User Guide

Solution 4: Make sure other office equipment is connected correctly
Solution:
NOTE: This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the product, including: Argentina, Australia,
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan,
Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and
Vietnam.
Make sure you have correctly connected the product to the telephone wall jack, and
correctly connected any additional equipment and services that share the phone line
with the product.
Use the port labeled 1-LINE on the back of the product to connect to the telephone
wall jack. Use the 2-EXT port to connect to any other equipment, such as an
answering machine or a telephone, as shown below.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the product
3 Telephone (optional)
For more information on setting up the product, see the printed documentation that
came with the product.
Cause: Other office equipment (such as an answering machine or a telephone) was
not set up properly with the product.
If this did not solve the issue, try the next solution.
Solution 5: Try removing the splitter
Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) If you are using a splitter, remove it
and connect the product directly to the telephone wall jack.
Chapter 12
146 Solve a problem
Solve a problem