HP Photosmart 420 series GoGo Photo Studio Print cartridge selection numbers Tri-color North America, Latin America, Asia Pacific #95 or #97 Tri-color Western Europe #343 or #344 Tri-color Eastern Europe, Russia, Middle East, Africa, Japan #135 or #134 Tri-color China, India Gray Worldwide #855 or #857 #100 Printed in the U.S.A. 06/05 v1.0.0 • Printed on recycled paper 2005 Hewlett-Packard Development Company, L.P. www.hp.
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Contents 1 2 3 4 5 Welcome................................................................................................................3 Finding More Information .......................................................................................4 Printer Parts ...........................................................................................................5 Available Accessories ..........................................................................................
Printing Problems ................................................................................................40 Bluetooth Printing Problems ................................................................................44 Error Messages ...................................................................................................44 6 Specifications ....................................................................................................47 System Requirements ...........................
1 Welcome Thank you for purchasing an HP Photosmart 420 series GoGo Photo Studio! The HP Photosmart GoGo Photo Studio is an innovative pairing of camera and printer in one easy-to-use device. The HP Photosmart 420 series uses HP Real Life technologies, such as red eye removal, to make it easy for you to get better prints with or without a computer. Note In this manual references to the printer mean the part of the GoGo Photo Studio other than the camera.
Chapter 1 Finding More Information Your new HP Photosmart 420 series GoGo Photo Studio comes with the following documentation: ● ● ● ● Quick Start or Setup Guide: The HP Photosmart 420 series GoGo Photo Studio comes with setup instructions that explain how to set up the HP Photosmart GoGo Photo Studio and install the HP Photosmart software. The Quick Start also includes basic camera operation. The name of the document varies by country/ region.
Printer Parts This section contains information only on the printer component of the HP Photosmart 420 series GoGo Photo Studio. For information on the camera, see the Camera User's Manual. Front View (Closed) 1 Control panel: Control the basic functions of the printer from here. 2 Camera dock cover: Open this to dock the camera on the printer.
Chapter 1 Front View (Open) 1 In tray: Load paper here. 2 In tray extender: Pull out to support paper. 3 Paper-width guide: Move to the width of the current paper to position the paper properly. 4 Print cartridge door: Open to insert or remove a print cartridge. 5 Output tray (open): The printer deposits prints here. 6 Camera port: Connect either a PictBridge-certified digital camera to this port or the optional HP Bluetooth wireless printer adapter. 7 Handle: Extend to carry the printer.
Indicator Lights 1 Printer battery light: Solid green if the optional battery is installed and fully charged, flashing if the battery is charging. 2 On light: Solid green if the printer is on, flashing if the printer is turning on or off. 3 Status light: Flashing red if there is an error or if some user action is required. An error message on the camera Image Display describes the problem. 4 Print light: Solid green if the printer is ready to print, pulsing green if the printer is busy printing.
Chapter 1 Control Panel 8 1 On: Press to turn the printer on or off. 2 Save: Press to transfer images from the docked camera to a connected computer. 3 Zoom: Press Zoom + to enter Zoom mode. Each subsequent press increases the zoom level. Pressing Zoom + when viewing thumbnails displays the current image at full size. Pressing Zoom - when viewing a zoomed image decreases the zoom level. Pressing Zoom - when viewing a image at the full size lets you view several images at the same time as thumbnails.
Total Images Summary Screen 1 HP Instant Share status: Displays the number of images (if any) selected for distribution using HP Instant Share. For more information, see the Camera User's Manual. 2 DPOF print status: Displays the number of images already selected on the camera for DPOF printing. 3 Battery indicator: Displays the charge levels of the camera batteries (top) and optional HP Photosmart Internal Battery (bottom), if installed. 4 Messaging area: Displays printer messages.
