HP Photosmart D7200 series Windows Help
1 HP Photosmart D7200 series Help..........................................................................................3 2 HP Photosmart overview The HP Photosmart at a glance.................................................................................................5 Control panel overview...............................................................................................................6 Menu overview...................................................................................
Clean the HP Photosmart.........................................................................................................92 Self-maintenance sounds.........................................................................................................93 Reduce energy consumption when the HP Photosmart is off..................................................93 Turn off the HP Photosmart......................................................................................................
HP Photosmart D7200 series Help For information about the HP Photosmart, see: • • • • • • • • • • • • “HP Photosmart overview” on page 5 “Find more information” on page 11 “Finish setting up the HP Photosmart” on page 13 “How do I?” on page 37 “Load paper” on page 39 “Print from your computer” on page 49 “Use the photo features” on page 69 “Print reports and forms” on page 83 “Maintain the HP Photosmart” on page 85 “Shop for ink supplies” on page 95 “HP warranty and support” on page 151 “Technical informat
Chapter 1 HP Photosmart D7200 series Help 4 HP Photosmart D7200 series Help
2 HP Photosmart overview Use the HP Photosmart to quickly and easily accomplish tasks such as printing photos from a memory card. You can access many HP Photosmart functions directly from the control panel, without turning on your computer.
Chapter 2 (continued) * Label Description 12 Ethernet port 13 Rear USB port 14 Rear door Use only with the power adapter supplied by HP. Control panel overview This section describes the functions of the control panel buttons and lights, as well as the icons and sleep state on the display.
Label Name and Description 1 Color graphics display (also referred to as the display): View menus, photos, and messages. The touch screen display can be adjusted to different positions. This enables the user to change the display angle to accommodate various device placements and lighting conditions. 2 Print Photos: Depending on whether you access your photos from the View, Print, or Create menu, the Print Photos button will display the Print Preview screen or it will print any selected photo(s).
Chapter 2 memory card or connect a storage device, or access the HP Photosmart from a connected computer. Menu overview The following topics provide a quick reference to top-level menus that appear on the HP Photosmart display. • • • Photosmart Express Menu Setup Menu Help Menu Photosmart Express Menu The following options are available in the Photosmart Express menu when you insert a memory card or storage device.
NOTE: The Bluetooth option only appears if an optional HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology is attached to the HP Photosmart. Help Menu The Help menu provides quick access to key help topics. It is available when you touch the ? icon in the idle state. You can also access this menu through the Setup menu. The following options are available. If you select one of the first four topics, the help appears on the display.
Chapter 2 Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to make prints of your photos. It also provides access to other basic HP imaging software features, such as saving and viewing your photos. For more information on using the HP Photosmart Software: • • Check the Contents panel on the left. Look for the HP Photosmart Software Help contents book at the top.
3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP Photosmart. Setup Guide The Setup Guide provides instructions for setting up the HP Photosmart and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see “Troubleshooting” on page 97 in this onscreen Help.
Chapter 3 Find more information 12 Find more information
Finish setting up the HP Photosmart After you have completed the steps in your Setup Guide, refer to this section to help you finish setting up the HP Photosmart. This section contains important setup-related information for your device, including information on setting preferences.
Chapter 4 To set the country/region 1. Touch Setup on the display. 2. Touch Preferences. 3. Touch Set Country/Region. 4. Touch the country/region you want to select. Finish setup NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. or 5. When prompted, touch Yes to confirm your selection, or touch No to choose another country/region.
Set the paper tray for printing from a Bluetooth device Set the default paper tray to use when you print photos from a Bluetooth device. To set the paper tray for printing from a Bluetooth device 1. Touch Setup. 2. Touch Bluetooth. or Finish setup NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. 3. Touch Default Paper Tray. 4. Touch Main Tray or Photo Tray.
Chapter 4 To turn tips slideshow on or off 1. Touch Setup on the display. 2. Touch Tools. 3. Touch to scroll through the options, and then touch Tips Slideshow. 4. Touch On or Off to turn it on or off. Computer connection information Finish setup The HP Photosmart comes equipped with a USB port so you can connect directly to a computer using a USB cable. You can also connect the HP Photosmart to a wired network.
(continued) Recommended number of connected computers for best performance Supported software features to print from the other computers. is supported from the other computers. Setup instructions Connect using Ethernet The HP Photosmart supports both 10 Mbps and 100 Mbps Ethernet network connections. For detailed instructions on connecting the HP Photosmart to an Ethernet (wired) network, see “Wired network setup” on page 23.
Chapter 4 To change the device name of the HP Photosmart 1. Touch Setup on the display. 2. Touch Bluetooth. NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. or 3. Touch Device Name. Finish setup NOTE: The HP Photosmart ships with the predefined name of Photosmart D7200. 4. Touch Change. 5. Use the visual keyboard to enter a new name. 6. When you have finished entering a name for the HP Photosmart, touch OK.
To set the HP Photosmart to require passkey authentication 1. Touch Setup on the display. 2. Touch Bluetooth. NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. or Finish setup 3. Touch Passkey. 4. Touch Change. 5. Use the visual keyboard to enter a new passkey. NOTE: The passkey must be 1 to 4 characters long, and can only consist of numbers. 6. When you have finished entering your passkey, touch OK. The Bluetooth menu appears. 7.
Chapter 4 NOTE: Only select Reset Bluetooth if you want all of the HP Photosmart Bluetooth settings returned to factory defaults. To reset the Bluetooth settings 1. Touch Setup on the display. 2. Touch Bluetooth. Finish setup NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. or 3. Touch Reset Bluetooth.
