HP Officejet Pro K5300/K5400 User Guide
HP Officejet Pro K5300/K5400 Printer series User Guide
Copyright information © 2007 Copyright Hewlett-Packard Development Company, L.P. Edition 1, 2/2007 Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Contents 1 Get started Find other resources for the product .........................................................................................5 Accessibility ..............................................................................................................................6 Understand the device parts .....................................................................................................7 Front view ............................................................................
Use device management tools ...............................................................................................29 Embedded Web server .....................................................................................................29 To open the embedded Web server ...........................................................................30 Embedded Web server pages ....................................................................................30 Toolbox (Windows) .....................
Contents Solve printing problems ..........................................................................................................55 The device shuts down unexpectedly ...............................................................................55 All device lights are on or flashing ....................................................................................55 The device is not responding (nothing prints) ...................................................................
Hewlett-Packard limited warranty statement ...........................................................................81 Prepare the device for shipment .............................................................................................82 Remove the ink cartridges and printheads before shipment .............................................82 Pack the device ......................................................................................................................
1 Get started This guide provides details about how to use the device and to resolve problems. • • • Find other resources for the product Accessibility Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources: Resource Description Location Readme file and release notes Provide late-breaking information and troubleshooting tips. Included on the Starter CD.
Chapter 1 (continued) Resource Description • • • • • Location Serial number Firmware version number Accessories installed (for example, the duplexer) Number of pages printed from the trays and accessories Printing supply status Print quality diagnostic page Diagnoses issues that affect print quality and helps you decide whether to run any maintenance services to improve the print quality of your printouts. For more information, see To print the print quality diagnostic page.
Mobility For users with mobility impairments, the device software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at www.hp.com/accessibility.
Chapter 1 (continued) 8 Printheads 9 Printhead latch 10 Top cover Control panel For more information about interpreting control-panel lights, see Control-panel lights reference.
2 Install the accessories This section contains the following topics: • • • Install the duplexer Install Tray 2 Turn on accessories in the print driver Install the duplexer NOTE: This feature is available with some models of the device. For ordering information, see Accessories. You can print on both sides of a sheet of paper automatically when the optional automatic two-sided printing accessory (duplexer) is installed. For information on using the duplexer, see Print on both sides (duplexing).
Chapter 2 Tray 2 can hold up to 350 sheets of plain paper. For ordering information, see Accessories. To install Tray 2 1. Unpack the tray, remove the packing tapes and materials, and move the tray to the prepared location. The surface must be sturdy and level. 2. Turn off the device, and disconnect the power cord. 3. Set the device on top of the tray. CAUTION: Be careful to keep your fingers and hands clear of the bottom of the device. 4. Connect the power cord and turn on the device. 5.
To turn on accessories on Windows computers After you install the device software on Windows computers, Tray 2 must be turned on in the print driver in order for it to work with the device. (The duplexer does not need to be turned on.) 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. Right-click the icon for the preferred print driver, and then click Properties. 3.
3 Use the device This section contains the following topics: • • • • • • • • • Select print media Load media Configure trays Change print settings Use the HP Solution Center (Windows) Print on both sides (duplexing) Print on special and custom-sized media Print borderless Cancel a print job Select print media The device is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality.
Cards and envelopes • Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged. • Use tightly constructed envelopes, and make sure the folds are sharply creased. • Load envelopes with the flaps facing up. Photo media • Use the Best mode to print photographs. Note that in this mode, printing takes longer and more memory is required from your computer.
Chapter 3 (continued) Media size 8.5 x 13 inches (216 x 330 mm) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches) U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches) U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches) B5 (182 x 257 mm; 7.17 x 10.12 inches) A5 (148 x 210 mm; 5.8 x 8.3 inches) 6 x 8 inches Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches) Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches) Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches) Envelopes U.S.
(continued) Media size Tray 1 Tray 2 Duplexer Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Borderless A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Hagaki* (100 x 148 mm; 3.9 x 5.8 inches) Photo media Photo media (76.