Chapter 1 Internal Battery Compartment 10 1 Cover of the battery compartment: Open this cover on the bottom of the printer to insert the optional HP Photosmart Internal Battery. 2 HP Photosmart Internal Battery: A fully-charged battery has sufficient charge to print approximately 75 images. You must purchase the battery separately. 3 Internal battery compartment: Insert the optional HP Photosmart Internal Battery here. 4 Battery compartment button: Slide to release the compartment cover.
Remote Control 1 Video : Press to toggle between viewing images on an attached television monitor or on the camera Image Display. 2 Play/Pause 3 Navigation buttons: Use the arrows to scroll through images or navigate the menus. Press OK to open/close a menu or to select a menu option. 4 Zoom + : Press to enter Zoom mode. Each subsequent press increases the zoom level. Pressing Zoom + when viewing thumbnails displays the current image at full size.
Chapter 1 Accessory Name Description The HP Photosmart Internal Battery lets you take the printer with you wherever you go. HP Photosmart Internal Battery The lightweight, durable HP Photosmart Carrying Case for Compact Printers holds and protects everything needed for hassle-free printing on the go.
For information on the camera batteries, see the Camera User's Manual (in the box or in online format on the HP Photosmart User's Manual CD, depending on the country/ region). The HP Photosmart GoGo Photo Studio remote control is intended primarily for operating the printer when you view images on a connected television. This remote uses a supplied CR2025 battery that you need to install. To install the remote battery: 1. Remove the battery compartment cover from the back of the remote. 2.
Chapter 1 The GoGo Photo Studio Menu Tabs 1 Print Menu 2 Playback Menu 3 Share Menu 4 Setup Menu 5 Help Menu Tip The GoGo Photo Studio menus contain many useful commands and options, but common functions, such as printing, are usually available with a single button press on the printer control panel. To use the GoGo Photo Studio menus: 1. Insert the camera in the camera dock on top of the printer. For more information see Connecting the Camera. 2.
● ● ● to print the images using one of these alternate layouts. Select Help and press OK to access help with this feature. – Print New: Select to display the Print New options. Select Full Size and press OK to print new images in the camera taken since the last time the camera was docked, one print per page. Select 2 Photos per Page, 4 Photos per Page, or Print Index to print the images using one of these alternate layouts. Select Help and press OK to access help with this feature.
Chapter 1 – ● 16 Live View Setup: Select to turn the Live View option for the camera to Live View On or Live View Off. This determines whether the camera displays a live image or not when you first turn the camera on. Live View is functional only when the camera is undocked. – Date/Time: Select to change the date and time on the camera. – USB Configuration: Select to set the camera to appear as a Digital Camera or as a Disk Drive when directly connected to a computer through a USB cable.
2 Getting Ready to Print Before you can begin printing, there are some easy procedures you need to become familiar with: ● ● ● Loading paper (see Loading Paper) Inserting print cartridges (see Inserting Print Cartridges) Connecting the camera (see Connecting the Camera) You must load paper, insert a print cartridge, and connect a camera with images in its internal memory or on its memory card before you can print.
Chapter 2 Loading Your Paper Paper loading tips: ● ● ● ● You can print on photo paper, index cards, or L-size cards. Before loading paper, slide out the paper-width guide to make room for the paper. Load only one type and size of paper at a time. Do not mix paper types or sizes in the In tray. Do not load more than 10 sheets of 10 x 30 cm (4 x 12 inches) photo paper for panoramic printing (possible only when printing from a computer). Loading more than ten sheets can cause paper feed problems.
Inserting Print Cartridges Your HP Photosmart 420 series GoGo Photo Studio can print in color and black-andwhite. HP provides different types of print cartridges so you can choose the best cartridge for your project. The cartridge number varies by country/region. Choose the correct cartridge number for your country/region. Note The cartridge numbers you can use with this printer appear on the back cover of the printed Printer User's Manual.
Chapter 2 Remove the Pink Tape: Do Not Touch Here Prepare the printer and cartridge: 1. Make sure the power is on and you have removed the cardboard from inside the printer. 2. Open the print cartridge access door of the printer. 3. Remove the bright pink tape from the cartridge. Insert the cartridge: 1. If you are replacing a cartridge, push down and pull outward on the cartridge in the cradle to remove it. 2. Hold the replacement cartridge with the label on top.
