HP Photosmart D5400 series Basics Guide
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1 HP Photosmart overview The HP Photosmart at a glance.................................................................................................2 Control panel features................................................................................................................3 Find more information.................................................................................................................4 Load paper............................................................................
1 HP Photosmart overview Use the HP Photosmart to print photos from a memory card or print directly on the surface of specially coated CDs and DVDs. You can access many HP Photosmart functions directly from the control panel, without turning on your computer. NOTE: This guide introduces basic operations and troubleshooting, as well as provides information for contacting HP support and ordering supplies.
(continued) Label Description 13 Rear door 14 Rear USB port 15 Power connection* * Use only with the power adapter supplied by HP. Control panel features Label Icon Overview The following diagram and related table provide a quick reference to the HP Photosmart control panel features. Name and Description 1 Color graphics display (also referred to as the display): Shows photos on a memory card. Also shows status and error messages. 2 Attention light: Indicates a problem occurred.
Chapter 1 Find more information A variety of resources, both printed and onscreen, provide information about setting up and using the HP Photosmart. Setup Guide The Setup Guide provides instructions for setting up your HP Photosmart and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, or see “Troubleshooting and support” on page 13 in this guide.
TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the paper in the stack is the same size and type and free of rips, dust, wrinkles, and curled or bent edges. CAUTION: Make sure that the product is idle and silent when you load paper into the main input tray. If the product is servicing the ink cartridges or otherwise engaged in a task, the paper stop inside the product might not be in place. You could push the paper too far forward, causing the product to eject blank pages.
Chapter 1 NOTE: When you use legal-size paper, leave the tray extender closed. To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray 1. Raise the photo tray lid to load photo paper in the photo tray. 2. Slide the paper-width guide to its outermost position. Overview 3. Insert the stack of photo paper into the photo tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops.
5. Lower the photo tray lid. To help avoid paper jams, follow these guidelines. • • • • • • • • Remove printed papers from the output tray frequently. Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. If you are printing labels, ensure that the label sheets are no more than two years old.
Chapter 1 3. Securely snap the inkjet printable media onto the CD/DVD holder with the printable side up. The CD/DVD should be placed on the ring at the end of the holder with the arrows. NOTE: If you are using a smaller-sized media, only then should you flip the CD/ DVD holder ring over the CD/DVD. Overview 4. Lower the CD/DVD access door to access the CD/DVD tray. The CD/DVD access door is located just below the control panel. When in its lowered position, the CD/DVD tray sits on top of the output tray.
5. Push the CD/DVD holder into the product CD/DVD tray. Make sure that you push the CD/DVD holder until the lines on the CD/DVD holder line up to the white lines on the CD/DVD tray. Print a photo on photo paper To achieve the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink. HP papers and HP ink are specifically designed to work well together to provide high-quality output.
Chapter 1 2 xD-Picture Card, Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter required), TransFlash MicroSD Card, or Secure MultiMedia Card 3 CompactFlash (CF) types I and II 4 Front USB port (for storage devices) To print your photos 1. Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in the main input tray. 2.
The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. Overview 3. Press the tab on the front of the ink cartridge to release it, and then remove it from the slot. If you are replacing the black ink cartridge, push the tab of the ink cartridge on the far right. If you are replacing one of the other ink cartridges, such as photo black, magenta, cyan, or yellow, push the tab on the appropriate ink cartridge to remove it. 4.
Chapter 1 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to correctly install the ink cartridges.
2 Troubleshooting and support This chapter contains troubleshooting information for the HP Photosmart. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software. Many issues are caused when the HP Photosmart is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer.
Chapter 2 Hardware setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP Photosmart hardware. The product will not turn on Try the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on. Solution 1: Make sure you use the power cord that came with the product Solution • Make sure the power cord is firmly connected to both the product and the power adapter.
I connected the USB cable, but I am having problems using the product with my computer Solution: You must first install the software that came with the product before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Once you have installed the software, plug one end of the USB cable into the back of your computer and the other into the back of the product. You can connect to any USB port on the back of your computer.
Chapter 2 To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur. 3.
Cause: You did not push the CD/DVD holder far enough into the CD/DVD tray. If this did not solve the issue, try the next solution. Solution 2: Remove the CD/DVD holder from the storage area Solution: Remove the CD/DVD holder from the storage area below the main input tray. Lower the CD/DVD tray (located below the control panel). Make sure you loaded a printable disc onto the CD/DVD holder with the printable side up.
Chapter 2 The product stalled while printing a CD/DVD Solution: Ensure that there is at least 7.5 cm (3 inches) of space behind the product. Also, make sure that the slot on the back of the product is not blocked. Cause: The product pulled the CD/DVD holder while printing on the CD/DVD. The holder can protrude about 7.5 cm (3 inches) from the back of the product. If there is not sufficient space behind the product, the holder stops and printing stalls.
Cause: Your design settings were not correct. The ink on the CD/DVD is not drying Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Use inkjet printable discs Solution: Make sure that the CD/DVD you use is compatible for inkjet printing. Inkjet printable discs normally have a white printing surface.
Chapter 2 • • Do not clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges. Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. Support process If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers.
3 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section. For additional regulatory and environmental information, including the Declaration of Conformity statement, see the onscreen Help. System requirements Software system requirements are located in the Readme file. Product specifications For product specifications, go to the HP Web site at www.hp.com/support.
Chapter 3 Warranty Technical information 22 Technical information
www.hp.
