HP XP7 RAID Manager Installation and Configuration User Guide (T1610-96065)
Table Of Contents
- XP7 RAID Manager Installation and Configuration User Guide
- Contents
- 1 Installation requirements
- System requirements
- Supported environments
- Supported Business Copy environments
- Supported Continuous Access Synchronous environments
- Supported Continuous Access Asynchronous environments
- Supported Continuous Access Journal environments
- Supported Snapshot environments
- Supported Data Retention environments
- Supported Database Validator environments
- Supported guest OS for VM
- Supported IPv4, IPv6 platforms
- Requirements and restrictions for z/Linux
- Requirements and restrictions for VM
- Porting notice for OpenVMS
- Using RAID Manager with Hitachi and other storage systems
- 2 Installing and configuring RAID Manager
- 3 Upgrading RAID Manager
- 4 Removing RAID Manager
- 5 Troubleshooting
- 6 Support and other resources
- A Fibre-to-SCSI address conversion
- B Sample configuration definition files
- Glossary
- Index
5 Troubleshooting
This chapter provides troubleshooting information for RAID Manager.
Troubleshooting
If you have a problem installing or upgrading the RAID Manager software, make sure that all
system requirements and restrictions have been met.
If you need to call the HP Technical Support, please provide as much information about the problem
as possible, including:
• The circumstances surrounding the error or failure.
• The exact content of any error messages displayed on the host system(s).
• The Remote Web Console configuration information by using the Dump Tool (see the XP7
Remote Web Console User Guide for the storage system).
• The reference codes and severity levels of the remote service information messages (R-SIMs)
logged by Remote Web Console.
The HP customer support staff is available 24 hours a day, seven days a week. If you need technical
support, please log on to the HP Portal for contact information.
48 Troubleshooting