Align the cartridge: 1. Load paper in the In tray and press OK. 2. Follow the onscreen instructions to align the cartridge. See Aligning the Print Cartridge. Whenever you remove a print cartridge from the printer, store it in a print cartridge protector. The cartridge protector keeps the ink from drying out. Storing the cartridge improperly can cause the cartridge to malfunction.
Chapter 2 Dock the camera on the printer: 1. Open the camera dock cover, if necessary. 2. Hold the camera so the camera Image Display faces you and the bottom of the camera is down. 3. Make sure the camera is turned off. 4. Press the camera into the dock so that the connector tab in the camera dock plugs into the connector slot on the bottom of the camera. 5. In most cases, docking the camera turns on both the printer and the camera. If it does not, press the On button on the printer control panel.
3 Printing Basics The HP Photosmart 420 series GoGo Photo Studio lets you produce amazing prints without even going near a computer. After setting up the printer using the setup instructions that came in the box, you are just a few steps away from printing your images. This section describes: ● ● Printing from the Docked Camera Printing from Other Devices Note In the following instructions, always use the buttons on the printer control panel, unless instructed otherwise.
Chapter 3 Viewing images on a TV You can attach the HP Photosmart 420 series to a television monitor to view and select the images that you want to print. To view images on a television 1. Connect the printer to the television monitor by using the supplied video cable. 2. Turn the television monitor on and change the television setting to receive input from the HP Photosmart GoGo Photo Studio. For more information, see the user manual that came with the television. 3.
Note Do not undock the camera while printing. If you undock the camera while printing, all print jobs are cancelled. To print the current image: 1. Press or to browse to the image you want to print. 2. Press Print once for each copy of the current image you want to print. Press Cancel to cancel the current print job. To print only new images: Note New images are images taken since the last time the camera was docked. 1. 2. 3. Press OK to display the Print Menu. Press to select Print New, then press OK.
Chapter 3 Computer You will need to transfer your images to the computer before you can use them with the HP Photosmart software that lets you print from a computer. For more information, see Transferring to a Computer. For information on installing the HP Photosmart software, see the setup instructions that came in the box with the printer. The HP Photosmart software includes the interface that appears whenever you print from a computer.
PictBridge-certified Camera You can print images by connecting a PictBridge-certified digital camera directly to the camera port of the printer with a USB cable. When you print from a digital camera, the printer uses the settings that you selected on the camera. For more information, see the documentation that came with the camera. Printing from a PictBridge-certified Camera Using a PictBridge-certified camera with the printer is easy and fast.
Chapter 3 28 HP Photosmart 420 series GoGo Photo Studio
4 Maintaining and transporting the printer The HP Photosmart 420 series GoGo Photo Studio requires very little maintenance. Follow the guidelines in this chapter to extend the life span of the printer and printing supplies, and to ensure that your prints are always of the highest quality. For information on maintaining the HP Photosmart 420 series camera, see the Camera User's Manual.
Chapter 4 If you complete all three levels of cleaning using this procedure and you still notice white streaks or missing colors on the test page, you may need to clean the print cartridge copper-colored contacts. For more information, see Cleaning the Print Cartridge Contacts. Note If the cartridge or printer has been recently dropped, you may also see white streaks or missing colors in your prints. This problem is temporary and clears up within 24 hours.
does not print correctly when you installed a new print cartridge, use the following procedure to align the print cartridge. 1. 2. 3. 4. Press OK to display the menu tabs. Select Align cartridge, then press OK. A message appears on the camera Image Display reminding you to load plain paper. Load paper so the printer can print a calibration page. Use plain paper or index cards to conserve photo paper. Press OK to begin aligning the print cartridge.
