hp photosmart 1000 knowledge printed on recycled paper printed in U.S. 9/00 www.hp.
© Copyright 2000 Hewlett-Packard Company All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. The information contained in this document is subject to change without notice. Hewlett-Packard shall not be liable for errors contained herein or for consequential damages in connection with the furnishing, performance, or use of this material.
Contents Chapter 1 Getting started..................................................................................................................................1 Unpacking your printer ......................................................................................................................................................... 2 Other items you will need .............................................................................................................................................
hp photosmart 1000 color printer user’s guide Understanding memory cards ..............................................................................................................................................21 Types of memory cards .................................................................................................................................................21 Inserting a memory card ...................................................................................................
Contents Chapter 5 Saving photos ................................................................................................................................ 53 Saving from a memory card.................................................................................................................................................53 Saving photos from a memory card to your Windows PC ........................................................................................................
hp photosmart 1000 color printer user’s guide Chapter 8 Specifications, regulatory and warranty information........................................................................ 91 Specifications ..............................................................................................................................................................91 Regulatory and warranty information.....................................................................................................................
Chapter 1 Getting started Thank you for purchasing an HP PhotoSmart 1000 color printer! Your new printer prints everything from laser quality black and white text documents to color photos. Before you get started, be sure to set up your printer—see the Quick Start poster included in the box. If you need more information about setting up your new printer, see “Connecting your printer” on page 97.
hp photosmart 1000 color printer user’s guide Unpacking your printer Before you begin, check to be sure you have the following: Ma Quick Start poster cin tos h Win ws do Printer Documentation Power cord Two-Sided Printing Module (optional accessory) Software on CD-ROM 2 Color print cartridge Black print cartridge www.hp.
Other items you will need Other items you will need Depending on how you are using the printer, you will need additional items (listed below). Cables To connect the printer to a computer, you need a bidirectional IEEE 1284-compliant parallel cable or a USB cable. These cables are available where you purchased your printer or at most computer supply stores, and must be purchased separately.
hp photosmart 1000 color printer user’s guide Printer parts Photo tray Place 4 x 6 in (102 x 152 mm) photo paper or hagaki paper (for Japan only) in this tray for printing Slider Move this slider to engage or disengage the photo tray LCD Read this window for information about the status of your printer Top cover Open this cover to change print cartridges SmartMedia memory card slot Insert a SmartMedia memory card into the slot to begin printing or saving Single envelope slot Place a single envelope in
Printer parts Power cord connection Connect the power cable (included in the box) here Parallel port Use this port to connect the printer to the computer if you are using a bi-directional IEEE 1284-compliant parallel cable Rear access door Remove this door to install the Two-Sided Printing Module or to clear a paper jam Note: Two-Sided Printing Module (optional accessory) Install this module to enable the printer to automatically print on the second side of a piece of paper USB port Use this port to co
hp photosmart 1000 color printer user’s guide Front panel Copies Use this button to select the number of copies you want to print Choose Photos Use this button to choose which photos you want to print or save from the memory card Cancel/No Press this button to stop printing or saving, cancel a selection, or answer “no” to a question on the LCD Save Press this button to start saving selected photos from the memory card to the computer Power Press this button to turn the printer on and off Tip: 6 LCD Read
Printer parts Reading the indicator lights SmartMedia memory card slot light On The memory card is inserted correctly Blinking The memory card in the card slot is being accessed Off There is no memory card inserted, the memory card is not inserted correctly, or the other memory card slot is in use Power light On The printer power is on Blinking The printer is busy (for example, printing or saving) Off The printer power is off Caution: CompactFlash/IBM Microdrive memory card slot light On The memory card
hp photosmart 1000 color printer user’s guide Installing the Two-Sided Printing Module (optional) The Two-Sided Printing Module enables the printer to automatically print on the second side of a piece of paper. You can purchase the module as an accessory for your HP PhotoSmart 1000 printer. For ordering information visit the HP Web site at www.hpshopping.com. For more information on how to print using the Two-Sided Printing Module, see “Twosided printing” on page 46. To... Follow these steps...
Replacing or installing print cartridges Replacing or installing print cartridges To get the best performance from your printer, we recommend using only genuine HP supplies, including genuine HP factory-filled print cartridges. Caution: Check that you are using the correct print cartridges. Use one black print cartridge (HP 51645) and one color cartridge (HP C6578). Do not refill print cartridges yourself.
hp photosmart 1000 color printer user’s guide To... Follow these steps... Replace or install print cartridges 6. (continued) Insert the print cartridge: • Insert the print cartridge into the cradle. • Close the cradle latch to “lock” the print cartridge in place. 7. Close the top cover. 8. When the LCD prompts you, load plain paper in the paper tray. If you need more information, see “Loading paper” on page 11. 9. On the front panel, press OK/Yes.
