HP Photosmart A630 series User Guide
1 HP Photosmart A630 series User Guide................................................................................5 2 Get started How do I?....................................................................................................................................7 Find more information.................................................................................................................7 The HP Photosmart at a glance...................................................................
Contents Get creative..............................................................................................................................33 Add frames.........................................................................................................................35 Add captions.......................................................................................................................36 Create albums................................................................................
Contents 7 Troubleshooting Software installation issues......................................................................................................65 The installation failed..........................................................................................................65 The Found New Hardware Wizard appears when I connect the printer to a Windows computer.............................................................................................................................
Contents Environmental product stewardship program...........................................................................90 Paper use...........................................................................................................................91 Plastics...............................................................................................................................91 Material safety data sheets...................................................................................
HP Photosmart A630 series User Guide Welcome to the HP Photosmart A630 series User Guide! For more information about the HP Photosmart printer, see: • • • • • • • • • “Get started” on page 7 “Paper basics” on page 23 “Print without a computer” on page 27 “Print from a computer” on page 49 “Maintenance” on page 59 “Shop for ink supplies” on page 83 “HP support and warranty” on page 85 “Specifications” on page 87 “Regulatory and environmental information” on page 89 HP Photosmart A630 series User Guide 5
Chapter 1 HP Photosmart A630 series User Guide 6 HP Photosmart A630 series User Guide
2 Get started This section provides introductory information about the HP Photosmart A630 series printer. This section contains the following topics: • • • • • • • How do I? Find more information The HP Photosmart at a glance Control panel buttons and indicator lights The touch screen and stylus Setup Menu Optional accessories How do I? Click any of the following links to get more information on how to perform creative and common tasks using the HP Photosmart printer and software.
Chapter 2 (continued) Help from your device: Help is available from your device and contains additional information on select topics. Touch the question mark icon on the printer screen to get help on the current task. You can also view Help topics in the Setup menu. See “How to use the Setup Menu” on page 17 for information on accessing these help topics. www.hp.com/support If you have Internet access, you can get help and support from the HP Web site.
(continued) Label Description 8 Handle: Extend to carry the printer. 9 Printer screen: Lift up to adjust the viewing angle. You can preview photos, make selections from the printer menu, and more from this screen. 10 USB port: Connect the printer to a computer using a USB cable (purchased separately) here. 11 Power cord connection: Connect the power cord here.
Chapter 2 Control panel buttons and indicator lights Figure 2-3 Control panel and indicator lights Label Description 1 On: Press to turn the printer on or off. The On button will glow when the power is on. 2 Memory card and PictBridge light: This light flashes and then remains lit after a memory card is correctly inserted or when a supported device is attached to the camera port.
Use the touch screen Use your fingers on the touch screen for most operations, such as photo navigation, printing, making selections in the printer menus, or touching the onscreen buttons in the quick touch frame that borders the photo viewing area of the touch screen. For more information on the quick touch frame, see “The quick touch frame” on page 13. The printer chirps once for each button press. You can change the volume of the sounds or turn them off in the Preferences menu.
Chapter 2 There are two stylus storage areas on the printer: a slot that stores the stylus until you need to use it and a hole where you can rest the stylus and keep it handy. Figure 2-4 Stylus storage areas Label Description 1 Stylus well: Place the stylus here to keep it handy while you work with your photos. 2 Stylus storage slot: Securely store the stylus here when moving the printer or between sessions.
Photosmart Express Menu 1 Ink level: Indicates the amount of ink estimated to be remaining in the print cartridge. 2 Battery status: Indicates how much charge remains on the optional printer battery, if installed. 3 Setup icon: Touch to open the setup menu. 4 View and Print: Lets you view, edit, and print photos on a memory card. You can also select a creative project (albums, greeting cards, design gallery, etc) for your photos, by selecting a photo and touching Create.
