HP Photosmart Premium Fax C410 series
1 HP Photosmart Premium Fax C410 series Help....................................................................3 2 How do I?...................................................................................................................................5 3 Finish setting up the HP Photosmart Add the HP Photosmart to a network.........................................................................................7 Set up the HP Photosmart for faxing...................................................
Improve print quality...............................................................................................................119 Print troubleshooting...............................................................................................................126 Memory card troubleshooting.................................................................................................131 Scan troubleshooting............................................................................................
HP Photosmart Premium Fax C410 series Help For information about the HP Photosmart, see: • • • • • • • • • • Finish setting up the HP Photosmart Get to know the HP Photosmart Print Scan Copy Fax Save photos Work with cartridges Solve a problem Technical information HP Photosmart Premium Fax C410 series Help HP Photosmart Premium Fax C410 series Help 1 3
Chapter 1 HP Photosmart Premium Fax C410 series Help 4 HP Photosmart Premium Fax C410 series Help
How do I? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies.
Chapter 2 How do I? 6 How do I?
3 Finish setting up the HP Photosmart • • Add the HP Photosmart to a network Set up the HP Photosmart for faxing Add the HP Photosmart to a network • • • • WiFi Protected Setup (WPS) Wired (Ethernet) network Wireless with a router (infrastructure network) Wireless without a router (ad hoc connection) WiFi Protected Setup (WPS) To connect the HP Photosmart to a wireless network using WiFi Protected Setup (WPS), you will need the following: A wireless 802.
Chapter 3 Use the PIN method a. Set up a wireless connection. Press the Wireless button. Highlight Wi-Fi Protected Setup and press OK. Highlight PIN and press OK. The device displays a PIN. Enter the PIN on the WPS-enabled router or other networking device. Check the display on the product to see if the connection was successful or not. If you receive an error, press OK to try the connection again. b. Install the software.
4. Follow the prompts on display to complete connection. 5. Install software. If the connection to the network is successful, the blue wireless light on the Wireless button should come on and remain steady. If it is blinking, this indicates that connection to the network is not a good.
Chapter 3 NOTE: The product comes configured with a network profile with hp (product model).(6-digit unique identifier) as the network name (SSID). However, for security and privacy HP recommends you create a new network profile on your computer as described here. To create a network profile (Windows Vista) NOTE: The product comes configured with a network profile with hp (product model).(6-digit unique identifier) as the network name (SSID).
d. Make sure that the check box is not selected next to The key is provided for me automatically. If it is selected, click the check box to clear it. e. In the Network key box, type a WEP key that has exactly 5 or exactly 13 alphanumeric (ASCII) characters. For example, if you enter 5 characters, you might enter ABCDE or 12345. Or, if you enter 13 characters, you might enter ABCDEF1234567. (12345 and ABCDE are examples only. Select a combination of your choosing.
Chapter 3 4. Use the arrow buttons to highlight the network name, and then press OK. If you found your network name and selected it, go on to step 6. If you do not see your network name in the list a. Select Enter a New Network Name (SSID). The visual keyboard appears. b. Enter the SSID. Use the arrow buttons on the control panel to highlight a letter or number on the visual keyboard, and then press OK to select it. NOTE: You must enter the exact uppercase (capital) and lowercase (small) letters.
Related topics Install the software for a network connection Wired (Ethernet) network Before you connect the HP Photosmart to a network, make sure you have all of the required materials. A functional Ethernet network that includes a router, switch, or hub with an Ethernet port. CAT-5 Ethernet cable. Although standard Ethernet cables look similar to standard telephone cables, they are not interchangeable. There is a different number of wires in each one, and each has a different connector.
Chapter 3 3. Connect the other end of the Ethernet cable to an available port on your Ethernet router, switch, or wireless router. 4. Once you have connected the product to the network, install the software. Related topics Install the software for a network connection Install the software for a network connection Use this section to install the HP Photosmart software on a computer connected to a network. Before you install the software, make sure you have connected the HP Photosmart to a network.
To install the Windows HP Photosmart Software on a networked computer 1. Quit all applications running on your computer. 2. Insert the installation CD that came with the product into the CD-ROM drive on your computer and follow the onscreen instructions. NOTE: If the HP Photosmart is not connected to a network, run the Wireless Setup Wizard from the Network menu on the HP Photosmart.
Chapter 3 Set up the HP Photosmart for faxing Before you begin setting up the HP Photosmart for faxing, determine which kind of phone system your country/region uses. The instructions for setting up the HP Photosmart for faxing differ depending on whether you have a serial- or parallel-type phone system. • If you do not see your country/region listed in the table below, you probably have a serial-type phone system.
If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company. See the following sections to set up the HP Photosmart for faxing: • Choose the correct fax setup for your home or office • Select your fax setup case • Additional fax setup information Choose the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the HP Photosmart.
Chapter 3 4. Do you receive voice calls at the same phone number you will use for fax calls on the HP Photosmart? Yes, I receive voice calls. No. Please continue answering questions. 5. Do you have a computer dial-up modem on the same phone line as the HP Photosmart? Yes, I have a computer dial-up modem. No.
NOTE: If your home or office setup is not described in this section, set up the HP Photosmart as you would a regular analog phone. Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the HP Photosmart. If you use another phone cord, you might experience problems sending and receiving faxes.
Chapter 3 (continued) Other equipment/services sharing your fax line Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems Voice calls, computer dial-up modem, and voice mail service Case K: Shared voice/fax line with computer dial-up modem and voice mail Not applicable. (You answered Yes to questions 4, 5, and 7 only.
When the phone rings, the HP Photosmart will answer automatically after the number of rings you set in the Rings to Answer setting. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax. Case B: Set up the HP Photosmart with DSL If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and the HP Photosmart.
Chapter 3 3. Connect the DSL filter cord to the telephone wall jack. NOTE: If you have other office equipment or services attached to this phone line, such as a distinctive ring service, answering machine, or voice mail, see the appropriate section in this section for additional setup guidelines. 4. Run a fax test.
Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the HP Photosmart as described in this section.
Chapter 3 Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the HP Photosmart as described in this section. Figure 3-4 Back view of the HP Photosmart 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port 3 Telephone (optional) To set up the HP Photosmart with a shared voice/fax line 1.
4. Plug your phone into the telephone wall jack. 5. Do one of the following, depending on your phone system: • If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart, and then connect a phone to this port. • If you have a serial-type phone system, you might plug your phone directly on top of the HP Photosmart cable which has a wall plug attached to it.
Chapter 3 To set up the HP Photosmart with voice mail 1. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2.
To set up the HP Photosmart with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the HP Photosmart. 3.
Chapter 3 • If your computer has two phone ports, set up the HP Photosmart as described below. Figure 3-8 Back view of the HP Photosmart 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port Finish setting up the HP Photosmart To set up the HP Photosmart on the same phone line as a computer with two phone ports 1.
5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP Photosmart will not be able to receive faxes. 6. Now you need to decide how you want the HP Photosmart to answer calls, automatically or manually: • If you set up the HP Photosmart to answer calls automatically, it answers all incoming calls and receives faxes.