Chapter 4 2. Click Check Now. HP Software Update searches the HP website for software updates. If the computer does not have the most recent version of the HP Photosmart software installed, a software update appears in the HP Software Update window. Note If the computer has the most recent version of the HP Photosmart software installed, the following message appears in the HP Software Update window: “No updates are available for your system at this time.” 3. 4. 5.
Caution Make sure the printer completes its power-down cycle before you unplug the power cord or remove the internal battery. This allows the printer to store the print cartridge properly. Follow these tips to help maintain HP print cartridges and ensure consistent print quality: ● ● ● When you remove a print cartridge from the printer, store it in a print cartridge protector to prevent the ink from drying out.
Chapter 4 2. 3. Remove the camera from the camera dock and close the camera dock door. Remove all paper from the In and Output trays, close the Output tray, and then close the In tray. Note Make sure the printer completes its power-down cycle before you unplug the power cord. This allows the printer to store the print cartridge properly. 4. 5. 6. Unplug the power cord. If the printer is connected to a computer, disconnect the USB cable from the computer. Always carry the printer upright.
5 Troubleshooting The HP Photosmart 420 series GoGo Photo Studio is designed to be reliable and easy to use. This section answers frequently asked questions about using the printer and printing without a computer. It contains information about the following topics: ● ● ● ● Printer Hardware Problems Printing Problems Bluetooth Printing Problems Error Messages For troubleshooting information about using the HP Photosmart software and printing from a computer, see the onscreen HP Photosmart Printer Help.
Chapter 5 The On light flashed briefly after I turned the printer off. Solution This is a normal part of the power-down process. It does not indicate a problem with the printer. The Status light is flashing red. Cause An error has occurred. Solution ● Check the camera Image Display for instructions. If you have a digital camera connected to the printer or the bundled camera in the camera dock, check the camera screen for instructions.
Note This is not an issue when HP Image Zone or Image Capture is set as the default image transfer application. Solution Close iPhoto, then press Save on the printer control panel. The printer does not find and display the images on the camera memory card or internal memory. Solution ● Turn off the printer. If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer.
Chapter 5 Solution Move the images from the camera's internal memory to the camera's memory card. To do this, press OK to access the menu tabs. Navigate to the Setup Menu, select Move Images to Card, then press OK. You can also remove the memory card and then redock the camera. This forces the HP Photosmart GoGo Photo Studio to read the internal memory of the camera. The printer is plugged in, but it will not turn on. Solution ● The printer may have drawn too much power.
● ● ● For more information on how to install the battery, see the documentation that came with the battery. Check that the printer power cord is securely connected to both the printer and the power source. When the printer is turned off, the printer battery light on the control panel flashes green to indicate that the battery is charging. Turn on the printer. The printer battery light flashes on the control panel to indicate that the battery is charging.
Chapter 5 port. The printer only recognizes one camera at a time. Or the PictBridge camera connected to the camera port was not on. Solution Disconnect both cameras, then connect the PictBridge camera to the camera port using the USB cable that came with the camera. If only the PictBridge camera is connected to the camera port, make sure it is turned on. Nothing is displayed on the television. Cause ● Video cable is not connected. ● Television/video input is not selected.
Paper does not feed into the printer correctly. Solution ● Make sure that the paper-width guide fits close to the edge of the paper without bending the paper. ● There may be too much paper loaded in the In tray. Remove some paper and try printing again. ● If sheets of photo paper stick together, try loading one sheet at a time.
Chapter 5 ● ● You may not have any paper in the In tray. Check that paper is loaded correctly in the In tray. For paper-loading instructions, see Loading Paper. The paper may have jammed while printing. See the following section for instructions on clearing a paper jam. The paper jammed while printing. Solution Check the camera Image Display for instructions. To clear a paper jam, try the following solutions.
The printer ejects the paper when preparing to print. Solution Direct sunlight could be interfering with the operation of the automatic paper sensor. Move the printer out of direct sunlight. The printer also ejects paper if it detects that the paper has already been printed on. Print quality is poor. Solution ● The print cartridge may be running out of ink. Check the ink-level icon on the camera Image Display, and replace the cartridge if necessary. For more information, see Insert the cartridge:.