NOTE: The purpose of installing the software is to make sure the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed the software, you do not need to reinstall it. If you want both a USB and a Bluetooth® connection to the HP Photosmart, install the USB connection first. For more information, see the Setup Guide. However, if you do not want a USB connection, select Directly to the computer on the Connection Type screen.
Chapter 4 The computer directly connected to the HP Photosmart acts as the host for the printer and has full software functionality. The other computer, which is referred to as a client, has access only to the print features. You must perform other functions from the host computer or from the control panel on the HP Photosmart. To enable printer sharing on a Windows computer ▲ Refer to the user guide that came with your computer or see the Windows onscreen Help.
Wired network setup Finish setup This section describes how to connect the HP Photosmart to a router, switch, or hub using an Ethernet cable and how to install the HP Photosmart software for a network connection. This is known as a wired or Ethernet network. To set up the HP Photosmart on a wired network, you need to do the following: See this section: First, collect all of the required materials. “What you need for a wired network” on page 23 Next, connect to a wired network.
Chapter 4 connector) is wider and thicker and always has 8 contacts on the end. A phone connector has between 2 and 6 contacts. ❑ A desktop computer or laptop with an Ethernet connection. NOTE: The HP Photosmart supports both 10 Mbps and 100 Mbps Ethernet networks. If you are purchasing, or have purchased, a network interface card (NIC), make sure it can operate at either speed.
Related topics “Install the software for a network connection” on page 25 Install the software for a network connection NOTE: If your computer is configured to connect to a series of network drives, make sure that your computer is currently connected to these drives before installing the software. Otherwise, HP Photosmart installation software might try to use one of the reserved drive letters, and you will not be able to access that network drive on your computer.
Chapter 4 Change the HP Photosmart from a USB connection to a network connection If you first install the HP Photosmart with a USB connection, you can later change to an Ethernet network connection. If you already understand how to connect to a network, you can use the general directions below. Finish setup To change a USB connection to a wired (Ethernet) connection 1. Unplug the USB connection from the back of the HP Photosmart. 2.
To view and print the network settings 1. Touch Setup on the display. 2. Touch Network. NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. or Finish setup 3. Touch View Network Settings Menu. 4. Do one of the following: • To display wired network settings, touch Display Wired Summary. • To print the network configuration page, touch Print Network Configuration Page.
Chapter 4 To set link speed 1. Touch Setup on the display. 2. Touch Network. NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. or Finish setup 3. Touch Advanced Setup. 4. Touch Set Link Speed. 5. Touch the link speed that matches your network hardware. • Automatic • 10-Full • 10-Half • 100-Full • 100-Half Change IP settings The default setting for the IP settings is Automatic, which sets the IP settings automatically.
Related topics • “View and print network settings” on page 26 • “Network configuration page definitions” on page 30 If your computer is connected to an HP Photosmart on a network, you can access the Embedded Web Server that resides in the HP Photosmart.
Chapter 4 Use the Embedded Web Server to modify network settings The Embedded Web Server gives you an intuitive interface to your network connection parameters. Finish setup To use the Embedded Web Server to modify network settings 1. Print a network configuration page to find the IP address for the HP Photosmart. 2. In the Address box in your Web browser on your computer, type the IP address of the HP Photosmart, as shown on the network settings page. For example, http:// 192.168.1.101.
General network settings The following table describes the general network settings shown on the network configuration page. Parameter Description Network Status Status of the HP Photosmart: Active connection type Offline: The HP Photosmart is not currently connected to the network. Network mode of the HP Photosmart: • • URL Ready: The HP Photosmart is ready to receive or transmit data. Wired: The HP Photosmart is connected by Ethernet cable to an IEEE 802.3 network.
Chapter 4 (continued) Parameter Description NOTE: Some Internet service providers (ISPs) require that you register the MAC address of the Network Card or LAN Adapter that was connected to your cable or DSL modem during installation. IP Address This address uniquely identifies the device on the network. IP addresses are assigned dynamically through DHCP or AutoIP. You can also set up a static IP address, though this is not recommended.
(continued) Parameter Description broken up into packets. Each packet contains the destination address as well as the data. The number of packets received by the HP Photosmart without error since it has been turned on. The counter clears after the HP Photosmart is turned off. Bluetooth settings The following table describes the Bluetooth settings shown on the network configuration page. Parameter Description Device Address The hardware address of the Bluetooth device.
Chapter 4 (continued) Finish setup 34 DNS-SD See DNS. The SD portion stands for Service Discovery. This is part of a protocol developed by Apple that enables automatic discovery of computers, devices, and services on IP networks. DSL Digital Subscriber Line. A high-speed connection to the Internet. Ethernet The most common local network technology that connects computers using copper cabling. Ethernet cable The cable used to connect network elements in a wired network.
(continued) different nodes (a network connection point, typically a computer) of a network to communicate directly with one another. Wired Equivalent Privacy (WEP) is a type of encryption used for wireless network security. WPA Wi-Fi Protected Access (WPA) is a type of encryption used for wireless network security. WPA offers greater security than WEP.
Chapter 4 Finish setup 36 Finish setting up the HP Photosmart
How do I? This section contains links to commonly performed tasks, such as printing and sharing photos.
Chapter 5 How do I? 38 How do I?
6 Load paper You can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, envelopes, and HP CD/DVD tattoo labels. By default, the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.
Chapter 6 HP Advanced Photo Paper or HP Photo Paper HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch) (with or without tabs).
HP Premium Presentation Paper HP Premium Presentation Paper gives your presentation a quality look and feel. HP CD/DVD Tattoos HP CD/DVD Tattoos allow you to personalize your CDs and DVDs by printing highquality, low-cost CD or DVD labels. To order genuine HP supplies for the HP Photosmart, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.