Chapter 2 NOTE: The quick touch frame buttons are visible only when the printer is turned on and you have made a selection from the Photosmart Express menu. Also, only the buttons relevant to the current mode or task will be lit. Figure 2-5 Quick touch frame Label Description 1 Home: Touch to access the Photosmart Express menu. 2 Cancel: Touch to stop a print action. 3 Arrows: Touch to navigate through photos or Create menus. 4 Back: Touch to return to the previous menu or view.
Thumbnail view and 1-up view You can view photos on your memory card in thumbnail view or 1-up view. A Thumbnail view B 1-up view 1 Arrow keys 2 Number of photos selected 3 Current photo number of the total number of photos present on the memory card To view photos in 1-up view 1. Insert a memory card. For more information, see “Print from a memory card” on page 27. 2. Touch Home on the quick touch frame to return to the Photosmart Express menu, if necessary. 3.
Chapter 2 Photo icons Photo icons appear on photos and video clips in thumbnail and 1-up views. Some icons show the status of a photo or video clip. Others can affect the photo or video clip when touched. Table 2-1 Photo icons Photo icon Description Print status: Indicates the photo is printing, and how many copies of the photo will be printed. Copies: Touch a photo in 1-up view to select it for printing and to display the copies scroll bar.
How to use the Setup Menu This section describes how to use the Setup Menu. To use the setup menu 1. Touch Home on the quick touch frame to return to the Photosmart Express menu, if necessary. 2. Touch the Setup icon on the Photosmart Express menu to open the Setup Menu, and then touch the scroll arrows to navigate through the menus. 1 Setup icon Get started 3. Touch a menu name to open the options under that menu. Options that are not accessible are dimmed.
Chapter 2 Label Description 1 Menu name: The name of the current menu. 2 Contextual help: Touch to access context-sensitive help for the current screen or function. 3 Menu scroll arrows: Touch to scroll through menus or menu options. 4 Menu option: The options available in the current menu. 4. Touch an option to open it or to perform the operation it indicates. . 5.
Cartridge • Align cartridge: Touch to align the print cartridge, which ensures high print quality prints. Do this if colors in the printouts are misaligned, or if the alignment page does not print correctly when you install a new print cartridge. • Clean cartridge: Touch to clean the print cartridge. After cleaning, you will be asked if you want to continue to second-level cleaning (touch Yes or No), and if you touch Yes another cleaning cycle is completed.
Chapter 2 • • • • • Software Install Mode: Touch to change the software install mode. Select On (default), and the embedded HP quick connect software will automatically install when you connect the printer to a computer with a USB cable. For more information, see “Software installation” on page 95. Select Off if you are using the printer with the HP Wireless Printing Upgrade Kit or an HP Jet Direct box.
The HP Bluetooth wireless printer adapter goes into the camera port on the front of the printer, and lets you use Bluetooth wireless technology for printing. Figure 2-8 HP Photosmart Carrying Case The lightweight, durable HP Photosmart Carrying Case holds and protects everything needed for hassle-free printing on the go. To purchase accessories, go to: www.hpshopping.com (U.S.) www.hpshopping.ca (Canada) www.hp.com/eur/hpoptions (Europe) www.hp.
Chapter 2 Get started 22 Get started
3 Paper basics Learn how to choose the right paper for your print job and how to load it into the input tray for printing. • • Choose the best paper for the job Load your paper Choose the best paper for the job Use HP Advanced Photo Paper. It is especially designed to work with the inks in your printer to create beautiful photos. Other photo papers might produce inferior results. For a list of available HP-designed inkjet paper, or to purchase supplies, go to: • • • • www.hpshopping.com (U.S.) www.
Chapter 3 To load paper 1. Open the output tray. The input tray opens automatically. 1 Input tray 2 Paper-width guide 3 Output tray 2. Load up to 20 sheets of photo paper with the print side or glossy side facing the front of the printer. If you are using tabbed paper, load the paper so tab feeds in last. When loading, slide the paper to the left side of the input tray and push the paper down firmly until it stops. 3.
