP software and experience problems, try the following: 1. If you are using a computer running Windows, in the firewall configuration utility, look for an option to trust computers on the local subnet (sometimes called the “scope“ or “zone“).
Change from a USB connection to a wireless connection (Mac OS X) 1. Click the HP Device Manager icon on the Dock or in the Hewlett Packard folder in the Applications folder. 2. From the Information and Settings list, select Network Printer Setup Utility. 3. Follow the onscreen instructions to configure the network settings. Change from an Ethernet connection to a wireless connection NOTE: For Ethernet-enabled HP devices only. 1. Open the embedded Web server (EWS).
Chapter 4 • • • • • Change the password periodically. Change the default password provided by the manufacturer for administrator access to the access point or wireless router. Some routers let you change the administrator name as well. Turn off administrative access over wireless, if possible. If you do this, you need to connect to the router with a wired Ethernet connection when you want to make configuration changes. Turn off remote administrative access over the Internet on your router, if possible.
When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. To uninstall from a Windows computer, method 2 NOTE: Use this method if Uninstall is not available in the Windows Start menu. 1. On the Windows taskbar, click Start, select Settings, select Control Panel, and then click Add/Remove Programs. - Or Click Start, click Control Panel, and then double-click Programs and Features. 2.
Chapter 4 4. After the software is uninstalled, restart your computer. 5. To reinstall the software, insert the device Starter CD into your computer's CDROM drive. 6. On the desktop, open the CD-ROM, and then double-click HP Printer Installer. 7. Follow the onscreen instructions and also see To install the software before connecting the device (recommended). To uninstall from a Macintosh computer, method 2 1. Open the Finder. 2. Double-click Applications. 3. Double-click Hewlett-Packard. 4.
5 Maintain and troubleshoot This section contains the following topics: • • • • • • • • • • • • • • Supported ink cartridges Replace the ink cartridges Maintain the printheads Store printing supplies Troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Solve paper-feed problems Solve device management problems Solve network problems Solve wireless problems Troubleshoot installation issues Clear jams Errors Supported ink cartridges Ordering cartridges onli
Chapter 5 Replace the ink cartridges You can check the estimated ink levels from the HP Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. For information about using these tools, see Use device management tools. You can also print the configuration page to view this information (see Understand the self-test diagnostic page). NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
Maintain the printheads If printed characters are incomplete, or printouts are streaked, the ink nozzles might be clogged, and you might need to clean the printheads. When the quality of printouts deteriorates, follow the steps below: 1. Check the health of the printheads. For more information, see To check printhead health. 2. Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions.
Chapter 5 quality of your printouts. You can also view the ink level information and the printhead health status on the page. • • • • 60 Control panel: Press and hold the Power button, press the Cancel button seven times, press the Resume button two times, and release the Power button. Embedded Web server: Click the Settings tab, click Device Services in the left pane, select Print PQ (print quality) diagnostic page from the drop-down list in the Print Quality section, and then click Run Diagnostic.
1 Printer Information: Shows device information (such as the product model number, serial number, and firmware version number), the number of pages printed from the trays and duplexer, the ink level information, and the printhead health status. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays.
Chapter 5 • • HP Toolbox (Windows): Click the Services tab, click Clean Printheads and follow the onscreen instructions. HP Printer Utility (Mac OS X): Click Clean from the Information and Support panel. To clean the printhead contacts manually After the printheads are installed, one or more of the printhead lights might be blinking. If the printhead lights are blinking, you might need to clean the electrical contacts on the printheads and in the device.
6. Obtain a clean, dry, soft, and lint-free cleaning material. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. CAUTION: Do not use water. 7. Wipe the electrical contacts on the printhead, but do not touch the nozzles. CAUTION: The electrical contacts are small copper-color squares, grouped on one face of the printhead. The nozzles are on a different face of the printhead. Ink will be visible on the nozzles. Touching the nozzles can cause permanent nozzle damage.