Chapter 6 • • Load envelopes Load other types of paper Load full-size paper You can load many types of letter or A4 paper into the main input tray of the HP Photosmart. To load full-size paper 1. Pull out the main input tray, and then slide the paper-width and paper-length guides to their outermost positions. 2. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
3. Insert the stack of paper into the main input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP Photosmart is idle and silent when you load paper into the main input tray. If the HP Photosmart is servicing the ink cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP Photosmart to eject blank pages.
Chapter 6 5. Push the main input tray back into the HP Photosmart. 6. Pull the output tray extender toward you, as far as it will go. NOTE: When you use legal-size paper, leave the tray extender closed. Load 10 x 15 cm (4 x 6 inch) photo paper You can load up to 10 x 15 cm (4 x 6 inch) photo paper into the photo tray of the HP Photosmart. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP Premium Photo Paper.
3. Slide the paper-length and paper-width guides inward against the stack of photo paper until the guides stop. Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide. 4. Push in the photo tray, and then lower the output tray.
Chapter 6 3. Slide the paper-length and paper-width guides inward against the stack of cards until the guides stop. Do not overload the photo tray; make sure the stack of cards fits within the photo tray and is no higher than the top of the paper-width guide. 4. Push in the photo tray, and then lower the output tray.
4. Slide the paper-width guide inward against the stack of envelopes until it stops. Do not overload the main input tray; make sure the stack of envelopes fits within the main input tray and is not higher than the top of the paper-width guide. 5. Push the main input tray back into the HP Photosmart. 6. Pull the output tray extender towards you, as far as it will go. Load other types of paper The following types of paper are designed for special projects.
Chapter 6 HP CD/DVD Tattoo labels ▲ Place one sheet of CD/DVD tattoo paper in the input tray with the print side down; slide the CD/DVD tattoo paper forward until it stops. NOTE: When you use CD/DVD tattoo labels, leave the tray extender closed. Related topics • “Load 10 x 15 cm (4 x 6 inch) photo paper” on page 44 • “Change the print settings for the current job” on page 50 Avoid paper jams To help avoid paper jams, follow these guidelines.
7 Print from your computer The HP Photosmart can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
Chapter 7 Make the HP Photosmart the default printer You can set the HP Photosmart as the default printer to use from all software applications. This means that the HP Photosmart is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help.
the Size list to see if a defined paper size already exists for the type of paper you are using. Paper type Suggested paper size settings CD/DVD tattoo paper 5 x 7 in.
Chapter 7 To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, click one of the following: • Click Portrait to print the document vertically on the page. • Click Landscape to print the document horizontally on the page.
Chapter 7 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the print settings appropriate for your project on each of the tabs in the dialog box. 6. Click the Features tab. 7. Select the Show Preview Before Printing check box. 8. Click OK, and then click Print or OK in the Print dialog box. Your print job displays in the preview window. 9.
This section contains the following topics: • • Create printing shortcuts Delete printing shortcuts Related topics • “Print a borderless image” on page 56 • “Print a photo on photo paper” on page 57 • “Print on transparencies” on page 63 • “Print on both sides of the page” on page 59 Create printing shortcuts In addition to the printing shortcuts that are available in the Printing Shortcuts list, you can create your own printing shortcuts.
Chapter 7 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted. Perform special print jobs In addition to supporting standard print jobs, the HP Photosmart can perform special jobs such as printing borderless images, iron-on transfers, and posters.
6. In the Size list, click the size of photo paper loaded in the photo tray. If a borderless image can be printed on the specified size, the Borderless printing check box is enabled. 7. In the Paper Type drop-down list, click More, and then select the appropriate paper type. NOTE: You cannot print a borderless image if the paper type is set to Plain paper or to a type of paper other than a photo paper. 8. Select the Borderless printing check box if it is not already checked.
Chapter 7 NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could reduce the quality of your printout. Photo paper should be flat before printing. Print custom CD/DVD labels You can use the HP Photosmart Software or online templates from the HP Web site to create and print a custom label on CD/DVD tattoo paper. You can affix the printed CD/ DVD tattoo to any CD/DVD. To print a CD/DVD tattoo 1. Use the HP Photosmart Software, or go to www.hp.
7. In the Print Quality drop-down list, click Maximum dpi. NOTE: To view the maximum dpi that the HP Photosmart will print, click Resolution. 8. Select any other print settings that you want, and then click OK. Print on both sides of the page You can print two-sided pages with the HP Photosmart manually. When printing twosided pages, make sure to use paper that is thick enough so that images do not show through to the other side. Print To print on both sides of the page 1. Load paper into the input tray.
Chapter 7 • For binding on the side like a book or magazine, click to clear the Flip Pages Up check box. This causes the odd and even pages of your document to print opposite of each other left-to-right. This ensures that the top of the page is always at the top of the sheet when you turn the pages in your bound document. 8. Click OK, and then click Print or OK in the Print dialog box. The HP Photosmart begins printing.
8. Click OK, and then click Print or OK in the Print dialog box. The HP Photosmart begins printing. A dialog box displays instructions on the screen when it is time to process the second side of your job. Do not click Continue in the dialog box until you have reloaded the paper as instructed in the following steps. 9. Wait until the HP Photosmart has stopped printing for several seconds before removing any of the printed pages from the output tray.
Chapter 7 Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper. To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5.
To print a multiple-page document in reverse order 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Advanced tab. 6.
Chapter 7 To print on transparencies 1. Load the transparency into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper Type drop-down list, click More, and then select the appropriate paper type.
Print a poster You can create a poster by printing a document on multiple pages. The HP Photosmart prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box.
