HP XP7 Site Preparation Guide (H6F56-96012)

Table 5 Data communication requirements (continued)
Column HeadColumn Head
access to SMTP server (optional) and DNS servers, in order
to support reliable file transfer and serve the overall
objectives of the remote support solution. An HP
representative will configure C-Track , see “C-Track”
(page 12) or contact your HP representative.
Needed to connect the HP system to an available Ethernet
port on the customer's LAN. To ensure network security,
A twisted pair (Cat 5) cable.
consult with an HP representative and your network
administrator before selecting the appropriate location of
your LAN drop.
Needed to allow your staff and HP representatives to
communicate inside and outside your site.
A public voice phone line near the disk array.
C-Track
The C-Track remote support solution detects and reports events to the HP Support Service. C-Track
transmits heartbeats, SIMs, and configuration information for remote data collection and monitoring
purposes. C-Track also enables the HP Support Service to remotely diagnose issues and perform
maintenance (if the customer allows the remote maintenance). The C-Track solution offers Internet
connectivity only. If you choose the Internet-based remote support solution, additional infrastructure
and site preparation are required. Additional preparation may include server and router
requirements, which you and HP may be responsible for implementing.
Insight Remote Support
HP strongly recommends that you install HP Insight Remote Support software to complete the
installation or upgrade of your product and to enable enhanced delivery of your HP Warranty,
HP Care Pack Service or HP contractual support agreement. HP Insight Remote Support supplements
your monitoring, 24x7 to ensure maximum system availability by providing intelligent event
diagnosis, and automatic, secure submission of hardware event notifications to HP, which will
initiate a fast and accurate resolution, based on your product’s service level. Notifications may be
sent to your authorized HP Channel Partner for on-site service, if configured and available in your
country. The HP Insite Remote Support products available for XP7 Storages are described in “XP7
disk array remote support products” (page 12).
NOTE: HP Insight Remote Support Standard is not supported on XP and XP7 Disk Arrays.
Table 6 XP7 disk array remote support products
ApplicationDescriptionHP Product
For customers that fully commit to use
HP Remote Support. It uses HP Insight
HP XP/XP7 Remote Device Access
Support
AE241A
Remote Support for XP7 Remote Device
Monitoring utilizing LAN/Internet
connectivity and Remote Device Access
Support. This configuration is required
to meet the objectives of XP disk array’s
Internet connectivity with Remote Device
Access initiative and prerequisites for
Critical Support contracts. HP
recommends that the AE241A product
with Internet connectivity should be
utilized for all new XP7 installations, to
12 Installation requirements