8.14.01 HP Utility Meter User's Guide (June 2009)

5 Troubleshooting the Utility Meter
This chapter explains how to troubleshoot the Utility Meter hardware and software if you are not seeing
correct usage data on the Utility Pricing Solutions (UPS) Web portal at http://www.hp.com/go/payperuse.
This chapter contains the following sections:
• Troubleshooting Overview
• Utility Meter Software
• Troubleshooting a Device
• Fixing a Disconnected Device (with Red Box)
5.1 Troubleshooting Overview
If the UPS Web portal indicates that usage data for your PPU or URS system has a notation of DERIVED,
then there is no usage data, or there is only partial usage data for that day from your Utility Meter. The
usage data was derived from previous usage data instead of being actual usage data. For details of missing
usage data, see Missing Usage Reports.
There can be several different reasons that may prevent the transmission of usage data to HP:
• The Utility Meter hardware or software has a problem . You must visually inspect the Utility Meter to
ensure it is powered on. If the Utility Meter is powered off, determine if there is a power problem or if
it was unintentionally turned off. If the Utility Meter was powered off for more than one day, you must
contact your local HP representative and inform them that usage data has stopped. If the Utility Meter
is powered off, turn it on.
For details on verifying the Utility Meter is operational, see Chapter 4: “Verifying Utility Meter
Operation”.
• The Utility Meter's HP-UX network parameters or the Utility Meter software parameters may have
changed. Ensure that the Utility Meter GUI's hostname and IP address match the Utility Meter's HP-UX
hostname and IP address. Follow this procedure to verify that the Utility Meter's HP-UX hostname and
IP address are identical to the Utility Meter GUI's hostname and IP address:
1. On the Utility Meter, execute the command:
# /usr/bin/hostname
2. Using the output from the hostname command in Step 1, execute the command:
# /usr/bin/nslookup Utility_Meter_hostname
3. Using the Utility Meter's HP-UX hostname and IP address from Step 1 and Step 2 (respectively),
view the Utility Meter software hostname and IP address in the Utility Meter GUI's Network
Configuration dialog box. For details about viewing this information, see Network Configuration.
• The partition is shut down but is shown as active and non-reporting. One frequent reason that a PPU
partition shows as non-reporting is that it was not properly shut down. When a partition is not properly
shut down it is shown as active by other clients on the complex and non-reporting by the Utility Meter.
This leads to two problems:
1. The customer is charged for usage on the partition.
2. The customer is notified that usage reports are missing for the partition.
To perform a proper shutdown on the partition, enter the following command:
# /usr/sbin/shutdown -R -H
This command shuts down the partition, sends a shutdown report to the portal and brings the partition's
cells to boot-is-blocked (BIB) state, which makes the partition and all of its cells inactive. When the cells
are in this state the Utility Meter won't look for reports from that partition. This is also the command to
use if removing the partition definition on the MP (Management Processor) and redeploying the member
cells' hardware in other partitions.
5.1 Troubleshooting Overview 89