Chapter 5 or memory card. The print and red eyes removal options are disabled for these images. Bluetooth Printing Problems Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. Be sure to also read the documentation that came with your HP Bluetooth wireless printer adapter and your device with Bluetooth wireless technology. My Bluetooth device cannot find the printer.
The following error messages may appear on the camera Image Display when the camera is docked on top of the printer. Follow the instructions to resolve the problem. Error message: Open output door or clear paper jam, then press OK. Solution To clear a paper jam, try the following: ● If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.
Chapter 5 46 HP Photosmart 420 series GoGo Photo Studio
6 Specifications This section lists the minimum system requirements for installing the HP Photosmart software, and provides selected printer specifications. For a complete list of specifications for the HP Photosmart GoGo Photo Studio camera, see the Camera User's Manual (in the box or in online format on the HP Photosmart User's Manual CD, depending on the country/region).
Chapter 6 (continued) Category Specifications Photo paper with tab 10 x 15 cm with 1.25 cm tab (4 x 6 inches with 0.5 inch tab) Index cards 10 x 15 cm (4 x 6 inches) A6 cards 105 x 148 mm (4.1 x 5.8 inches) L-size cards 90 x 127 mm (3.5 x 5 inches) L-size cards with tab 90 x 127 mm with 12.5 mm tab (3.5 x 5 inches with 0.
(continued) Category Specifications HP Tri-color (14 ml) HP Gray Photo Note The cartridge numbers you can use with this printer appear on the back cover of the printed Printer User's Manual. If you have already printed several times, you can also find the cartridge numbers in the HP Photosmart software. For more information, see Inserting Print Cartridges. USB 2.0 Full-speed Support Microsoft Windows 98, 2000 Professional, Me, XP Home, and XP Professional Mac OS X 10.2.3 through 10.3.
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7 HP Customer Care Note The name of HP support services may vary by country/region. If you have a problem, follow these steps: 1. 2. 3. 4. Check the documentation that came with the printer. For more information, see Finding More Information. If you are unable to solve the problem using the information in the documentation, visit www.hp.
Chapter 7 Placing a call Call HP Customer Care while you are near the computer and printer. Be prepared to provide the following information: ● ● ● ● ● ● ● ● Printer model number (located on the front of the printer). Printer serial number (located on the bottom of the printer). Camera model number (located on the front of the camera) Camera serial number (located on the bottom of the camera) Computer operating system.
Index A accessories 11, 33 aligning print cartridges 30 alignment page 30 B batteries compartment 10 model 12 black-and-white prints 19 Bluetooth printing 27 troubleshooting 44 wireless printer adapter 12 buttons 8 C cameras images do not print 43 port 5 carrying case model 12 transporting HP Photosmart GoGo Photo Studio 33 cartridges.
Q quality images 24 photo paper 33 printing test page 30 troubleshooting 43 R red eyes removal 24 remote control 11, 39 S slide show 24 specifications 47 storing HP Photosmart GoGo Photo Studio 32 photo paper 33 print cartridges 32 system requirements 47 T test page 30 transporting HP Photosmart GoGo Photo Studio 33 transporting printer 11 trays, paper 5 troubleshooting Bluetooth 44 Customer Care 51 error messages 44 flashing lights 35 paper problems 41 quality problems 43 U USB port 5 specifications 47 Z
Regulatory notices Hewlett-Packard Company This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: ● ● This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesired operation. Pursuant to Part 15.
HP Photosmart 420 series GoGo Photo Studio Print cartridge selection numbers Tri-color North America, Latin America, Asia Pacific #95 or #97 Tri-color Western Europe #343 or #344 Tri-color Eastern Europe, Russia, Middle East, Africa, Japan #135 or #134 Tri-color China, India Gray Worldwide #855 or #857 #100 Printed in the U.S.A. 06/05 v1.0.0 • Printed on recycled paper 2005 Hewlett-Packard Development Company, L.P. www.hp.