Loading paper Loading paper You can print on many different types and sizes of paper. We recommend using HP custom paper for the best output quality. For example, if you are printing a photo, be sure to print on HP Premium Plus Photo Paper for photo-quality results. HP papers can be found at most computer and office supply stores or on the Web at www.hpshopping.com. You can load a: • Stack of paper. • 4 x 6 inch (102 x 152 mm) photo paper in the printer’s photo tray. • Single envelope.
hp photosmart 1000 color printer user’s guide To... Follow these steps... Load paper in the paper tray 1. Pull out the front paper guide on the paper tray and slide the side paper guide as far to the left as it will go. 2. Place a stack of paper into the paper tray. Use the printer’s paper tray to print on many different types of paper. You can use everything from plain paper to HP Premium Inkjet Transparency Film. 12 Side paper guide • Load the paper print side down.
Loading paper To... Follow these steps... Load paper in the photo tray 1. On the output tray, move the slider (visible through the output tray) toward you (away from the inside of the printer) until it stops. This disengages the photo tray. Use the printer’s photo tray to print on 4 x 6 inch (102 x 152 mm) photo paper. When you use the photo tray, you can leave your regular paper in the paper tray. 2. Lift the output tray. 3. Load paper in the photo tray with the print side down.
hp photosmart 1000 color printer user’s guide To... Follow these steps... Load a stack of envelopes 1. You can print multiple envelopes using the paper tray. Pull out the front paper guide on the paper tray and slide the side paper guide as far to the left as it will go. 2. Place a stack of envelopes into the paper tray. 3. 14 • Load the envelopes against the right side of the paper tray. • Load the envelopes address side down with the flaps on the left.
Loading paper To... Follow these steps... Load index cards and other small media 1. Pull out the paper tray. 2. Lift the output tray. 3. Pull out the front paper guide on the paper tray and slide the side paper guide as far to the left as it will go. Use the printer’s paper tray to print on small media. 4. www.hp.com/photosmart Load paper in the paper tray with the print side down. 5. Adjust the side and fine-length paper guides to fit close to the edges of the paper, without bending them.
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Chapter 2 Getting to know your printer Adjusting printer settings You can use the Tools button on the printer’s front panel to print a test page or adjust the printer’s settings. Note: An asterisk (*) on the LCD indicates the current setting. LCD OK/Yes button Printing a test page You can print a test page to check your print cartridges and make sure the paper is loaded correctly. Tools button To print a test page: 1. Make sure plain paper is loaded in the paper tray.
hp photosmart 1000 color printer user’s guide To select the default paper type and size: 18 1. On the printer front panel, press Tools until the LCD asks if you want to select the default paper type or the default paper size, then press OK/Yes. 2. Press the Tools button until the LCD displays the correct type or size (or No Default if you want to select the paper type and size every time you print using the front panel). 3. Press OK/Yes. www.hp.
Adjusting printer settings Page layout The page layout specifies how the printer positions photos on the page. You can choose: • Photo Album – Select this option if you want to print photos using • Paper Saver – Select this option if you want to fit as many photos the orientation setting from the digital camera. The printer orients the page to fit as many photos as possible. For example, if your photos are all landscape, the page will print landscape.
hp photosmart 1000 color printer user’s guide Photo brightness If you want your photos to print lighter or darker than the originals, adjust the photo brightness. To adjust the photo brightness: 1. On the printer front panel, press Tools until the LCD asks if you want to adjust the photo brightness, then press OK/Yes. 2. Press the right side of the Tools button to lighten your photos or the left side of the Tools button to darken your photos. 3. Press OK/Yes.
Understanding memory cards Understanding memory cards If your digital camera uses a memory card to store photos, you can insert the memory card into the printer to print or save your photos. The printer steps you through the process. For more information on how to print files from a memory card, see “Printing from a memory card” on page 26. For more information on how to save files from a memory card to your computer, see “Chapter 5 Saving photos” on page 53.
hp photosmart 1000 color printer user’s guide Caution: Do not pull out the memory card while the LCD screen says Reading or while the light is blinking. This may damage the printer, the memory card, or the information on the memory card. To... Follow these steps... Insert a CompactFlashor IBM Microdrive memory card • Insert the memory card into the bottom card slot so the front of the card faces away from you and the edge with pin-holes is placed into the printer first.
Understanding memory cards To... Insert a SmartMedia memory card Follow these steps... • Insert the memory card into the top card slot so the front of the card (the gold side) faces toward you and the top of the card (the edge with the notch) is placed into the printer first. SmartMedia www.hp.
hp photosmart 1000 color printer user’s guide Understanding infrared The printer includes an infrared (IR) port that can access and wirelessly print information sent to it by a digital camera that has HP JetSend infrared capability. After you transfer the photos, you can print them immediately or save them to your computer. Note: Your digital camera must use HP JetSend to transfer information via infrared. Refer to your digital camera documentation to see if your digital camera uses HP JetSend.
