HP Desktop PCs - Warranty and Support Guide

14
Customer Responsibilities
You may be required to run HP-supplied diagnostic
programs before replacement component (e.g., keyboard,
monitor, mouse, etc.) is dispatched. You are responsible for
the security of your proprietary and confidential information
and for maintaining a procedure external to the products for
reconstruction of lost or altered files, data, or programs. You
should back up all data on your system before calling the
HP Customer Care Center. Additionally, the customer is
responsible for removing any components that were added
after the purchase of the system. HP will not be responsible
for components that the customer doesn’t remove.
Software
Software technical support is defined as assistance with
questions and issues about the software that was either
preinstalled by HP on the HP Pavilion PC or that was
included with the HP Pavilion PC at the time of your
purchase or lease of the product. Technical support for
software is available for thirty (30) days from date of
product purchase or lease. Your dated sales or delivery
receipt, showing the date of purchase or lease of the
product, is your proof of the purchase or lease date. You
may be required to provide proof of purchase or lease as a
condition of receiving software technical support. After the
first 30 days, technical support for software that was either
preinstalled by HP on HP Pavilion PC or included with the
HP Pavilion PC at the time of your purchase or lease of the
product is available for a fee.
End User License Agreement
PLEASE READ CAREFULLY BEFORE USING THIS
EQUIPMENT: This End-User License Agreement (“EULA”) is a
legal agreement between (a) you (either an individual or a
single entity) and (b) Hewlett-Packard Company (“HP”) that
governs your use of any Software Product, installed on or
made available by HP for use with your HP product (“HP
Product”), that is not otherwise subject to a separate license
agreement between you and HP or its suppliers. Other
software may contain a EULA in its online documentation.
The term “Software Product” means computer software and
may include associated media, printed materials and
“online” or electronic documentation. An amendment or
addendum to this EULA may accompany the HP Product.
RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED
ONLY ON THE CONDITION THAT YOU AGREE TO ALL
TERMS AND CONDITIONS OF THIS EULA. BY
INSTALLING, COPYING, DOWNLOADING, OR
OTHERWISE USING THE SOFTWARE PRODUCT, YOU
AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF
YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR
SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED
PRODUCT (HARDWARE AND SOFTWARE) WITHIN 14
DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY
OF YOUR PLACE OF PURCHASE.
1. GRANT OF LICENSE. HP grants you the following
rights provided you comply with all terms and conditions of
this EULA:
a. Use. You may use the Software Product on a single
computer (“Your Computer”). If the Software Product is
provided to you via the Internet and was originally licensed
for use on more than one computer, you may install and use
the Software Product only on those computers. You may not
separate component parts of the Software Product for use on
more than one computer. You do not have the right to
distribute the Software Product. You may load the Software
Product into Your Computer’s temporary memory (RAM) for
purposes of using the Software Product.
b. Storage. You may copy the Software Product into the
local memory or storage device of the HP Product.
c. Copying. You may make archival or back-up copies of
the Software Product, provided the copy contains all of the
original Software Product’s proprietary notices and that it is
used only for back-up purposes.
d. Reservation of Rights. HP and its suppliers reserve all
rights not expressly granted to you in this EULA.
e. Freeware. Notwithstanding the terms and conditions of
this EULA, all or any portion of the Software Product which
constitutes non-proprietary HP software or software provided
under public license by third parties (“Freeware”), is
licensed to you subject to the terms and conditions of the
software license agreement accompanying such Freeware
whether in the form of a discrete agreement, shrink wrap
license or electronic license terms accepted at time of
download. Use of the Freeware by you shall be governed
entirely by the terms and conditions of such license.