Paper basics You can select from a greater number of paper sizes when you print from a computer than when you print without a computer. When you print without a computer, the printer senses the paper size being used and scales the image to fit on the paper size being used.
Chapter 3 Paper basics 26 Paper basics
4 Print without a computer Print without a computer This section contains the following topics: Print from a memory card Save photos from a memory card to another device Print from a PictBridge-certified camera or device Print from a Bluetooth device Get creative Enhance or edit your photos • • • • • • Print from a memory card This section explains how to print digital photos that are stored on a memory card.
Chapter 4 Supported memory cards The HP Photosmart printer can read a variety of memory cards. These cards are manufactured by several vendors and are available in a variety of storage capacities. Print without a computer • • • • • • CompactFlash Type I and II MultiMediaCard Secure Digital Memory Sticks, Memory Stick Duo, Memory Stick PRO Duo xD-Picture Card miniSD Card with SD adapter CAUTION: Using unsupported memory cards may damage the memory card and the printer.
Print photos from a memory card Important: Your photos are instantly dry, and can be handled immediately after they are printed. However, HP recommends that you leave the printed surface of your photos exposed to the air for 3 minutes after printing to allow the colors to fully develop before you stack them with other photos or place them in albums. One touch photo prints 1. Touch Home on the quick touch frame to return to the Photosmart Express menu, if necessary. 2.
Chapter 4 4. If you want several copies of the same photo, touch the up and down arrows on the copies icon and set the number of copies to be printed. Print without a computer 1 Number of photos selected 2 Copies icon 5. Touch the arrow keys to browse through photos and select other photos you want to print. To return to the thumbnail view, touch . 6. When you finish selecting photos, touch Print to print all the selected photos. To deselect photos To deselect one photo a.
NOTE: An index page print will not provide a print preview, once Yes is selected it will just print. NOTE: An index page prints 24 photos on one page. If there are more than 24 images in the card, multiple pages will be printed including all the photos in the card. A photo index shows thumbnail views and index numbers for photos on a memory card. Use an index card instead of photo paper to cut costs when printing index pages.
Chapter 4 Remove a memory card Print without a computer CAUTION: Do not pull out the memory card while the memory card/camera port light is flashing. A flashing light means the printer or computer is accessing the memory card. Wait until the light remains solid. Removing a memory card while it is being accessed may corrupt information on the card or damage the printer and card.
Print from a Bluetooth device This section describes how to print from any device with Bluetooth wireless technology, a short-range communications technology that enables a wide range of devices to connect with each other without the clutter of cables. This section contains the following topics: • Print photos from a Bluetooth device NOTE: For more information on Bluetooth wireless technology and HP, go to www.hp.com/go/bluetooth.
Chapter 4 Choose the best path: Print without a computer • • 1 View and Print icon 2 Create icon View and Print icon: Touch this icon, select a photo, and then touch Create to: ◦ Apply multiple creative features to a single photo ◦ Print multiple copies of a creative project ◦ Save a creative project to your memory card Use this path to create more elaborate projects and save them for future printing! Create icon: Touch this icon on the Photosmart Express menu to: ◦ Apply a single creative feature
The Frames creative option lets you add a frame to the current photo. You can select from several categories, including: Seasons, Kids, Daily Life, and Special Events. Each frame has a landscape and portrait version. To use the Frames creative option 1. Touch Home on the quick touch frame to return to the Photosmart Express menu, if necessary. 2. Touch View and Print or Create on the Photosmart Express menu. NOTE: If you select Create, you cannot save your creative project to the memory card.
Chapter 4 Add captions Print without a computer The Caption creative option lets you add text (24 characters maximum) to the current photo by using a touch screen keyboard. You can select from five fonts and twenty colors for the text. You can type uppercase and lowercase letters, numbers, and common punctuation marks and symbols. NOTE: The keyboard displays Latin alphabet and extended Latin alphabet characters only. To use the Caption creative option 1.