Chapter 3 Printing directly from the printer Your HP PhotoSmart 1000 printer allows you to print directly from a memory card or using infrared without being connected to a computer. You can choose photos on a memory card from the front panel of the printer or send photos from a digital camera with HP JetSend infrared. If you usually print on one type and size of paper, set the paper type and size default settings.
hp photosmart 1000 color printer user’s guide Printing from a memory card Printing directly from a memory card is as easy as: inserting the memory card into the printer, choosing the photos you want to print, and pressing Print. Choose Photos button Print button Deciding which photos to print When you are deciding which photos to print, you can use: • A printed index page to see all the photos stored on the memory card (recommended). Camera LCD • Your digital camera to view photo thumbnails.
Printing from a memory card Printing an index page An index page, which may be several pages long, shows thumbnail views of all the photos stored on the memory card. The file name, date and index number appear under each thumbnail. Use the index number to select photos to print. This number may be different from the number associated with the photo on your digital camera. If you add photos to, or delete photos from, your memory card, you will need to reprint the index page to see the new index numbers.
hp photosmart 1000 color printer user’s guide Choosing photos on the printer’s front panel Once you have decided which photos to print, choose the corresponding index numbers on the printer’s front panel. You can choose: • All the photos on the memory card. • Just selected photos. • More than one copy of a selected photo. • A continuous range of photos, such as photos 1–10. • A Digital Print Order Format (DPOF) file.
Printing from a memory card To... Follow these steps... Choose individual photos 1. Press Choose Photos until the printer’s LCD displays the index number of a photo you want to choose. 2. Press OK/Yes. The LCD displays a space where you can choose another photo. Space for selecting another photo # 3, 6, _ 3. To choose additional photos, press Choose Photos again until the LCD displays the index number of another photo you want to choose, then press OK/Yes.
hp photosmart 1000 color printer user’s guide To... Follow these steps... Select a DPOF file 1. Select the photos you want to use by creating a DPOF file on your digital camera. The settings you can specify (such as number of copies) are specific to your camera. See your digital camera documentation for details on how to create a DPOF file. 2. Insert the memory card into the printer. The printer automatically recognizes the DPOF file on the memory card and asks if you want to use the file. 3.
Printing from a memory card Printing photos Use the printer’s front panel to print photos from a memory card. Note that the layout of your photos (how they are placed on the page) depends on several factors: • Photo size. • Orientation (selected on your digital camera if it has this option). • Order in which you choose the photos. • Photo Album vs. Paper Saver setting. See “Page layout” on page 19 if you need more information. To... Follow these steps...
hp photosmart 1000 color printer user’s guide Printing files using infrared (IR) If your digital camera has HP JetSend infrared capability, you can transfer your photos directly from your digital camera to the printer for fast wireless printing. When you use infrared to transfer photos, your camera and printer must communicate during the entire process. Point the camera toward the printer and leave it there until the process is complete.
Printing files using infrared (IR) To... Follow these steps... Print photos 3. Aim your digital camera’s infrared port toward the infrared port on the printer and send the photos. The printer’s LCD displays Connecting when it starts communicating with the camera. Note: How you send the photo depends on your digital camera. See your digital camera documentation for details. 4. When the printer LCD asks whether you want to print or save, press Print. 5.
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Chapter 4 Printing from a computer Your HP PhotoSmart 1000 printer allows you to print documents and projects (such as photo album pages, greeting cards, iron-on transfers or newsletters) from a Windows PC or Macintosh. www.hp.
hp photosmart 1000 color printer user’s guide Printing from your Windows PC To print from your Windows PC: 1. From your software application’s File menu, select Print. Your software application’s Print dialog box displays. Note: 2. Select the print settings: • Make sure the HP PhotoSmart 1000 Series printer is the selected printer. • Select the pages you want to print. • Select the number of copies. Note: 3. The Print dialog box is different for each software application.
Printing from your Windows PC Selecting the printer Properties Use the printer Properties to create customized high-quality prints. Note: Each tab in the printer Properties contains a Factory Settings button. Click this button to return all of the settings on the tab to the factory defaults. Setup – Use the Setup tab to change page settings such as paper type, paper size and print quality.
hp photosmart 1000 color printer user’s guide Using the HP Photo Printing software If you have the HP Photo Printing software (Windows PC only) you can use the following information to get started. If you need more information, see the online help. To view the online help: from the Help menu, choose Contents and Index, then choose a topic from one of the three tabs, Contents, Index or Find. To... Follow these steps... Start the software 1.
Printing from your Windows PC To... Follow these steps... Create an album page You can create and print album pages by selecting one or more images and displaying them in different sizes and orientations. 1. Start the HP Photo Printing software. 2. Open files or acquire images to use in your album page. To open files: • Click Open Files, select a photo, and click Open. The images you select appear in the gallery (left side of the window). To select additional images, repeat these steps. 3. 4. 5.
hp photosmart 1000 color printer user’s guide To... Follow these steps... Make reprints of your photos You can make reprints of your photos in standard sizes, ranging from 8 x 10 inch to passport size. 1. Start the HP Photo Printing software. 2. Open files or acquire images. 3. Create reprints: • Click Prints. • Select the layout and paper size of your page. • Click OK. The template appears in the print preview section of the window. 40 4.