Chapter 3 Understand supported media types and weights NOTE: Tray 2 and the duplexer are available with some models. Tray Type Weight Capacity Tray 1 Paper 60 to 105 g/m2 Up to 250 sheets of plain paper (16 to 28 lb bond) Transparencies (25 mm or 1 inch stacked) Up to 70 sheets (17 mm or 0.67 inch stacked) Photo media 280 g/m2 Up to 100 sheets (75 lb bond) (17 mm or 0.67 inch stacked) Labels Up to 100 sheets (17 mm or 0.
Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin* U.S. Letter 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 16.5 mm (0.65 inch) 16.5 mm (0.65 inch) U.S. Legal A4 U.S. Executive U.S. Statement 8.
Chapter 3 To load Tray 1 (main tray) 1. Lift the output tray. 2. Insert the media print-side down along the right of the tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not exceed the line marking in the tray. NOTE: Do not load paper while the device is printing. 3. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then lower the output tray. 4. Pull out the extension on the output tray.
To load Tray 2 1. Pull the tray out of the device by grasping the front of the tray. 2. Insert the paper print-side down along the right of the tray. Make sure the stack of paper aligns with the right and back edges of the tray, and does not exceed the line marking in the tray. NOTE: Tray 2 can be loaded only with plain paper. 3. Slide the media guides in the tray to adjust them for the size that you have loaded.
Chapter 3 4. Gently reinsert the tray. 5. Pull out the extension on the output tray. Configure trays NOTE: Tray 2 is available with some models. By default, the device draws media from Tray 1. If Tray 1 is empty, the device draws media from Tray 2 (if it is installed and loaded with media). You can change this default behavior by using the following features: • • Tray Lock: Use this feature to protect special media such as letterhead or preprinted media from accidental use.
To configure the trays 1. Make sure the device is turned on. 2. Perform one of the following: • Embedded Web server: Click the Settings tab and click Paper Handling in the left panel. • Toolbox (Windows): Click the Services tab and click Paper Handling. • HP Printer Utility (Mac OS): Click Paper Handling from the Printer Settings panel. 3. Change the desired tray setting, and then press OK or Apply.
Chapter 3 Use the HP Solution Center (Windows) Use the HP Solution Center to change print settings, order supplies, and access the onscreen Help. The features available in the HP Solution Center vary depending on the devices you have installed. The HP Solution Center is customized to show icons that are associated with the selected device. If the selected device is not equipped with a particular feature, then the icon for that feature does not appear in the HP Solution Center.
To perform duplexing (Windows) 1. Load the appropriate media. For more information, see Guidelines for printing on both sides of a page and Load media. 2. Make sure the duplexer is properly installed. For more information, see Install the duplexer. 3. With a document open, click Print on the File menu, and then click Setup, Properties, or Preferences. 4. Click the Features tab. 5. Select the Two-sided printing drop-down list. For auto-duplexing, ensure that Automatic is selected. 6.
Chapter 3 4. Select the media size from the Size drop-down list. 5. 6. 7. 8. To set a custom media size: a. Select Custom from the drop-down list. b. Type a name for the new custom size. c. In the Width and Height boxes, type the dimensions, and then click Save. d. Click OK twice to close the properties or preferences dialog box. Open the dialog box again. e. Select the new custom size. To select the media type: a. Click More in the Paper Type drop-down list. b.
NOTE: Open the file in a software application and assign the image size. Make sure the size corresponds to the media size on which you are printing the image. You can also gain access to this feature from the Printing Shortcuts tab. Open the printer driver, select the Printing Shortcuts tab, and select the printing shortcut for this print job drop-down list. • • To print a borderless document (Windows) To print a borderless document (Mac OS) To print a borderless document (Windows) 1.
Chapter 3 8. If you are printing photos, select Best from the Quality drop-down list. Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized dpi*. *Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting might temporarily use a large amount of hard disk space (400 MB or more) and will print more slowly. 9. Select the media source. If you are printing on thick or photo media, select the manual feed option. 10.
