HP EVA Updating Product Software Guide (xcs10001000) (5697-2423, December 2012)

Saving array configuration data...............................................................................................38
Task checklist.........................................................................................................................39
3 Upgrading the Enterprise Virtual Array........................................................41
Step 1. Checking the health of the Enterprise Virtual Array...........................................................41
Step 2. Configure User-Initiated Service Mode (UISM).................................................................43
Step 3. Disabling array passwords............................................................................................44
Step 4. Halting all host access to the array for an offline upgrade ................................................44
Step 5. Upgrading the controller software .................................................................................45
Resetting the I/O module....................................................................................................54
Step 6. Upgrading the disk drive firmware.................................................................................55
Upgrading firmware on all disks..........................................................................................56
Upgrading firmware on a single disk....................................................................................60
Step 7. Entering array passwords..............................................................................................60
Enabling password access in HP P6000 Command View .......................................................61
Step 8. Resuming array operation.............................................................................................61
Task checklist.........................................................................................................................63
4 Troubleshooting........................................................................................64
HP P6000 Command View......................................................................................................64
HP P6000 Command View with a management server...........................................................64
HP P6000 Command View errors........................................................................................64
View is not set or view list is null......................................................................................64
HTTP status 404, not found or status 503, no service.........................................................65
Unknown storage system................................................................................................65
No storage systems found..............................................................................................66
Creating disk groups with double protection level ..................................................................67
Security credentials configuration ........................................................................................67
Upgrading the disk drive firmware ...........................................................................................67
Selecting an array .................................................................................................................68
Disabling DR group failsafe mode ............................................................................................69
Downloading the controller software file ...................................................................................69
Invalid firmware image file (Status code 21006).....................................................................69
Bad image header (Status code 65).....................................................................................70
Offline array .........................................................................................................................70
Multiple resynchronizations .....................................................................................................70
5 Support and other resources......................................................................72
Contacting HP........................................................................................................................72
HP technical support..........................................................................................................72
Subscription service............................................................................................................72
Documentation feedback....................................................................................................72
Related information.................................................................................................................72
Documents........................................................................................................................72
Websites..........................................................................................................................72
Typographic conventions.........................................................................................................73
Index.........................................................................................................74
4 Contents