HP OneView 1.0 User Guide
27.13.6 Cannot add server for a directory service
Possible cause and recommendationSymptom
Lost connection with directory service host
1. Verify that the settings for the directory service host are accurate.
2. Verify that the correct port is used for the directory service.
3. Verify that the port you are using for communication is not blocked by any firewalls.
4. Locally run the ping command on the directory service host’s IP address or host name to
determine if it is on-line.
5. Verify that the appliance network is operating correctly.
6. If the appliance is hosted on a virtual machine, determine that it is functioning properly and
there are enough resources.
Connectivity
Inaccurate credentials
1. Verify that the login name and password are accurate.
2. Reacquire and install the directory service host certificate.
3. Contact the directory service provider to ensure that the credentials are accurate.
Cannot log in
27.13.7 Cannot add directory user or group
Possible cause and recommendationSymptom
Lost connection with directory service host
1. Verify that the settings for the directory service host are accurate.
2. Verify that the correct port is used for the directory service.
3. Verify that the port you are using for communication is not blocked by any firewalls.
4. Locally run the ping command on the directory service host’s IP address or host name to
determine if it is on-line.
5. Verify that the network the appliance is on and is operating correctly.
6. If the appliance is hosted on a virtual machine, determine that it is functioning properly and
there are enough resources.
Inaccurate credentials
1. Verify that the login name and password are accurate.
2. Reacquire and install the directory service host certificate.
3. Contact the directory service provider to ensure that the credentials are accurate.
Cannot log in
User or group not configured in the directory service
1. Verify the name of the user or group.
2. Contact the directory service administrator to verify that the user or group account is
configured in the directory service.
3. Verify that the user or group is within four hierarchical levels from the group specified by
the DN.
Cannot find user or
group
220 Troubleshooting