Printing from your Windows PC Adjusting your images As you are working with your images, in either the gallery or a template, you can adjust the quality of your images. Adjust image Delete Rotate right Rotate left First, select the image in the gallery or in the album or reprints page. • To adjust the image in the gallery, click on the tools at the corners of the image. • To adjust the image in the album or reprints page, double-click the image. To... Follow these steps... Adjust the exposure 1.
hp photosmart 1000 color printer user’s guide To... Follow these steps... Scale your image 1. Click Scaling. 2. Click on the arrow to select the scaling percentage. OR Type in the width and height in pixels to customize the scaling. Adjust the sharpness 42 1. Click Sharpness. 2. Drag the button on the Sharpness control to sharpen or soften the image. • Close each dialog when you have finished adjusting the image. • Click Accept to save the changes. www.hp.
Printing from your Macintosh Printing from your Macintosh You can print documents from a software application or directly from the desktop. To... Follow these steps... Print from a software application 1. 2. From your software’s File menu, select Page Setup, then select the appropriate Page Attributes. From your software’s File menu, select Print. The Print dialog box displays. 3. 4. Select the General print settings: • Select the pages you want to print. • Select the number of copies.
hp photosmart 1000 color printer user’s guide To... Follow these steps... Print from the desktop 1. Select the document or documents you want to print. 2. Drag the document icons to the HP PhotoSmart printer icon on the desktop. The Print dialog displays. 3. 4. Select the General print settings: • Select the pages you want to print. • Select the number of copies. Select the specific print settings appropriate for your project: • 5.
Printing from your Macintosh Using the Print dialog box Use the Print dialog box to create customized high-quality prints. General – Use the General panel to specify settings such as the number of copies to print and the printing sequence. Paper Type/Quality – Use the Paper Type/Quality panel to change page settings such as paper type, paper size, and print quality. You can also adjust the ink density and dry time.
hp photosmart 1000 color printer user’s guide Two-sided printing When you are printing from your computer and you want to print on both sides of a sheet of paper, use two-sided printing. If you are using the Two-Sided Printing Module, you can set up your computer to automatically print on the second side of a piece of paper. For a list of supported paper types, visit the Web at www.hp.com/photosmart.
Two-sided printing Two-sided printing from your Windows PC Setting up the HP PhotoSmart printer software for two-sided printing Before you use the Two-Sided Printing Module for the first time, you need to set up the printer software for automatic two-sided printing. Note: You only need to set up the printer software once. To set up the HP PhotoSmart printer software: 1.
hp photosmart 1000 color printer user’s guide 4. Click the Properties button. The printer Properties dialog box displays. 5. Select the Setup tab and select the print quality, paper type and paper size. 6. Select the Features tab, choose the paper orientation (Portrait or Landscape), then choose Two-Sided Printing. The HP PhotoSmart 1000 printer software may have to increase the margin at the top of the page when automatically printing on both sides of a sheet of paper.
Two-sided printing 10. If your document contains a lot of color, you may want to increase the dry time for the first side of the page. • Select the Advanced tab. • In the Extra Dry Time area, click and drag the slider to the right to increase the dry time. Click and drag the slider to the left to decrease the dry time. 11. Click OK to close the Properties dialog box, then click OK again to begin printing your document.
hp photosmart 1000 color printer user’s guide Two-sided printing from your Macintosh Setting up the HP PhotoSmart printer software for two-sided printing Before you use the Two-Sided Printing Module for the first time, you need to set up the printer software for automatic two-sided printing. Note: You only need to set up the printer software once. To set up the HP PhotoSmart printer software: 1. From the Apple menu, select Chooser. 2.
Two-sided printing 5. Select Print Both Sides. The HP PhotoSmart 1000 printer software may have to increase the margin at the top of the page when automatically printing on both sides of a sheet of paper. This results in adding more pages to your document or reducing the size of content to fit. To print the page with the top margin the same on each side, you can: • Print the second side by manually feeding the paper back into the printer, rather than using the Automatic Two-Sided Printing Module.
hp photosmart 1000 color printer user’s guide Manually reloading paper to print the second side 1. Click the drop down menu to select Layout. 2. Select Print Both Sides. 3. Select a binding option: • Book – if you want to bind your document on the left (like a book). OR • 52 Tablet – if you want to bind your document along the top (like a calendar). 4. Select Manual. 5. Click OK. 6. When the first side of your document finishes printing, remove the paper from the output tray. 7.
