- Hewlett-Packard Printer User Guide

Using the Integration Capabilities of the VPO Motif-based GUI
External Notification and Trouble-ticket Service
Chapter 3 143
Defining Trouble Ticket Services
To define trouble ticket services, select Actions: Utilities->Trouble
Ticket... from the Node Bank menu. This opens the Trouble Ticket
window shown in Figure 3-25.
Figure 3-25 Trouble Ticket Window
You can use this window both to enable the use of a trouble ticket
system, and to specify which program forwards the message to the
trouble ticket system.
Manually Forwarding to Trouble Ticket or
Notification Services
In some situations, VPO operators may need to forward messages to a
trouble ticket or notification service manually, if these features are not
enabled for these messages. To do this, you can configure an application
in the operator’s Application Desktop that determines which messages
are currently selected in the active Browser, and forwards these
messages to the trouble ticket system. In this case, the predefined VPO
interface to the trouble ticket systems is not used, instead, this
mechanism exploits the capability of VPO to pass the IDs of currently
selected messages to an application in the Application Desktop as
parameters.
VPO operators can select the relevant messages in the Message Browser,
double-click on the appropriate application icon in their desktop, and
forward messages to an application.