NOTE: Save to Card option will only appear if the you have selected View and Print option on the Photosmart Express menu. NOTE: If you choose Continue without Saving, you can later delete the caption from the photo by touching the Edit button in 1-up view and then touching Remove Captions. Follow the prompts on the touch screen. Once you remove the memory card or turn off the printer, the caption(s) are deleted, unless you chose to save them to the card.
Chapter 4 Print without a computer 8. Follow the prompt to use selected photos (if any) or to select photos. Touch Select All if you want to include all photos on the memory card in your album. 9. Touch Done when you are ready to preview the album. 10. In the Album Pages window the recommended number of pages that will create the best looking album is displayed. Change the number of pages if desired, and then touch Done. The album opens with the selected photos placed on pages.
The Draw creative option lets you draw on the current photo with the stylus. You can change the color and line weight or switch to an eraser tool to edit drawings you have already made on the photo. To use the Draw creative option 1. Touch Home on the quick touch frame to return to the Photosmart Express menu, if necessary. 2. Touch View and Print or Create on the Photosmart Express menu. NOTE: If you select Create, you cannot save your creative project to the memory card.
Chapter 4 Add clip art The Clip Art creative option lets you add clip art to the current photo. You can select from several categories, including: Seasons, Kids, Daily Life, and Special Events. Print without a computer To use the Clip Art creative option 1. Touch Home on the quick touch frame to return to the Photosmart Express menu, if necessary. 2. Touch View and Print or Create on the Photosmart Express menu. NOTE: If you select Create, you cannot save your creative project to the memory card.
Print without a computer You can apply various special effects including Brightness, Contrast, Saturation, Slimming, Retro, and Posterize depending on the category you choose. You can also modify the effect by changing the settings available for that effect. To use the Design Gallery creative option 1. Touch Home on the quick touch frame to return to the Photosmart Express menu, if necessary. 2. Touch View and Print or Create on the Photosmart Express menu.
Chapter 4 Create Greeting Cards The Greeting Cards option lets you make a personalized greeting card with your photos. You can modify the effect by changing the settings available for that effect. Print without a computer To use the Greeting Card creative option 1. Touch Home on the quick touch frame to return to the Photosmart Express menu, if necessary. 2. Touch View and Print on the Photosmart Express menu. 3.
Create Photo Layouts Print without a computer The Photo Layouts creative option lets you print several photos on a single sheet of paper. To use the Photo Layouts creative option 1. Touch Home on the quick touch frame to return to the Photosmart Express menu, if necessary. 2. Touch Create on the Photosmart Express menu. 3. Touch the Photo Layouts creative option. Use the onscreen arrows to navigate to this option if it is not visible. 4.
Chapter 4 Print without a computer 4. Touch anywhere on the touch screen to pause the slideshow. Touch Resume to continue the slideshow. To change slideshow settings, touch the Settings icon before touching Slideshow. For information on slideshow settings, see the slideshow section of “Setup Menu” on page 16. 5. Touch Home to stop the slideshow. To print from a slideshow 1. When the photo you want to print is displayed, touch anywhere on the touch screen to pause the slideshow. 2.
NOTE: Photo sticker paper is not available in all countries/regions. To use Photo Stickers mode 1. Touch Home on the quick touch frame to return to the Photosmart Express menu, if necessary. 2. Touch Create on the Photosmart Express menu. 3. Touch Photo Stickers. Use the onscreen arrows to navigate to this option if it is not visible. 4. Browse through your photos, touch one to open it in 1-up view, and touch it again to select it.
Chapter 4 Print without a computer 5. Browse through your photos and touch one to open it in 1-up view. While the Passport Photos mode is on, the printer displays photos in the selected aspect ratio. This means only part of each photo appears. To change the area of the photo that prints, touch the photo to open it in 1-up view, and then touch Edit, and then touch Crop. The entire photo is displayed, but the crop box is in the selected aspect ratio.
