Hitachi Global Link Manager Software Messages

Message ID Message Text Description
required. Contact Support Center, who
may ask you to collect troubleshooting
information.
KAPM03962-E An attempt to get the
application name has failed.
An attempt to get the application
name has failed.
To determine the cause and resolve
the problem, detailed investigation is
required. Contact Support Center, who
may ask you to collect troubleshooting
information.
KAPM03963-E Authentication has failed. Authentication has failed.
Log in again. If the problem cannot be
resolved, detailed investigation is
required to determine the cause and
resolve the problem. Contact the
Support Center, who may ask you to
collect troubleshooting information.
Restore the data from the backup file.
KAPM03964-E An error occurred on the Single
Sign On server.
An error occurred on the Single Sign
On server.
Do the following:
1. When using HiCommand V3.x
series, make sure that the
InterBase service is running.
When using the HiCommand V4.x
series or later, make sure that
HiRDB is running.
2. If you are using Device Manager,
make sure its services are
running.
3. Make sure that the settings and
statuses of the Single Sign On
server service are appropriate.
4. If the problem cannot be solved,
collect maintenance information,
and then contact the Support
Center.
KAPM03965-E An error occurred on the Single
Sign On server.
An error occurred on the Single Sign
On server.
Do the following:
1. When using HiCommand V3.x
series, make sure that the
InterBase service is running. If it
is not running, start InterBase and
log in again. If it is running,
restart the Single Sign On Server,
and log in again.
When using the HiCommand V4.x
series or later, make sure that
HiRDB is running. If it is not
running, start HiRDB and log in
5-88
Messages with IDs Beginning with KAPM
Hitachi Global Link Manager Messages