getting started Guide for ExecutiveAssistant

3Com ExecutiveAssistant Getting Started Guide 29
If you receive this message, it is indicating that the extension value that was entered
under the NBX Wave Phone tab of the configuration wizard is not the first Media
Driver port extension or it does not match the extension listed in the NBX TSP
Configuration.
You can view the NBX TSP Configuration by clicking the button with two green
little monitors and a yellow telephone located towards the bottom left of the wizard or
by going to the Windows Control Panel > Phones and Modems >Advanced tab,
then highlight the "NBX TAPI Service Provider" and press the configure button.
Figure 33 - NBX TSP does not match
If you receive the following message, it is indicating that the computer is
experiencing a TAPI issue. Specifically, the computer is unable to open the wave
phone extension. If the computer cannot open the device, it cannot control or use the
device.
Figure 34 - NBX TSP lineOpen( ) failed
Press OK button to close this message box and then press the "Failed Test" button for
possible solutions.
If the possible solutions do not work, try the following before contacting 3Com
technical support:
1. Reboot the computer
2. Close (and permanently disable) any applications that use TAPI or Media
Drivers such as third party applications, TAPI line monitors, CAS and TAPI
dialers.
3. Verify the computer can access NetSet.