Use Photo Fix • • • • Sharpen photos. Improve the dark areas of a photo without affecting the light areas of a photo. Improve the overall brightness, color, and contrast of photos. Auto-align photos. Many digital cameras record images at a size that does not fit standard photo paper sizes, such as 10 x 15 cm (4 x 6 inches). If necessary, printers crop or trim an image to fit the paper size. The auto-align feature senses the position of subjects’ heads and attempts to avoid trimming those from the photo.
Chapter 4 3. Touch Red Eye Removal. 4. Touch On to remove red eye from all photos. Touch Off to undo red eye removal from all photos. Print without a computer Use Pet Eye Fix Using Pet Eye Fix, you can reduce the glow in the eyes of your pets that can occur in photos taken with a flash. To use the Pet Eye Fix feature 1. Touch Edit when viewing a photo in 1-up view. 2. Touch Pet Eye Fix.
5 Print from a computer This section describes how to print photos when the HP Photosmart A630 series printer is connected to a computer, and you want to print a photo from an image editing application.
Chapter 5 NOTE: Set up the printer and install the printer software before trying to transfer photos to a connected computer. You cannot transfer photos until you have done this. For more information, see “Software installation” on page 95. To save photos from a memory card to a connected computer 1. Insert a memory card that contains photos into the correct memory card slot in the printer. 2. Follow the prompts on your computer. 3. Follow the steps for your operating system.
▲ Double-click the USB drive icon on the desktop that represents the memory card. 3. Select the files you want to delete, and then delete them. To back up photos from a memory card to another storage device 1. Do one of the following: If a memory card is already inserted, do the following: ▲ Connect a compatible camera or flash drive to the front camera port of the printer.
Chapter 5 Change the print settings for the print job This section describes how to change print settings, such as paper type or print quality, when printing from a computer. This section contains the following topics: • • • Change the print quality Change the paper type Change the paper size Change the print quality Choose the print quality and speed to optimize your photo printing. To select a print quality and speed 1. Open the file that you want to print. 2.
Change the paper type For best results, always select a specific paper type that matches the media you are using for the print job. To select a specific paper type 1. Open the file that you want to print. 2. Follow the steps for your operating system. Windows users a. Select File, and then select Print. b. Make sure the HP Photosmart A630 series is the selected printer. c. Click Properties or Preferences.
Chapter 5 Print photos This section describes how to print several types of photos and contains the following topics: • • • • • Print borderless photos Print photos with a border Print postcards Print panoramic photos Print on index cards and other small media Print borderless photos Use borderless printing to print to the edges of the paper. Print from a computer Guidelines • To learn how to use the photo printing features, see “Enhance your photos” on page 51.
Print photos with a border Guidelines • To learn how to use the photo printing features, see “Enhance your photos” on page 51. • Verify the photo paper you are using is not rippled or curled. • Do not exceed the paper tray capacity when loading media. For more information, see “Printer specifications” on page 87. To print a photo with borders 1. Verify that the printer is turned on. 2. Load appropriate paper for current print job. For more information, see “Load your paper” on page 23. 3.
Chapter 5 5. Uncheck the Borderless check box, if it is checked. 6. Select any other print settings that you want, and then click OK (Windows) or Print (Mac OS). Print postcards Guidelines • Use only cards and small media that meet the printer paper-size specifications. For more information, see “Printer specifications” on page 87. • Do not exceed the paper tray capacity when loading media. For more information, see “Printer specifications” on page 87. Print from a computer To print postcards 1.
NOTE: If the software program you are using includes a photo printing feature, follow the instructions that are provided with the software program. Otherwise, follow these instructions. To print panoramic photos 1. Verify that the printer is turned on. 2. Load appropriate paper for current print job. For more information, see “Load your paper” on page 23. 3. Open the file that you want to print. 4. Follow the steps for your operating system.
Chapter 5 Windows users a. Select File, and then select Print. b. Make sure the HP Photosmart A630 series is the selected printer. c. Click Properties or Preferences. NOTE: The path to the Printer Properties dialog box can vary depending on the software program you are using. Mac users a. Choose File, and then choose Print. b. Make sure the HP Photosmart A630 series is the selected printer. c. Choose the Printer Features pane. 5. In the Paper Type drop-down list, and then select Other Plain. 6.