Chapter 3 Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the HP Photosmart as described in this section.
3. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 4.
Chapter 3 splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Figure 3-10 Example of a parallel splitter • If your computer has two phone ports, set up the HP Photosmart as described below.
3. Unplug your answering machine from the telephone wall jack, and connect it to the “OUT” port on the back of your computer modem. This allows a direct connection between the HP Photosmart and your answering machine, even though the computer modem is connected first in line. NOTE: If you do not connect your answering machine in this way, fax tones from a sending fax machine might be recorded on your answering machine, and you might not be able to receive faxes with the HP Photosmart. 4.
Chapter 3 NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
• If your computer has two phone ports, set up the HP Photosmart as described below. 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart. 2.
Chapter 3 5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP Photosmart will not be able to receive faxes. 6. Turn off the Auto Answer setting. 7. Run a fax test. You must be available to respond in person to incoming fax calls, or the HP Photosmart cannot receive faxes.
Get to know the HP Photosmart • • • • Get to know the HP Photosmart 4 Printer parts Control panel features Display icons HP Apps Manager Printer parts • Front view of the printer Get to know the HP Photosmart 37
Chapter 4 Get to know the HP Photosmart • 38 1 Automatic document feeder 2 Control panel 3 Photo tray 4 Paper tray extender (also referred to as the tray extender) 5 Paper-width guide for the photo tray 6 Color graphics display (also referred to as the display) 7 Output tray 8 Memory card slot for Memory Stick cards 9 Memory card slot for Secure Digital and xD cards 10 Photo light 11 Memory card slot for CompactFlash cards 12 Front USB port for your camera or other storage device
Get to know the HP Photosmart 21 Printhead assembly 22 Cartridge access area 23 Model number location 24 Rear USB port 25 Ethernet port 26 Power connection (Use only with the power adapter supplied by HP.
Chapter 4 Get to know the HP Photosmart Control panel features Figure 4-1 Control panel features OK 40 1 2 abc 3 def 4 ghi 5 jkl 6 mno 7 pqrs 8 tuv 9 wxyz * 0 # 1 Color graphics display (also referred to as the display): Displays menus, photos, and messages. The display can be pulled up and angled for better viewing. 2 Back: Returns to the previous screen. 3 Menu: Presents a set of options related to the current display. 4 Attention light: Indicates a problem occurred.
Symbols: Enters symbols and asterisks for fax-related tasks. 18 Start Fax: Sends or receives a black-and-white or color fax. 19 Start Copy: Starts a black-and-white or color copy. 20 Start Scan: Opens the Scan Menu where you can select a destination for your scan. 21 Print Photos: Prints the photos selected on your memory card. If no photos are currently selected, the product prints the photo currently showing on the display. 22 Cancel: Stops the current operation.
Chapter 4 Get to know the HP Photosmart HP Apps Manager HP Apps are special documents such as Calendars, Posters, Recipes, and Cards that you can print directly from your printer without using your computer. You can download additional HP Apps from the Web (requires Web connectivity). Manage HP Apps ▲ Add new HP Apps. a. Press the arrow buttons to scroll to the HP Apps menu option. Press OK. b. Press the arrow buttons to scroll to the More menu option, and then press OK. c.
5 Paper basics You can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, and envelopes. This section contains the following topics: • • • • Recommended papers for photo printing Recommended papers for printing Load media Information on paper Recommended papers for photo printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.
Chapter 5 Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store-processed photo.
HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution for creating custom T-shirts from your digital photos. HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film makes your color presentations vivid and even more impressive. This film is easy to use and handle, and dries quickly without smudging. ColorLok HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
Chapter 5 b. Load paper. Insert stack of photo paper into photo tray with short edge forward and print side down. Paper basics Slide stack of paper forward until it stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. Slide paper-width guide inward until it stops at edge of paper. c. Lower photo tray lid.
Load A4 or 8.5 x 11 inch paper a. Raise output tray. Raise output tray and slide paper-width guide outwards. Paper basics b. Load paper. Insert stack of paper into main input tray with short edge forward and print side down. Slide stack of paper forward until it stops. Slide paper-width guide inward until it stops at edge of paper. c. Lower output tray. Lower output tray and pull tray extender towards you, as far as it will go. Flip the paper catch at the end of the tray extender.
Chapter 5 NOTE: When you use legal-size paper, leave the paper catch closed. Load envelopes a. Raise output tray. Raise output tray and slide paper-width guide outwards. Paper basics Remove all paper from the main input tray. b. Load envelopes. Insert one or more envelopes into far-right side of main input tray, with envelope flaps on left and facing up. Slide stack of envelopes forward until it stops. Slide paper-width guide inward against stack of envelopes until it stops. c. Lower output tray.
2. View the animation for this topic. Related topics Information on paper Information on paper • • • • • • • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately.
Chapter 5 Paper basics 50 Paper basics
6 Print Print documents Print photos Print a creative project Print a Web page Print forms and templates (Quick Forms) Print from anywhere V NO Print from the Web without a computer Print Related topics • Load media • Recommended papers for photo printing • Recommended papers for printing Print documents Most print settings are automatically handled by the software application.
Chapter 6 4. If you need to change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. NOTE: When printing a photo, you must select options for the specific photo paper and photo enhancement. 5. Select the appropriate options for your print job by using the features available in the Advanced, Printing Shortcuts, Features, and Color tabs.
7. In the Basic Options area, from the Paper Type drop-down list, select More. Then, select the appropriate photo paper type. 8. In the Resizing Options area, from the Size drop-down list, select More. Then, select the appropriate paper size. If the paper size and paper type are not compatible, the printer software displays an alert and allows you to select a different type or size. 9. (Optional) Select the Borderless printing check box if it is not already checked.
Chapter 6 b. Insert memory.
Increase number of copies and press OK. Press OK to preview print job. d. Print photo. Press Print Photos. Print single photo on full-size paper a. Load paper. Load full-size paper in the main input tray. Print b. Insert memory.
Chapter 6 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card 3 CompactFlash (CF) types
Print multiple photos on full-size paper a. Load paper. Load full-size paper in the main input tray.
Chapter 6 c. Select photo. Highlight View & Print and press OK. Highlight photo and press OK. Increase number of copies and press OK. d. Change page layout. Press OK to preview print job. Press Menu to change print settings. Highlight Layout and press OK. Highlight 10x15 on A4 and press OK. Press Back. e. Print photo. Press Print Photos. 2. View the animation for this topic.
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card 3 CompactFlash (CF) types I and II 4
Chapter 6 b. Insert memory.
d. Select photo. Highlight photo and press OK. Increase number of copies and press OK. Press OK to preview print job. e. Print photo. Press Print Photos.
Chapter 6 c. Select project type. Highlight Create and press OK. Highlight Wallet Photos and press OK. d. Follow prompts. Print passport photos a. Load paper. Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. b. Insert memory.
