HP Desktop PCs - Warranty and Support Guide

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Recycle — HP Planet Partners
HP is sensitive to the environment and has a program, Planet
Partners, to make it simple for us to reclaim your old product
for recycling. HP will help you recycle your old equipment
even if it is not an HP product; we take back all makes and
models. Visit our Web site to find out how easy it is to
recycle: www.hp.com/recycle
The Legal Language
Hewlett-Packard Limited
Warranty Statement
DURATION OF LIMITED WARRANTY
Hardware:
Original Systems — 1 year
Technical phone assistance to diagnose
potential hardware issues — 1 year
HP warrants to you, the end-user customer, that HP
hardware, accessories, and supplies will be free from
defects in materials and workmanship after the date of
purchase —
Original Systems — 1 year
If HP receives notice of such defects during the warranty
period, HP will replace products that prove to be defective.
Replacement (e.g., keyboard, monitor, mouse, etc.) may be
either new or like new. HP warrants to you that HP software
will not fail to execute its programming instructions after the
date of purchase, for 30 (thirty) days, due to defects in
material and workmanship when properly installed and
used. If HP receives notice of such defects during the
warranty period, HP will replace software media, which
does not execute its programming instructions due to such
defects.
HP warrants the operation of a network interface card (NIC)
only if factory preinstalled by HP, as follows: HP will make
sure the correct drivers are installed; HP will make sure that
the HP Pavilion recognizes the NIC. NO CONNECTIVITY
ISSUES ARE SUPPORTED.
HP does not warrant that the operation of HP products will
be uninterrupted or error-free. If HP is unable, within a
reasonable time, to repair any product to a condition as
warranted, you will be entitled to a refund of the purchase
price upon prompt return of the product. Refunds within the
first 3 months of ownership will be refunded at 100% of
purchase price. Refunds within 3–6 months of ownership
will be refunded at 85% of purchase price. Refunds within
6–9 months of ownership will be refunded at 55% of
purchase price. Refunds within 9–12 months will be
refunded at 35% of purchase price.
HP products may contain remanufactured parts, which are
equivalent to new in performance or may have been subject
to incidental use.
Warranty does not apply to defects resulting from
(a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts, or supplies not supplied by
HP, (c) unauthorized modification or misuse, (d) computer
viruses of any origin, (e) operation outside of the published
environmental specifications for the product, (f) improper site
preparation or maintenance, or (g) unplanned acts of
nature, such as floods, tornadoes, lightning strikes,
hurricanes, or earthquakes.
HP MAKES NO OTHER EXPRESS WARRANTY OR
CONDITION WHETHER WRITTEN OR ORAL. TO THE
EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED
WARRANTY OR CONDITION OF MERCHANTABILITY,
SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR
PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS
WARRANTY SET FORTH ABOVE. Some countries/regions,
states, or provinces do not allow limitations on the duration
of an implied warranty, so the above limitation or exclusion
might not apply to you. This warranty gives you specific
legal rights and you might also have other rights that vary
from country/region to country/region, state to state, or
province to province.
HP’s limited warranty is valid in any country/region or
locality where HP has a support presence for this product
and where HP has marketed this product. The level of
warranty service you receive may vary according to local
standards. HP will not alter form, fit, or function of the
product to make it operate in a country/region for which it
was never intended to function for legal or regulatory
reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES
IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND
EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN
NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR
LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA),
OR OTHER DAMAGE, WHETHER BASED IN CONTRACT,
TORT, OR OTHERWISE. Some countries/regions, states, or
provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
The above warranty is transferable upon sale.