4 Configure and manage This section is intended for the administrator or individual who is responsible for managing the device. This section contains information about the following topics.
Chapter 4 Monitor the device This section provides instructions for monitoring the device. Use this tool... to obtain the following information.... Control panel • • • Embedded Web server • • Toolbox (Windows) Obtain information about the status of jobs that are being processed, the operating status of the device, and the status of ink cartridges and printheads. Network Settings: To print the network configuration page, press (Configuration Page button).
(continued) Use this tool... to do the following... • • • • • • Toolbox (Windows) • • HP Printer Utility (Mac OS) • • Perform device maintenance tasks: Click the Settings tab, and then click Device Services in the left pane. Language or country/region: Click the Settings tab, and then click International in the left pane. Configure network settings: Click the Networking tab, and then click an option in the left pane.
Chapter 4 NOTE: For a list of system requirements for the embedded Web server, see Embedded Web server specifications. Some settings might be restricted by the requirement for a password. You can open and use the embedded Web server without being connected to the Internet; however, some features will not be available.
Pages/buttons Contents myPrintMileage. For more information, see HP Instant Support and myPrintMileage. Order Supplies connects you to online ordering of supplies. Toolbox (Windows) The Toolbox provides maintenance information about the device. NOTE: The Toolbox can be installed from the Starter CD by selecting the full installation option if the computer meets the system requirements.
Chapter 4 (continued) Tabs Contents Services • • • • • • • Print PQ (print quality) Diagnostic Page: Allows you to diagnose issues affecting the print quality of the device. For more information, see To print the print quality diagnostic page. Print Self-Test Diagnostic Page: Allows you to print the self-test diagnostic page of the device. This page contains information about the device and the supplies. For more information, see Understand the self-test diagnostic page.
Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. • Device Information: Displays information about the model and serial number. Also allows you to print the self-test diagnostic page of the device. This page contains information about the device and the supplies. For more information, see Understand the self-test diagnostic page.
Chapter 4 After the software is installed, you can gain access to it from anywhere within your intranet by using a standard Web browser. To get more information or to download the software, go to www.hp.com/go/webjetadmin. HP Instant Support HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly identify, diagnose, and resolve printing problems.
myPrintMileage myPrintMileage is a service that HP provides to help you track and forecast your device usage and plan the purchase of supplies.
Chapter 4 If you need to call HP, it is often useful to print the self-test diagnostic page before calling. 1. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplex unit), and the number of pages printed from the trays and accessories. 2.
To print the self-test diagnostic page (Configuration Page button), or press and hold the • Control panel: Press (Cancel button) for 3 seconds. (Configuration Page button). For models that support networks: Press • Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer Utility (Mac OS): Click Device Information from the Information and Support panel, and then click Print Configuration Page.
Chapter 4 3. 802.3 Wired: Shows information about your wired network connection. iLink Configuration: The possible values are '10T/100T HalfDplx/FullDplx', '10T HalfDplx', '100T FullDplx', and '100T HalfDplx'. 4. Miscellaneous: Shows information, such as the total, unicast, broadcast packets transmitted and received, and the administrator details. Admin Password: Shows 'Not Set' when no password is set in the Settings/ Networking tab of the embedded Web server; otherwise, shows 'Set'.
3. On the CD menu, click Install and follow the onscreen instructions. 4. When prompted, turn on the device and connect it to the computer using a USB cable. The Found New Hardware wizard appears on the computer screen, and the device icon is created in the Printers folder. NOTE: You may connect the USB cable at a later time when you need to use the device. You can also share the device with other computers using a simple form of networking known as locally shared networking.