Reprint photos a. Load original. Lift lid on product. Close lid. b. Load paper. Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. c. Select project type. Highlight Create and press OK. Highlight Scan and Reprint and press Print Photos. 2. View the animation for this topic. Print a creative project 63 Print Load original print side down on right front corner of glass.
Chapter 6 Related topics • Recommended papers for printing • Edit photos before printing • Stop the current job Print a Web page You can print a Web page from the Web browser your computer on the HP Photosmart. If you use Internet Explorer (6.0 or higher) or Firefox (2.0 or higher), you can use HP Smart Web Printing to ensure simple, predictable web printing with control over what you want and how you want it printed. You can access HP Smart Web Printing from the toolbar in Internet Explorer.
Print using the maximum dpi Use maximum dpi mode to print high-quality, sharp images. To get the most benefit from maximum dpi mode, use it to print high-quality images such as digital photographs. When you select the maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP Photosmart printer will print.
Chapter 6 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper Type drop-down list, select the type of paper that you have loaded. 7. In the Print Quality drop-down list, select the appropriate print quality setting for your project. 8.
To delete a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete.
Chapter 6 Crop photo a. Select photo. Highlight View & Print and press OK. Highlight photo and press OK. b. Edit photo. Press Menu. Highlight Crop and press OK. Press OK when done. Photo fix a. Select photo. Highlight View & Print and press OK. Highlight photo and press OK. b. Edit photo. Press Menu. Highlight Photo Fix and press OK. Select desired option and press OK . Add frame a. Select photo. Highlight View & Print and press OK. Highlight photo and press OK. b. Edit photo. Press Menu.
Color effect a. Select photo. Highlight View & Print and press OK. Highlight photo and press OK. b. Edit photo. Press Menu. Highlight Color Effect and press OK. Select desired option and press OK. 2. View the animation for this topic. Print from anywhere HP ePrint is a free service from HP that allows you to print from your mobile device or computer anytime, anywhere.
Chapter 6 4. Follow the prompts on the display. When the setup is complete, the HP Photosmart prints a report with important information about your HP ePrint settings. This report includes the email address for your printer. Make a note of this email address as you will need it to use HP ePrint. 5. Sign up online with HP ePrint, where you can set security options and check the status of the print job. Find the registration Web address on the printout and type it into the address box in a Web browser.
Print from the Web without a computer You can print coloring pages, weather reports, coupons, and cards from the web directly from your HP Photosmart without having to go to a computer using HP Apps. • • • Get started using HP Apps Print a Web page using HP Apps Learn more about using HP Apps Get started using HP Apps To use HP Apps, you need to have your printer connected to a network and to the Internet. If you did not do this during setup, refer to the following steps. To connect to the Internet 1.
Chapter 6 Print 72 Print
7 Scan • • Scan to a computer Scan to a memory card or USB storage device TIP: You can also scan and reprint a photo. For more information, see Print a creative project. Scan to a computer 1. Do one of the following: Single page scan a. Load original. Lift lid on product. Scan Load original print side down on right front corner of glass.
Chapter 7 Close lid. b. Start scan. Press Start Scan. Highlight Scan to Computer and press OK. Highlight HP Photosmart and press OK. Multiple page scan a. Load original. Remove any staples or clips from the original document. Slide original with print side up into document feeder tray until the product detects the pages. Slide paper-width guide inward until it stops at edge of paper. b. Start scan. Press Start Scan. Highlight Scan to Computer and press OK. Highlight desired option and press OK. 2.
Load original print side down on right front corner of glass. Scan Close lid. b. Insert memory.
Chapter 7 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card 3 CompactFlash (CF) types
Slide paper-width guide inward until it stops at edge of paper. b. Insert memory.
Chapter 7 c. Start scan. Press Start Scan. Highlight Scan to Memory Card or Scan to USB Flash Drive and press OK. Highlight desired option and press OK. 2. View the animation for this topic.
8 Copy Copy text or mixed documents TIP: You can also copy and reprint a photo. For more information, see Print a creative project Copy Copy text or mixed documents 1. Do one of the following: 1-sided original to 1-sided copy a. Load paper. Load full-size paper in the main input tray. b. Load original. Lift lid on product. Load original print side down on right front corner of glass.
Chapter 8 Copy Close lid. c. Specify number of copies. Highlight Copy and press OK. Press up arrow button or use keypad to increase number of copies . d. Start copy. Press Start Copy. 1-sided original to 2-sided copy a. Load paper. Load full-size paper in the main input tray. b. Load original. Slide original with print side up into document feeder tray until the product detects the pages.
NOTE: You can also load the original print side down on the right front corner on the glass. Copy Slide paper-width guide inward until it stops at edge of paper. c. Specify 2-sided option. Press 2-Sided on control panel. Highlight Copy and press OK. Highlight 1-Sided Original 2-Sided Copy and press OK. d. Specify number of copies. Press up arrow button or use keypad to increase number of copies . e. Start copy. Press Start Copy. 2-sided original to 2-sided copy a. Load paper.
Chapter 8 d. Specify number of copies. Press up arrow button or use keypad to increase number of copies . e. Start copy. Press Start Copy. 2-sided original to 1-sided copy a. Load paper. Load full-size paper in the main input tray. Copy b. Load original. Slide original with print side up into document feeder tray until the product detects the pages. Slide paper-width guide inward until it stops at edge of paper. c. Specify 2-sided option. Press 2-Sided on control panel. Highlight Copy and press OK.
Related topics • Change the copy settings • Preview a copy before printing • Stop the current job To set the number of copies from the control panel 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the up arrow button or use the keypad to increase the number of copies, up to the maximum. (The maximum number of copies varies by model.) 3. Press Start Copy. To set the paper size from the control panel 1. Press OK when Copy is highlighted on the Home Screen. 2.
Chapter 8 Copy Paper type Control panel setting HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper Premium Photo HP Photo Paper Photo Paper HP Everyday Photo Paper Everyday Photo HP Everyday Photo Paper, Semi Gloss Everyday Matte HP Premium Paper Premium Inkjet Other inkjet paper Premium Inkjet HP Professional Brochure & Flyer Paper (Glossy) Brochure Glossy HP Professional Brochure & Flyer Paper (Matte) Brochure Matte HP Premium or Premium Plus Inkjet Transparency Film Transparency Ot
4. Do one of the following: • Press the right arrow button to darken the copy. • Press the left arrow button to lighten the copy. 5. Press OK. Preview a copy before printing NOTE: To ensure an accurate preview, change the paper size and type to reflect the actual paper you have loaded in the input tray. If you use the Automatic settings, the onscreen preview might not accurately represent the output.
Chapter 8 Copy 86 Copy
9 Fax • • Send a fax Receive a fax Send a fax 1. Do one of the following: Fax Fax photo a. Load original. Lift lid on product. Load original print side down on right front corner of glass.
Chapter 9 Close lid. b. Press Start Fax and wait for tone. c. Enter number. Fax 1–sided document a. Load original. Remove any staples or clips from the original document. Slide original with print side up into document feeder tray until the product detects the pages. Fax Slide paper-width guide inward until it stops at edge of paper. b. Press Start Fax and wait for tone. c. Enter number. Fax 2–sided document a. Load original. Remove any staples or clips from the original document.
