User Guide

NOTE: The product cannot recognize some ring patterns, such as those with
alternating short and long ringing patterns. If you are having problems with a ring
pattern of this type, ask your phone company to assign a non-alternating ring
pattern.
If you are not using a distinctive ring service, make sure that the Distinctive Ring
setting on the product is set to All Rings.
Cause: You had a special ring pattern for your fax phone number (using a distinctive
ring service through your telephone company), and the Distinctive Ring setting on
the product did not match.
If this did not solve the issue, try the next solution.
Solution 8: If you do not use a distintive ring service, make sure the Distinctive
Ring setting is set to All Rings
Solution: If you are not using a distinctive ring service, make sure that the
Distinctive Ring setting on the product is set to All Rings.
Cause: The Distinctive Ring setting was not set to All Rings (and you were not
using a distinctive ring service).
If this did not solve the issue, try the next solution.
Solution 9: Make sure other equipment on the phone line is not reducing the fax
signal
Solution: If the product shares the same phone line with other types of phone
equipment, such as an answering machine, a computer dial-up modem, or a multi-
port switch box, the fax signal level might be reduced. The signal level can also be
reduced if you use a splitter or connect extra cables to extend the length of your
phone. A reduced fax signal can cause problems during fax reception.
• If you are using a splitter or extension cables, try removing them and connecting
the product directly to the telephone wall jack.
• To find out if other equipment is causing a problem, disconnect everything except
the product from the phone line, and then try to receive a fax. If you can receive
faxes successfully without the other equipment, one or more pieces of the other
equipment is causing problems; try adding them back one at a time and receiving
a fax each time, until you identify which equipment is causing the problem.
Cause: The fax signal level might not have been strong enough, which can cause
fax reception problems.
If this did not solve the issue, try the next solution.
Solution 10: Clear the memory of the product
Solution: If Backup Fax Reception is enabled and there is an error condition on
the product, the memory might become full of faxes that have not yet been printed
and the product will stop answering calls. If an error condition exists that is preventing
Chapter 12
166 Solve a problem
Solve a problem