8.14.01 HP Utility Meter User's Guide (June 2009)

T2805AA.UPS-Meter 8.14.01 HP Utility Pricing Metering Software
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• To verify the hostname for the Utility Meter, run the uname command:
# /usr/bin/uname -a
HP-UX mysystem B.11.31 U ia64 4049074141 unlimited-user license
In this example, mysystem is the hostname.
• To check the status of the Utility Meter software, log in as root and execute the following command:
# /sbin/init.d/umeter status
Status:tnameserv(running,pid=1516,responding)...das_SERVER(running,pid=1526,collecting)...
transporter(running,pid=1539)...done.
You should see responding , collecting , and running in the status output. If you do not, then restart the
Utility Meter processes. First stop and then start the processes:
# /sbin/init.d/umeter stop
# /sbin/init.d/umeter start
• Inspect the following Utility Meter log files for such terms as ERROR, FAILURE, WARNING:
/var/opt/meter/exceptions/_eventLog.txt•
• /var/opt/meter/exceptions/_exceptionLog.txt
• /var/opt/meter/log/YYYY_MM.sender
• /var/opt/meter/log/das_SERVER.log
• If you are uncertain about the installation of the Utility Meter software, execute the swverify command:
NOTE: The following command is for PPU installations. For URS installations, replace “T2805AA”
with “T5462A”.
# /usr/sbin/swverify T2805AA
To reinstall the Utility Meter software, see Chapter 2: “Installing and Configuring the Utility Meter Software”.
5.3 Troubleshooting a Device
The most prominent reason why HP does not receive usage data from a Utility Meter is because the file-transfer
connection between the Utility Meter and HP is broken. This broken connection is apparent if there is a large
amount of usage reports in the directory: /var/opt/meter/out. This directory should not contain many
usage report files, if any.
The following sections contain troubleshooting information for storage and WBEM Partitions/Servers:
• Troubleshooting a Storage Device
• Troubleshooting a WBEM Device
5.3.1 Troubleshooting a Storage Device
This section contains general tips on how to troubleshoot a Utility Meter with configured storage devices. If
you are having trouble with this type of configuration, here is a list of possible reasons:
• The storage device is down or unreachable.
• The Command View server is down or is unreachable by its disk arrays.
• The network connectivity between the Command View server and the Utility Meter is broken.
• The Utility Meter is down or is unreachable (broken network connection).
5.3 Troubleshooting a Device 91