Chapter 7 To print a Web page 1. Make sure you have paper loaded in the main input tray. 2. On the File menu in your Web browser, click Print. The Print dialog box appears. 3. Make sure the HP Photosmart is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5.
3. Double-click the HP Photosmart icon. TIP: You can also double-click the printer icon in the Windows taskbar. 4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key on your keyboard. It can take a few moments for the print job to be cancelled. To stop a print job from the computer (Windows Vista users) 1. On the Windows taskbar, click Start, and then click Control Panel. 2. Click Printers. 3. Double-click the HP Photosmart icon.
Chapter 7 Print 68 Print from your computer
Use the photo features The HP Photosmart is equipped with memory card slots and a front USB port that enable you to print or edit photos from a memory card or storage device (such as a keychain drive, portable hard drive, or a digital camera in storage mode) without uploading your photos to a computer first. Additionally, if the HP Photosmart is network-connected or connected to a computer with a USB cable, you can also transfer your photos to the computer to print, edit, or share.
Chapter 8 white when images are ready to be viewed. The Photo light is located near the memory card slots and is indicated by a camera icon. CAUTION: Do not pull out the memory card or storage device while the Photo light is flashing. A flashing light means the HP Photosmart is accessing the memory device. Wait until the light remains solid.
Create Share Save 2. Load up to 10 x 15 cm (4 x 6 inch) photo paper in the photo tray or full-size photo paper in the main input tray. 3. Touch View. The View Photos screen appears. 4. Touch or to scroll through the thumbnails of your photos. 5. When the thumbnail of the photo you want to view appears, touch it. 6. When the photo appears by itself on the display, touch the image again. The Photo Options screen appears. 7. Touch Print Preview.
Chapter 8 To print your photos 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. Photos View Print Create Share Save 2. Load up to 10 x 15 cm (4 x 6 inch) photo paper in the photo tray or full-size photo paper in the main input tray. 3. Touch Print. The Print Layout screen appears. 4.
Create special projects from your photos The HP Photosmart enables you to create special projects from your photos, including: • • • • • Photo albums Panorama prints Wallet-size photos Passport-size photos Video action prints (from your video frames) To create special projects 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display.
Chapter 8 Photos 3. Touch Create. The Create screen appears. 4. Touch or to scroll through the projects, and then touch one of the following projects. • Album Pages: Enables you to select multiple photos and print them onto a series of themed album pages, which you can then bind to create a photo album. The photos in your album pages are placed in the same orientation for a visually pleasing presentation.
Photos To share photos from a memory card or storage device 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. View Print Create Share Save 2. Touch Share. The Select Photos screen appears. 3. Touch or to scroll through the thumbnails of your photos. 4. When the thumbnail of the photo you want to share appears, touch it. 5.
Chapter 8 Before transferring photos to your computer, you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP Photosmart, or connect a storage device to the front USB port. Photos To save photos 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. View Print Create Share Save 2.
Edit photos using the control panel The HP Photosmart offers several basic editing features that you can use to edit your photos manually before you print them, as well as a feature that enables you to automatically enhance your photos.
Chapter 8 9. Use the arrow buttons to pan around the photo and select a specific area to print. 10. Touch Crop. To preview your cropped photo ▲ Touch the Back icon until you return to the Options menu, then touch Print Preview. Photos To print your cropped photo ▲ Touch the Back icon until you return to the View Photos screen, then touch Print. Rotate a photo Depending how a photo is saved, the photo might appear sideways or upside down on the display.
To print your rotated photo ▲ Touch the Back icon until you return to the View Photos screen, then touch Print. Adjust the brightness of your photos NOTE: The changes you make to the photo apply only to viewing and printing the photo. The changes will not be saved on the memory card or storage device. To adjust the brightness 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port.
Chapter 8 NOTE: The changes you make to the photo apply only to viewing and printing the photo. The changes will not be saved on the memory card or storage device. Photos To print a frame around your photo 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. 2. Touch View. The View Photos screen appears. 3.
3. Touch or to scroll through the thumbnails of your photos. 4. When the thumbnail of the photo you want to edit appears, touch it. 5. When the selected photo appears by itself on the display, touch the image or touch Options. The Options menu appears. 6. Touch Edit. The Edit menu appears. 7. Touch Color Effect. or Photos NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. The Color Effect menu appears. 8.
Chapter 8 4. When the thumbnail of the photo you want to edit appears, touch it. 5. When the selected photo appears by itself on the display, press the Red Eye Removal button on the control panel. TIP: Another method is to choose Red Eye Removal from the Edit menu. A red-eye icon blinks in the upper left corner of the photo, red-eye removal is applied, and the photo is shown by itself on the display.
9 Print reports and forms The HP Photosmart enables you to print self-test reports. You can also print forms such as ruled papers and checklists. This section contains the following topics: • • Print a self-test report Print forms Print a self-test report To print a self-test report 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. Touch Setup on the display. 3. Touch Tools. 4. Touch Self-Test Report.
Chapter 9 Print forms The HP Photosmart contains built-in templates that enable you to print common forms, such as narrow or wide ruled notebook paper, graph paper, task checklists, and music sheets on plain letter- or A4-size paper. To print forms from the control panel 1. Make sure you have paper loaded in the input tray. 2. Touch Setup on the display. 3. Touch Printable School Papers. 4. Touch the form you want to print.
10 Maintain the HP Photosmart The HP Photosmart requires little maintenance. You might need to replace, align, or clean your ink cartridges from time to time ensure that your printouts are always of the highest quality. This section provides instructions for keeping the HP Photosmart in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 10 To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device. The Printer Toolbox appears. 2. Click the Estimated Ink Level tab. The estimated ink levels for the ink cartridges appear.
