10.5 HP StoreVirtual Storage SRA for VMware SRM User Guide (AX696-96251, March 2013)

2. On the original recovery site (which will become protected after reprotect is executed), create
a remote schedule with the primary volume as the target, or un-pause remote schedules.
3. Delete any SRA-created snapshots and schedules.
Troubleshooting the SRA
Table 1 Troubleshooting the SRA
SolutionCauseProblem
Install the SRA and restart the VMware
SRM Service.
The SRA might not be installed or the
SRM service has not restarted since
the SRA was installed.
The HP StoreVirtual Storage array
does not appear in the drop down list
of arrays for the SRM.
Create a Remote Copy schedule for all
volumes that are to be managed by the
SRM.
Volumes are only reported as
replicated to the SRM if they have a
Remote Copy schedule.
The SRM does not see the volumes that
are replicated.
Create authentication groups for any
CHAP authentication required on the
The SRM does not store or pass CHAP
passwords to the SRA. For CHAP
CHAP-authenticated ESX servers are
failing to perform test failovers or
actual failover. recovery site before running test failover
or failover.
authentication to work, the
authentication group with correct
password must be already configured
on the LeftHand OS management
group.
Configure a network that can route from
the SRM servers to the HP StoreVirtual
SRM servers running the SRA must be
able to route TCP/IP traffic to the SAN
The SRA fails to connect to the SAN.
Storage, and verify the user account
configured in the SRM.
that is to be managed, and must have
a valid username and password.
Do not mount primary and remote
volumes at the same site at the same
time.
Both the primary and remote volume
might be mounted at the same site.
When the HP StoreVirtual Storage
array is discovered, an error message
states there are duplicate LUNs.
TIP: Read the messages that are displayed in the SRM UI during various functions as they provide
useful information.
6 Using the HP StoreVirtual SRA Software for VMware vCenter SRM 5.x