Chapter 5 Saving photos Your printer allows you to save directly from a memory card to your computer and also includes an infrared port that can access and save information sent to it by a digital camera. Note: Your digital camera must use HP JetSend to transfer information via infrared. Refer to your digital camera documentation to see if your digital camera uses HP JetSend.
hp photosmart 1000 color printer user’s guide Saving photos from a memory card to your Windows PC You can save photos directly from your memory card to your Windows PC. You can use the HP PhotoSmart Save Utility or you can use Windows Explorer or My Computer to drag and drop files from the memory card to a location on your computer’s hard drive. To save photos from a memory card: 1. Choose the photos you want to save.
Saving photos from a memory card to your Windows PC 3. 4. If you want to save your photos in a different location: • Click and select the location. • De-select In new sub-folder if you do not want to create a sub-folder. If you leave this option selected, a new folder will be created within the folder you chose in the Save my photos to field. Click Start.
hp photosmart 1000 color printer user’s guide Saving photos from a memory card to your Macintosh You can save photos directly from a memory card to your Macintosh. You can use the HP PhotoSmart Photo Saver or you can use Finder to drag and drop files from the memory card to a location on your computer’s hard drive. To save photos from a memory card: 1. Choose the photos you want to save. If you need more information, see “Choosing photos on the printer’s front panel” on page 28. Note: 2.
Saving photos using infrared To save non-photo files: • If you want to save all files, including non-photo files (such as audio files), from a memory card using the front panel, choose ALL PHOTOS when you are selecting the photos you want to save. The non-photo files are automatically saved along with the photo files. If you need more information on how to select photos using the front panel, see “Choosing photos on the printer’s front panel” on page 28.
hp photosmart 1000 color printer user’s guide To... Follow these steps... Send photos to the printer 1. Using your digital camera, select the photos you want to save. See your digital camera documentation for details on selecting photos. 2. Aim your digital camera’s infrared port toward the infrared port on the printer and send the photos. Note: 3. The printer’s LCD displays Connecting when it starts communicating with the camera. 4.
Chapter 6 Care and maintenance The printer requires very little maintenance. You can use the HP PhotoSmart 1000 Toolbox to help take care of your printer. Be sure to keep the print cartridges fresh (don’t let them sit unused for long periods of time) and keep the printer clean and in good condition. Using the HP PhotoSmart Toolbox (Windows PC) Use the HP PhotoSmart Toolbox to calibrate and clean your printer, and to print a test page.
hp photosmart 1000 color printer user’s guide To... Open the Toolbox using a Windows PC Follow these steps... • From the Windows Start menu, select Programs, HP PhotoSmart 1000 Series, HP PhotoSmart 1000 Series Toolbox. OR • From the printer Properties, select the Services tab, then click Open the HP PhotoSmart Toolbox. 60 www.hp.
Using the HP PhotoSmart Utility (Macintosh) Using the HP PhotoSmart Utility (Macintosh) Use the HP PhotoSmart Utility to calibrate and clean your printer, and to print a test page. Open the Utility from the Utilities folder on your hard drive. Use the Utility to: • Select the printer. • Print a WOW! sample page to see the printer’s photo print quality. • Check the ink level of the print cartridges.
hp photosmart 1000 color printer user’s guide Cleaning the printer Materials you will need Before you begin, make sure you have the following: • Cotton swabs or any soft material that will not leave fibers. • Distilled, filtered, or bottled water. • Paper to set the print cartridges on while you are cleaning. Cleaning the print cartridges If you notice white lines or single-color streaks on your prints, the print cartridges may need to be cleaned.
Cleaning the printer To clean the print cartridges manually: 1. Remove the print cartridges. If you need more information, see “Replacing or installing print cartridges” on page 9. Note: 2. To keep the ink from drying out, make sure you replace the print cartridges in the printer within thirty minutes. Grasp one of the print cartridges by the top. Note: Be careful not to get ink on your hands or clothing. 3. Dip a clean cotton swab into distilled water and squeeze any excess water from the swab. 4.
hp photosmart 1000 color printer user’s guide Cleaning the print cartridge cradle If you notice vertical streaks or lines on your prints, the print cartridge cradles may need to be cleaned. Note: Be careful not to get ink on your hands or clothing. To clean the print cartridge cradles: 1. Remove the print cartridges. If you need more information, see “Replacing or installing print cartridges” on page 9.
Chapter 7 Troubleshooting The printer is designed to be reliable and easy to use. The following pages offer tips and advice for addressing frequently asked questions. Before you begin, make sure: • All the cable connections between your printer and computer are secure. • You are using the correct cable for your operating system—a parallel or a USB cable. If you need more information about using the correct cable, see the Appendix.
hp photosmart 1000 color printer user’s guide Software solutions Problem Possible cause Solution I inserted the printer software CD, but the computer could not read it. The CD was not properly installed. 1. Reinsert the CD and try again. 2. Try inserting a CD that you know works. If that CD does not work, you may need to service your CD player. 3. If other CDs work but the printer software CD does not, you may have a damaged CD.