To replace the ink cartridges 1. Make sure the HP Photosmart is turned on. 2. Open the ink cartridge door by lifting from the front center of the device, until the door locks into place. 1 Ink cartridge latch for the black ink cartridge 2 Ink cartridge latches for the color ink cartridges Maintain the HP Photosmart 3. Squeeze the bottom of the latch below the ink cartridge you want to replace, and then lift the latch. If you are replacing the black ink cartridge, lift the latch on the far left.
Chapter 10 4. Pull the ink cartridge toward you out of its slot to remove it. 5. Remove the new ink cartridge from its packaging, and then, holding it by the handle, push the ink cartridge into the empty slot. Match the color and pattern of the ink cartridge to the color and pattern on the print carriage. Maintain the HP Photosmart 6. Close the latch and make sure it is secure.
7. Repeat steps 3 through 6 for each ink cartridge you are replacing. 8. Close the ink cartridge door. Related topics “Shop for ink supplies” on page 95 Align the printer The HP Photosmart automatically aligns the print head when you install the ink cartridges during the initial setup. The HP Photosmart also aligns the print head during periodic maintenance to ensure excellent print quality.
Chapter 10 3. Click the Device Services tab. 4. Click Align the Printer. The HP Photosmart prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Related topics “Clean the print head” on page 90 Clean the print head Use this feature when the self-test report shows streaking or white lines through any of the blocks of color. Do not clean the print head unnecessarily, as this wastes ink and shortens the life of the ink nozzles on the print head.
clean the ink cartridge contacts. If you still get this message after cleaning the contacts, you will need a replacement ink cartridge. Remove the affected ink cartridge and look at the end-of-warranty date on the bottom. If it is before the end-of-warranty date, contact HP support to obtain a replacement ink cartridge. Make sure you have the following materials available: • • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.
Chapter 10 8. Repeat if necessary for the other ink cartridges. 9. Gently close the ink cartridge door. Related topics • “Ink cartridge warranty information” on page 151 • “Replace the ink cartridges” on page 86 Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Surface Remedy Skin Wash the area with an abrasive soap. White fabric Wash the fabric in cold water and use chlorine bleach.
To clean the exterior of the HP Photosmart 1. Turn off the HP Photosmart. 2. Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the case. The interior of the HP Photosmart does not require cleaning. Keep fluids away from the control panel and the interior of the HP Photosmart. CAUTION: To avoid damage to the exterior of the HP Photosmart, do not use alcohol or alcohol-based cleaning products. 3. Turn on the HP Photosmart.
Chapter 10 Maintain the HP Photosmart 94 Maintain the HP Photosmart
11 Shop for ink supplies For a list of ink cartridge numbers, see the printed documentation that came with the HP Photosmart. You can also use the software that came with the HP Photosmart to find out the reorder number for all the ink cartridges. You can order ink cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct ink cartridge reorder numbers for your device and purchase ink cartridges.
Chapter 11 Shop for ink supplies 96 Shop for ink supplies
12 Troubleshooting This section contains the following topics: Troubleshooting tips Hardware setup troubleshooting Software installation troubleshooting Wired network setup troubleshooting Print quality troubleshooting Print troubleshooting Memory card and front USB port troubleshooting Errors Troubleshooting • • • • • • • • Troubleshooting tips This section contains the following topics: • • • • • Communication problems over a USB connection Information on ink cartridges and the print head Information
Chapter 12 sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP Photosmart off and then on again. Troubleshooting • • • • If you are connecting the HP Photosmart through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. Check other printers or scanners. You might need to disconnect older products from your computer.
• Clean the print head when you notice a significant decrease in print quality. Do not clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges. Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity.
Chapter 12 Troubleshooting 3. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur. 4. Replace the rear door. Gently push the door forward until it snaps into place. 5. Turn on the HP Photosmart, and then touch OK to continue the current job.
4. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur. Troubleshooting 5. Close the top door. 6. Close the ink cartridge door. 7. Turn on the HP Photosmart, and then touch OK to continue the current job.
Chapter 12 4. Turn off the HP Photosmart, wait one minute, then restart it. 5. Reinstall the HP Photosmart software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.
• Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the HP Photosmart into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the power outlet. Cause: You pressed the On button too quickly. Solution: The HP Photosmart might not respond if you press the On button too quickly.
Chapter 12 For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP Photosmart. The display shows the wrong language Troubleshooting Cause: You might have selected the incorrect language when setting up the HP Photosmart. Solution: You can change the language settings at any time from the Preferences menu.
Solution: Clear the paper jam, and then follow the prompts on the display or the computer screen to continue. For more information, see: Cause: The print head assembly is blocked. Solution: There might be some packing material inside the HP Photosmart. Turn the HP Photosmart off and open the ink cartridge door. Remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP Photosmart on again.
Chapter 12 A red X appears on the USB connect prompt Cause: Normally, a green check appears indicating that the USB connection is successful. A red X indicates that the USB connection failed. Solution: Check that the HP Photosmart is turned on, and then try the USB connection again. Troubleshooting To retry the USB connection 1. Unplug the HP Photosmart power cord, and then plug it in again. 2. Verify that the USB cable and power cord are plugged in. 3. Click Retry to retry the connection.
For more information, see: “Uninstall and reinstall the software” on page 107 Cause: The registration screen did not launch automatically. Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart D7200 series, and then clicking Product Registration.
Chapter 12 Troubleshooting 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart Printer Driver Software, and then click Change/Remove. Follow the onscreen instructions. 4. Disconnect the HP Photosmart from your computer. 5. Restart your computer. NOTE: It is important that you disconnect the HP Photosmart before restarting your computer.