Chapter 5 12. Close the cover. 13. If the printhead light is still blinking, repeat the cleaning procedure described above for the printhead which corresponds to the blinking printhead light. 14. If the printhead light continues to blink, replace the printhead which corresponds to the blinking printhead light. 15. Wait while the device initializes the printheads and prints the alignment pages. If the device does not print the pages, start the alignment process manually.
5. Lift the handle of a printhead, and use it to pull the printhead out of its slot. 6. Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging. 7. Remove the new printhead from its package, and then remove its orange protective caps. CAUTION: Do not shake printheads after the caps are removed.
Chapter 5 8. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead latch). Press down firmly on the printhead to ensure proper contact. 9. Pull the printhead latch all the way forward, and then press down to ensure that the latch is properly engaged. You might have to apply some pressure to engage the latch. 10. Close the cover. 11. Wait while the device initializes the printheads and prints the alignment pages.
• • • • The device can print a configuration page. For more information, see Understand the self-test diagnostic page. The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Printer Setup Utility (Mac OS X (v10.4), for Mac OS X (v10.5) open System Preferences, select Print & Fax, and then select the device from the Default Printer drop-down list.) See your computer's documentation for more information.
Chapter 5 Check the printhead initialization When printheads are installed or replaced, the device automatically prints a few alignment pages to align the printheads. This process takes about 20 minutes. Until this process is complete, only the automatic alignment pages can be printed. Check the device software installation If the device is turned off when printing, an alert message should appear on your computer screen; otherwise, the device software might not be installed correctly.
Check the device software settings Print speed is slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the device driver. For more information, see Change print settings. Check for radio interference If the device is connected using wireless communication and is printing slowly, then the radio signal might be weak.
Chapter 5 There is a blank page in the file Check the file to make sure there is no blank page. Clean the printhead Complete the printhead cleaning procedure. For more information, see To clean the printheads. Check the top cover If the top cover is left open, the printer will eject the page and then move the printheads to the home position after a time out period.
Check the type of media loaded in the device • Make sure the tray supports the type of media you have loaded. For more information, see Understand specifications for supported media. • Make sure you have selected the tray in the printer driver that contains the media that you want to use. Check the device location and length of USB cable It is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long. You can also try a new USB cable to check whether the cable has failed.
Chapter 5 Ink is not filling the text or graphics completely Check the media type Some media types are not suitable for use with the device. For more information, see Select print media. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page.
Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. The printout has a horizontal band of distortion near the bottom of a borderless print Check the paper type HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat.
Chapter 5 Text or graphics are streaked Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. Something on the page is missing or incorrect Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions.
Media is not picked up from a tray • Make sure media is loaded in the tray. For more information, see Load media. Fan the media before loading. • Make sure the media guides are snug, but not tight, against the stack. • Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl. • When using thin, special media, make sure that the tray is completely loaded.
Chapter 5 • • • • • Make sure the tray is not overloaded with paper. When using thin, special media, make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.) If you are using thick, special media (such as brochure paper), load media so that the tray is between 1/4 and 3/4 full.
Solve network problems NOTE: After correcting any of the following, run the installation program again. General network troubleshooting • If you are unable to install the device software, verify that: ◦ All cable connections to the computer and the device are secure. ◦ The network is operational, and the network hub is turned on. ◦ All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows.
Chapter 5 Basic wireless troubleshooting Perform the following steps in the order presented. NOTE: If this is the first time you are setting up the wireless connection, and you are using the included software, make sure that the USB cable is connected to the device and the computer. Step 1 - Make sure the wireless (802.11) light is turned on If the blue light near the HP device's wireless button is not lit, the wireless capabilities might not have been turned on.
Make sure your computer is connected to your network To check a wired (Ethernet) connection ▲ Many computers have indicator lights beside the port where the Ethernet cable from the router connects to your computer. Usually there are two indicator lights, one that is on and another that blinks. If your computer has indicator lights, check to see if the indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to the computer and the router.