Troubleshooting Problem Possible cause Solution The software did not install correctly. There may be a conflict with your virus protection program. Macintosh OR You need to uninstall the printer software for any reason. The binding margin appears in the wrong place. There may be a conflict with another software program. There may be a conflict with a peripheral device connected to the printer. You may not have chosen the correct paper orientation. 1. Uninstall your printer software.
hp photosmart 1000 color printer user’s guide Hardware solutions Problem Possible cause My printer is connected with a USB cable through another USB device or a hub and when I try to print I get a message saying “There was an error writing to .” Your printer may not be getting good data from the other device or hub. I've connected my printer using a USB cable, and when I try to print I get a message saying “There was an error writing to Dot4.
Troubleshooting Problem Possible cause Solution When I connect a USB cable between the printer and my computer, the “New Hardware Wizard” message does not appear. You may not be using Windows 98, 2000, or Me. Make sure your computer’s operating system is Windows 98, 2000, or Me and that your computer is connected using a USB cable. If you do not have Windows 98, 2000, or Me, you need to use a parallel cable. Your USB cable may not be working or may not be connected properly. 1.
hp photosmart 1000 color printer user’s guide Problem Possible cause Solution When I connected a USB cable between the printer and my computer, the “New Hardware Wizard” message appeared once, but the printer did not install. Now the “New Hardware Wizard” will not appear again. Installation was not completed, it was canceled, or there was an error. 1. • 2. (Windows PC only) When I connect a USB cable between the printer and my computer, an “Unknown device” message appears.
Troubleshooting Problem Possible cause Solution The printing is very slow. Your computer may have less than the recommended system requirements. Check the amount of RAM (memory) and Processor speed in your computer. See the Appendix for system requirements. Too many software programs may be running at the same time. Close all unnecessary software programs. You may be using outdated printer software. Check the printer driver you are using. Check HP’s Web site for the most recent software updates.
hp photosmart 1000 color printer user’s guide Problem Possible cause Solution The printing is very slow. You may have chosen 2400 x 1200 dpi. Windows PC You may be trying to print a photo. You may be using a USB cable and other USB devices are in use. 72 • In Printer Properties, in Photo Paper Printing, select PhotoREt instead of 2400 x 1200 dpi, then print your document again. Macintosh 1. On the Paper Type/Quality panel, select Best quality instead of High Resolution Photo. 2.
Troubleshooting Printing solutions Problem Possible cause Solution No page came out of the printer. The printer needs attention. Read the printer LCD for instructions. Power may be off or there may be a loose connection. 1. Make sure the power is on. 2. Make sure that all cable connections are secure. You may not have any paper in the paper tray. Check that paper is placed in the paper tray correctly. The printer’s top cover may be open. Close the printer’s top cover.
hp photosmart 1000 color printer user’s guide Problem Possible cause Solution No page came out of the printer. There may be a paper jam. 1. Check the printer’s LCD for any instructions. 2. Pull the paper out of either the paper tray or the output tray. (continued on next page) • 3. If you were printing labels, make sure a label did not become unglued from the label sheet while going through the printer. If the paper jam has cleared, print your document again.
Troubleshooting Problem Possible cause Solution No page came out of the printer. There may be a paper jam in the Automatic Two-Sided Printing Module. 1. Turn your printer off. 2. Press the button on top of the Automatic Two-Sided Printing Module and lower the access door. 3. Gently pull the jammed paper out of the Module, then close the access door. 4. Turn your printer back on. 5. Print your document again.
hp photosmart 1000 color printer user’s guide 76 Problem Possible cause Solution A blank page came out of the printer. You may be out of ink. Replace the print cartridge. You may have forgotten to remove the vinyl tape from the print cartridge. Make sure you have removed the protective piece of vinyl tape on each of the print cartridges. You may be trying to print a fax. 1. Save the fax in a graphic format, such as tiff. 2. Place it in a word processing document and print it from there.
Troubleshooting Problem Possible cause Solution Parts of the document are missing or are in the wrong place. You may have selected the wrong paper orientation. Windows PC (continued on next page) • Make sure you have selected the correct orientation (portrait or landscape) on the Features tab of Printer Properties. Macintosh • You may have selected the wrong paper size. Make sure you have selected the correct orientation (portrait or landscape) on the Page Setup dialog.
hp photosmart 1000 color printer user’s guide Problem Possible cause Solution Parts of the document are missing or are in the wrong place. You may have accidentally left Poster Printing on. Windows PC • Uncheck Poster Printing on the Features tab of Printer Properties. Macintosh • You may have incorrectly scaled text or graphics. Uncheck Poster Printing on the Layout panel in the Print dialog. Windows PC • Make sure text or graphics are scaled correctly using Scale to Fit on the Setup tab.