Slide paper-width guide inward until it stops at edge of paper. b. Specify 2-sided option. Press 2-Sided on control panel. Highlight Fax Send and press OK. Highlight 2-Sided Original and press OK. c. Press Start Fax and wait for tone. d. Enter number. 2. View the animation for this topic.
Chapter 9 NOTE: This feature is not supported if you load your originals on the glass. You must load your originals in the document feeder tray. 2. Dial the number by using the keypad on the phone that is connected to the HP Photosmart. NOTE: Do not use the keypad on the control panel of the HP Photosmart. You must use the keypad on your phone to dial the recipient's number. 3. If the recipient answers the telephone, you can engage in a conversation before sending your fax.
Schedule a fax to send later You can schedule a black-and-white fax to be sent within the next 24 hours. This enables you to send a black-and-white fax late in the evening, when phone lines are not as busy or phone rates are lower, for example. The HP Photosmart automatically sends your fax at the specified time. You can only schedule one fax to be sent at a time. You can continue to send faxes normally, however, while a fax is scheduled. NOTE: You cannot schedule a color fax due to memory limitations. 4.
Chapter 9 To create speed dial entries from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Speed Dial Setup, and then press OK. 3. Press the down arrow button to highlight Individual Speed Dial, and then press OK. 4. Press the down arrow button to select the displayed speed dial entry. You can also press the down arrow button to highlight a different unassigned entry, and then press OK. 5.
• • Directly connected to the HP Photosmart (on the 2-EXT port) On the same phone line, but not directly connected to the HP Photosmart To receive a fax manually 1. Make sure the product is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. 3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the product answers.
Chapter 9 Fax 94 Fax
10 Save photos • • Save photos to your computer Back up photos from a memory card to a USB storage device Save photos to your computer 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required),
Chapter 10 2. Save photos. ▲ Highlight Save and press OK. NOTE: If product is network-connected, a list of available computers appears. Select computer to which you want to transfer photos, and then continue to next step. 3. Follow Prompts. ▲ Follow onscreen prompts on computer to save photos to computer. 4. View the animation for this topic. Related topics Stop the current job Back up photos from a memory card to a USB storage device To back up photos 1. Insert memory. a.
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card 3 CompactFlash (CF) types I and II 4 F
Chapter 10 Save photos 98 Save photos
11 Work with cartridges • • • • • Check the estimated ink levels Order ink supplies Replace the cartridges Cartridge warranty information Print and evaluate a print quality report Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining in the cartridges.
Chapter 11 4. Press any button to return to the Tools menu. To check the ink levels from the HP Photosmart Software ▲ In the HP Solution Center, click the Estimated Ink Levels icon. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button.
Wait for print carriage to move to center of the product. b. Press tab on cartridge, then remove it from slot. 3. Insert new cartridge. a. Remove cartridge from packaging. Work with cartridges b. Twist orange cap to snap it off. A forceful twist may be required to remove the cap.
Chapter 11 c. Match color icons, then slide cartridge into slot until it clicks into place. d. Close cartridge door. 4. View the animation for this topic. Related topics Order ink supplies Cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product. Print and evaluate a print quality report Print quality issues can occur for a variety of reasons. You might be using the wrong software settings or printing a poor quality source file, or there might be a problem with the printing system in the HP Photosmart.
Chapter 11 NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. 2. Look at the color bars in the middle of the page. The bars should be solid, have sharp edges, and extend with uniform color all the way across the page.
◦ ◦ ◦ ◦ ◦ Check the estimated ink levels in the cartridges. Check if the cartridge corresponding to the streaked bar has the orange tab removed. Reinstall the cartridge and make sure all of the cartridges are properly installed. Clean the printhead, and then print this diagnostic page again. If cleaning the printhead does not solve this print quality issue, replace the cartridge corresponding to the streaked bar.
Chapter 11 • If the text is smeared, check if the paper is curled, clean the printhead, and then print this diagnostic page again. Figure 11-7 Sample text area - streaks or smears 4. Look at the alignment pattern above the color bars. The lines should be straight and sharp. Figure 11-8 Alignment pattern - expected result If the lines are jagged, align the printer, and then print this diagnostic page again.
12 Solve a problem This section contains the following topics: HP support Setup troubleshooting Improve print quality Print troubleshooting Memory card troubleshooting Scan troubleshooting Copy troubleshooting Fax troubleshooting Errors Solve a problem • • • • • • • • • HP support • • • Support process HP support by phone Additional warranty options Support process If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2.
Chapter 12 Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Solve a problem Call HP support while you are in front of the computer and the product.
www.hp.
Chapter 12 After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Solve a problem Additional warranty options Extended service plans are available for the HP Photosmart at additional costs. Go to www.hp.
Solution 1: Make sure you use the power cord that came with the product Solution 2: Reset the product Solution 3: Press the On button more slowly Solution 4: Contact HP to replace the power supply Solution 5: Contact HP support for service Solution 1: Make sure you use the power cord that came with the product Solution: • Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.
Chapter 12 Cause: The product experienced an error. If this did not solve the issue, try the next solution. Solution 3: Press the On button more slowly Solve a problem Solution: The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off. Cause: You pressed the On button too quickly.
Solve a problem For more information on installing the software and connecting the USB cable, see the Start Here guide that came with the product. Cause: The USB cable was connected before the software was installed. Connecting the USB cable before you are prompted can cause errors. After setting up the product, it does not print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 12 If this did not solve the issue, try the next solution. Solution 3: Check the connection between the product and computer Solution: Solve a problem Cause: Check the connection between the product and computer. The product and computer were not communicating with each other. If this did not solve the issue, try the next solution. Solution 4: Check that the cartridges are installed properly and have ink Solution: Check that the cartridges are installed properly and have ink.
Cause: You might have selected the incorrect country/region when setting up the product. The country/region you select determines the paper sizes shown on the display. The Minimum System Checks screen appears Solution: Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. Cause: Your system did not meet the minimum requirements to install the software. A red X appears on the USB connect prompt Solution: again.
Chapter 12 4. Click Retry to retry the connection. 5. Continue with the installation and restart the computer when prompted. Cause: The USB connection between the product and the computer failed. I received a message that an Unknown Error has occurred Solve a problem Solution: Uninstall the software completely, and then reinstall it. To uninstall the software and reset the product 1. Disconnect and reset the product. To disconnect and reset the product a. Make sure the product is turned on. b.
d. Go to C:\Program Files\HP or C:\Program Files\HewlettPackard (for some older products) and delete the Digital Imaging folder. e. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old. NOTE: When the computer is turned on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, but are not required for the computer to function.
Chapter 12 c. Select the appropriate check boxes to remove the unnecessary components. More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing the following: Solve a problem • Deleting temporary Internet files • Deleting downloaded program files • Emptying the Recycle Bin • Deleting files from your temporary folder • Deleting files created by other Windows tools • Removing optional Windows components that you do not use d.
NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support. 7.
Chapter 12 To improve print quality 1. Make sure you are using genuine HP cartridges. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. Solve a problem If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit HP recommends that you use genuine HP ink cartridges.
To evaluate the print quality report a. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays.
Chapter 12 • If any of the color bars are irregularly streaked, lighter on one side, or contain one or more streaks of a different color, refer to the following steps. Figure 12-2 Color bars - irregularly streaked or faded bar (top bar) Solve a problem Figure 12-3 Color bars - color mixing (yellow bar contains magenta streaks) ◦ ◦ ◦ ◦ ◦ Check the estimated ink levels in the cartridges. Check if the cartridge corresponding to the streaked bar has the orange tab removed.
c. Look at the large text above the alignment pattern. The type should be sharp and clear. • If the type is jagged, align the printer, and then print this diagnostic page again. Figure 12-5 Sample text area - jagged text • If the text is uneven and ragged at one end, clean the printhead, and then print this diagnostic page again. If this occurs right after a new black cartridge is installed, the automatic device servicing routines may solve the problem in a day or so.
Chapter 12 NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service. 8. Clean the ink cartridges if you see streaking, fading, or ragged text on the print quality report. Solve a problem To clean the cartridges from the software a. Load letter or A4 unused plain white paper into the input tray. b. In the HP Solution Center, click Settings. c. In the Print Settings area, click Printer Toolbox. d. Click the Device Services tab. e. Click Clean the printhead. f.
Figure 12-11 Sample text area - uneven ink distribution You can also clean the printhead from the control panel to resolve this problem. However, this will use more ink. Solve a problem To clean the printhead from the control panel a. Press Setup. b. Press the down arrow button to highlight Tools, and then press OK. c. Press the down arrow button to highlight Clean Printhead, and then press OK. The product cleans the printhead. 11.
Chapter 12 Solve a problem 12. If the previous steps did not resolve the problem, try to determine which ink cartridge is causing the problem and replace it. Each cartridge color should correspond to a color on the print quality page. If that color showed defects, the corresponding cartridge is the problem cartridge. For information about replacing cartridges, see Replace the cartridges. 13. If the previous steps did not resolve the problem, you might need to replace the printhead or service the printer.
For more information, see: Load media Cause: A stack of envelopes was loaded incorrectly. Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Cause: The wrong type of envelope was loaded. If this did not solve the issue, try the next solution. Solution 3: Tuck the flaps to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes. Cause: The flaps might get caught in the rollers.
Chapter 12 The pages in my document came out in the wrong order Solution: Print the document in reverse order. When the document finishes printing, the pages will be in correct order. Solve a problem To print a multiple-page document in reverse order 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
To check your margin settings 1. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 2. Check the margins. The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with the software. 3.
Chapter 12 If this did not solve the issue, try the next solution. Solution 2: Load paper in the input tray Solve a problem Solution: If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. For more information, see: Load media Cause: The product picked up two sheets of paper.
Solution 2: Check the ink levels NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable. For more information, see: Check the estimated ink levels Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution.
Chapter 12 • • • • Solution 1: Insert the memory card properly Solution 2: Insert the memory card fully into the appropriate slot on the product Solution 3: Remove the additional memory card Solution 4: Reformat the memory card in your digital camera Solution 1: Insert the memory card properly Solve a problem Solution: Turn the memory card so that the label faces up and the contacts are facing the product, and then push the card forward into the appropriate slot until the Photo light turns on.
CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost. Cause: The memory card file system was corrupted. The photos on the memory card do not transfer to my computer Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 12 If this did not solve the issue, try the next solution. Solution 4: Check the connection from the product to your computer Solve a problem Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again.
Solve a problem • If you are loading your original in the document feeder tray, place the paper, with the print side up, in the tray as shown below. Place the pages in the tray so that the top of the document goes in first. NOTE: Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the glass. Cause: The original was placed incorrectly on the glass or in the document feeder tray.
Chapter 12 Scanned image shows dotted lines instead of text Solution: Make a black-and-white copy of the original and then scan the copy. Cause: If you used the Text image type to scan text that you planned to edit, the scanner might not have recognized color text. The Text image type scans at 300 x 300 dpi, in black and white. Solve a problem If you scanned an original that has graphics or artwork surrounding the text, the scanner might not have recognized the text.
Cause: The scan document settings were not set to the correct optical character recognition (OCR) language. The OCR language tells the software how to interpret the characters it sees in the original image. If the OCR language does not match the language in the original, the scanned text might be incomprehensible.
Chapter 12 Solve a problem • If you are loading your original in the document feeder tray, place the paper, with the print side up, in the tray as shown below. Place the pages in the tray so that the top of the document goes in first. NOTE: Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the glass. Cause: tray. The original was placed incorrectly on the glass or in the document feeder If this did not solve the issue, try the next solution.
If this did not solve the issue, try the next solution. Solution 5: Check for a paper jam Clear the paper jam and remove any torn paper that remains in the Solve a problem Solution: product. NOTE: Remove any staples or clips from the original document. Cause: The product had a paper jam. Parts of the original do not appear or are cut off Solution: Load the original on the glass or in the document feeder tray.
Chapter 12 NOTE: Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the glass. Cause: tray. The original was placed incorrectly on the glass or in the document feeder Solve a problem Fit to Page is not working as expected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
NOTE: You cannot use the document feeder tray with the Fit to Page feature. To use the Fit to Page feature, the original must be placed print side down on the right front corner of the glass. If this did not solve the issue, try the next solution. Solution 3: Wipe the glass and the back of the document lid Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid.
Chapter 12 Solve a problem NOTE: Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the glass. Cause: tray.
• • • • • • • Solution 1: Make sure the product is set up for faxing correctly Solution 2: Turn on the product Solution 3: Make sure you are using the correct type of phone cord Solution 4: Make sure other office equipment is connected correctly Solution 5: Try removing the splitter Solution 6: Make sure the telephone wall jack works properly Solution 7: Check the phone line for noise Solution 8: Make sure extension phones or other equipment on the phone line are not in use Solution 9: Make sure the produc
Chapter 12 Solve a problem 5. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test.
Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack. Solve a problem One end of this special 2-wire phone cord should be connected to the port labeled 1LINE on the back of the product and the other end to your telephone wall jack, as shown below.
Chapter 12 Solution 4: Make sure other office equipment is connected correctly Solution: Solve a problem NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
Cause: You were using a phone line splitter. If this did not solve the issue, try the next solution. Solution: Try connecting a working telephone and phone cord to the telephone wall jack you are using for the product and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. Cause: The telephone wall jack was not working properly. If this did not solve the issue, try the next solution.
Chapter 12 Cause: Other equipment that uses the same phone line as the product might have been in use. If this did not solve the issue, try the next solution. Solution 9: Make sure the product is connected to an analog phone line Solve a problem Solution: Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.
