- Hewlett-Packard Printer User Guide

An Introduction to Integrating Partner Applications with VPO
Integration Facilities Provided by VPO
Chapter 1 61
❏ Operator-initiated Actions
VPO provides a mechanism to offer predefined actions that must be
started by an operator.
This is useful if an action requires human interaction, or if an action
must be tailored to the detected event, or if human judgement is
required. As with automatic actions, on the successful completion of
an action, the related message can be acknowledged automatically.
While you can define instruction text at a template and message
condition level, annotations and actions are always associated with
message conditions. At this level, you can also define two other functions
that are closely related to actions. You can decide:
❏ Whether a message matching a condition should be forwarded to a
trouble ticket system
❏ Whether a message matching a condition should call an external
notification service.
You can define all these mechanisms using the VPO administrator’s
GUI.
Integrating Events using Trouble Ticket and
Notification Services
VPO includes interfaces to trouble-ticket and notification systems which
enable communication from the VPO management server to a trouble
ticket system or a notification system, for example, beepers or e-mail
systems. The forwarding of messages to a trouble ticket system or to a
notification system is defined in the message conditions of templates.
This enables you to define exactly which messages are to be forwarded.
By using a notification schedule, you can define which of the available
notification systems to use, depending on the day of the week and time.
NOTE VPO does not provide trouble ticket or notification services, but it does
support an interface to export event-specific details to an external
trouble ticket service or/and to external notification services.