Chapter 5 If you are unable to get your computer connected to your network, contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer. If you are able to access the Internet and are using a computer running Windows, you can also access HP Network Assistant at www.hp.com/sbso/wireless/tools-setup.html? jumpid=reg_R1002_USEN for help in setting up a network. (This Web site is only available in English.
accessing the device's embedded Web server (EWS). For more information, see Embedded Web server. To access the EWS a. On your computer, open the Web browser you normally use to access the Internet (for example, Internet Explorer or Safari). In the address box, type the URL of the HP device as it was shown on the Network Configuration Page (for example, http://192.168.1.101). NOTE: If you are using a proxy server in your browser, you might need to disable it to access the EWS. b.
Chapter 5 Mac OS X 1. Click System Preferences in the Dock, and then click Print & Fax. 2. Select the HP device, and the click Print Queue. 3. If Jobs Stopped appears in the window that appears, click Start Jobs. If you can use the HP device after performing the steps above but find that the symptoms persist as you continue to use the device, your firewall might be interfering. If you still cannot use the HP device over the network, continue to the next section for additional troubleshooting help.
If you are able to use the HP device over the network, your network setup was successful. If you still cannot use the HP device over the network or if you have to periodically perform this step in order to use your device over the network, your firewall might be interfering. If this still does not work, there might be a problem with your network configuration or router. Contact the person who set up your network or the router manufacturer for help.
Chapter 5 Check the printheads and ink cartridges • Make sure that all of the printheads and ink cartridges are firmly installed in their correct, colorcoded slot. Press down firmly on each one to ensure proper contact. The device cannot work if they are not all installed. • Make sure there are no pieces of the orange cap attached to the printhead. • Make sure that all latches and covers are closed properly.
◦ • Make sure the device is installed on the same subnet as the computers that will be using the device. ◦ If the installation program cannot discover the device, print the network configuration page, and enter the IP address manually in the installation program. For more information, see Understand the network configuration or wireless (some models only) status report.
Chapter 5 Clear jams Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam. • • • • • Make sure that you are printing with media that meets specifications. For more information, see Select print media. Make sure to print with media that is not wrinkled, folded, or damaged. Make sure that the input trays are loaded correctly and are not too full. For more information, see Load media.
d. Reinsert the duplexer into the device. 3. Open the top cover and remove any debris. 4. If you have not found the jam and have Tray 2 installed, pull out the tray, and remove the jammed media, if possible. If not, do the following: a. Ensure the device is turned off, and disconnect the power cord. b. Lift the device off Tray 2. c. Remove the jammed media from the bottom of the device or from Tray 2. d. Reposition the device on top of Tray 2. 5. Open the cover door.
Chapter 5 • • • • • • • • • • • • Replace Cartridge(s) Soon - Replace the following cartridge soon Cartridge Problem - The following cartridge appears to be missing or damaged Cartridge Problem - The following cartridge must be replaced Paper Mismatch - Paper detected does not match paper size or type selected The cartridge cradle cannot move. Please turn device power off. Check device for paper jam or other obstruction Paper Jam - There is a paper jam (or misfeed).
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so. For information on recycling used ink supplies, see HP inkjet supplies recycling program.
Chapter 5 Incompatible Cartridge(s) - The following cartridge is not intended for use in this printer. Use the following to correct the error: • • Replace the ink cartridges HP inkjet supplies recycling program Printer Offline - Your printer is currently offline Use the following to correct the error: To check if the printer is paused or offline (Windows) 1.
To check if the printer is paused or offline (Mac OS X) 1. Click System Preferences, click Print & Fax, and then click select the printer you want to use. 2. Double-click the icon for your product to open the print queue. 3. If Hold is selected, click Resume. 4. If you made any changes, try to print again.
6 Control-panel lights reference The control-panel lights indicate status and are useful for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary. • Interpreting control-panel lights Interpreting control-panel lights 1 Ink cartridge lights 2 Printhead lights NOTE: The printhead lights are only visible when a printhead needs attention.
For more information, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Light description/Light pattern Explanation and recommended action All lights are off. The device is off. • • The Power light is on. Connect the power cord. Press the Power button. The device is ready. No action is required. The Power light blinks. The device is turning on or off, or is processing a print job. No action is required.
