User Guide

listening for static or other noise. If you hear noise, turn off your DSL modem and completely
remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone
again.
NOTE: You might notice static on the phone line again in the future. If the printer stops sending
and receiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone company. For information on turning your
DSL modem off, contact your DSL provider for support.
●
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the
printer directly to the telephone wall jack.
The printer cannot receive faxes, but can send faxes
●
If you are not using a distinctive ring service, check to make sure that the Distinctive Ring
feature on the printer is set to All Rings. For more information, see
Change the answer ring
pattern for distinctive ring on page 78.
●
If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer cannot
receive the fax. For information on receiving faxes manually, see
Receive a fax manually
on page 67.
●
If you have a voice mail service at the same phone number you use for fax calls, you must
receive faxes manually, not automatically. This means that you must be available to respond in
person to incoming fax calls. Learn more about setting up the printer when you have a voice mail
service,
click here to go online for more information. For information on receiving faxes
manually, see
Receive a fax manually on page 67.
●
If you have a computer dial-up modem on the same phone line with the printer, check to make
sure that the software that came with your modem is not set to receive faxes automatically.
Modems that are set up to receive faxes automatically take over the phone line to receive all
incoming faxes, which prevents the printer from receiving fax calls.
●
If you have an answering machine on the same phone line with the printer, you might have one
of the following problems:
◦
Your answering machine might not be set up correctly with the printer.
◦
Your outgoing message might be too long or too loud to allow the printer to detect fax
tones, and the sending fax machine might disconnect.
◦
Your answering machine might not have enough quiet time after your outgoing message to
allow the printer to detect fax tones. This problem is most common with digital answering
machines.
The following actions might help solve these problems:
◦
When you have an answering machine on the same phone line you use for fax calls, try
connecting the answering machine directly to the printer,
click here to go online for more
information.
◦
Make sure the printer is set to receive faxes automatically. For information on setting up the
printer to receive faxes automatically, see
Receive a fax on page 67.
◦
Make sure the Rings to Answer setting is set to a greater number of rings than the
answering machine. For more information, see
Set the number of rings before answering
on page 78.
ENWW Solve fax problems 147