2” (30cm) 12” (30cm)
http://www.hp.com/go/contactHP http://welcome.hp.com/country/us/en/wwcontact_us.
Copyright and License Product notice © Copyright 2012 Hewlett-Packard Development Company, L.P. This guide describes features that are common to most models. Some features may not be available on your computer. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
1 Getting information Type of information Where to find ● Set up your computer. Quick Setup (this Guide) ● Use the computer. Quick Setup (this Guide) ● Connect to the Internet. ● Recover factory settings. Troubleshooting and Maintenance Guide on your computer. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. ● See how-to videos about using the features of your computer. Visit http://www.hp.
Type of information Where to find ● Watching and Recording TV Connect to a TV. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. If the guide is not available there, visit http://www.hp.com/go/contactHP. ● Maintain your computer. HP Support Assistant — Maintains your computer performance and resolves problems faster by using automated updates, on-board diagnostics, and guided assistance. Select the HP Support Assistant app on the Start screen.
2 Setting up your computer WARNING! equipment: To reduce the risk of electrical shock or damage to your • Place the computer in a location away from water, dust, moisture, and soot. These can increase the inside temperature, or can cause fire or electrocution. • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.
a. Find out what operating system and version your computer is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. The operating system and version are shown under Specifications.) b. Open your internet browser and go to http://www.hp.com/go/ contactHP. c. Select your country and language, if necessary, and click Support & Drivers. d.
Use only licensed original software. Installing copied software could result in an unstable installation, infect the computer with a virus, or be illegal. NOTE: Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. Connecting to the Internet Steps to connect to the Internet: 1. Connect the hardware as shown on the setup view. 2. Get Internet service. Sign up with an Internet Service Provider (ISP).
3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that are optimized for Beats Audio™ headphones and external audio systems (purchased separately). Select HP TouchSmart PC models also include four Beats-optimized internal speakers and a Beats toggle button on the keyboard. Your computer comes ready for you to experience music with Beats enabled.
Using the HDMI port controls (select models only) The right side of your computer may contain an HDMI port and volume control buttons. Unless a device is plugged into the HDMI port, the volume controls have no functionality. The HDMI controls are only intended to control the settings of the device plugged into that port, and do not control any other media devices on the system. To use the HDMI port controls, plug a device into the HDMI port. Press the menu button (the top button displayed).
4 Maintaining your computer Cleaning procedures Keeping your computer system free of dust, dirt, and heat will prolong its life. ● Dust, pet hair, and other particles can build up, creating a blanket effect; as a result, components can overheat or, in the case of the keyboard and mouse, not work smoothly and effectively. ● Check your system once a month for visible signs of dust and debris, and clean it about once every three months. ● Visit www.hp.
Cleaning the keyboard and mouse When cleaning the keyboard keys, use a low setting on a battery-powered vacuum cleaner, to avoid removing key caps and springs. 1. Vacuum between the keys of the keyboard and along the grooves. 2. Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on the keyboard keys and along its edges. 3. Wipe the body of the mouse and the mouse cord by using cleaning wipes.
5 Troubleshooting Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions. For more information or for additional troubleshooting options, see Getting information on page 1. Computer does not start Symptom Possible solution Error message: Hard disk drive error.
Symptom Possible solution Computer seems to be locked up and is not responding. Use the Task Manager to close any programs not responding, or restart the computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Select Task Manager. 3. Select the program that is not responding, and then select End task. If closing programs does not work, restart the computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Select the Power icon, and then select Restart.
Power Symptom Possible solution Computer does not turn off when the Power button is pressed. Press and hold the Power button until the computer turns off. Check Power Settings. Computer shuts down automatically. ● The computer might be in an exceedingly hot environment. Let it cool down. ● Ensure that computer air vents are not blocked and that the internal fan is running — see Cleaning procedures on page 8. (Your computer might not have an internal fan.
Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of your computer, and then restart your computer. Mouse (with cable) does not work or is not detected. Unplug and reconnect the mouse cable to your computer. Cursor does not move using the arrow keys on the number keypad.
Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or mouse does not work or is not detected. ● Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver, approximately 3 meters (10 feet) for normal use, and within 30 cm (12 inches) during initial setup or for re-synchronization. ● Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate it.
Speakers and sound Symptom Possible solution No sound is produced. 1. From the Start screen, type c, select Control Panel, and then select System and Security. 2. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. If you are using built-in monitor speakers, use the monitor front-panel Volume button to adjust volume.
Symptom Possible solution I cannot connect to the Internet. 1. From the Start screen, type c, and then select Control Panel. 2. Under Network and Internet, select Connect to the Internet. Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC).
Software troubleshooting To repair software problems, try these methods: Updating device drivers ● Turn the computer off completely and then turn it on again. This is the easiest (and sometimes the best) way. ● Update the drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft System Restore, later in this table). — Restores your computer to a configuration that was in use before the software was installed.
Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers are damaged, you can reinstall them by using the Recovery Manager program (select models only). NOTE: Do not use the Recovery Manager program to reinstall software programs that came on CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs or DVDs. Before you uninstall a program, be sure you have a way to reinstall it.
6 Support information Ways to get help Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to help you get the most from your computer. Whether with tools located on your computer, from information on the web, by phone, or through your local retailer, you’ll find what you need. Before contacting the HP Customer Care Center, it’s important to have the following information handy.
Where to get help 1. Use Windows Help and Support for help with hardware and software questions. From the Start screen, type h, and then select Help and Support. 2. Use Support Assistant. From the Start screen, type h, and then select HP Support Assistant. The HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following: 3.
Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have two choices: ● You can easily replace many of your computer parts that are considered consumer replaceable. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days. (This option may not be available in all countries/regions.) ● If a repair is necessary, the HP Customer Care Center will make arrangements to fix your computer.
The power to make a change Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to use computers in the world. HP also designed this product with the environment in mind. But to reduce its impact even further, we need your help. Let’s work together to make a change. How you can help What we do Recycle your old computer. We design with the environment in mind. Disposing of electronic waste responsibly has been an HP priority for more than 20 years.
