Hitachi Global Link Manager Software Installation and Configuration Guide

Procedure for Troubleshooting Global Link Manager
To troubleshoot when an error occurs:
1. Check the output messages.
If no messages have been output, check for similar errors in the
examples provided in
Global Link Manager Troubleshooting Examples on
page 8-2.
2. If you cannot determine the cause of the error after checking the output
messages and checking for similar errors in the troubleshooting
examples, collect the diagnostic information.
For details on how to collect diagnostic information, see
Collecting Global
Link Manager Diagnostic Information on page 8-6.
3. Check the contents of the log files you collected in step 2.
For details on how to check the contents of log files, see Managing Global
Link Manager Log Files on page 8-13.
4. If you cannot determine the cause of the error after checking the contents
of the log files, contact the Support Center.
When contacting the Support Center, provide the diagnostic information
you collected in step 2.
Global Link Manager Troubleshooting Examples
This section provides examples of problems that might occur during Global
Link Manager installation, environment setup, and during GUI operation. This
section also describes the causes of such problems and the corrective actions
you should take for them.
Installing Global Link Manager
Table 8-1 Troubleshooting Examples (During Global Link Manager
Installation)
Problem Cause Action
Installation fails. A user without administrator
privileges attempted to
perform an installation.
Log on as a user with
administrator privileges, and
then perform the
installation.
The server machine OS (or
OS version) on the
installation target server is
not supported.
Make sure that a supported
OS (or a supported version
of the OS) is running on the
installation target server,
and then perform the
installation.
The amount of free disk
space was insufficient on the
installation target server.
Increase the amount of free
disk space on the installation
target server, and then
perform the installation.
8-2
Troubleshooting Global Link Manager
Hitachi Global Link Manager Installation and Configuration Guide (Web Version)