Chapter 4 NOTE: When sharing a directly connected device, use the computer with the newest operating system as the server. For example, if you have a computer running Windows XP and another computer running an older version of Windows, use the computer running Windows XP as the server. Use this configuration only in small groups or when usage is low. The connected computer is slowed down when many users print to the device. 1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
3. Insert the Starter CD into the CD drive. The CD menu starts automatically. If the CD menu does not start automatically, browse to the CD drive of the computer and double-click Setup.exe. 4. On the CD menu, click Install, and then follow the onscreen instructions. 5. On the Connection Type screen, select Wired network/Wireless, and then click Next. 6. Follow the onscreen instructions to complete the installation.
Chapter 4 To install the software for network or direct connection 1. Connect the device to your computer with a USB cable. 2. Insert the Starter CD into the CD drive. Double-click the CD icon on the desktop, and then double-click the setup icon. Also, you can locate the Installer folder on the Starter CD. 3. Click Install Software and follow the onscreen instructions. 4. If necessary, share the device with other Macintosh computer users.
d. In the document, click File, and then select Print. e. From the drop-down menu next to Printer, select Shared Printers, and then select your device. f. Make additional settings, if necessary, and then click Print. Uninstall and reinstall the software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software.
Chapter 4 4. Restart your computer. NOTE: It is important that you disconnect the device before restarting your computer. Do not connect the device to your computer until after you have reinstalled the software. 5. Insert the device Starter CD into your computer's CD-ROM drive and then start the Setup program. 6. Follow the onscreen instructions and also see To install the software before connecting the device (recommended).
5 Maintain and troubleshoot This section contains the following topics: • • • • • • • • • • • Supported ink cartridges Replace the ink cartridges Maintain the printheads Store printing supplies Troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Solve paper-feed problems Solve device management problems Troubleshoot installation issues Clear jams Supported ink cartridges The availability of ink cartridges varies by country/region.
Chapter 5 NOTE: The ink levels shown are an estimate only. Actual ink volumes may vary. After removing a cartridge from its package, install it right away. Do not remove a cartridge from the device for long periods of time. To find out which ink cartridges work with your device, see Supplies. To replace the ink cartridges 1. Gently pull open the ink cartridge cover. 2. Remove the ink cartridge that requires replacement by grasping it between your thumb and forefinger and pulling it firmly toward you. 3.
3. Clean the printheads. For more information, see To clean the printheads. 4. Replace the printheads if the problems persist after cleaning. For more information, see To replace the printheads. CAUTION: HP is not responsible for damage to the device that results from modifying the printheads.
Chapter 5 1 Printer Information: Shows device information (such as the product model number, serial number, and firmware version number), the number of pages printed from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are not straight and connected, align the printheads. For more information, see To align the printheads. 3 Test Pattern 2: If there are thin white lines across any of the colored blocks, clean the printheads.
To calibrate the linefeed If your printout is showing bandings (dark or light lines across colored block) or staggered lines, calibrate the printer's linefeed. • • • • Control panel: Press and hold (Power button), press (Cancel button) 14 times, press (Resume button) six times, and release (Power button). Embedded Web server: Click the Settings tab, click Device Services in the left pane, select Calibrate Linefeed from the drop-down list in the Print Quality section, and then click Run Diagnostic.
Chapter 5 3. Lift the printhead latch. 4. Lift the handle of the printhead you want to replace and and pull the printhead out of its slot. 5. Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. CAUTION: Do not use water.
6. Wipe the electrical contacts on the printhead but do not touch the nozzles. CAUTION: The electrical contacts are small copper-color squares, grouped on one face of the printhead. The nozzles are on a different face of the printhead. Ink will be visible on the nozzles. Touching the nozzles can cause permanent nozzle damage. Also, ink can permanently mark clothing. 7. After cleaning, place the printhead on a sheet of paper or paper towel.
Chapter 5 15. If the printhead light continues to blink, replace the printhead which corresponds to the blinking printhead light. 16. Wait while the device initializes the printheads and prints the alignment pages. If the device does not print the pages, start the alignment process manually. For more information, see To align the printheads. To replace the printheads NOTE: To find out which printheads work with your printer, see Supplies. 1. Open the cover. 2.
5. Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging. 6. Remove the new printhead from its package, and then remove its orange protective caps. CAUTION: Do not shake printheads after the caps are removed. 7. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead latch). Press down firmly on the printhead to ensure proper contact. 8.
Chapter 5 Store printing supplies This section covers the following topics: • • Store ink cartridges Store printheads Store ink cartridges Ink cartridges can be left in the device for extended periods of time. If you remove the ink cartridges, place them in an airtight container, such as a resealable plastic bag. Store printheads Printheads can be left in the device for extended periods of time. If you remove the printheads, place them in an airtight container, such as a resealable plastic bag.
Some problems can be resolved by resetting the device.
Chapter 5 Check the cable connections • Make sure both ends of the network/USB cable are secure. • If the device is connected to a network, check the following: • Check the Link light on the back of the device. • Make sure you are not using a phone cord to connect the device. • The network hub, switch, or router is turned on and working properly. Check the device setup for a network environment Ensure the correct device driver and printer driver port are being used.
Check the device software settings Print speed is slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the device driver. For more information, see Change print settings. Blank or partial page printed Check for empty ink cartridges Check the control panel or the embedded Web server (see Embedded Web server) to see which cartridge is low or empty.
Chapter 5 Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the device. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the print driver. Check the device location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts.
Device prints half a page, then ejects the paper Check the ink cartridges The ink cartridges may have run out of ink, and the print job was cancelled. Replace the ink cartridges, and then resend the print job to the device. For more information, see Replace the ink cartridges.
Chapter 5 Turn off the device after removing the printhead Remove the printhead. Place the printhead on a sheet of paper or paper towel. Make sure the nozzle is facing up and not in contact with the paper. Turn off the device, wait about 20 seconds, and turn it on again without the printhead installed. After it has restarted, reinsert the printhead. Meaningless characters print If an interruption occurs to a job that is printing, the device might not recognize the rest of the job.
Ink is not filling the text or graphics completely Check the media type Some media types are not suitable for use with the device. For more information, see Select print media. Check the print mode Try using the Best mode in the printer driver. For more infromation, see Change print settings. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions.
Chapter 5 Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges have not been tampered with.
Solve paper-feed problems For information on resolving jams, see Clear a jam in the device. • • Optional Tray 2 cannot be inserted Another paper-feed problem is occurring Optional Tray 2 cannot be inserted • • Reinsert the tray. Make sure it is aligned with the device opening. Check for a paper jam. For more information, see Clear a jam in the device.
Chapter 5 Pages are skewing • Make sure the media loaded in the trays is aligned to the paper guides. If the tray is removable, pull out the tray from the device and reload the media properly, making sure that the paper guides are properly aligned. • Make sure the rear access panel or duplexer is properly installed. • Load media into the device only when it is not printing. • When reinserting a removeable tray into the device, do so gently.
Check the device IP address • To check the IP address of the device from the control panel, print the network configuration page. For more information, see Understand the network configuration page. • Ping the device using the IP address from the command prompt. For example, if the IP address is 123.123.123.123, type the following at the MSDOS prompt: C:\Ping 123.123.123.123 If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.
Chapter 5 Software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. • In the Windows device manager, make sure that the USB drivers have not been disabled. • If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (util\ccc\uninstall.
• • Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page. Click OK twice to save the settings and close the dialog boxes.
Chapter 5 Clear a jam in the device To clear a jam 1. Remove all media from the output tray. 2. Check the rear access panel or the duplexer. a. Push the button on either side of the rear access panel or the duplexer, and then remove the panel or unit. b. Locate any jammed media inside the device, grasp it with both hands and then pull it towards you. c. If the jam is not there, push the latch on the top of the duplexer and lower its cover. If the jam is inside, carefully remove it. Close the cover. d.