Cause: The HP Photosmart is turned off. Solution: Turn the HP Photosmart on. Cause: The computer is turned off. Turn the computer on. Cause: The HP Photosmart is not properly connected to the computer. Solution: Check the connection from the HP Photosmart to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP Photosmart. Make sure the other end of the USB cable is plugged into a USB port on your computer.
Chapter 12 Solution: Check the following cables to ensure they are connected properly. • Cables between the HP Photosmart and the hub or router • Cables between the hub or router and your computer • Cables to and from your modem or HP Photosmart Internet connection (if applicable) Troubleshooting Cause: Solution: Your computer's Local Area Network card (LAN card) is not set up properly. Make sure that your LAN card is set up properly. To check your LAN card (Windows 2000 and XP) 1.
Solution: Turn off the HP Photosmart, the computer, and the router. Wait 30 seconds. Turn on the router first, and then turn on the HP Photosmart and the computer. Solution: Try accessing the Embedded Web Server on the HP Photosmart. To find the IP address, print a network configuration page. Related topics • “View and print network settings” on page 26 • “Use the Embedded Web Server” on page 29 The Printer not Found screen appears during installation Cause: The HP Photosmart is not turned on.
Chapter 12 If the screen still appears, try uninstalling the HP Photosmart software, rebooting your computer, and temporarily disabling your firewall before reinstalling the HP Photosmart software. You can re-enable your firewall application after installation is complete. If you still see firewall pop-up messages, you must always accept or allow the pop-up messages. For more information, see the documentation provided with the firewall software.
• • • • Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed Paper is not picked up from the input tray Cause: The paper type is not suitable for the HP Photosmart. Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP Photosmart. Cause: The print head needs to be cleaned. Solution: Clean the print head, and then print a self-test report. Check the color blocks in the report for any problems.
Chapter 12 If the problem persists, use the software you installed with the HP Photosmart or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. For more information, see: “Information on paper” on page 99 Troubleshooting Cause: The print head needs to be cleaned. Solution: Clean the print head, and then print a self-test report. Check the color blocks in the report for any problems.
If the problem persists, use the software you installed with the HP Photosmart or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. For more information, see: “Information on paper” on page 99 Colors run into each other on the printout Cause: The print quality setting is set too high for the type of paper loaded in the HP Photosmart. Solution: Check the quality setting.
Chapter 12 If the problem persists after cleaning and aligning, contact HP support for help. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Troubleshooting For more information, see: • • • “Clean the print head” on page 90 “Print a self-test report” on page 83 “Align the printer” on page 89 Printouts have horizontal streaks or lines Cause: Solution: The paper is not feeding properly or is loaded incorrectly.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. • • • “Clean the print head” on page 90 “Print a self-test report” on page 83 “Align the printer” on page 89 Printouts are faded or have dull colors Cause: The print quality setting on the HP Photosmart is set too low. Solution: Load high-quality paper in the input tray and print the image with a high print quality setting, such as Best, Maximum dpi, or High Resolution.
Chapter 12 If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: Troubleshooting • • • “Clean the print head” on page 90 “Print a self-test report” on page 83 “Align the printer” on page 89 Printouts seem blurry or fuzzy Cause: The paper type is not suitable for the HP Photosmart. Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP Photosmart.
Printouts are slanted or skewed Cause: The paper is not feeding properly or is loaded incorrectly. Solution: Make sure the paper is loaded correctly. For more information, see: Troubleshooting “Load full-size paper” on page 42 Cause: More than one type of paper is loaded in the input tray. Solution: Load only one type of paper at a time. Cause: The rear door might not be securely installed. Solution: Make sure the rear door is securely installed.
Chapter 12 NOTE: To avoid paper jams, tuck the flaps inside the envelopes. Troubleshooting Cause: The wrong type of envelope is loaded. Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Borderless printing produces unexpected results Cause: Printing a borderless image from a non-HP software application produces unexpected results. Solution: Try printing the image from the photo imaging software that came with the HP Photosmart.
Solution: Turn the HP Photosmart off and open the ink cartridge door. Remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP Photosmart on again. Cause: The computer is not communicating with the HP Photosmart. Troubleshooting Solution: If the HP Photosmart is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to the HP Photosmart and the computer as shown below.
Chapter 12 Solution: printing. The printer driver status might have changed to either offline or stop Troubleshooting To check the printer driver status 1. In the HP Solution Center, click the device tab. 2. Click Settings. 3. Click Status. If the status is offline or stop printing, change the status to ready. Cause: A deleted print job is still in the queue. Solution: A print job might remain in the queue after it has been cancelled.
Solution: Make sure the HP Photosmart is the selected printer in your software application. Troubleshooting TIP: You can set the HP Photosmart as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications. Cause: The computer is not communicating with the HP Photosmart. Solution: If the HP Photosmart is not properly connected to the computer, communication errors can occur.
Chapter 12 Solution: Load paper in the input tray. For more information, see: “Load paper” on page 41 Troubleshooting The pages in my document came out in the wrong order Cause: The print settings are set to print the first page of your document first. Because of the way the paper feeds through the HP Photosmart, this means the first page will be print side up at the bottom of the stack. Solution: Print the document in reverse order.
Solution: Remove all paper from the input tray. Load a stack of envelopes in the input tray, with the envelope flaps facing up and on the left. Troubleshooting NOTE: To avoid paper jams, tuck the flaps inside the envelopes. For more information, see: “Load envelopes” on page 46 Text or graphics are cut off at the edge of the page Cause: The margins are not set correctly in your software application. Solution: To check your margin settings 1. Preview your print job before sending it to the HP Photosmart.
