11.0 HP StoreVirtual Storage VSA Installation and Configuration Guide (TA688-96141, September 2013)

Troubleshooting the VSA for vSphere
Table 5 Troubleshooting the VSA for vSphere
SolutionProblem
You want to reinstall the StoreVirtual VSA. 1. Close your CMC session.
2. In the vSphere Client, power off the StoreVirtual VSA.
3. Right-click and select Delete from Disk.
4. Copy fresh files into the virtual machine folder from the
downloaded .zip file or distribution media.
5. Open VMware and begin again.
In the VMware Console, open theConfiguration Interface.
Navigate to the Network Settings window to verify the IP
address.
You cannot find the HP StoreVirtual VSA for VMware
vSphere with the CMC, and cannot recall its IP address.
Verify that the HP StoreVirtual VSA for VMware vSphere
has a virtual disk configured on SCSI 1:0. StoreVirtual
You cannot configure RAID.
VSAs use SCSI 0:0 for operating system disks. They use
the disk configured for SCSI 1:0 for SAN data storage. If
no SCSI disk is configured for SCSI 1:0 then RAID cannot
be configured on the appliance.
The best practice is to use a unique name for each instance
of the StoreVirtual VSA that you create.
You cannot run concurrent StoreVirtual VSA Installers and
use the same name for the StoreVirtual VSAs on the same
host you are creating.
In Windows
Reset the Hardware Acceleration in Windows:The Installation wizard freezes.
1. Open the Windows Display Settings→Advanced
settings→Troubleshoot tab.
2. Move the Hardware Acceleration slider to one notch
above None.
3. Click OK twice to exit the Properties dialog.
4. Restart the Installation wizard.
In Linux
Run CMC_Installer.bin again.The installer does not start automatically.
In vSphere Client
If your cursor is missing, you are in console mode. Press
Ctrl-Alt to regain the cursor. If your keyboard is missing,
move the mouse to the console window and click once.
Mouse and keyboard are not responding or are "trapped"
in the StoreVirtual VSA.
You want to see your HP StoreVirtual VSA for VMware
vSphere, but the window is black.
• You are in the Console view of the guest window.
Change to the Summary view.
• Your Console window has timed out. Click in the
window with the mouse and then press Backspace.
16 Installing the HP StoreVirtual VSA for VMware vSphere