Hitachi Global Link Manager Software Messages

Message ID Message Text Description
7. If the problem cannot be resolved,
detailed investigation is required
to determine the cause and
resolve the problem. Contact the
Support Center, who may ask you
to collect troubleshooting
information.
For RADIUS:
1. Make sure that the user is
specified correctly.
2. Make sure that the password for
the specified user is correct.
3. Make sure that the specified user
is registered in the external
authentication server and is
enabled.
4. Make sure that the PAP and CHAP
settings are valid.
5. If the problem cannot be resolved,
detailed investigation is required
to determine the cause and
resolve the problem. Contact the
Support Center, who may ask you
to collect troubleshooting
information.
KAPM15053-E The specified user was not
found.
The specified user was not found.
Perform one of the following
procedures:
If the KAPM15084-E message is
displayed after this message, it shows
the details of the LDAP connection
error. Refer to the following to resolve
the problem:
1. Make sure that the user is
specified correctly. The user must
be specified using only the user
name, not the DN format.
2. Make sure that the specified user
is registered in the external
authentication server and is
enabled.
3. Check and, if necessary, revise
the values of basedn and attr in
exauth.properties for the
corresponding server.
4. 4If an LDAP hierarchical structure
model is used, do the following:
- Use the hcmds64ldapuser
command to confirm that the
information for the server names
specified for the
5-300
Messages with IDs Beginning with KAPM
Hitachi Global Link Manager Messages