Chapter 12 3. Check the graphics in the document to make sure that the current size fits within the printable area of the HP Photosmart. 4. Cancel the print job if the graphics do not fit in the printable area of the page. TIP: Some software applications allow you to scale the document to fit the paper size currently selected. Additionally, you can scale the size of a document from the print Properties dialog box. Troubleshooting Cause: Solution: The paper is loaded incorrectly.
The photos on the memory card or storage device do not transfer to my computer Memory card or storage device is not available Photos in a connected digital camera with PictBridge do not print Backup failure Remove memory card or storage device Save failure No memory card The file name appears as meaningless text Other users on the network can access my memory card or storage device Error message: Cannot find the file or item. Make sure the path and file name are correct.
Chapter 12 If you have a memory card and a storage device connected, remove either the memory card or the storage device. You can use only one at a time. Cause: The file system is corrupted. Troubleshooting Solution: Check the display for an error message telling you about the problem and how to solve it. If the file system on the card is corrupt, reformat the memory card in your digital camera. CAUTION: Reformatting the memory card will delete any photos stored on the card.
To install the HP Photosmart Software 1. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart. Cause: The HP Photosmart is turned off. Solution: Turn the HP Photosmart on. Cause: The computer is turned off. Solution: Turn the computer on.
Chapter 12 Photos in a connected digital camera with PictBridge do not print Cause: The digital camera is not in PictBridge mode. Solution: If the camera supports PictBridge, make sure the camera is set to PictBridge mode. See the user guide that came with the camera for instructions on how to do this. Troubleshooting Cause: The images are not in a supported format.
Remove memory card or storage device Cause: A storage device is connected to the front USB port, and then a memory card was inserted into a memory card slot. Save failure Cause: The memory card or storage device was not found. Solution: Touch OK, then insert a memory card into its slot or connect a storage device to the front USB port. Cause: The memory card or storage device is full. Solution: Touch OK, then remove the memory card or storage device, delete some files to free up space, and reinsert it.
Chapter 12 Other users on the network can access my memory card or storage device Cause: The Common Internet File System (CIFS) server in the HP Photosmart does not support authentication. This is a limitation of the CIFS server. Troubleshooting The CIFS server is included in all network-connected HP Photosmart devices. It provides network drive letter access to the memory card or storage device in the HP Photosmart.
Firmware revision mismatch Cause: The revision number of the HP Photosmart firmware does not match the revision number of the software. Troubleshooting Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Mechanism error Cause: The HP Photosmart has a paper jam. Solution: Clear the paper jam.
Chapter 12 Cause: You might be using the printer in an extremely high- or low-humidity environment. Solution: Load one sheet of photo paper at a time. Photo tray cannot engage Troubleshooting Cause: The photo tray might not be pushed all the way in. Solution: Lift the output tray, then push the photo tray all the way in. Push the output tray all the way down. Photo tray cannot disengage Cause: Solution: The output tray might not be lowered all the way. Push the output tray all the way down.
Photos not found Solution: Reinsert the memory card in the HP Photosmart or try transferring the files to your computer using a memory card reader or a USB cable. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged. If these solutions do not work, retake the photos with your digital camera as a last resort. Cause: There are no photos found on the memory card or storage device.
Chapter 12 Invalid file name Cause: The file name you entered is invalid. Solution: Make sure that you are not using any invalid symbols in the file name. NOTE: Although the file name might look correct, it could still include invalid characters. Overwrite the existing file name with a new name. Troubleshooting Supported file types for the HP Photosmart The HP Photosmart software recognizes the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.
Memory card error Cause: There are two or more memory cards inserted into the HP Photosmart at the same time. Cause: You have inserted a Compact Flash memory card backwards or upside down. Solution: Remove the memory card and reinsert it correctly. The label of the Compact Flash card faces up and should be readable as you insert it into the slot. Cause: You have not fully inserted the memory card. Solution: stops.
Chapter 12 Cause: down. You have inserted a Compact Flash memory card backwards or upside Solution: Remove the memory card and reinsert it correctly. The label of the Compact Flash card faces up and should be readable as you insert it into the slot. Cause: Troubleshooting Solution: stops. You have not fully inserted the memory card.
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and cannot recognize a FAT32 formatted card. Solution: Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format. Solution: Check the display for an error message telling you that the images on the memory card are corrupted. If the file system on the card is corrupt, reformat the memory card in your digital camera.
Chapter 12 Out of paper Cause: There is not enough paper in the input tray. Troubleshooting Solution: If the HP Photosmart is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. Follow the prompts on the display or the computer screen to continue your print job.
Solution: Change the print setting or load the appropriate paper in the input tray. For more information, see: “Information on paper” on page 99 “Change the print settings for the current job” on page 50 Troubleshooting • • Power and connection messages The following is a list of power- and connection-related error messages: • • • • Communication test failed HP Photosmart not found Improper shutdown Two-way communication lost Communication test failed Cause: The HP Photosmart is turned off.
Chapter 12 HP Photosmart not found Cause: This error applies only to USB-connected devices. The USB cable is not plugged in properly. Solution: If the HP Photosmart is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP Photosmart and the computer, as shown below.
Troubleshooting Solution: If the HP Photosmart is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP Photosmart and the computer, as shown below.
