Hitachi Global Link Manager Software Installation and Configuration Guide

Problem Cause Action
version is earlier than 7.0,
or execute the
hdvmagt_setting
command for Device
Manager agents whose
version is 7.0 or later, in
order to set up the Device
Manager server
information or host
information. For details on
how to do this, see Help.
Hitachi Command Suite Common
Agent Component is not running.
Start Hitachi Command
Suite Common Agent
Component. For details on
how to do this, see
Starting Hitachi Command
Suite Common Agent
Component on page
A-11.
The host information
cannot be updated.
One or more of the HDLM
components installed on the host
are not running.
Start any HDLM
components that are not
running on the host. For
details on how to do this,
see the HDLM manual.
The settings of one or more HDLM
components installed on the host
are invalid.
Correct the settings for
the HDLM components
installed on the host. For
details on how to specify
the settings, see the HDLM
manual.
The HDLM version installed on the
host is not supported by Global Link
Manager.
Install HDLM whose
version is supported by
Global Link Manager. For
details about the HDLM
system requirements, see
the HDLM manual. Also,
check the operating
systems not supported by
Global Link Manager in
When Using HDLM on
page 1-13.
Any of the following errors might
have occurred during
communication between the Global
Link Manager server and the hosts.
• The network cable is damaged
or not connected properly.
• The router or hub is broken.
• The network interface card is
broken.
• Packets are lost due to
incorrect routing settings.
Correct the network error
depending on the cause of
the error.
• Connect the network
cable properly or
replace it.
• Replace the router or
hub.
• Replace the network
interface card.
• Review the routing
settings.
8-4
Troubleshooting Global Link Manager
Hitachi Global Link Manager Installation and Configuration Guide (Web Version)