6 Maintenance This section contains basic maintenance procedures that can help keep your printer performing well and producing top-quality photos.
Chapter 6 View estimated ink levels You can view the estimated ink level of the print cartridge installed in the printer on the printer itself. The printer screen displays an ink-level icon that shows the approximate amount of ink remaining in the cartridge: NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays.
*Display permanence rating by Wilhelm Imaging Research, Inc. or HP Image Permanence Lab. For details, visit www.hp.com/go/printpermanence. CAUTION: Check that you are using the correct print cartridges. Also, note that HP does not recommend modifying or refilling HP cartridges. Damage that results from modifying or refilling HP cartridges is not covered by the HP warranty. To insert or replace a print cartridge 1. Make sure the power is on and you have removed the cardboard from inside the printer. 2.
Chapter 6 5. Hold the replacement cartridge with the label on top. Slide the cartridge at a slight upward angle into the cradle so the copper-colored contacts go in first. Push the cartridge until it snaps into place. 6. Close the print cartridge door. 7. Follow the onscreen instructions. NOTE: Recycle the old cartridge. The HP Inkjet Supplies Recycling Program is available in many countries/regions and lets you recycle used print cartridges free of charge. For more information, go to www.hp.
a. Click Properties or Preferences. NOTE: The path to the Printer Properties dialog box can vary depending on the software program you are using. b. Click the Order Supplies Online button. Mac users ▲ Click the Supplies button. 3. Follow the onscreen instructions on your computer. To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.
Chapter 6 Store the print cartridge When you store the printer, always leave the active print cartridge inside the printer. The printer stores the print cartridge in a protective cap during the power-down cycle. CAUTION: Make sure the printer completes its power-down cycle before you unplug the power cord. This allows the printer to store the print cartridges properly.
7 Troubleshooting Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. TIP: HP recommends using a USB cable 3 meters (10 feet) or less in length. Using a longer USB cable may cause errors.
Chapter 7 2. 3. 4. 5. Mac users a. Double-click the Applications:Hewlett-Packard folder. b. Double-click HP Uninstaller and follow the onscreen instructions. Pause or disable any active virus protection applications. Quit all software applications. Turn the printer off, wait 10 seconds, and then turn the printer on. Reinstall the printer software according to the setup instructions that came with the printer.
The printer does not appear in Printers and Faxes (Windows only) Try the following solutions to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Retry the installation Solution 2: Disable Software Install Mode Solution 1: Retry the installation Solution: Make sure the software is installed by verifying that there is HP Photosmart 630 series folder in the HP folder of the Windows Start menu.
Chapter 7 Solution 2: Make sure Software Install Mode is enabled Solution: Make sure Software Install Mode option is enabled in the printer menu. To enable Software Install Mode 1. Touch the Setup icon to display the Setup menu. For more information, see “Setup Menu” on page 16. 2. Touch Preferences. 3. Touch Software Install Mode. 4. Make sure the On option is checked. 5. Turn the printer off, wait 10 seconds, and then turn the printer back on. Cause: Software Install Mode might be off.
I want to attach the printer to my computer to transfer photos only, but the software installation program keeps appearing Solution: To transfer photos from the printer to your computer without installing software, disable Software Install Mode on the printer and then connect the printer to your computer with a USB cable. To disable Software Install Mode 1. Touch the Setup icon to display the Setup menu. For more information, see “Setup Menu” on page 16. 2. Touch Preferences. 3. Touch Software Install Mode.
Chapter 7 Solution 1: Check the power cord Solution: • The printer may be plugged into a power strip that is turned off. Turn on the power strip, and then turn on the printer. • The printer may be plugged into an incompatible power source. If you are traveling abroad, make certain the power source in the country/region you are visiting complies with the power requirements and power cord of the printer. • Check that the power adapter is functioning properly.
