Hitachi Global Link Manager Software Installation and Configuration Guide

Problem Cause Action
information. For details on
how to do this, see Help.
On an AIX host, no paths have
been set.
Check the operating
environment of HDLM on
the host, add necessary
paths, and then perform
the operation again. For
details on how to change
the configuration of the
HDLM operating
environment, see the
HDLM manual.
Hitachi Command Suite Common
Agent Component is not running.
Start Hitachi Command
Suite Common Agent
Component. For details on
how to do this, see
Starting Hitachi Command
Suite Common Agent
Component on page
A-11.
In message
KAIF22102-E, The
header information
is invalid. is
displayed as the
detailed information.
The Device Manager agent is
currently stopping its service (or
daemon process), or is executing
other application processing.
Check the status of the
Device Manager agent
service (or daemon
process). If it is stopped,
start it. If it is running,
wait a while, and then
retry the operation. For
details on how to start the
service (or daemon
process), see the manual
Hitachi Command Suite
Configuration Reference
Guide.
Host information is not
displayed.
The logged-in user does not have
access permissions for the host.
Change the access
permissions for the
logged-in user.
Storage information is
not displayed.
The logged-in user does not have
access permissions for the storage
system.
Change the access
permissions for the
logged-in user.
n/a is displayed for the
LDEV label.
The IP address and port number
specified for
server.hdvm.http.ipaddr in the
server.properties file link to a
version of Device Manager that is
earlier than 6.0.0.
To display the LDEV label,
upgrade Device Manager
to 6.0.0 or later.
Collecting Global Link Manager Diagnostic Information
If you cannot identify the cause of an error from the output messages and
there are no similarities with the examples shown in Global Link Manager
Troubleshooting Examples on page 8-2, you must collect diagnostic
8-6
Troubleshooting Global Link Manager
Hitachi Global Link Manager Installation and Configuration Guide (Web Version)