Troubleshooting Problem Possible cause Solution Print quality is poor. You may be running out of ink. Windows PC (continued on next page) • Check the print cartridge status in the HP PhotoSmart Toolbox. Macintosh • Check the print cartridge status in the HP PhotoSmart Utility. If you are running out of ink, replace the print cartridge. You may not be using the best paper type. • Make sure you are using a paper type intended for the printer.
hp photosmart 1000 color printer user’s guide Problem Possible cause Solution Print quality is poor. Your print cartridges may be out of alignment. Windows PC (continued on next page) • If the color and black ink are not lining up on the printed page, go to the Printer Services tab of the HP PhotoSmart Toolbox and click Calibrate the Printer. Macintosh • You may be printing in Draft mode.
Troubleshooting Problem Possible cause Solution Print quality is poor. If you have smearing, you may be using too much ink. Windows PC 1. Click Normal or Draft instead of Best on the Setup tab. 2. Reduce the amount of ink by going to the Advanced tab and using the Ink Volume slider. 3. Increase the dry time by going to the Advanced tab and using the Dry Time slider. Macintosh www.hp.com/photosmart 1. Click Normal or Draft instead of Best on the Paper Type/ Quality panel. 2.
hp photosmart 1000 color printer user’s guide Problem Possible cause Solution Photos are not printing correctly. You may not have inserted the photo paper correctly. Insert the photo paper print side down. (continued on next page) The photo paper may not be fully engaged. 1. Insert the photo paper as far as it will go into the paper tray. 2. Make sure that the paper guides rest snugly against the photo paper. See “Loading paper” on page 11 for more information.
Troubleshooting Problem Possible cause Solution Photos are not printing correctly. You may not have selected Best print quality. Windows PC 1. In the Printer Properties, select the Setup tab. 2. Select Best print quality. Macintosh Banners are not printing correctly. 1. In the Print dialog, select the Paper Type/Quality panel. 2. Select Best print quality. You may have forgotten to raise the output tray. Make sure that the output tray is up.
hp photosmart 1000 color printer user’s guide Automatic two-sided printing solutions Problem Possible cause Solution Windows PC The Automatic Two-Sided Printing Module is not enabled in the Toolbox. 1. Go to the Configuration tab of the HP PhotoSmart Toolbox. 2. Check Automatic Two-Sided Printing Module and click Apply. 3. Go to the Features tab of the Printer Properties dialog. 4. Select Two-Sided Printing. 5. Choose a content size option and click OK. 6. Make sure Automatic is selected.
Troubleshooting Problem Possible cause Solution Macintosh You may have selected an unsupported paper type or size in the Layout panel of the Print dialog. On the Layout panel in the Print dialog, make sure you have selected a paper type and size supported by the Automatic Two-Sided Printing Module. See HP’s Web site for a list of supported paper types. The paper size selected on the Setup tab in Printer Properties is not supported by the Automatic Two-Sided Printing Module.
hp photosmart 1000 color printer user’s guide Infrared (IR) solutions 86 Problem Possible cause Solution A connection cannot be established or the transmission seems to be taking longer than usual. The device from which you are trying to print may not support HP JetSend. Refer to the IR device’s documentation to check that it uses HP JetSend IR protocol. The IR device from which you are trying to print and the printer are not positioned properly.
Troubleshooting Error messages LCD Message Problem Some photos are corrupted. The printer detects that one or more photos specified in the job are corrupted and cannot be accessed. Photo is too large. Photo type is not supported. File type is not supported. The photo received from the camera via infrared is too large to be processed. The file specified for the job is not of a supported file type. Solution • OR • www.hp.
hp photosmart 1000 color printer user’s guide LCD Message Problem Solution Some photos are not on the card. Job was cancelled. Press OK. At the begining of the print job or during the print job, the printer checks the photo selection and detects that some of the specified photos are missing or have been deleted. Make sure that you have not accidently deleted any photos from the memory card. Some photos are not on the card. Check the DPOF file. Press OK. File directory structure is corrupted.
Troubleshooting LCD Message Problem Solution Paper is too long. See PC screen. The paper size is too long or too short to be used in the Automatic Two-Sided Printing Module. 1. Press Cancel/No. 2. Remove the Automatic Two-Sided Printing Module. 3. Reinstall the rear access door. 4. Change the software settings from Automatic to Manual. 5. Manually feed the paper into the printer for two-sided printing. Paper is too short. See PC screen. Wrong paper size. Cropping may occur.
hp photosmart 1000 color printer user’s guide 90 LCD Message Problem Solution Memory card in backwards. The memory card was inserted backwards. See “Inserting a memory card” on page 21 for more information. Card is not fully inserted. Push card in a little more. The memory card was not inserted correctly. www.hp.