Chapter 6 (continued) Light description/Light pattern Explanation and recommended action The Power light is on, and the Resume light blinks. The device is out of paper. Load paper, and press the The Power light and the Resume light are on. Resume button. A cover is not closed completely. Make sure all covers are completely closed. The Power light and the Resume light blink, and one or more of the ink cartridge lights are on. One or more of the ink cartridges have expired.
(continued) Light description/Light pattern Explanation and recommended action damaged, or not properly installed. • • • The Power light and one or more of the printhead lights blink. Install the indicated printhead, and then try to print. Ensure the indicated printhead is properly installed, and then try to print. Remove and reinsert the printhead if necessary. If the error still persists, replace the indicated printhead. One or more of the printheads are incompatible or need attention.
Chapter 6 (continued) Light description/Light pattern Explanation and recommended action The Power light and one or more of the ink cartridge lights blink. One or more of the ink cartridges are incompatible or need attention. The ink cartridge is not intended for use in this product. Replace the indicated ink cartridge. The Power light is on, and one or more of the ink cartridge lights are on. One or more of the ink cartridges are low on ink and will need to be replaced soon.
A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site.
Appendix A Supplies This section covers the following topics: • Ink cartridges and printheads • HP media Ink cartridges and printheads Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you can select the 'How to Buy' option at the top of the www.hp.com/buy/supplies page to obtain information about purchasing HP products in your country.
B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Appendix B Hewlett-Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Appendix B Obtain HP telephone support During the warranty period, you may obtain assistance from the HP Customer Care Center. NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following Web site: https://launchpad.net/hplip. Click the Ask a question button to begin the support process. The HPLIP Web site does not provide support for Windows or Mac OS X. If you are using these operating systems, visit www.hp.com/support.
3. • Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP device Call HP support. Support options and availability vary by device, country/region, and language. HP support by phone The phone support numbers and associated costs listed here are those in effect at time of this material publication. For the most current HP list of telephone support numbers and call-cost information, see www.hp.
Appendix B Telephone support numbers For the most current list of telephone support numbers, see www.hp.com/support. www.hp.
Placing a call Call HP support while you are in front of the computer and the HP device.
Appendix B HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see Pack the device.
Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the following items before returning your device: • The ink cartridges and printheads • The power cord, USB cable, and any other cable connected to the device • Any paper loaded in the input tray • Remove any originals you might have loaded in the device This section contains the following topics: • Remove the
Appendix B To remove printheads before shipment 1. Open the top cover. 2. If the print carriage does not move to the left automatically, press and hold the Resume button until the carriage moves to the left. Wait for the print carriage to stop moving, and then unplug the power cord from the printer. NOTE: If the printer cannot be powered on, use a pen to remove the printhead cover. 108 3. Lift the printhead latch. 4. Lift the handle of a printhead, and use it to pull the printhead out of its slot.
5. Place the printheads in an airtight plastic container--nozzles facing up and not touching each other or the container--so they will not dry out, and put them aside. Do not send them with the device unless the HP customer support call agent instructs you to. 6. Close the top cover. NOTE: If you have opened the printhead cover, use your thumb to press the catch, and reinsert the printhead cover. 7.
Appendix B If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 110 2. Place the return shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful).
C Device specifications For media and media-handling specifications, see Understand specifications for supported media.
Appendix C Product features and capacities Feature Capacity Connectivity • • • USB 2.0-compliant high speed Fast Ethernet 10/100Base-TX for wired network connection (some models only) Wireless 802.11b/g (some models only) Print method Drop-on-demand thermal inkjet printing Ink cartridges Four ink cartridges (one each for black, cyan, magenta, and yellow) Printheads Two printheads (one black and yellow, and one magenta and cyan) Supply yields Visit www.hp.
Minimum requirements • Microsoft Windows® 2000 Service Pack 4: Intel® Pentium II or Celeron® processor, 128 MB RAM, 160 MB free hard disk space, Microsoft Internet Explorer 6.0 • Microsoft Windows XP (32-bit) Service Pack 1: Intel Pentium II or Celeron processor, 512 MB RAM, 225 MB free hard disk space, Microsoft Internet Explorer 6.