Completely remove power for at least 15 minutes, and then turn the DSL modem back on. Listen to the dial tone again. If the dial tone sounds clear (no noise or static), try sending or receiving a fax. NOTE: You might notice static on the phone line again in the future. If the product stops sending and receiving faxes, repeat this process. • If the phone line is still noisy, contact your phone company.
Chapter 12 Solution 14: Lower the fax speed Solve a problem Solution: You might need to send and receive faxes at a slower rate. Try setting the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An ISDN service To set the fax speed from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. 3.
• • • Solution 2: Check the fax number Solution 3: Dial the fax number more slowly Solution 4: Check the receiving fax machine for problems Solution: Make sure you set up the product properly for faxing, based on the equipment and services you have on the same phone line as the product. For more information, see Set up the HP Photosmart for faxing. Then, run a fax test to check the status of the product and to make sure you set it up properly. To test your fax setup from the control panel 1.
Chapter 12 Cause: The number you entered when sending the fax was not in the proper format. If this did not solve the issue, try the next solution. Solution 3: Dial the fax number more slowly Solve a problem Solution: Insert some pauses in the number sequence to slow the dialing pace. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number.
Solution 2: Connect the telephone to the correct port NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
Chapter 12 Solution 4: Lower the fax speed Solve a problem Solution: You might need to send and receive faxes at a slower rate. Try setting the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An ISDN service To set the fax speed from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. 3.
Solution 2: Check the phone line for noise Solve a problem Solution: You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If the failure was due to noise on the phone line, contact the sender to have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. To change the ECM setting from the control panel 1.
Chapter 12 Cause: time. Two or more pages were fed through the document feeder tray at the same The quality of the fax I sent is poor Solve a problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
If this did not solve the issue, try the next solution. Solution 3: Make sure the glass is clean Solve a problem Solution: If you are sending a fax from the glass, make a copy to check the quality of the printout. If the quality of the printout is poor, clean the glass. Cause: The glass of the product might have been dirty. If this did not solve the issue, try the next solution.
Chapter 12 Solve a problem Cause: The original was not loaded or was loaded incorrectly. Fax transmission is slow Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
due to noise on the phone line, contact the sender to have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. 3. Press the down arrow button to highlight Error Correction Mode, and then press OK. The Error Correction Mode menu appears. 4.
Chapter 12 3. Press the down arrow button to highlight Fax Speed, and then press OK. 4. Press the down arrow button to select one of the following settings, and then press OK. Solve a problem Fax speed setting Fax speed Fast (33600) v.34 (33600 baud) Medium (14400) v.17 (14400 baud) Slow (9600) v.29 (9600 baud) Cause: The Fax Speed option was set to a slow transmission speed. Fax tones are recorded on my answering machine Try the following solutions to resolve the issue.
Solve a problem 1 Telephone wall jack 2 Connect to the IN port on the answering machine 3 Connect to the OUT port on the answering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the product Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is correct. The number of rings to wait for the product should be greater than the number of rings to answer for the answering machine.
Chapter 12 faxes. In this case, the answering machine will answer the fax call and record the fax tones. For more information on setting up the product when you have an answering machine, see the printed documentation that came with the product. Solve a problem Cause: The product was set up to receive faxes manually, which means that the product would not answer incoming calls.
The product prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem. For more information, see: The fax test failed Cause: The product was not set up properly for faxing. If this did not solve the issue, try the next solution. Solution 2: Check the Auto Answer setting Solution: Depending on your office setup, you might be able to set the product to answer incoming calls automatically.
Chapter 12 Solution 4: If you have a computer dial-up modem on the same phone line as the product, make sure the modem software is not intercepting the fax Solve a problem Solution: If you have a computer dial-up modem on the same phone line as the product, check to make sure that the software that came with your modem is not set to receive faxes automatically.
Solve a problem 1 Telephone wall jack 2 Connect to the IN port on the answering machine 3 Connect to the OUT port on the answering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the product Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is correct. The number of rings to answer for the product should be greater than the number of rings to answer for the answering machine.
Chapter 12 NOTE: The product cannot recognize some ring patterns, such as those with alternating short and long ringing patterns. If you are having problems with a ring pattern of this type, ask your phone company to assign a non-alternating ring pattern. If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the product is set to All Rings.
Resolve any problems found. The product automatically begins printing all the unprinted faxes from memory. To clear the memory, you can also delete the faxes stored in memory by turning off the product. Cause: The memory of the product was full. If this did not solve the issue, try the next solution. Solution 11: Check for error messages on the display Solution: If an error condition exists that is preventing the product from printing faxes, review the display for information on the error condition.
Chapter 12 Solve a problem NOTE: If the product has an alignment message, you might be able to press the button next to OK to clear the message and resume faxing. After you resolve any problems found, the product can begin answering incoming fax calls. Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off. The product is having problems receiving a manual fax Try the following solutions to resolve the issue.
Fax speed setting Fax speed Fast (33600) v.34 (33600 baud) Medium (14400) v.17 (14400 baud) Slow (9600) v.29 (9600 baud) Solve a problem 3. Press the down arrow button to highlight Fax Speed, and then press OK. 4. Press the down arrow button to select one of the following settings, and then press OK. Cause: The Fax Speed setting might have been set too fast. If this did not solve the issue, try the next solution.
Chapter 12 Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off. The product is not answering incoming fax calls Solve a problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
company has assigned your number a double ring pattern, make sure Double Rings is selected as the Distinctive Ring setting. If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the product is set to All Rings. Cause: You had a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the product did not match. If this did not solve the issue, try the next solution.
Chapter 12 Solve a problem Resolve any problems found. The product automatically begins printing all the unprinted faxes from memory. To clear the memory, you can also delete the faxes stored in memory by turning off the product. Cause: The memory of the product was full. If this did not solve the issue, try the next solution.
NOTE: If the product has an alignment message, you might be able to press the button next to OK to clear the message and resume faxing. Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off. Pages of a fax I received are missing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 12 Solution 1: Clear any paper jams and make sure paper is loaded in the input tray Solve a problem Solution: The product might have a paper jam or be out of paper. If you have Backup Fax Reception enabled, the product might have stored the fax in memory upon reception. After clearing the paper jam or loading paper in the input tray, the product automatically begins printing all the unprinted faxes from memory, in the order they were received.
Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off. Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Figure 12-12 Example of a parallel splitter Solve a problem To set up the product on a shared fax/voice line with a computer dial-up modem 1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product. 2.
7. (Optional) Connect a phone to the other open phone port on the parallel splitter. Solve a problem Figure 12-13 Back view of the product 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Computer with modem 6 Phone cord supplied in the box with the product connected to the 1-LINE port 8.
Chapter 12 Solve a problem To set up the product on a shared fax/voice line with a computer dial-up modem and answering machine 1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product. 2.
7. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. Solve a problem Figure 12-14 Back view of the product 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Phone cord supplied in the box with the product connected to the 1-LINE port 8.
Chapter 12 Solve a problem To set up the product on a shared fax/voice line with a computer dial-up modem and voice mail service 1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product. 2.
