OFFICEJET PRO X451 AND X551 SERIES PRINTERS User Guide HP OFFICEJET PRO X451 HP OFFICEJET PRO X551
HP Officejet Pro X451 and X551 Series User Guide
Copyright and License Trademark Credits © 2013 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries. The information contained herein is subject to change without notice.
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
iv Conventions used in this guide ENWW
Table of contents 1 Product basics .................................................................................................................. 1 Product overview ..................................................................................................................... 2 HP Officejet Pro X451 Series models ........................................................................... 2 HP Officejet Pro X551 Series models ........................................................................
Install the product on a wired network ....................................................................... 31 Configure IP network settings .................................................................................... 32 HP ePrint ................................................................................................................ 35 Connect the product to a wireless network (wireless models only) .................................................
Supported paper sizes ............................................................................................................ 59 Supported paper types and tray capacity .................................................................................. 62 Load paper trays .................................................................................................................... 64 Load Tray 1 (multi-purpose tray on left side of the product) ...........................................
Print on special paper or labels with Windows ........................................................... 99 Print the first or last page on different paper with Windows ........................................ 100 Scale a document to fit page size with Windows ...................................................... 103 Add a watermark to a document with Windows ....................................................... 104 Create a booklet with Windows ..........................................................
Disable unused protocols and services ..................................................................... 131 Administrator Settings ............................................................................................ 132 Color Access Control ............................................................................................. 132 Protected Protocols – HTTPS .................................................................................... 132 Firewall ...................................
Adjust color .......................................................................................................... 158 Use paper that meets HP specifications .................................................................... 161 Check the ink cartridges ......................................................................................... 161 Clean ink smears .................................................................................................. 164 Clean the printhead .................
Appendix B Service and support ...................................................................................... 183 Hewlett-Packard limited warranty statement ............................................................................. 184 End User License Agreement .................................................................................................. 186 OpenSSL .............................................................................................................................
VCCI statement (Japan) ......................................................................................................... 217 Power cord instructions ......................................................................................................... 218 Power cord statement (Japan) ................................................................................................ 219 EMC statement (Korea) .............................................................................................
1 ENWW Product basics ● Product overview ● Environmental features ● Accessibility features ● Product views 1
Product overview HP Officejet Pro X451 Series models Officejet Pro X451dn models Paper handling: ● Tray 1 (50-sheet capacity for 75 GSM or 20 lb. Bond paper) ● Tray 2 (500-sheet capacity for 75 GSM or 20 lb. Bond paper) ● Optional Tray 3 (500- sheet capacity for 75 GSM or 20 lb. Bond paper) ● Standard output bin (250- sheet capacity for 75 GSM or 20 lb. Bond paper) ● Automatic duplex printing CN459A Connectivity: ● Hi-Speed USB 2.
HP Officejet Pro X551 Series models Officejet Pro X551dw models Paper handling: ● Tray 1 (50-sheet capacity for 75 GSM or 20 lb. Bond paper) ● Tray 2 (500-sheet capacity for 75 GSM or 20 lb. Bond paper) ● Optional Tray 3 (500- sheet capacity for 75 GSM or 20 lb. Bond paper) CN596A ● Standard output bin (250- sheet capacity for 75 GSM or 20 lb.
Environmental features Duplex printing Automatic duplex printing is available with the Officejet Pro X451 and Officejet Pro X551. Duplex printing saves the environment and saves you money. Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver. Recycling Reduce waste by using recycled paper. Recycle ink cartridges by using the HP Planet Partners return process.
Product views Front view (X451 Series) 1 2 3 4 7 6 5 ENWW 1 Control panel 2 Output eject flap 3 Output bin 4 Output bin extension 5 Tray 2 (Main paper tray) 6 On/Off button 7 Ink cartridge door Product views 5
Front view (X551 Series) 1 8 2 3 4 7 6 5 6 1 Control panel 2 Output bin door 3 Output bin 4 Output bin extension 5 Tray 2 (Main paper tray) 6 On/Off button 7 Ink cartridge door 8 USB 2.
Back view 1 5 4 2 3 ENWW 1 Left door (access for clearing jams) 2 Tray 1 (Multi-purpose tray) 3 Power connection 4 Hi-Speed USB 2.
Interface ports 1 2 3 8 1 Ethernet port 2 USB Device port accepts a USB cable from a PC (alternative to Network and Wireless connections) 3 USB Host port accepts USB storage devices for Plug and Print (Officejet Pro X551 only) Chapter 1 Product basics ENWW
Serial number and model number location Open the ink cartridge door to view the serial number and product model number label.
Control panel layout (X451 Series) 1 Display screen area 2 Help button: provides access to the product help system. 3 Wireless button: provides a number of menu items to view and adjust network settings on wireless models. 4 HP ePrint button: provides quick access to HP Web Services features, including HP ePrint. HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product’s e-mail address.
Buttons on the Home screen (X451 Series) The Home screen provides access to the product features, and it indicates the product status. NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages. ENWW 1 Setup 2 Job Status button: allows you to view the status of any current print jobs. 3 Ink Information button: provides information on the ink levels.
Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button to the right of the control panel (Officejet Pro X451) or the upper-right corner of the control panel (Officejet Pro X551). For screens that contain settings for individual tasks, the Help opens to a topic that explains the options for that task.
6 Left arrow button: moves the cursor to the left. NOTE: This button illuminates only when the current screen can use this feature. 7 Home button: provides quick access to the Home screen. This button only illuminates only when the current screen can use this feature. 8 Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network. When connected, the light stops blinking and stays lit.
Buttons on the Home screen (X551 Series) The Home screen provides access to the product features, and it indicates the product status. NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages. Jan 00 00 00:00a 1 Web Services button: provides quick access to HP Web Services features, including HP ePrint.
ENWW 7 Status display. When the product is idle, this area of the control panel displays the time and date and allows for access to the time and date settings by touching this area. When the product is processing a job, job status information replaces the time and date display.
Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For screens that contain settings for individual tasks, the Help opens to a topic that explains the options for that task. If the product alerts you of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.
2 ENWW Control panel menus ● Status menu ● Apps ● Plug and Print (Officejet Pro X551 models only) ● Setup Menu 17
Status menu To access the Status menu, select Status from the Home screen on the Control Panel. The Status menu is available on Officejet Pro X451models only. Menu item Sub-menu item Sub-menu item Job Status Ink Information Description View information on currently processing jobs on the product. Estimated Levels Cartridge Info View a graphic representation of the ink cartridge levels for all the cartridges.
Setup Menu To open this menu, press (X451 Series) or touch (X551 Series) the Setup panel.
Network menu In the following table, items that have an asterisk (*) indicate the factory default setting. NOTE: Wireless menu options are only available on products that support wireless connectivity. For more information, refer to the Product Basics chapter of this user guide. Menu item Sub-menu item Wireless Menu (wireless products only) On Sub-menu item Description Enables or disables the wireless network feature.
Menu item Sub-menu item Sub-menu item Description Hostname OK Use this setting the change how the product is identified on the network. Change Legacy Default IP On Off Restore Network Defaults ENWW Resets all network configurations to their factory defaults.
HP Web Services menu (Officejet Pro X451 models only) Menu item Sub-menu item Description Enable Web Services Yes Enables HP Web Services so you can use HP ePrint and the Apps menu. No HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product’s e-mail address. Use the Apps menu to print directly from select Web applications.
Device Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Preferences Time/Date Sub-menu item Sub-menu item Description Sets the time format, current time, date format, and current date for the product. Language List of available control-panel display languages. Sets the language in which the control panel displays messages and product reports. Country/Region Displays a list of available countries and regions.
Menu item Sub-menu item Sub-menu item Sub-menu item Description Default Paper Type Plain Paper Sets the paper type for printing internal reports, or any print job that does not specify a type. Premium Inkjet ... For a complete list of paper sizes, see Supported paper types and tray capacity . Tray 2 Default Paper Size Letter (8.5 x 11in.) A4 (297 x 210 mm) Select the default paper size for Tray 2 (main paper tray). ... For a complete list of paper sizes, see Supported paper sizes.
Menu item Sub-menu item Tray Lock Tray 1 Sub-menu item Tray 3 None* On Description Tray Lock is a feature that “locks" a tray so that the only time the printer will draw from that tray is when it is specifically requested. This is useful when putting special paper in a tray, such as letterhead. If using “Automatically Select" for the paper source and Tray 1 is locked, the printer will only draw from the remaining trays, either Tray 2 or optional Tray 3, if it is installed.
Menu item Sub-menu item Sub-menu item Print Settings Personality Automatic* PCL5 Only Sub-menu item Description Sets the printer language. By default, the product automatically selects which language to use. PCL6 Only PS Only Copies Quality Sets the number of copies (0–99) to make when the Copy button is touched. The default value is 1. General Office Sets the default print quality.
Tools menu Use the Tools menu to improve the product's print quality and view estimated ink levels. Menu item Description Display Estimated Ink Levels Displays a graph of how much ink has been consumed for each cartridge. Clean Printhead Use this feature to clean, adjust, and align the printheads. Follow the on-screen instructions to correctly improve the product's print quality. Cartridge Chip Information The cartridge chip stores anonymous information about the usage of the product.
Print Reports menu Use the Print Reports menu to print reports that provide information about the product. Menu item 28 Sub-menu item Description Printer Status Report Prints current product information, cartridge status, and other product information. Print Quality Report Prints a quality test that will help you diagnose minor print issues.
3 ENWW Connect the product ● Connect the product using a USB cable ● Connect the product to a network ● Connect the product to a wireless network (wireless models only) 29
Connect the product using a USB cable This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). CAUTION: Do not connect the USB cable until the installation software prompts you to connect it. IMPORTANT: This printer is designed to be used on a level surface. Operating the printer when not level could result in inaccurate printer messaging about the amount of ink remaining in cartridges. CD installation 1.
Connect the product to a network Supported network protocols To connect a networking-equipped product to a network, you need a network that uses one or more of the following protocols. ● TCP/IP (IPv4 or IPv6) NOTE: While this product can be used over IPv6 networks, a product software installation from the CD is not supported over IPv6 networks.
5. Find the IP address on the configuration report. Printer Status Report [ [ [ [ [ [ [ [ Install the software 1. Quit all programs on the computer. 2. Install the software from the CD. 3. Follow the onscreen instructions. 4. When prompted, select the Wired Network - Connect the printer to your network using an Ethernet cable. option, and then click the Next button. 5. From the list of available printers, select the printer that has the correct IP address. 6.
xxxx::xxxx:xxxx:xxxx:xxxx 2. To open the HP Embedded Web Server, type the IP address (IPv4) into the address line of a Web browser. For IPv6, use the protocol established by the Web browser for entering IPv6 addresses. 3. Click the Networking tab to obtain network information. You can change settings as needed.
34 3. Touch the Manual IP Address button 4. Use the numeric keypad to enter the IP address, and touch the OK button. Touch the Yes button to confirm. 5. Use the numeric keypad to enter the subnet mask, and touch the OK button. Touch the Yes button to confirm. 6. Use the numeric keypad to enter the default gateway, and touch the OK button. Touch the Yes button to confirm.
Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel.
HP ePrint is disabled as a default setting in the product. Use this procedure to enable it. 1. Type the product IP address into the address line of a Web browser to open the HP Embedded Web Server. 2. Click the HP Web Services tab. 3. Select the option to enable Web Services. Connect the product to a wireless network (wireless models only) Before installing the product software, make sure the product is not connected to the network using a ehternet cable.
3. Press the Wi-Fi Protected Setup button, and then press the Continue button. 4. Use one of these methods to complete the setup: ● Pushbutton: Select the Push Button option and follow the instructions on the control panel. Establishing the wireless connection can take a few minutes. ● PIN: Select the Generate PIN option and follow the instructions on the control panel. The product generates a unique PIN, which you must type into the wireless router's setup screen.
Manually connect the product to a wireless network During the first 120 minutes of product setup, or after resetting the product's network defaults (and without a network cable attached to the product), the product's wireless radio will broadcast a wireless setup network for the product. The name of this network is “HP-Setup-xx-[product name]”. NOTE: The “xx” in the network is name is the last two characters of the product's MAC address.
4 ENWW Use the product with Windows ● Supported operating systems and printer drivers for Windows ● Select the correct printer driver for Windows ● Change print job settings for Windows ● Remove the printer driver from Windows ● Supported utilities for Windows 39
Supported operating systems and printer drivers for Windows The product supports the following Windows operating systems: Recommended software installation Print drivers only ● Windows XP (32-bit, Service Pack 2 or higher) ● Windows 2003 Server (32-bit, Service Pack 3) ● Windows Vista (32-bit and 64-bit) ● Windows 2008 Server ● Windows 7 (32-bit and 64-bit) ● Windows 2008 Server R2 ● Windows 8 (32-bit and 64-bit) NOTE: Windows Server install support is available through the Enterprise (comma
HP UPD PS driver (This print driver is available for download from www.hp.com/go/upd) HP UPD PCL 5 (This print driver is available for download from www.hp.com/go/upd) HP UPD PCL 6 (This print driver is available for download from www.hp.com/go/upd) ENWW ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs. ● Provides support for printing from postscript emulation needs, or for postscript flash font support.
HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP Officejet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time.
Change print job settings for Windows Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. In managed environments, administrators may enforce printing policies and restrictions. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box.
Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers. Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. Windows 7: Click Start, and then click Devices and Printers.
Remove the printer driver from Windows Windows XP 1. Click Start, Control Panel, and then Add or Remove Programs. 2. Find and select the product from the list. 3. Click the Change/Remove button to remove the software. Windows Vista 1. Click Start, Control Panel, and then Programs and Features. 2. Find and select the product from the list. 3. Select the Uninstall/Change option. Windows 7 ENWW 1. Click Start, Control Panel, and then under the Programs heading, click Uninstall a program. 2.
Supported utilities for Windows 46 ● HP Web Jetadmin ● HP Embedded Web Server ● HP ePrint ● HP Wireless Direct Chapter 4 Use the product with Windows ENWW
5 ENWW Use the product with Mac ● Supported operating systems and printer drivers for Mac ● Software for Mac computers ● Priority for print settings for Mac ● Change printer-driver settings for Mac ● Remove the printer driver from Mac operating systems ● Supported utilities for Mac ● Solve problems with Mac 47
Supported operating systems and printer drivers for Mac The product supports the following Mac operating systems: ● Mac OS X 10.6 and later NOTE: See www.hp.com/support for the latest drivers for Mac. NOTE: For Mac OS X 10.6 and later, Intel Core Processor Macs are supported. The HP Officejet software installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Utility for use with Mac OS X computers.
Software for Mac computers HP Utility for Mac Use the HP Utility to set up product features that are not available in the printer driver. You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. Open the HP Utility Use any of the following methods to open the HP Utility: ● From the dock, click HP Utility. ● From Applications, open the Hewlett-Packard folder, and then click HP Utility.
Priority for print settings for Mac Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. 50 ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else.
Change printer-driver settings for Mac Change the settings for all print jobs until the software program is closed 1. On the File menu, click the Print button. 2. Change the settings that you want on the various menus. Change the default settings for all print jobs 1. On the File menu, click the Print button. 2. Change the settings that you want on the various menus. 3. On the Presets menu, click the Save As... option and type a name for the preset. These settings are saved in the Presets menu.
Remove the printer driver from Mac operating systems You must have administrator rights to remove the software. 52 1. Open System Preferences. 2. Select Print & Scan. 3. Highlight the product. 4. Click the minus (-) symbol to delete the print queue.
Supported utilities for Mac HP Embedded Web Server The product is equipped with the HP Embedded Web server, which provides access to information about product and network activities. Access the HP Embedded Web Server from the HP Utility. Open the Printer Settings menu, and then select the Additional Settings option. You can also access the HP Embedded Web Server from the Safari Web browser: 1. Select the page icon in the left side of the Safari toolbar. 2. Click the Bonjour logo. 3.
Solve problems with Mac For information about solving problems with a Mac, see Solve product software problems with Mac on page 179.
6 ENWW Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size in Windows ● Supported paper sizes ● Supported paper types and tray capacity ● Load paper trays ● Configure trays 55
Understand paper use HP Officejet inks for business are specifically developed for use with HP printheads. Unique ink formulations help extend the life of the printheads and enhance reliability. When used with ColorLok® paper, these inks provide laser-like color output that dries quickly and is ready for distribution. This product supports a variety of paper and other print media.
ENWW Media type Do Do not Letterhead or preprinted forms ● Use only letterhead or forms approved for use in inkjet printers. ● Do not use raised or metallic letterhead. Heavy paper ● Use only heavy paper that is approved for use in inkjet printers and meets the weight specifications for this product. ● Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product.
Change the printer driver to match the paper type and size in Windows 58 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. 5. Select a paper type from the Paper type drop-down list. 6. Click the OK button.
Supported paper sizes NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 6-1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 inches) Oficio 8.5 x 13 (8.5 x 13 inches) Oficio 216x340 mm 216 x 340 mm Legal 216 x 356 mm (8.5 x 14 inches) A4 210 x 297 mm (8.3 x 11.7 inches) Executive 184 x 267 mm (7.25 x 10.5 inches) Statement 140 by 216 mm (5.5 x 8.5 inches) A5 148 x 210 mm (5.8 x 8.
Table 6-2 Supported envelopes Size Dimensions Envelope #10 105 x 241 mm (4.13 x 9.49 inches) Envelope DL 110 x 220 mm (4.33 x 8.66 inches) Envelope C5 162 x 229 mm (6.4 x 9 inches) Envelope B5 176 x 250 mm (6.7 x 9.8 inches) Envelope C6 114 x 162 mm (4.5 x 6.4 inches) Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Japanese Envelope Chou #3 120 x 235 mm (4.7 x 9.3 inches) Japanese Envelope Chou #4 90 x 205 mm (3.5 x 8.
Table 6-4 Supported photo media (continued) Size Dimensions 10x15cm (100 x 150 mm) (3.9 x 5.9 inches) L (89 x 127 mm) (3.5 x 5 inches) 5x7 Photo Media (5 x 7 in no-tabs) (127 x 178 mm) (5 x 7 inches) Tray 1 Tray 2 Tray 3 Automatic duplex printing Width: (3 to 8.5 inches) Width: (4 to 8.5 inches) Width: (4 to 8.5 inches) Length: (5 to 14 inches) Length: (8.27 to 11.7 inches) Length: (8.27 to 14 inches) Tray 1 Tray 2 Tray 3 Photo Media (Letter &A4) Japanese Postcard (100 x 148 mm) (3.
Supported paper types and tray capacity Table 6-6 Tray 1 (multi-purpose) on left side of the product Paper type Weight Capacity1 Paper orientation Every day: 60 to 175 g/m2 (16 to 47 lb) Up to 50 sheets Side to be printed on face-down, with the top edge at the front of the tray. Up to 220 g/m2 (58 lb) Up to 25 sheets Side to be printed on face-up, with the top edge at the back of the tray. Up to 7 envelopes or labels Side to be printed on face-up, with the top edge toward the product.
Table 6-7 Tray 2 (main tray) and Tray 3 (accessory tray) Paper type Weight Capacity1 Paper orientation 60 to 175 g/m2 (16 to 47 lb) Up to 500 sheets Side to be printed on face-up, with the top edge at the front of the tray. Up to 220 g/m2 (58 lb)1 Up to 100 sheets Side to be printed on face-up, with the top edge at the back of the tray. Side to be printed on face-up, with the top edge toward the product.
Load paper trays Load Tray 1 (multi-purpose tray on left side of the product) 1. Open Tray 1. 2. Pull out the extension tray. 3. Extend the paper guides fullyand then load the paper stack into Tray 1. Adjust the paper guides to the size of the paper. NOTE: Place the paper into Tray 1 with the side to be printed on face-down and top of page toward the front of the tray.
Load Tray 2 or optional Tray 3 1. Pull the tray out of the product. 2. Slide open the paper length and width guides. 3. Place the paper in the tray and make sure that it is flat at all four corners. Slide the side paper width guides so that they align with the papersize marking in the bottom of the tray. Slide the front paper length guide so that it pushes the stack of paper against the back of the tray. NOTE: Place the paper into the tray with the side to be printed on face-up.
66 4. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray. 5. Slide the tray into the product.
Configure trays By default, the product pulls paper from Tray 2. If Tray 2 is empty, the product pulls paper from Tray 1, or Tray 3 if it is installed. Configuring a tray on this product changes the speed settings to obtain the best print quality for the type of paper that you are using. If you are using special paper for all or most print jobs on the product, change this default tray setting on the product. The following table lists possible ways you can use the tray settings to meet your printing needs.
68 Chapter 6 Paper and print media ENWW
7 Ink cartridges The information contained herein is subject to change without notice. For the latest User Guide information go to www.hp.com/support/ojpx451 or www.hp.com/support/ojpx551.
Environmental features: Recycle ink cartridges by using the HP Planet Partners return and recycling program. For more information about supplies, go to www.hp.com/go/learnaboutsupplies.
Supplies views Ink cartridge view 1 1 ENWW Metal connector and ink nozzle. Do not touch. Fingerprints may cause supply error messages. Dust may also cause supply error messages; do not leave ink cartridges outside the product for prolonged periods of time.
Manage ink cartridges Correctly using, storing, and monitoring the ink cartridge can help ensure high-quality print output. Change settings for ink cartridges Print when an ink cartridge is at estimated end of life Supply-related notifications are communicated on the product control panel. ● A Low message—where is the cartridge—appears when an ink cartridge is nearing the estimated end of its useful life and a replacement cartridge should be obtained for use when needed.
Store and recycle supplies Recycle supplies Go to hp.com/recycle for full information on recycling, and to order postage-paid labels, envelopes, and boxes for recycling. Ink cartridge storage Do not remove the ink cartridge from its package until you are ready to use it. HP policy on non-HP ink cartridges Hewlett-Packard Company cannot recommend the use of non-HP ink cartridges, either new or remanufactured.
Replacement instructions Replace the ink cartridges The product uses four colors and has a different ink cartridge for each color: yellow (Y), cyan (C), magenta (M), and black (K). 74 1. Open the ink cartridge door. 2. Push the old ink cartridge inward to unlock it.
3. Grasp the edge of the old ink cartridge and then pull the cartridge straight out to remove it. 4. Remove the new ink cartridge from the packaging. 5. Do not touch the metal connector of the ink cartridge. Fingerprints on the connector can cause print-quality problems.
76 6. Insert the new ink cartridge into the product. 7. Close the ink cartridge door. 8. Place the old ink cartridge in the box and refer to HP's recycling instructions at http://wwww.hp.com/recycle.
Solve issues with supplies Check the ink cartridges If you are experiencing print quality problems, see Improve print quality on page 157. NOTE: If you are using a General Office print setting, the printing might appear light. If you determine that you need to replace an ink cartridge, look on the cartridge or print the Supplies Status Page to find the part number for the correct genuine HP ink cartridge.
1 2 3 4 78 Section Ink cartridge 1 Black 2 Cyan 3 Magenta 4 Yellow ● If dots or streaks appear in one or more groups, clean the printhead. If this does not solve the problem, contact HP. ● If streaks appear in multiple color bands, see if the problem still persists by performing an additional print head cleaning, and then contact HP. A component other than the ink cartridge is probably causing the problem.
Interpret control panel messages for supplies Non-HP ink cartridges installed Description No action necessary, this is a notification only. Recommended action Use SETUP Cartridges Description The SETUP cartridges have been removed before the product has completed initialization. Recommended action Use the SETUP cartridges that came with your product for product initialization. Do not use SETUP cartridges Description SETUP cartridges cannot be used after the device has been initialized.
Counterfeit or used cartridge installed Description The original HP ink in this cartridge has been depleted. Recommended action Click OK to continue printing or replace with genuine HP cartridge. Genuine HP supply installed Description A genuine HP supply was installed. Recommended action No action necessary. Incompatible Description You have installed an ink cartridge that is intended for use in a different HP product model.
Recommended action Replace the ink cartridge. Used [color] installed, to accept press OK Description A used, but still genuine, HP color ink cartridge has been installed or moved. Recommended action You have a used, but still genuine, HP cartridge installed. No action required.
82 Chapter 7 Ink cartridges ENWW
8 ENWW Print ● Print tasks (Windows) ● Print tasks (Mac) ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Use HP ePrint ● Use the HP ePrint Mobile Driver ● AirPrint ● Connect the printer with HP Wireless Direct ● Plug and Print USB Drive printing 83
Print tasks (Windows) The methods to open the print dialog from software programs can vary. The procedures that follow include a typical method. Some software programs do not have a File menu. See the documentation for your software program to learn how to open the print dialog. Open the printer driver with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. Get help for any printing option with Windows 1.
Change the number of print copies with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then select the number of copies. Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create printing shortcuts 1. 86 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost.
5. Select the print options for the new shortcut. 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. Improve print quality with Windows Select the page size with Windows 88 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. Select a custom page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Custom button. 5. Type a name for the custom size and specify the dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper.
Print on both sides (duplex) with Windows Automatically print on both sides with Windows 90 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. Print multiple pages per sheet with Windows 1. On the File menu in the software program, click Print.
92 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Select page orientation with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option. Set Advanced color options with Windows 94 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Click the HP EasyColor check box to clear it. 5. In the Color Options area, click the Ink Settings button. 6.
Print tasks (Mac) Create and use printing presets with Mac Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click the Print option. 2. Select the product from the printer list. 3. Select the print settings that you want to save for reuse. 4. In the Presets menu, click the Save As... option, and type a name for the preset. 5. Click the OK button. Use printing presets 1. On the File menu, click the Print option. 2.
Print multiple pages on one sheet of paper with Mac 1. On the File menu, click the Print option. 2. Select the product from the Printer list. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet.
The HP EasyColor option is enabled by default in the HP Mac Postscript printer driver, so you do not need to make manual color adjustments. To disable the option so you can manually adjust the color settings, use the following procedure. ENWW 1. On the File menu, click the Print option. 2. Select the product from the Printers list. 3. Open the Color Options menu, and then click the HP EasyColor check box to clear it. 4.
Additional print tasks (Windows) Cancel a print job Cancel a print job with Windows 1. If the print job is currently printing, cancel it by pressing the Cancel control panel. button on the product NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running, pressing the Cancel button clears the process that currently appears on the product control panel.
Print on special paper or labels with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. NOTE: Labels are in the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print the first or last page on different paper with Windows 1. 100 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button.
5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button.
7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to fit page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. Add a watermark to a document with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select a watermark from the Watermarks drop-down list. Or, to add a new watermark to the list, click the Edit button.
Create a booklet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the Print on both sides check box. 5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet.
Additional print tasks (Mac OS X) Cancel a print job with Mac 1. If the print job is currently printing, cancel it by touching the Printing display near the that becomes available on the bottom of the product control panel, and then touch the Cancel right-side of the control panel. NOTE: Cancelling a job clears the job that the product is currently processing. If more than one process is running, repeat step one to cancel the other jobs. 2.
108 4. From the Watermarks menu, select whether to print the watermark on all pages or on the first page only. 5. From the Text menu, select one of the standard messages, or select the Custom option and type a new message in the box. 6. Select options for the remaining settings.
Use HP ePrint Use HP ePrint to print documents by sending them as an e-mail attachment to the product's e-mail address from any e-mail enabled device. NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen on the product control panel, press (X451 Series) or touch (X551 Series) the Web Services button. b. Press or touch the Enable Web Services button. 2.
Use the HP ePrint Mobile Driver The HP ePrint Mobile Driver makes it easy to print from a desktop or laptop computer to any HP ePrintcapable product. After installing the driver, open the Print option from within your application, and then select HP ePrint Mobile from the installed printers list. This single driver makes it easy to find HP ePrint-enabled products that are registered to your ePrintCenter account.
AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications: ● Mail ● Photos ● Safari ● Select third-party applications To use AirPrint, the product must be connected to a wireless network.
Connect the printer with HP Wireless Direct Connect a computer, smart phone, tablet, or other Wi-Fi capable device directly to your HP printer with HP Wireless Direct. With an HP Wireless Direct connection you can print wirelessly, without a router, from your Wi-Fi capable devices. ● HP printing software is required for printing over Wireless Direct from a computer. A compatible printing application is required for printing over Wireless Direct from a smart phone or tablet.
4. From your mobile device, search for and connect to the Wireless Direct name for your printer, such as HP-Setup-xx-Officejet Pro X551. 5. From your mobile device’s print application, confirm your HP printer is the default printer, select print, and then print your document. Connect and print from a WiFi capable computer over a wireless router and Wireless Direct 1. Setup and install your printer over a wireless router. Make sure you can successfully print over your wireless router before proceeding.
4. From your computer, search for and connect to the Wireless Direct name for your printer, such as HP-Setup-xx-Officejet Pro X551. 5. Install the HP printer software. ● When the Connection Options software screen is shown, select Wireless. ● When the list of detected printers is shown, select your HP printer, and then finish installing. Change from printing over USB to a Wireless Direct connection Follow these steps after setting up your printer with a USB connection. 1.
Plug and Print USB Drive printing For Officejet Pro X551 Series printers This product features printing from a USB flash drive so you can quickly print files without sending them from a computer. The product accepts standard USB storage accessories in the USB ports on the front and back of the product. You can print the following types of files: ● .PDF ● .JPEG ● .JPG ● .PNG ● .TIFF 1. Insert the USB drive into the USB port on the front or back of the product. The Plug and Print menu opens. 2.
116 Chapter 8 Print ENWW
9 ENWW Color ● Adjust color ● Use the HP EasyColor option ● Match colors to your computer screen ● Print fade- and water-resistant prints 117
Adjust color Manage color by changing the settings on the Color (Windows) and Color Options tab (Mac) in the printer driver. Change the color theme for a print job 118 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows) or Color Options tab (Mac) and uncheck HP EasyColor. 4. Select a color theme from the Color Themes (Windows) or RGB Color (Mac) drop-down list.
Change the color options Change the color options settings for the current print job from the color tab of the printer driver. 1. On the File menu in the software program, click the Print item. 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows) or Color Options tab (Mac). 4. Clear the HP EasyColor check box. 5.
NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 120 6. Click OK so save your adjustments and close the window, or click Reset to return the settings to the factory defaults (Windows). 7. Click the Print in Grayscale option (Windows) or Print Color as Gray (Mac) to print a color document in black and shades of gray. Use this option to print color documents for photocopying or faxing.
Use the HP EasyColor option If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts photographic images in .JPEG or .PNG format. HP EasyColor technology enhances the entire image at one time, rather than dividing it into several pieces, which results in improved color consistency, sharper details, and faster printing.
Match colors to your computer screen For most users, the best method for matching colors is to print sRGB colors. The process of matching printer output color to your computer screen is complex, because printers and computer monitors use different methods of producing color. Monitors display colors by using light pixels that use an RGB (red, green, blue) color process, but printers print colors by using a CMYK (cyan, magenta, yellow, and black) process.
Print fade- and water-resistant prints HP Officejet pigment inks designed for business use are like liquid laser toner—providing professional, durable color documents that stand up to handling and dry quickly. Print professional, water-resistant documents on plain paper. Not only do HP Officejet pigment inks offer vivid colors and bold blacks, they provide benefits over traditional dye-based inks, including superior water and fade resistance and better durability.
124 Chapter 9 Color ENWW
10 Manage and maintain ENWW ● Print information pages ● Use the HP Embedded Web Server ● Use HP Web Jetadmin software ● Product security features ● Economy settings ● Clean the product ● Product updates 125
Print information pages Information pages reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the Device Setup menu on the control panel or the HP Embedded Web Server. 1. From the Home screen, press the Setup 2. Press the Print Reports button. 3.
Use the HP Embedded Web Server This product is equipped with an embedded Web server (EWS), which provides access to information about product and network activities. A Web server provides an environment in which Web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on a computer. The output from these programs can then be displayed by a Web browser.
Open the HP Embedded Web Server To open the HP Embedded Web Server (HP EWS), type the IP address or host name of the product in the address field of a supported Web browser. To find the IP address, print a Printer Status Report or Network Configuration Page, or get the IP address from the product control panel. You can also open the HP EWS from the Windows printer driver. Open the Services tab and then click the Device and Supplies Status icon.
● Setup: Displays setup options. ● Custom Shortcut: Customize quick links to be added as shortcut. ● Support: Links to Hewlett-Packard's support Web site. NOTE: Settings for this page are automatically saved in the Web browser's cookies. If the Web browser's cookies are deleted, these settings are lost. Web Services tab Use the HP Web Services tab to configure and enable HP Web Services for this product. You must enable HP Web Services to use the HP ePrint feature.
Printer Restart ● Power Cycle: Allows you to turn off and restart the printer. Settings Tab Set and maintain various options on your product including power management, date and time, security, printing, and paper settings, email alerts, default copy settings, restore factory defaults and firewall settings.
secured. This is accomplished by setting the HP Embedded Web Server administrator password. Once the HP Embedded Web Server administrator password is set, the admin password must be entered when accessing the control panel lock enable/disable setting. Disable unused protocols and services The HP Embedded Web Server allows the ability to disable unused protocols and services. These protocol and services settings can also be protected from being changed by setting the EWS admin password.
Devices (WSD) Print services supported on the product. These web services can be enabled or disabled together or WS Discovery can be enabled separately. ● Internet Printing Protocol (IPP) disable/enable: Internet Printing Protocol (IPP) is an Internet-standard protocol that allows you to print documents and manage jobs over the internet. IPP can be disabled or enabled. Administrator Settings The HP Embedded Web Server allows the ability to enable and disable certain product capabilities.
Certificates The HP Embedded Web Server provides the ability to install and manage certificates for the authentication of product, server and network. This includes the ability to create a certificate, install a certificate, and import and export certificates. Signed Firmware Support of digitally-signed firmware updates eliminates exposure to malicious software by preventing the installation of non-approved firmware on the product.
Economy settings Print with General Office mode General Office print mode uses less ink, which might extend the life of the cartridge. 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select General Office from the Print Quality drop-down box.
Set Sleep After Standby 1. From the Home screen, press (X451 Series) or touch (X551 Series) the Setup 2. Open the following menus: 3. ● Device Setup ● Power Handling ● Sleep After Standby button. Select the time for the sleep after standby delay. NOTE: The default is 2 hours after standby. Schedule On/Off 1. From the Home screen, press (X451 Series) or touch (X551 Series) the Setup 2. Open the following menus: 3. ENWW ● Device Setup ● Power Handling ● Schedule On/Off button.
Clean the product Clean the control panel Clean the touch screen whenever it is necessary to remove fingerprints or dust. Wipe the control panel gently with a clean, water-dampened, lint-free cloth. CAUTION: Use water only. Solvents or cleaners can damage the control panel. Do not pour or spray water directly onto the touch screen.
Product updates Software and firmware updates and installation instructions for this product are available at http://www.hp.com/go/support. Click Support & Drivers, click the operating system, and then select the download for the product.
138 Chapter 10 Manage and maintain ENWW
11 Solve problems ENWW ● Customer support ● Problem-solving checklist ● Restore the factory-set defaults ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● The product does not print or it prints slowly ● Solve Plug and Print USB Drive printing problems (X551 Series) ● Solve product connectivity problems ● Solve wireless network problems ● Solve product software problems with Windows ● Solve product software problems with Mac 139
Customer support Get telephone support, free during your warranty period, for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. 140 Get 24-hour Internet product support and troubleshooting and download drivers and software, and electronic information http://www.hp.
Problem-solving checklist Follow these steps when trying to solve a problem with the product. ● Step 1: Check that the product power is on ● Step 2: Check the control panel for error messages ● Step 3: Test print functionality ● Step 4: Try sending a print job from a computer ● Step 5: Test the Plug and Print USB Drive printing functionality (X551 Series) ● Factors that affect product performance Step 1: Check that the product power is on 1. Make sure the product is plugged in and turned on.
Step 5: Test the Plug and Print USB Drive printing functionality (X551 Series) 1. Load a .PDF document or .JPEG photo onto a USB flash drive, and insert it in the slot on the front or the back of the product. 2. The USB Print menu opens. Try printing the document or photo. 3. If no documents are listed, try a different type of USB flash drive.
Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● Prevent paper jams The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray are adjusted correctly for the size of paper.
144 3. Use paper that has not previously been printed or copied on. 4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. 5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7.
Clear jams Jam locations Jams can occur in these locations: 1 4 5 2 3 1 Output bin 2 Left door 3 Optional Tray 3 and left jam-access door 4 Tray 1 5 Tray 2 Traces of ink might remain in the product after a jam and leave marks on the printed pages. This problem typically resolves itself after a few sheets have been printed. Clear jams in Tray 1(Multi-purpose tray) 1. If the jammed sheet is visible and easily accessible in Tray 1, pull it from Tray 1.
2. The jammed sheet may also be accessible by removing Tray 2 and removing the jammed sheet by pulling it to the right and then out of the product. 3. If the jammed sheet is not visible or easily accessible in Tray 1, open the left door to access the jammed sheet. 4. If the paper is still not visible or accessible, remove the duplexer by pulling it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent ink spills.
5. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You may need to gently pull on the sheet if it does not feed. Remove the sheet. 6. Lift the green tab to place the platen back into its operating position.
7. Reinstall the duplexer. 8. Close the left door.
Clear jams in Tray 2 1. Open Tray 2 by pulling it out and releasing the latch at the rear left of the tray. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only.
Clear jams in optional Tray 3 1. Open Tray 3. 2. Remove the jammed sheet by pulling it to the right and then out of the product.
3. If the jam cannot be cleared at the tray, try clearing the jam from the Tray 3 left door. 4. Close Tray 3. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in the left door 1. Open the left door.
2. Gently remove any visible paper from the rollers and delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments. 3. 152 Close the left door.
Clear jams in the output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 3. Open and then close the left door to clear the message.
Clear jams in the duplexer 1. Open the left door. 2. If you can see the trailing edge of the sheet, remove the sheet from the product. 3. If the paper is not visible or accessible, remove the duplexer by pulling it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent ink spills. CAUTION: When pulling out the duplexer, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes.
4. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You may need to gently pull on the sheet if it does not feed. Remove the sheet. 5. Lift the green tab to place the platen back into its operating position.
6. Reinstall the duplexer. 7. Close the left door.
Improve print quality You can prevent most print-quality problems by following these guidelines.
4. Select a type from the Media Type drop-down list. 5. Click the Print button. Adjust color Manage color by changing the settings on the Color (Windows) and Color Options tab (Mac) in the printer driver. Change the color theme for a print job 158 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows) or Color Options tab (Mac) and uncheck HP EasyColor. 4.
Change the color options Change the color options settings for the current print job from the color tab of the printer driver. 1. On the File menu in the software program, click the Print item. 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows) or Color Options tab (Mac). 4. Clear the HP EasyColor check box. 5.
NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 160 6. Click OK so save your adjustments and close the window, or click Reset to return the settings to the factory defaults (Windows). 7. Click the Print in Grayscale option (Windows) or Print Color as Gray (Mac) to print a color document in black and shades of gray. Use this option to print color documents for photocopying or faxing.
Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of ink are on the printed pages. ● Ink is smearing on the printed pages. ● Printed characters seem misformed. ● Printed pages are curled. Always use a paper type and weight that this product supports.
Refilled or remanufactured ink cartridges Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. If you are using a refilled or remanufactured ink cartridge and are not satisfied with the print quality, replace the cartridge with a genuine HP cartridge.
Section Ink cartridge 3 Magenta 4 Yellow ● If dots or streaks appear in one or more groups, clean the printhead. If this does not solve the problem, contact HP. ● If streaks appear in multiple color bands, see if the problem still persists by performing an additional print head cleaning, and then contact HP. A component other than the ink cartridge is probably causing the problem. Inspect the ink cartridge for damage 1.
Clean ink smears Print a cleaning page to remove dust and excess ink from the printhead and paper path if you are having any of the following problems: ● Specks of ink are on the printed pages. ● Ink is smearing on the printed pages. ● Repeated marks occur on the printed pages. Use the following procedure to clean ink smears. 1. Load plain letter or A4 paper when you are prompted. 2. From the control panel, press (X451 Series) or touch (X551 Series) the Setup 3.
HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ● Provided as the default driver. This driver is automatically installed when using the CD. ● Recommended for all Windows environments. ● Provides the overall best speed, print quality, and product-feature support for most users. ● Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environments.
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. 166 Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the product off and then on again. ◦ If the control panel indicates the product is ready, try sending the job again. 2.
The product prints slowly If the product prints, but it seems slow, try the following solutions. ENWW 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: http://www.hp.com/go/support. 2. If the paper type setting is not correct for the type of paper you are using, change the setting to the correct paper type. 3.
Solve Plug and Print USB Drive printing problems (X551 Series) ● The USB Print menu does not open when you insert the USB accessory ● The file does not print from the USB storage device ● The file that you want to print is not listed in the USB Print menu The USB Print menu does not open when you insert the USB accessory 1. You might be using a USB storage device or a file system that this product does not support.
The file that you want to print is not listed in the USB Print menu 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF, PNG, .and JPEG file types. 2. You might have too many files in a single folder on the USB storage accessory. Reduce the number of files in the folder by moving them to subfolders. 3. You might be using a character set for the file name that the product does not support.
3. Look at the ethernet port on the back of the product, and verify that the amber activity light and the green link-status light are active. 4. If the problem continues, try a different cable or port on the network router, switch, or hub. The computer is using the incorrect IP address for the product 1. On the computer, open the printer properties and click the Ports tab. Verify that the current IP address for the product is selected.
The product is disabled, or other network settings are incorrect ENWW 1. Review the configuration page to check the status of the network protocol. Enable it if necessary. 2. Reconfigure the network settings if necessary.
Solve wireless network problems ● Wireless connectivity checklist ● The control panel displays the message: The wireless feature on this product has been turned off ● The product does not print after the wireless configuration completes ● The product does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or product ● Cannot connect more computers to the wireless product ● The wireless product loses communica
The control panel displays the message: The wireless feature on this product has been turned off 1. Touch the Setup 2. Touch the Turn Wireless On/Off button, and then touch the On button. button, and then touch the Wireless Setup menu. The product does not print after the wireless configuration completes 1. Make sure the product is turned on and in the ready state. 2. Make sure you are connecting to the correct wireless network. 3. Make sure that the wireless network is working correctly. 4. a.
The product does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you install the product or try to print, make sure you allow the programs to run. 3. Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the firewall when you have completed the wireless installation.
5. Make sure that the correct port or product is selected. a. b. For printers installed without the fully-featured installer: 1. From the list of printers on your computer, right-click the name of this product, click Properties, and then open the Ports tab. 2. Make sure the box is checked next to Virtual printer port for USB.
The wireless network is not functioning 1. To verify if the network has lost communication, try connecting other devices to the network. 2. Test network communication by pinging the network. 3. 176 a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the service set identifier (SSID) for your network. c. If the window displays round-trip times, the network is working.
Solve product software problems with Windows Problem Solution A printer driver for the product is not visible in the Printer folder Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. Try plugging the USB cable into a different USB port on the computer. An error message was displayed during the software installation Reinstall the product software.
Problem Solution Windows 7 Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista, Windows 7, installed using the fullyfeatured installer 178 Chapter 11 Solve problems 1. Click Start. 2. Click Devices and Printers. 3. Right-click the product driver icon, and then select Printer properties. 4. Click the Ports tab, and then click Configure Port. 5. Verify the IP address, and then click OK or Cancel. 6.
Solve product software problems with Mac ● The printer driver is not listed in the Print & Fax list ● The product name does not appear in the product list in the Print & Fax list ● The printer driver does not automatically set up the selected product in the Print & Fax list ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.
A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax list. When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.
A ENWW Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers 181
Order parts, accessories, and supplies Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider.
B ENWW Service and support ● Hewlett-Packard limited warranty statement ● End User License Agreement ● OpenSSL ● Customer support 183
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Officejet Pro X451dn, X451dw, X551dw 1 year HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
4. TRANSFER. a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the HP Software to another end user. Any transfer will include all component parts, media, User Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred Software will agree to this EULA.
© 2009 Hewlett-Packard Development Company, L.P. Rev.
OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Customer support Get telephone support, free during your warranty period, for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. 190 Get 24-hour Internet product support and troubleshooting and download drivers and software, and electronic information http://www.hp.
C ENWW Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Acoustic emissions ● Environmental specifications 191
Physical specifications Table C-1 Physical specifications Product Height Depth Width Weight HP Officejet Pro X451 Series 380 mm (15.0 inches) 399 mm (15.7 inches) 513 mm (20.2 inches) With supplies: 23.7 kg (50.0 lb) Without supplies: 16.7 kg (16.8 lb) HP Officejet Pro X551 Series 414 mm (16.3 inches) 399 mm (15.7 inches) 513 mm (20.2 inches) With supplies: 23.7 kg (50.0 lb) Without supplies: 16.7 kg (16.
Environmental specifications Table C-3 Environmental specifications1 Operating Transporting 15° to 30° C –40° to 60° C (59° to 86° F) (–40° to 140° F) Relative humidity 20 to 80% 90% or less (non-condensing) Altitude 0 to 3048 m (0 to 10,000 ft) Tilt IMPORTANT: This printer is designed to be used on a level surface. Operating the printer when not level could result in inaccurate printer messaging about the amount of ink remaining in cartridges.
194 Appendix C Product specifications ENWW
D ENWW Environmental product stewardship program ● Protecting the environment ● Ozone production ● Power consumption ● Paper use ● Plastics ● HP Officejet print supplies ● Return and recycling instructions ● Paper ● Material restrictions ● Disposal of waste equipment by users ● Electronic Hardware Recycling ● Chemical substances ● Material Safety Data Sheet (MSDS) ● For more information ● Substances Table (China) ● Restriction on Hazardous Substances statement (Turkey) ●
Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.
Ozone production This product generates no appreciable ozone gas (O3).
Power consumption Power usage drops significantly while in Ready or Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency's ENERGY STAR specifications for imaging equipment.
Paper use This product’s optional automatic duplex feature (two-sided printing) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources. NOTE: Recycled paper and A4 sized paper can be used for duplexing.
Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life.
HP Officejet print supplies HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling. When you participate in the HP Planet Partners program, we ensure your HP Officejet ink cartridges are recycled properly, processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills.
Return and recycling instructions United States and Puerto Rico Go to www.hp.com/recycle for complete recycling information and to order post-paid labels and envelopes or boxes. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP Officejet ink cartridge in its original box and bag. 2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg (70 lb). 3. Use a single pre-paid shipping label. OR 1.
Non-U.S. returns To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/recycle. Select your country/region for information on how to return your HP Officejet printing supplies. Battery disposal For battery disposal information, see http://www8.hp.com/us/en/hp-information/environment/ product-recycling.
Paper This product is capable of using recycled papers when the paper meets HP guidelines. This product is suitable for the use of recycled paper according to EN12281:2002.
Material restrictions This HP product does not contain intentionally added mercury. This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following: HP Officejet Pro X451 and X551 Series Type Lithium Manganese Dioxide Weight 3.0 g Location On main board User-removable No For recycling information, you can go to www.hp.
Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, go to http://www.hp.
Electronic Hardware Recycling HP encourages customers to recycle used electronic hardware. For more information about recycling programs go to: http://www.hp.com/recycle.
Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach.
Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, ink) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety.
For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
Substances Table (China) ENWW Substances Table (China) 211
Restriction on Hazardous Substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur 212 Appendix D Environmental product stewardship program ENWW
Restriction on Hazardous Substances statement (Ukraine) Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою Кабінету Міністрів України від 3 грудня 2008 № 1057 ENWW Restriction on Hazardous Substances statement (Ukraine) 213
Restriction on Hazardous Substances statement (Vietnam) “Các sản phẩm của công ty Hewlett-Packard tuân thủ Thông tư 30/2011/TT-BCT quy định tạm thời về giới hạn hàm lượng cho phép của một số hóa chất độc hại trong sản phẩm điện, điện từ” 214 Appendix D Environmental product stewardship program ENWW
E ENWW Regulatory information ● Regulatory Notices ● VCCI statement (Japan) ● Power cord instructions ● Power cord statement (Japan) ● EMC statement (Korea) ● GS statement (Germany) ● European Union Regulatory Notice ● Additional statements for wireless products ● Anonymous usage information storage 215
Regulatory Notices Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is VCVRA-1212. This regulatory number should not be confused with the marketing name (HP Officejet Pro X451 Series, HP Officejet Pro X551 Series, etc.) or product numbers (CN459A, CN463A, CN596A, CV037A etc.).
VCCI statement (Japan) ENWW VCCI statement (Japan) 217
Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz. Connect the power cord between the product and a grounded AC outlet. CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.
Power cord statement (Japan) ENWW Power cord statement (Japan) 219
EMC statement (Korea) 220 Appendix E Regulatory information ENWW
GS statement (Germany) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert warden.
European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: ● Low Voltage Directive 2006/95/EC ● EMC Directive 2004/108/EC ● Ecodesign Directive 2009/125/EC, where applicable CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
For 2.4-GHz Wireless LAN operation of this product, certain restrictions apply: This product may be used indoors for the entire 2400-MHz to 2483.5-MHz frequency band (channels 1 to 13). For outdoor use, only the 2400-MHz to 2454-MHz frequency band (channels 1 to 7) may be used. For the latest requirements, see www.arcep.fr. The point of contact for regulatory matters is: Hewlett-Packard GmbH, Dept.
Additional statements for wireless products FCC compliance statement—United States Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized.
WARNING! Exposure to Radio Frequency Radiation The radiated output power of this device is below the Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact is minimized during normal operation. To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity to the antennas should not be less than 20 cm (8 inches).
Anonymous usage information storage The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer.
F ENWW How do I? ● Connect the product on page 29 ● Use the product with Windows on page 39 ● Use the product with Mac on page 47 ● Paper and print media on page 55 ● Ink cartridges on page 69 ● Print on page 83 ● Color on page 117 ● Manage and maintain on page 125 ● Solve problems on page 139 227
228 Appendix F How do I? ENWW
Index A accessories ordering 181, 182 acoustic specifications 192 AirPrint 111 anticounterfeit supplies 73 B batteries included 205 bin, output jams, clearing 153 locating 5, 6 booklets creating (Windows) 105 C canceling print job 98, 107 cartridges non-HP 73 recycling 73, 201 replacing 74 storage 73 cautions iii change ink cartridge 74 clean control panel 136 cleaning paper path 164 color adjusting 118, 158 Colorlok technology 123 manage 117 matching 122 printed vs.
F factory-set defaults, restoring 142 fade- and water-resistant prints 123 features 2 firewall 36 first page printing on different paper (Windows) 100 use different paper 95 fonts lists, printing 28 fraud Web site 73 G gateway, setting default 33 General Office setting 72, 134 grayscale printing (Windows) 98 H help printing options (Windows) 84 help, control panel 12, 16 Home screen, control panel 11, 14 HP Customer Care 140, 190 HP Easy Color disabling 121 using 121 HP Embedded Web Server 46 HP ePrint desc
IPv4 address 33 subnet mask 33 networks, wired installing product 31 non-HP supplies 73 notes iii O obtaining IP address 31 online help, control panel 12, 16 online support 140, 190 opening printer drivers (Windows) 84 operating environment, specifications 193 operating systems supported 40, 48 ordering supplies and accessories 182 ordering supplies Web sites 181 orientation selecting, Windows 93 output bin jams, clearing 153 locating 5, 6 P page sizes scaling documents to fit (Windows) 103 pages per sheet
serial number, locating 9 Service menu 27 settings driver presets (Mac) 95 drivers 43 drivers (Mac) 51 factory-set defaults, restoring 142 priority 43, 50 shortcuts (Windows) creating 86 using 85 size 192 software embedded Web server 46 HP Utility 49 installing, USB connections 30 installing, wired networks 32 problems 177 settings 43, 50 software license agreement 186 supported operating systems 40, 48 uninstalling for Windows 45 uninstalling Mac 52 Windows components 39 solving network problems 169 Plug a
Wireless Setup Wizard configuring wireless network 36 WPS configuring wireless network 36 ENWW Index 233
234 Index ENWW
© 2013 Hewlett-Packard Development Company, L.P. www.hp.