Chapter 8 Specifications, regulatory and warranty information Specifications Paper Trays 1 letter-size, 1 4 x 6 inch photo Input Capacity 100 sheets letter, 20 sheets 4 x 6 in photo, 15 envelopes, 20 banners, 30 cards, 30 transparencies, 20 sheets of labels Output Capacity 50 sheets (for Normal and Best print quality), 35 sheets (for Draft print quality) Duplex Printing Yes, automatic accessory optional with 1000 Media Types Paper (plain, inkjet, photo, and banner), envelopes, transparencies, lab
hp photosmart 1000 color printer user’s guide Prints Color Yes Technology, Color HP PhotoREt lll, HP ColorSmart III, HP SmartFocus, Automatic Contrast Enhancement Print languages HP PCL 3 enhanced System Requirements Windows (95, 98, Me, NT 4.0, 2000): Pentium 233, 64–128 MB RAM, 200-500 MB free disk space, 800 x 600 16-bit color display, 4X CD-ROM Mac OS 8.6 or higher, G3–G4 based system with built-in USB, 64 MB RAM Dimensions 17 x 8 x 15 in. (17 x 8 x 17 in.
Regulatory and warranty information Japan Regulatory notices U.S.A. This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Korea Canada This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
hp photosmart 1000 color printer user’s guide Hewlett-Packard Limited Warranty Statement HP Product Duration of Limited Warranty HP Photo Printing software 90 Days HP PhotoSmart 1000 color printer 1 Year A. Extent of Limited Warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in material and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. 2.
Hewlett-Packard Year 2000 Warranty for Consumer Products Distributed Through Authorized Resellers Subject to all of the terms and limitations of the HP Limited Warranty Statement provided with this HP Product, HP warrants that this HP Product will be able to accurately process date data (including, but not limited to, calculating, comparing, and sequencing) from, into, and between the twentieth and twenty-first centuries, and the years 1999 and 2000, including leap year calculations, when used in accordance
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Appendix Connecting your printer Connecting the printer to your Windows PC You can use the HP PhotoSmart printer with a Windows PC or a Macintosh. For system requirements, see the following page. Note: We recommend that you connect the printer directly to your Windows PC for the best results. Do not connect the printer to another device (such as an Iomega Zip Drive or switchbox) that is already connected to your computer.
hp photosmart 1000 color printer user’s guide System requirements 98 Component Recommended Operating system Windows 95, 98, Me, NT 4.0, 2000 Processor Pentium 233 MHz RAM 64–128 MB Free disk space 200–500 MB Video display 800x600, 16-bit or higher CD-ROM 4x or better www.hp.
Connecting the printer to your Windows PC Connecting the printer To... Follow these steps... Connect the printer with a parallel cable 1. Shut down Windows and turn the computer off. 2. Connect the printer to the computer, using the parallel cable you purchased. 3. Plug in the printer, using the power cord that came in the package. 4. On the printer front panel, press Power to turn on the printer. 5. Turn on the computer. 6. Install the print cartridges and load paper. 7.
hp photosmart 1000 color printer user’s guide Connecting the printer to your Macintosh You will need a USB cable to connect the HP PhotoSmart printer to your computer’s USB port. This cable is available where you purchased your printer or at most computer supply stores, and must be purchased separately. System requirements 100 Component Recommended Operating system Mac OS 8.
Connecting the printer to a power source Connecting the printer To... Follow these steps... Connect the printer with a USB cable Note: The computer can be ON when you connect the printer with a USB cable. 1. Connect the printer to the computer, using the USB cable you purchased. 2. Plug in the printer, using the power cord that came in the package. 3. On the printer front panel, press Power to turn the printer on. 4. Install the print cartridges and load paper. 5.
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Index A Accessories cables 3 HP paper 3 memory cards 3 Two-Sided Printing Module 8 Attention light 7 to a Windows PC 97 types of cables needed 3 Controls 6 Copies, printing several of one photo 29 D B Default settings 20 Digital camera printing photos from the memory card C printing photos via infrared 32 Double-sided.
hp photosmart 1000 color printer user’s guide M Macintosh connecting the printer 100, 101 printing from 43 saving photos from a memory card 56 system requirements 100 type of cable needed to connect to 3 Memory cards inserting 21 overview 21 printing DPOF files 28 printing photos from 26, 31 saving photos from 53 saving photos to a Macintosh 56 saving photos to a PC 54 selecting photos to print 28 types supported 21 N Non-photo files, saving 55, 57 Numbering of photos 26 O Order of printing, selecting
Index Printing 35 adjusting the photo brightness 20 from a Macintosh 43 from a PC 36 index page 27 multiple copies of photos 29 number of copies 37, 45 order 37, 45 photos from a memory card 26 posters 37, 45 previewing your document 37, 45 test page 17 using infrared 32 Problems banner printing 83 Properties, printer 37 R Regulatory notices 93 Requirements cables 3 Macintosh 100 memory cards 3 PC 98 REt 91 S Saving photos to a Macintosh 56 to a PC 54 using infrared 57 www.hp.
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