The printout did not appear Try the following solution for this problem. Solution: Try the following steps to clear the paper jam: • If the paper came part way through the front of the printer, gently pull the paper towards you to remove it. • If the paper did not come part way through the front of the printer, try removing it from the back of the printer: ◦ Remove the paper from the input tray. ◦ Gently pull the jammed paper to remove it from the back of the printer.
Chapter 7 Solution 3: Make sure that the printer power cord is securely attached Solution: Make sure that the printer power cord is securely attached and the printer is turned on. Cause: The printer might not be connected to a power source. If this did not solve the issue, try the next solution. Solution 4: Wait until USB hub is not busy and try printing again Solution: Wait until the other device is no longer being accessed or connect the printer directly to the computer.
4. Plug the power cord back into the printer. 5. Plug the USB cable back into the USB port on the back of the printer. 6. If the problem persists, unplug the power cord and the USB cable and uninstall the printer software: a. From the Windows Start menu, go to All Programs > HP > HP Photosmart A630 series > Uninstall. b. Follow the onscreen instructions. 7. Turn the printer off, wait 10 seconds, and then turn the printer on. 8. Restart the computer. 9.
Chapter 7 The printer did not print borderless photos Try the following solution for this problem. Solution: To turn on borderless printing when printing from the printer control panel 1. Touch the Setup icon to display the Setup menu. For more information, see “Setup Menu” on page 16. 2. Touch Preferences. 3. Touch Borderless. 4. Touch On to turn borderless printing on. To turn on borderless printing when printing from a computer 1. Verify that the printer is turned on. 2.
A blank page came out of the printer Try the following solution for this problem. Solution: Print a test page. For more information, see “Print a test page” on page 63. Replace the print cartridge if necessary. For more information, see “Insert or replace the print cartridge” on page 60. Cause: The print cartridge may be depleted of ink. Parts of the printed document are missing or are in the wrong place Try the following solution for this problem.
Chapter 7 Solution 3: Print on correct side of paper Solution: Cause: Make sure the paper is loaded with the side to be printed facing up. You may be printing on the wrong side of the paper. If this did not solve the issue, try the next solution. Solution 4: Clean print cartridge Solution: Clean the print cartridge. For more information, see “Clean the print cartridge automatically” on page 59. Cause: You may need to clean the print cartridge.
• • Solution 4: Make sure you are using the correct Bluetooth passkey Solution 5: Move Bluetooth device closer to the printer Solution 1: Wait until Bluetooth printer is ready to receive data Solution: If you are using the optional HP Bluetooth wireless printer adapter, make sure the adapter is plugged into the camera port on the front of the printer. The light on the adapter flashes when the adapter is ready to receive data.
Chapter 7 If this did not solve the issue, try the next solution. Solution 5: Move Bluetooth device closer to the printer Solution: Move the device with Bluetooth wireless technology closer to the printer. The maximum recommended distance between the device with Bluetooth wireless technology and the printer is 10 meters (30 feet). Cause: You may be too far from the printer. No page came out of the printer.
Device messages The following is a list of error messages that may appear while your printer is connected to a computer: • • • • • • • • • Low on ink The print cartridge is old or damaged The print cartridge is missing or incorrect The print carriage has stalled The printer is out of paper There is a paper jam The paper loaded does not match the paper size selected Insert only one memory card at a time There was a problem with the memory card Low on ink Solution: Have a replacement cartridge on hand to av
Chapter 7 The print cartridge is missing or incorrect Solution: Troubleshoot and replace the cartridge, if necessary. To troubleshoot a print cartridge 1. Replace remanufactured or refilled cartridges, if installed, with genuine HP products. 2. Remove the cartridge and then reinstall it. For more information, see “Insert or replace the print cartridge” on page 60. 3. Make sure the cartridge is compatible with the printer. 4. If this does not work, replace the cartridge.
