HP ProBook 640 G1 Notebook PC HP ProBook 645 G1 Notebook PC HP ProBook 650 G1 Notebook PC HP ProBook 655 G1 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. AMD is a trademark of Advanced Micro Devices, Inc. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification .............................................................................................................. 10 Display ................................................................................................................................................
5 Removal and replacement procedures for Customer Self-Repair parts ................................................. 62 Component replacement procedures ................................................................................................. 62 Battery ............................................................................................................................... 63 Service cover ........................................................................................................
About the boot device order ............................................................................ 123 Choosing MultiBoot preferences ..................................................................... 123 Setting a new boot order in Computer Setup ................................. 123 Dynamically choosing a boot device using the f9 prompt ............... 124 Setting a MultiBoot Express prompt ............................................... 124 Entering MultiBoot Express preferences ................
Creating recovery media and backups ............................................................................ 140 Guidelines ....................................................................................................... 140 Creating recovery media with HP Recovery Disc Creator (select models only) ................................................................................................................ 140 Creating recovery media ............................................................
1 Product description Category Description Product Name HP ProBook 640 G1 Notebook PC HP ProBook 645 G1 Notebook PC HP ProBook 650 G1 Notebook PC HP ProBook 655 G1 Notebook PC Processors Chipset ● Intel® Dual Core i7-4600M 2.90-GHz processor (up to 3.6-GHz), 4.0-MB, (1600MHz FSB, 4.0-MB L3 cache, 37W) ● Intel Dual Core i5-4330M 2.80-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) ● Intel Dual Core i5-4300M 2.60-GHz processor (1600-MHz FSB, 3.
Category Description Graphics Switchable graphics: ● Intel HD Graphics 4600 with shared video memory ● AMD Radeon HD 8750M Support for hybrid (switchable) graphics Frame buffer width 128-bit Support dual-display ports through the dock Support for up to 4 total displays with discrete configurations (through Advanced Docking Station) Support AMD Eyefinity Technology (with AMD Discrete graphics) 2 Chapter 1 Product description
Category Description Panel ● 14.0-in full high-definition (FHD) AG UWA, SVA (1920x1080 resolution, 300 nits, 72% CG, 1.3-mm + PSR slim design eDP panel) with camera and WWAN ● 14.0-in full high-definition (FHD) AG UWA, SVA (1920x1080 resolution, 300 nits, 72% CG, 1.3-mm + PSR slim design eDP panel) with WWAN ● 14.0-in full high-definition (FHD) AG UWA, SVA (1920x1080 resolution, 300 nits, 72% CG, 1.3-mm + PSR slim design eDP panel) with WWAN ● 14.
Category Description Memory Two customer-accessible/upgradable memory module slots Support for DDR3L 1600-MHz PC3-12800 dual channel memory Support for 16384-MB of system RAM in the following configurations: Flash cache ● 16384-MB total system memory (8192-MB×2 or 4096-MB×4) ● 12288-MB Total system semory (8192-MB + 4096-MB) ● 8192-MB total system memory (8192-MB or 4096-MB×2) ● 8192-MB total system memory (8192-MB×1) ● 6144-MB Total system memory (4096-MB + 2048-MB) ● 4096-MB total system m
Category Description Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37in) thickness Support for Serial ATA Support for 3D DriveGuard hard drive protection Support toolless removal Support for the following hard drives: ● 1-TB, 5400-rpm, 9.5-mm ● 750-GB, 7200-rpm, 7.0-mm ● 500-GB, 7200-rpm, 7.0-mm ● 500-GB, 5400-rpm, 7.
Category Description Ethernet Intel I218-LM 10/100/1000 Ethernet, with Intel I218-LM Gigabit Network Connection (select models only) Realtek RTL8151GH-CG 10/100/1000 Ethernet (select models only) Support for Power Optimizer Intel Stable Image Platform Program (SIPP) Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Intel 802.11 a/b/g/n 2x2 + BT 4.0 Combo Adapter ● Intel 802.
Category Description Keyboard/pointing devices Full-size, spill-resistant keyboard with drain and numeric keypad Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinchzoom as default Support for Windows 8 dual-point (pointing stick with 3 pointing stick buttons plus TouchPad with 3 TouchPad buttons) DuraKeys Spill Resistant with drain TouchPad requirements: Power requirements Power requirements (continued) Security ● On/off button ● Support for 2-way scroll ● Taps enabled
Category Description Operating system Preinstalled: ● Windows 8.1 Professional 64-bit ● Windows 8.1 Professional 64-bit (MSNA) ● Win 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image ● Win 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit Image ● Windows 8.1 Chinese Market 64-bit ● Windows 8.1 Emerging Market 64-bit ● Windows 8.
Category Description Operating system (continued) Restore media-OSDVD: ● Windows 8.
2 External component identification Display NOTE: Your computer may look slightly different from the illustration in this section. Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light On: The webcam is in use.
Component Description (6) Turns off the display or initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The display switch is not visible on the outside of the computer. *The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Buttons and fingerprint reader (select models only) NOTE: Your computer may look slightly different from the illustration in this section. Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key. (3) Windows button Returns you to the Start screen from an open app or the Windows desktop.
Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key. (3) Windows button Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows button again will return you to the previous screen.
Lights NOTE: Refer to the illustration that most closely matches your computer. Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. (2) Caps lock light On: Caps lock is on. (3) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Amber: Microphone sound is off. ● Off: Microphone sound is on. (4) Microphone mute light (5) Num lock light On: Num lock is on.
Component (1) (2) