HP OneView 1.0 User Guide

27.13.3 User public key is not accepted
Possible cause and recommendationSymptom
Hidden characters introduced during a copy/paste operation change the key
code
• Enter the key again, taking care to prevent special characters from being injected into the
key when pasting it into the public key field
User public key does
not work or is not
accepted
27.13.4 Directory service not available
Possible cause and recommendationSymptom
Directory service server is down
1. Locally run the ping command on the directory server’s IP address or host name to determine
if it is on-line.
2. Verify that the appliance network is operating correctly.
3. Contact the directory service administrator to determine if the server is down.
No connectivity
27.13.5 Cannot add directory service
Possible cause and recommendationSymptom
Lost connection with directory service host
1. Verify that the settings for the directory service host are accurate.
2. Locally run the ping command on the directory server’s IP address or host name to determine
if it is on-line.
3. Verify that the port for LDAP communication with the directory service is correct.
4. Verify that the port you are using for communication is not blocked by any firewalls.
5. Verify that the appliance network is operating correctly.
6. Determine that the appliance virtual machine is functioning properly and that there are
enough resources.
Connectivity
Inaccurate credentials
1. Verify the login name and password are accurate.
2. Verify the search context information is accurate; you might be trying to access a different
account or group.
3. Re-acquire and install the directory service host certificate.
4. Contact the directory service provider to ensure that the credentials are accurate.
Cannot log in
27.13 Troubleshooting user accounts 219