Appendix C Network management Embedded Web server Features ◦ Ability to remotely configure and manage network devices ◦ myPrintMileage Embedded Web server specifications Requirements • A TCP/IP-based network (IPX/SPX-based networks are not supported) • A Web browser (either Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox 1.0 or higher, Opera 8.0 or higher, or Safari 1.
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) Sound pressure (bystander position) LpAd 54 (dBA) Sound power LwAd 6.
D Regulatory information This section contains the following topics: • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Toxic and hazardous substance table • Regulatory information for wireless products • Regulatory model number • Declaration of conformity • Environmental product stewardship program • Third-party licenses FCC statement FCC statement The United States Federal Communications
Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Toxic and hazardous substance table Toxic and hazardous substance table 117
Appendix D Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: Exposure to radio frequency radiation • • Notice to users in Brazil • Notice to users in Canada • Notice to users in Taiwan • European Union regulatory notice Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits.
Notice to users in Taiwan Regulatory information for wireless products 119
Appendix D European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company Supplier’s Address: 60, Alexandra Terrace, # 07-01 The Comtech, Singapore 118502 DoC#: SNPRC-0702-01-A declares, that the product Product Name: HP Officejet Pro 8000 Printer Series Regulatory Model Number:1) SNPRC-0702-01 Product Options: C9101A / Automatic 2-Sided Printing Device CB090A / 250-sheet Paper Tray conforms to the following Product Specifications and
Appendix D DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company Supplier’s Address: 60, Alexandra Terrace, # 07-01 The Comtech, Singapore 118502 DoC#: SNPRC-0702-02-A declares, that the product Product Name: HP Officejet Pro 8000 Printer Series Regulatory Model Number:1) SNPRC-0702-02 Product Options: C9101A / Automatic 2-Sided Printing Device CB090A / 250-sheet Paper Tray Radio Module Number: RSVLD-0608 conforms to the following Produc
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
Appendix D English Français Deutsch Italiano Español Česky Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení.
Power consumption Power usage drops significantly while in Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. To determine the ENERGY STAR® qualification status for this product see the Product Data Sheet or Specifications Sheet. Qualified products are also listed at www.hp.com/go/energystar.
Appendix D Third-party licenses Third-party licenses Expat Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnish
OpenSSL Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code.
Appendix D The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.] ======================================================== Copyright (c) 1998-2001 The OpenSSL Project. All rights reserved.
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com). ======================================================== Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1.
Appendix D This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com). ======================================================== Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project.
Index A accessibility mobility 9 support 9 visual 9 accessories installation 13 ordering 97 part numbers 97 self-test diagnostic page 41 turning on in printer driver 14 warranty 100 acoustic emissions 115 Add Printer installation 46 administrator management tools 31 settings 33 after the support period 105 C calibrate linefeed 64 cancel print job 29 capacity trays 20 cards guidelines 17 sizes supported 19 tray supported 20 cartridges.
paper to avoid 17 preventing 87 EWS. See embedded Web server F L firewalls troubleshooting 68 fonts supported 112 language, printer 112 lights on control panel illustration 92 understanding 92 loading tray 1 22 tray 2 23 locking trays 23 H help.
Index phone customer support 102 phone support 103 phone support period period for support 103 photo paper sizes supported 20 photos borderless printing 28 paper guidelines 18 ports, specifications 112 power locating input 11 power consumption 114 power requirements 114 power supply 114 troubleshooting 67 print cartridges.
T telephone customer support 102 Toolbox (Windows) about 36 administrator settings 33 Estimated Ink Level tab 37 opening 36 Services tab 37 transparencies 18 tray 1 capacity 20 loading paper 22 locating 10 paper types and weights supported 20 paper-sizes supported 18 tray 2 capacity 20 installation 13 installation troubleshooting 74 loading paper 23 locating 10 paper types and weights supported 20 paper-sizes supported 18 turning on in printer driver 14 trays capacities 20 clearing jams 86 feeding troublesh
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