7. (Optional) Connect a phone to the other open phone port on the parallel splitter. Solve a problem Figure 12-15 Back view of the product 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Computer with modem 6 Phone cord supplied in the box with the product connected to the 1-LINE port 8. Turn off the Auto Answer setting. 9. Run a fax test.
Chapter 12 Then, run a fax test to check the status of the product and to make sure you set it up properly. To test your fax setup from the control panel 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. Solve a problem 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Run Fax Test, and then press OK. The HP Photosmart displays the status of the test on the display and prints a report. 5. Review the report.
The fax test failed What to check • The product is set up properly, connected to a power supply, and is connected to your computer. For more information on setting up the product, see the Setup Guide that came with the product. • The product is turned on. If it is not, press the On button to turn on the product. • The print cartridges are installed correctly, the print cartridge carriage is not blocked, and the print cartridge door is closed.
Chapter 12 you experience problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. The "Fax Connected to Active Telephone Wall Jack" test failed Solve a problem Solution: • Check the connection between the telephone wall jack and the product to make sure the phone cord is secure. • Make sure you use the phone cord that came with the product.
The "Phone Cord Connected to Correct Port on Fax" test failed Plug the phone cord into the correct port. To plug the phone cord into the correct port 1. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive faxes.
Chapter 12 Solve a problem • 1 Telephone wall jack 2 Phone cord supplied in the box with the product Check the connection between the telephone wall jack and the product to make sure the phone cord is secure. The "Fax Line Condition" test failed Solution: • Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.
After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for faxing. If the Fax Line Condition Test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. NOTE: If you are unsure of the kind of phone line you have (analog or digital), check with your service provider.
Chapter 12 Solve a problem • • • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the telephone wall jack. If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail.
Solution 1: Change the fax speed To set the fax speed from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. 3. Press the down arrow button to highlight Fax Speed, and then press OK. 4. Press the down arrow button to select one of the following settings, and then press OK. Fax speed setting Fax speed Fast (33600) v.34 (33600 baud) Medium (14400) v.17 (14400 baud) Slow (9600) v.
Chapter 12 The fax log report shows an error Solution: Review the following table for information on the error codes in the Fax Log report. This information can help you troubleshoot any problems you encounter when using the fax features of the product. The table also indicates which codes are specific to Error Correction Mode (ECM). If the same error appears repeatedly, try turning off ECM.
(continued) Error code Error definition (325-328 Error Correction Mode) The receiving fax machine indicated one or more pages might not be readable. 329-331 332-337 (338-342 Error Correction Mode) The receiving fax machine sent an unexpected communication. 344-348 Solve a problem 343 The telephone connection was lost. (349-353 Error Correction Mode) 354-355 356-361 (362-366 Error Correction Mode) 367-372 (373-377 Error Correction Mode) The receiving fax machine prematurely ended the session.
Chapter 12 • • • • • • Product messages File messages General user messages Paper messages Power and connection messages Ink cartridge and printhead messages Solve a problem Product messages The following is a list of product-related error messages: • • • • • • Firmware revision mismatch Memory is full Photo tray problem Photo tray cannot engage Photo tray cannot disengage Missing HP Photosmart Software Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support.
tap the stack of paper against a flat surface, and reload the paper into the photo tray. Follow the prompts on the display or the computer screen to continue your print job. Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide. Cause: There was not enough paper in the photo tray. Solve a problem If this did not solve the issue, try the next solution.
Chapter 12 Cause: Paper might not feed properly if you are using the product in an extremely high- or low-humidity environment. Photo tray cannot engage Solve a problem Solution: Remove the output tray, and then replace it. Push the output tray in as far as it will go. Make sure the output is lowered all the way and lays flat. Cause: The output tray was not inserted all the way. Photo tray cannot disengage Solution: Cause: Push the output tray all the way down.
Solution 3: Turn on the computer Solution: Turn on the computer Cause: The computer was turned off. Solution 4: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again.
Chapter 12 Cause: The product software could not open or save the file. Unreadable files. NN files could not be read Solve a problem Solution: Reinsert the memory card in the product. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the product software. The copies might not be damaged. Cause: Some of the files on the inserted memory card or attached storage device were damaged.
Supported file types for the product The product software only recognizes JPG and TIF images. Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinsert the memory card in the product Solution 2: Reformat the memory card in your digital camera.
Chapter 12 Memory card error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
If this did not solve the issue, try the next solution. Solution 2: Empty the Recycle Bin on your desktop Solve a problem Solution: Empty the Recycle Bin on your desktop. You might also need to remove files from the hard disk; for example, delete temporary files. Cause: For scanning, there must be at least 50 MB of space available on your computer's hard disk. Out of disk space Solution: Close some applications and try the task again. Cause: The computer did not have enough memory.
Chapter 12 Cause: You had not fully inserted the memory card. Use only one card at a time Solution: You can insert only one memory card at a time. Solve a problem If more than one memory card is inserted, the attention light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: time.
After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit. Cause: You had not fully inserted the memory card. The following is a list of paper-related error messages: • Ink is drying Ink is drying Solution: Two-sided printing requires the printed sheets to be dry before printing on the back side. Wait until the product pulls the printed sheet to print on the back side.
Chapter 12 • • • • Printhead appears to be missing or damaged Printhead problem Problem with printer preparation Ink cartridge is missing, incorrectly installed, or not intended for your product Cartridges in wrong slot Solve a problem Solution: Remove and reinsert the indicated ink cartridges into the correct slots by matching color of cartridges to color and icon for each slot. Printing cannot occur without one of each type of ink cartridge inserted into the correct slot.
Solution 2: Contact HP support Solution: Write down the error code provided in the message, and then contact HP support. Go to: www.hp.com/support Cause: There was a problem with the product. Incompatible ink cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in this product. Solve a problem Incompatible printhead Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Solution 1: Install the ink cartridges correctly To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots.
Chapter 12 Solve a problem 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. • If none of the ink cartridges were sticking up, proceed to the next step. 7.
Cause: The indicated ink cartridges were not installed correctly. If this did not solve the issue, try the next solution. Solution 2: Close the print carriage latch Solution: Lift the latch handle and carefully lower it to make sure that the latch securing the printhead is securely closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges.
Chapter 12 Solve a problem The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge.
Solve a problem 5. Wipe the contacts with a dry swab or lint-free cloth. 6. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. 9. Close the ink cartridge door, and check if the error message has gone away. 10.
Chapter 12 Solution 4: Replace the ink cartridge Solution: Replace the indicated ink cartridge. If your cartridge is still under warranty, contact HP support for service or replacement. Go to: www.hp.com/support. Solve a problem If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: Cartridge warranty information Cause: The indicated ink cartridges were defective.
Check ink cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Install all five ink cartridges Solution 2: Make sure the ink cartridges are installed correctly Solution 3: Contact HP support Solve a problem • • • Solution 1: Install all five ink cartridges Solution: Install all five ink cartridges.
Chapter 12 Solve a problem 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place. 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved.
Solve a problem CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The ink cartridges were not installed properly. If this did not solve the issue, try the next solution.
