8.14.01 HP Utility Meter User's Guide (June 2009)

• The configuration of the disk arrays is absent or incorrect.
• For URS XP installations, the HP StorageWorks XP Command View Advanced Edition Command Line
Interface (CLI) software on the Utility Meter:
• Is not installed on the Utility Meter.
• Is not the correct version (6.0 or 6.1).
• Has not been configured to avoid CLI conflicts. For details of avoiding CLI conflicts, see XP Only
– Verifying the Correct Version of XP CVAE CLI is Installed.
• The version of the CLI installed on the meter must be less than or equal to the version of XP
Command View Advanced Edition installed on the Command View server for the array being
monitored.
• For URS EVA installations, the the HP StorageWorks Storage System Scripting Utility (SSSU) software
on the Utility Meter:
• Is not installed on the Utility Meter.
• Is not the correct version (8.0.0 or 9.0.0).
• The version of SSSU is not compatible with the version of CV EVA monitoring the EVA. The following
combinations are supported:
• SSSU version 8.0.0 with CV EVA version 8.00.02
• SSSU version 9.0.0 with CV EVA 9.00.00
• One or more of the URS processes on the Utility Meter stopped working.
• The network connectivity to HP is broken.
In addition to performing the appropriate procedures in Chapter 4: “Verifying Utility Meter Operation”, to
troubleshoot a storage device, perform the following procedure:
1. Verify the Vdisks/LUNs discovered on the Command View EVA or the Command View XP AE Device
Manager.
2. Verify the Vdisks/LUNs:
• EVA: In the command view EVA, check information on Vdisks for the EVA array.
• XP: In the Remote Web Console (RWC) and/or the Command View Advanced Edition server,
check information on LUNs and LDEVs with a visual inspection of the LUNs and LDEVs for the XP
array.
5.3.2 Troubleshooting a WBEM Device
This section contains general tips on how to troubleshoot a Utility Meter with configured WBEM devices. If
you are having trouble with this type of configuration, here is a list of possible reasons:
• The CIM server is down or is unreachable.
• The network connectivity between the CIM server and the Utility Meter is broken.
• The Utility Meter is down or is unreachable (broken network connection).
• The configuration of the WBEM Partition/Server is absent or incorrect.
• One or more of the PPU processes on the Utility Meter stopped working.
• The network connectivity to HP is broken.
In addition to performing the appropriate procedures in Chapter 4: “Verifying Utility Meter Operation”, to
troubleshoot a WBEM device, perform the following procedure:
1. Login to the server where the CIM/WBEM is running.
2. Verify the CIM Server is running by typing the following command:
cimserver -v
92 Troubleshooting the Utility Meter