User Guide

4. Check the paper type.

HP recommends that you use HP papers or any other paper type with ColorLok technology that

is appropriate for the printer. All papers with the ColorLok logo are independently tested to meet

high standards of reliability and print quality, and produce documents with crisp, vivid color,

bolder blacks and dry faster than ordinary plain papers. For more information, see

Paper basics

on page 20.

Always make sure the paper you are printing on is flat. For best results when printing images,

use HP Advanced Photo Paper.

Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in

a cool, dry place. When you are ready to print, remove only the paper you plan to use

immediately. When you have finished printing, return any unused photo paper to the plastic bag.

This prevents the photo paper from curling.

5. Check the print settings by clicking the button that opens the Properties dialog box. (Depending

on your software application, this button might be called Properties, Options, Printer Setup,

Printer Properties, Printer, or Preferences.)

●

Check the print settings in the printer driver to see if the color settings are incorrect.

For example, check to see if the document is set to print in grayscale. Or, check to see if

advanced color settings such as saturation, brightness, or color tone, are set to modify the

appearance of colors.

●

Check the print quality setting and make sure it matches the type of paper loaded in the

printer.

You might need to choose a lower print quality setting if colors are running into each other.

Or, choose a higher setting if you are printing a high-quality photo, and then make sure

photo paper such as HP Advanced Photo Paper is loaded in the input tray.

NOTE: On some computer screens, colors might appear differently than they do when printed

on paper. In this case, there is nothing wrong with the printer, print settings, or ink cartridges. No

further troubleshooting is required.

6. Print and evaluate a print quality report.

Print quality problems can have many causes: software settings, a poor image file, or the

printing system itself. If you are unhappy with the quality of your prints, a Print Quality Diagnostic