Chapter 12 • • Solution 1: Install the printhead and then cartridges Solution 2: Contact HP support Solution 1: Install the printhead and then cartridges Solution: Check to make sure the printhead and the cartridges are installed. Solve a problem To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 3. Remove every ink cartridge by pushing the tab on the ink cartridge and then pulling the ink cartridge out of its slot.
Solve a problem 5. Remove the printhead by lifting it straight up. 6. Make sure the latch handle is raised, and then reinsert the printhead.
Chapter 12 7. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Solve a problem 8. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 9. Close the ink cartridge door.
CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit For more information, see: Replace the cartridges Cause: The product detected non-HP ink.
Chapter 12 Previously used genuine HP cartridge Solution: Check the print quality of the current print job. If it is not satisfactory, try cleaning the printhead to see if that improves the quality. To clean the printhead from the control panel 1. Press Setup. Solve a problem 2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Clean Printhead, and then press OK. The product cleans the printhead. 4. Press any button to return to the Tools menu.
Solve a problem 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up.
Chapter 12 Solve a problem 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the printhead a.
c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product. To clean the electrical contacts in the product a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom.
Chapter 12 Solve a problem c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10.
Solve a problem Cause: The printhead or ink cartridges were not installed correctly. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead or ink cartridges. Printhead problem Try the following solutions to resolve the issue.
Chapter 12 Solve a problem 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up.
Solve a problem 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the printhead a.
Chapter 12 Solve a problem b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product.
9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 11. Close the ink cartridge door.
Chapter 12 Solve a problem Cause: There was a problem with the printhead. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Problem with printer preparation Solution: Check the print quality of the current print job.
Ink cartridge is missing, incorrectly installed, or not intended for your product Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 Solve a problem 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place. 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved.
Solve a problem CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. For more information, see: Replace the cartridges Cause: One or more of the ink cartridges were not installed. If this did not solve the issue, try the next solution.
Chapter 12 Solve a problem The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge.
Solve a problem 5. Wipe the contacts with a dry swab or lint-free cloth. 6. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. 9. Close the ink cartridge door, and check if the error message has gone away. 10.
Chapter 12 Solution 4: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Solve a problem Cause: 234 Solve a problem The ink cartridges were not intended for use in this product.
13 Stop the current job Stop the current job To stop a print job from the product ▲ Press Cancel on the control panel. If the print job does not stop, press Cancel again. It can take a few moments for the print job to be cancelled.
Chapter 13 Stop the current job 236 Stop the current job
14 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart.
Chapter 14 To disable the usage information function 1. Press Setup. 2. Press the down arrow button until Preferences is highlighted, and then press OK. 3. Press the down arrow button until Cartridge Chip Info is highlighted, and then press OK. NOTE: To re-enable the usage information function, restore the factory defaults. NOTE: You can continue to use the cartridge in the HP product if you turn off the memory chip's ability to collect the product's usage information.
(continued) Type Paper weight Input tray* Output tray† Photo tray* Document feeder tray 5 x 7 inch (13 x 18 cm) Photo paper 145 lb. Up to 20 20 Up to 20 n/a 4 x 6 inch (10 x 15 cm) Photo paper 145 lb. Up to 20 20 Up to 20 n/a 4 x 12 inch (10 x 30 cm) Panorama Photo paper n/a Up to 40 25 n/a n/a 8.5 x 11 inch (216 x 279 mm) Photo paper n/a Up to 40 25 n/a n/a * † (236 gsm) (236 gsm) Maximum capacity.
Chapter 14 Scan specifications • Image editor included • Integrated OCR software automatically converts scanned text to editable text (if installed) • • Twain-compliant software interface Resolution: up to 4800 x 4800 ppi optical (depends on model); 19200 ppi enhanced (software) For more information about ppi resolution, see the scanner software. • Color: 48-bit color, 8-bit grayscale (256 levels of gray) • Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.
For more information, visit HP’s Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.
Chapter 14 conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.
Dansk Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr.
Chapter 14 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach. Toxic and hazardous substance table Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de geldende regels worden afgevoerd.
Français Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'intégrité des données pour les paramètres du produit ou l'horloge en temps réel et qui a été conçue pour durer aussi longtemps que le produit. Toute tentative de réparation ou de remplacement de cette batterie doit être effectuée par un technicien qualifié.
Chapter 14 Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country/region.
FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Chapter 14 Notice to users in Korea B 鞾 韥韥 閵뇊끞 ꗞꭖ뭪겕韥韥 넩 韥韥鱉 閵뇊끞 B鞾 냱ꈑ 놹녅볁놶뼞麦ꈒ냹 뼑 韥韥ꈑ 늱 ꈑ 閵뇊꾅 ꩡ끞뼍鱉 阸냹 ꑞ놶냱ꈑ 뼍ꐥ ꑝ麕 덵꾢꾅 ꩡ 끞뼕 ꯍ 넽걪鱽鲙 Notice to users in Germany Sehanzeige-Arbeitsplätze Das Gerät ist nicht für die Benutzung am Bildschirmarbeitsplatz gemäß BildscharbV vorgesehen. Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Technical information HP Photosmart Premium Fax C410 series declaration of conformity Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation Regulatory wireless statements 249
Chapter 14 • Notice to users in Brazil • Notice to users in Canada • European Union regulatory notice • Notice to users in Taiwan Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized.
European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Chapter 14 Regulatory telecommunication notices The HP Photosmart meets telecommunication requirements from regulatory agencies in your country/region. This section contains the following topics: • Notice to users of the U.S.
Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment.
Chapter 14 Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
Notice to users in the European Economic Area Notice to users in the European Economic Area This product is designed to be connected to the analog Switched Telecommunication Networks (PSTN) of the European Economic Area (EEA) countries/regions. Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country/region other than where the product was purchased.
Chapter 14 Japan safety statement Technical information For safety use i 256 Technical information
Technical information Japan safety statement 257
Chapter 14 Technical information 258 Technical information
Index 10 x 15 cm photo paper specifications 238 A ADSL.
icons 41 interface card 7, 8 Internet, fax using 188 invalid file name 196 IP phone 188 ISDN line, set up with fax 22 L labels specifications 238 legal paper specifications 238 letter paper specifications 238 line condition test, fax 186 M maintenance diagnostic page 103 print quality report 103 margins incorrect 128 memory cards digital camera cannot read 131 error message 198 file unreadable 196 HP Photosmartcannot read 131 photos missing 196 troubleshoot 131 missing information from copy 139 ink cartri
Index phone cord 185 telephone wall jack 184 text cut off 157, 175 dotted lines on scan 136 incorrect format on scan 136 incorrect or missing on scan 136 meaningless characters 127 to print a document from anywhere 70 transparencies specifications 238 troubleshoot fax problems 142, 150, 152, 154, 156, 157, 158, 160, 162, 168, 170, 173, 175, 181, 188 incorrect measurements 114 setup 110 USB cable 112 troubleshooting copy 137 error messages 191 memory card 131 print 126 scan 134 U uninstall software 118 USB
Index 262