4. If you have not found the jam and have Tray 2 installed, pull out the tray and remove the jammed media, if possible. If not, do the following: a. Ensure the device is turned off and disconnect the power cord. b. Lift the device off Tray 2. c. Remove the jammed media from the bottom of the device or from Tray 2. d. Reposition the device on top of Tray 2. 5. Open the print carriage access door.
6 Control-panel lights reference The control-panel lights indicate status and are useful for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary.
(continued) Light description/Light pattern Explanation and recommended action The Power light blinks. The device is turning on or off, or is processing a print job. No action is required. The device is pausing for the ink to dry. Wait for the ink to dry. The Power light and the Resume light blink. Print media is jammed in the device. Remove all media from the output tray. Locate and clear the jam. For more information, see Clear a jam in the device. The device carriage has stalled.
Chapter 6 (continued) Light description/Light pattern Explanation and recommended action The Power light and the Resume light blink, and one or more of the ink cartridge lights are on. One or more of the ink cartridges have expired. CAUTION: Device services or repairs required as a result of using expired ink cartridges will not be covered under warranty. • • Replace the indicated ink cartridge.
(continued) Light description/Light pattern Explanation and recommended action The Power light and one or more of the printhead lights blink. One or more of the printheads are faulty or need attention. • • The Power light is on and one or more of the ink cartridge lights blink. Ensure the indicated printhead is properly installed, and then try to print. Remove and reinsert the printhead if necessary. For more information, see Device does not accept printhead.
Chapter 6 (continued) Light description/Light pattern Explanation and recommended action The Power light and one or more of the ink cartridge lights blink. One or more of the ink cartridges are faulty or need attention. • • The Power light is on, and one or more of the ink cartridge lights are on. Ensure the indicated ink cartridge is properly installed, and then try to print. Remove and re-insert the ink cartridge a few times if necessary. If the error persists, replace the indicated ink cartridge.
Interpreting network connector lights 1 Activity light 2 Network connector 3 Link light Light description/Light pattern Explanation and recommended action Link light is on. Activity light is off. The device is connected to the network but is not receiving or transmitting data over the network. The device is turned on and idle. No action is required. Link light is on. Activity light blinks. The device is receiving or transmitting data over the network. No action is required. Link light is off.
A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site.
• On the Information page of the embedded Web server (see Embedded Web server). • Windows: From the Toolbox, if you have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information.
B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
4. Note how the device is connected to your system, such as through USB or network connection. 5. Obtain the version number of the printer software, such as HP Officejet Pro K5400 Series Version: 60.52.213.0. (To find the version number of the printer driver, open the printer settings or properties dialog box, and click the About tab.) 6. If you have a problem printing from a particular application, note the application and version number.
Appendix B 80 Support and warranty
Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement 81
Appendix B Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the following items before returning your device: • The ink cartridges and printheads • The power cord, USB cable, and any other cable connected to the device • Any paper loaded in the input tray • Remove any originals you might have loaded in the device This section contains the following topics: •
5. Close the ink cartridge door and wait a few minutes for the print carriage to move back to its home position (on the left side). 6. Press the Power button to turn off the device. To remove printheads before shipment 1. Open the cover. 2. If the carriage does not move to the left automatically, press and hold the (Resume button) until the carriage moves to the left. Wait for the carriage to stop moving, and then unplug the power cord from the printer.
Appendix B 4. Lift the handle of a printhead and use it to pull the printhead out of its slot. 5. Place the printheads in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the device unless the HP customer support call agent instructs you to. 6. Close the cover. NOTE: If you have opened the printhead cover, use your thumb to press the catch and reinsert the printhead cover. 7. Press the Power button to turn off the device.
To pack the device 1. If available, pack the device for shipment by using the original packaging materials, or use the packaging materials that came with your replacement device. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 2. Place the return shipping label on the outside of the box. 3.
C Device specifications For media and media-handling specifications, see Understand specifications for supported media.
(continued) Feature Capacity Control panel language support Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian. Language availability varies by country/region.
