Hitachi Global Link Manager Software Installation and Configuration Guide

Batch Collection of Diagnostic Information about the Host
If the output error is caused by a host, you need to collect diagnostic
information about the host. The collection procedure for the host diagnostic
information differs depending on the version of the multipath management
software installed on the host.
When the version of HDLM is 5.8 or later
Use the DLMgetras utility to collect diagnostic information. For details on the
DLMgetras utility, see the HDLM manual.
When the version of HDLM is earlier than 5.8
Use the DLMgetras utility or the TIC command of the Device Manager agent
to collect diagnostic information. For details on the DLMgetras utility, see the
HDLM manual. For details on the TIC command, see the manual Hitachi
Command Suite Configuration Reference Guide.
When you are using DMP (Windows)
Use the hglmagtgetras command of the Global Link Manager agent to collect
diagnostic information.
Log in as an Administrator or a user who is a member of the Administrators
group when executing the hglmagtgetras command.
The format of the hglmagtgetras command is as follows:
Command format
hglmagtgetras {folder-name -eventlogsize {all | log-size}|-h}
This command is stored in the following location:
Global-Link-Manager-agent-installation-folder\HGLMAgent\bin
Options
Table 8-6 Options and Arguments for the hglmagtgetras Command
Option/Argument Description
folder-name Specify the folder for storing collected maintenance
information. You can use either a relative or absolute
path.
-eventlogsize {all | log-
size}
This option enables you to collect logs from the most
recent up to the specified log size for application,
system, and security event logs.
all: Collects all logs.
log-size: Collects logs up to the specified log size.
Specifiable value: 1 to 4096 (MB)
-h
Displays the format of the hglmagtgetras command.
8-10
Troubleshooting Global Link Manager
Hitachi Global Link Manager Installation and Configuration Guide (Web Version)