Chapter 12 Calibration error Cause: An incorrect type of paper is loaded in the input tray. Solution: If you have color or photo paper loaded in the input tray when the printer aligns, the calibration might fail. Load unused plain white letter or A4 paper into the input tray, and then follow the prompts on the display to continue. Troubleshooting Cannot print Cause: The indicated ink cartridge(s) are out of ink.
cartridges that the HP Photosmart supports, see the printed documentation that came with the HP Photosmart. For more information, see: Cause: The ink cartridge(s) are not intended for use in this device. Solution: Contact HP support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Ink cartridge problem Cause: The indicated ink cartridge(s) are missing or are damaged.
Chapter 12 Solution: Turn the HP Photosmart off, unplug the power cord, and wait 10 seconds. Then, plug the power cord back in and turn the device on. If you continue to receive this message, write down the error code provided in the message, and then contact HP support. Go to: www.hp.com/support Troubleshooting If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Device service or repairs required as a result of using expired ink will not be covered under warranty. For more information, see: Non-HP ink Cause: The HP Photosmart detected non-HP ink. Solution: Replace the indicated ink cartridge(s). HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP ink.
Chapter 12 Solution: Remove any objects that are blocking the print head assembly. To clear the print head assembly 1. Open the ink cartridge door by lifting from the front center of the device, until the door locks into place. Troubleshooting 2. Remove any objects that are blocking the print head assembly, including any packing materials. 3. Turn the HP Photosmart off, then turn it on again. 4. Close the ink cartridge door.
www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The indicated ink cartridge is estimated to be low on ink and might need to be replaced soon. Solution: You might be able to continue printing for a short period of time with ink remaining in the print head assembly. Replace the indicated ink cartridge(s) or follow the prompts on the display or computer screen to continue.
Chapter 12 Solution: Remove and reinsert the ink cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the copper-colored contacts of the ink cartridges. For more information, see: • • “Replace the ink cartridges” on page 86 “Clean the ink cartridge contacts” on page 90 Troubleshooting Cause: The ink cartridge is defective or not intended for use in this device.
13 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP Photosmart. • Ink cartridge warranty information • • Support process Before you call HP support • HP support by phone • • Additional warranty options HP Quick Exchange Service (Japan) • HP Korea customer support • • Prepare the HP Photosmart for shipment Pack the HP Photosmart Warranty For more information about the warranty, see the printed documentation that came with the HP Photosmart.
Chapter 13 Support process If you have a problem, follow these steps: 1. Check the documentation that came with the HP Photosmart. 2. 3. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers.
This section contains the following topics: • Phone support period • Placing a call • After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Chapter 13 HP Quick Exchange Service (Japan) HP warranty and support For instructions on how to pack your device for exchange, see “Pack the HP Photosmart” on page 156.
Prepare the HP Photosmart for shipment If, after contacting HP support or returning to the point of purchase, you are requested to send the HP Photosmart in for service, make sure you remove and keep the following items before returning your device: • The control panel faceplate • The power cord, USB cable, and any other cable connected to the HP Photosmart CAUTION: The replacement HP Photosmart will not be shipped with a power cord.
Chapter 13 4. Retain the control panel faceplate. Do not return the control panel faceplate with the HP Photosmart. CAUTION: The replacement HP Photosmart might not come with a control panel faceplate. Store your control panel faceplate in a safe place, and when the replacement HP Photosmart arrives, reattach your control panel faceplate. You must attach your control panel faceplate to use the control panel functions on the replacement HP Photosmart.
14 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart. This section contains the following topics: • Specifications • Environmental product stewardship program • Regulatory notices Specifications Technical specifications for the HP Photosmart are provided in this section.
Chapter 14 Print specifications • Up to 1200 x 1200 rendered dpi black when printing from a computer • Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200-input dpi • • Print speeds vary according to the complexity of the document Panorama-size printing • Method: drop-on-demand thermal inkjet • • Language: PCL3 GUI Duty cycle: Up to 3000 printed pages per month Print resolution To find out about the printer resolution, see the printer software.
www.hp.com/go/msds Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment.
Chapter 14 Battery disposal in Taiwan English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country/region.
Chapter 14 FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. It identifies the product, manufacturer’s name and address, and applicable specifications recognized in the European community.
Chapter 14 HP Photosmart D7200 series declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 16399 West Bernardo Drive San Diego, CA 92127, USA DoC#: SDGOB-0710-rel.1.
Index 10 x 15 cm photo paper load 44 specifications 157 2 pages on 1, print 62 4 pages on 1, print 62 4 x 6 inch (10 x 15 cm) borderless photos print 56 4 x 6 inch photo paper, load 44 802.
fax problems poor print quality 113 smeared ink 113 file invalid name 136 supported formats 136 unreadable 134 unsupported formats 135 firmware revision mismatch 133 firmware version 31 G gateway, default setting 32 general information, configuration page 31 greeting cards, load 47 H hardware address (802.
Index O order ink cartridges 95 ink supplies 95 out of paper 140 overheads, print 63 P page order 62 paper choose 39 feed fails 119 incompatible types 41 jam 133, 140 jams 48, 99, 104 load 41 misfeed 140 out of 140 recommended sizes for printing 50 recommended types 39 size incorrect 140 specifications 157 tips 99 type incorrect 140 width incorrect 140 paper type 51 passkey (Bluetooth) 33 password, Embedded Web Server 31 phone numbers, support 152 phone support 152 phone support period period for support
reinstall software 107 removing ink from skin and clothing 92 replace ink cartridges 86 reports self-test 83 resolution print 52 restore factory settings 15 restore network defaults 27 RJ-45 plug 24, 34 rotate photos 78 S Index saturation, change in print 53 save photos to computer 75 security Bluetooth 33 Bluetooth adapter 18 network, WEP key 25 self-test report 83 set print options 50, 54 settings country/region 13 language 13 network 26 restore defaults 27 setup menu 8 sharing 25 ship your device 155