Appendix C • Mac OS X (10.3.8 and higher, 10.4.x): 400 MHz Power PC G3 (v10.3.8 and higher, v10.4.x) or 1.83 GHz Intel Core Duo (v10.4.x), 256 MB memory, 600 MB free hard disk space • Microsoft Internet Explorer 6.0 or later Network protocol specifications Network operating system compatibility • Windows 2000, Windows XP (32-bit), Windows XP x64 (Professional and Home Editions) • Mac OS X (10.3.8 and higher, 10.4.
Environmental specifications Operating environment Operating temperature: 5° to 40° C (41° to 104° F) Recommended operating conditions: 15° to 32° C (59° to 90° F) Recommended relative humidity: 25 to 75% noncondensing Storage environment Storage temperature: -40° to 60° C (-40° to 140° F) Storage relative humidity: Up to 90% noncondensing at a temperature of 65° C (150° F) Electrical specifications Power supply Universal power adapter (external) Power requirements Input voltage: 100 to 240 VAC (± 10%), 50
D Regulatory information This section contains the following topics: • FCC statement • Other regulatory information • Declaration of conformity • Environmental sustainability program FCC statement The United States Federal Communications Commission (in 47 cfr 15.105) has specified that the following notices be brought to the attention of users of this product. This device complies with part 15 of the FCC rules.
EMI statement (Korea) VCCI statement (Japan) Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0601. This regulatory number should not be confused with the marketing name (HP Officejet Pro K5300/K5400) or product number (C8184A, C8185A, C8194A, C9277A). Power cord statement The power cord cannot be repaired. If it is defective, it should be discarded or returned to the supplier.
Appendix D Declaration of conformity 92 Regulatory information
Environmental sustainability program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. HP continuously improves the design processes of its products to minimize the negative impact on the office environment and on the communities where devices are manufactured, shipped, and used. HP has also developed processes to minimize the negative impact of the disposal of the device at the end of its printing life.
Appendix D Product packaging The packaging materials for this device have been selected to provide maximum protection for the least cost possible, while attempting to minimize environmental impact and facilitate recycling. The rugged design of the device assists in minimizing both packaging materials and damage rates. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product's life.
Index A accessibility 6 accessories installation 9 order 76 turn on and off in driver 10 warranty 81 acoustic emissions 89 Add Printer installation 41 administrator management tools 27 settings 28 aligning printheads 48 B black and white pages troubleshoot 61 blank pages, troubleshoot print 57 borderless printing Mac OS 25 Windows 25 both sides, print on 22 C cables regulatory compliance 90 calibrate linefeed 49 cancel print job 26 capacity trays 16 cards guidelines 13 sizes supported 14 tray supporting 1
accessing 34 myPrintMileage 34 security and privacy 34 HP Planet Partners 94 HP Printer Utility (Mac OS) administrator settings 29 opening 32 panels 32 HP Solution Center 22 HP Web Jetadmin about 33 humidity specifications 89 I Information tab, Toolbox (Windows) 31 ink cartridges estimated ink levels 36 expiration dates 36 lights 70 order online 76 part numbers 36, 76 remove 82 replace 45 status 28 supported 45, 86 warranty 81 yields 86 ink smearing, troubleshoot 60 installation accessories 9 Add Printer,
Index photo media guidelines 13 sizes supported 15 photos borderless printing 25 ports, specifications 86 power consumption 93 specifications 89 troubleshoot 55 power cord statement 91 power input, locating 8 print cancel 26 double-sided 22 settings 21 slow 56 troubleshoot 55 print cartridges.
media sizes supported 13 media types and weights supported 16 order online 76 troubleshoot installation 63 turn on and off in driver 10 trays capacities 16 clear jams 67 installation tray 2 9 load media 17 locating 7 locking 20 media sizes supported 13 media types and weights supported 16 paper guides illustration 7 setting default 20 troubleshoot feeding 63 turn on and off in driver 10 troubleshoot blank pages printed 57 bleeding colors 62 colors 61, 62 cut-off pages, incorrect text or graphics placement 5
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