2” (30cm) HDMI DVI VGA DisplayPort DVI/HDMI DVI/VGA
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Copyright and License Product notice © Copyright 2012 Hewlett-Packard Development Company, L.P. This guide describes features that are common to most models. Some features may not be available on your computer. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
1 Getting information Type of information Where to find ● Set up your computer. Quick Setup (this Guide) ● Use the computer. Quick Setup (this Guide) ● Connect to the Internet. ● Recover factory settings. Troubleshooting and Maintenance Guide on your computer. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. ● See how-to videos about Visit http://www.hp.com/supportvideos (English only) using the features of your computer.
Type of information Where to find ● Find computer warranty HP Worldwide Limited Warranty and Technical Support included with your information. computer. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. ● Get up-to-date information http://www.hp.com/support/consumer-forum and help from the Windows community. ● Connect to a TV.
2 Setting up your computer WARNING! To reduce the risk of electrical shock or damage to your equipment: • Place the computer in a location away from water, dust, moisture, and soot. These can increase the inside temperature, or can cause fire or electrocution. • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.
c. Select your country and language, if necessary, and click Support & Drivers. d. Select Download drivers and software (and firmware), type your computer model name and number in the product field, and press Enter. e. If necessary, select your computer model from Product search results. f. Select your computer operating system. g. Click Download next to each update you wish to download. h. Follow the on-screen instructions to install each downloaded update. 4.
3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out) that are optimized for Beats Audio™ headphones and external audio systems (purchased separately). Select HP TouchSmart PC models also include four Beats-optimized internal speakers and a Beats toggle button on the keyboard. Your computer comes ready for you to experience music with Beats enabled.
3. Select Playback devices. The Sound window opens. 4. On the Playback tab, look for the Default Device. It may display a green circle with a checkmark in it. If the Default Device is one of the following, then your HDMI monitor is already activated: ● NVIDIA High Definition Audio (select models only) ● ATI High Definition Audio (select models only) ● Realtek HDMI Output Select the Cancel button to close the window, and then continue with the next procedure, “Adjusting resolution,” if necessary.
NVIDIA graphics 1. cards Right-click an empty area of the desktop, and then click NVIDIA Control Panel. The View Selection window opens. 2. In the Selecting a Task area on the left, under Display, click Change resolution. The Change resolution window opens. 3. If your HP computer is connected to an HP monitor, make sure that the Show only TV resolutions check box does not contain a check mark.
dual-monitor setup (or for three monitors), and proceed to the instructions for ATI Eyefinity Catalyst™ setup. 1. Verify that the PC is set up according to the instructions in the setup view. Do not power on the PC or monitor. 2. Connect the monitors to an available display connector on the back of the PC. The monitor’s connection type must match the connector on the PC. NOTE: The three-monitor setup requires that you separately purchase an additional monitor and cable.
4 Maintaining your computer Cleaning procedures Keeping your computer system free of dust, dirt, and heat will prolong its life. ● Dust, pet hair, and other particles can build up, creating a blanket effect; as a result, components can overheat or, in the case of the keyboard and mouse, not work smoothly and effectively. ● Check your system once a month for visible signs of dust and debris, and clean it about once every three months. ● Visit http://www.hp.
5 Troubleshooting Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions. For more information or for additional troubleshooting options, see Getting information on page 1. Computer does not start Symptom Possible solution Error message: Restart the computer.
Symptom Possible solution Computer Use the Task Manager to close any programs not responding, or restart the computer: seems to be 1. locked up and is not responding. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Select Task Manager. 3. Select the program that is not responding, and then select End task. If closing programs does not work, restart the computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2.
Power Symptom Possible solution Computer does Press and hold the Power button until the computer turns off. Check Power Settings. not turn off when the Power button is pressed. Computer shuts ● The computer might be in an exceedingly hot environment. Let it cool down. down ● Ensure that computer air vents are not blocked and that the internal fan is running — automatically. see Cleaning procedures on page 9. (Your computer might not have an internal fan.
Keyboard and mouse (general) Symptom Possible solution Keyboard Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back commands and of your computer, and then restart your computer. typing are not recognized by the computer. Mouse (with cable) Unplug and reconnect the mouse cable to your computer. does not work or is not detected. If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer.
Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard ● inches) during initial setup or for re-synchronization. work or is not detected. Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver, approximately 3 meters (10 feet) for normal use, and within 30 cm (12 or mouse does not ● Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate it.
Speakers and sound Symptom Possible solution No sound is 1. produced. From the Start screen, type c, select Control Panel, and then select System and Security. 2. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback.
Symptom Possible solution I cannot connect to 1. From the Start screen, type c, and then select Control Panel. 2. Under Network and Internet, select Connect to the Internet. the Internet. Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC).
Updating device Complete the following procedure to update a driver, or to revert to an earlier version of the drivers driver if the new one does not solve your problem: 1. From the Start screen, type c and then select Control Panel. 2. Select System and Security, and then in the System area, select Device Manager. 3. Select the arrow to expand the type of device you want to update or roll back. (For example, DVD/CD-ROM drives). 4. Double-click the specific item (for example, HP DVD Writer 640b).
Software If any of your factory-installed software programs or hardware drivers are damaged, you can program and reinstall them by using the Recovery Manager program (select models only). hardware driver reinstallation NOTE: Do not use the Recovery Manager program to reinstall software programs that came on CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs or DVDs. Before you uninstall a program, be sure you have a way to reinstall it.
6 Support information Ways to get help Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to help you get the most from your computer. Whether with tools located on your computer, from information on the web, by phone, or through your local retailer, you’ll find what you need. Before contacting the HP Customer Care Center, it’s important to have the following information handy.
Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have two choices: ● You can easily replace many of your computer parts that are considered consumer replaceable. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days. (This option may not be available in all countries/regions.) ● If a repair is necessary, the HP Customer Care Center will make arrangements to fix your computer.
The power to make a change Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to use computers in the world. HP also designed this product with the environment in mind. But to reduce its impact even further, we need your help. Let’s work together to make a change. How you can help What we do Recycle your old computer. We design with the environment in mind. Disposing of electronic waste responsibly has been an HP priority for more than 20 years.