The paper loaded does not match the paper size selected Solution: The paper loaded does not match the paper size selected. Try the following: 1. Change the type of paper selected for the print job. 2. If your printer has multiple paper trays, make sure the correct tray is selected for the print job. 3. Make sure the correct paper is loaded in the paper tray. Insert only one memory card at a time Solution: The printer has two or more different types of memory cards inserted simultaneously.
Chapter 7 Troubleshooting 82 Troubleshooting
Shop for ink supplies For a list of print cartridge numbers, see the printed documentation that came with the HP Photosmart. You can order print cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your device and purchase print cartridges. To order HP papers and other supplies, go to www.hp.com/buy/supplies.
Chapter 8 Shop for ink supplies 84 Shop for ink supplies
9 HP support and warranty This section contains the following topics: • • • Check the HP support Web site first HP support by phone Additional warranty options For the full warranty statement, see the product Basics Guide that came in the box with the product. Check the HP support Web site first To check for online support 1. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers.
Chapter 9 Placing a call Call HP support while you are in front of the computer and the HP Photosmart.
10 Specifications This section lists the minimum system requirements for installing the HP Photosmart software, and provides selected printer specifications. • • System requirements Printer specifications System requirements Operating System Windows XP Home, XP Professional, x64 Edition, or Vista Mac OS X v10.
Chapter 10 (continued) HP recommends that the USB cable be less than 3 meters (10 feet) in length PictBridge: Using the camera port Motion JPEG AVI Motion JPEG Quicktime MPEG-1 Margins Media Sizes Top 0.0 mm (0.0 inches) ; Bottom 0.0 mm (0.0 inches) ; Left/right 0.0 mm (0.0 inches) Photo paper 10 x 15 cm (4 x 6 inches), 13 x 18 cm (5 x 7 inches) Photo paper with tab 10 x 15 cm with 1.25 cm tab (4 x 6 inches with 0.5 inch tab) Index cards 10 x 15 cm (4 x 6 inches) A6 cards 105 x 148 mm (4.1 x 5.
11 Regulatory and environmental information The following regulatory and environmental information applies to the HP Photosmart A630 series printers. • • • Regulatory notices Environmental product stewardship program EU Declaration of Conformity Regulatory notices The following regulatory notices apply to the HP Photosmart A630 series printers.
Chapter 11 FCC statement LED indicator statement Regulatory and environmental information Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily.
www.hp.com/hpinfo/globalcitizenship/environment/index.html This section contains the following topics: • • • • • • • Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Power consumption Disposal of Waste Equipment by Users in Private Households in the European Union Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Chapter 11 Disposal of Waste Equipment by Users in Private Households in the European Union Regulatory and environmental information 92 Regulatory and environmental information
EU Declaration of Conformity Suppliers’ Name: Hewlett-Packard Company Supplier’s Address: 16399 West Bernardo Drive Regulatory and environmental information According to ISO/IEC 17050-1 and EN 17050-1 San Diego, CA 92127-1899 USA Declares that the product: Product Name: HP Photosmart A630 series Regulatory Model Number: SDGOA-0811 EU Declaration of Conformity 93
Chapter 11 (continued) Conforms to the following Product Specifications: Safety: EN 60950-1:2001, IEC 60950-1:2001 EMC: EN 55022:2006, Class B EN 61000-3-2:2006 EN 61000-3-3:1995+A1:2001+A2:2005 EN 55024:1998+A1:2001+A2:2003 Supplementary information: The product herewith complies with the requirements of the Low Voltage Directive 2006/95/EC and the EMC Directive 2004/108/EC and carries the CE marking accordingly.
Software installation The printer includes HP quick connect software, which installs when you connect the printer to your computer. In less than two minutes, you’ll be ready to print from your computer! NOTE: Windows XP or Vista or Mac OS X v10.4 or v10.5. For Windows 64-bit systems: Please download the software from the HP support website at www.hp.com/support. NOTE: The USB 2.
Appendix A Software installation 96 Software installation
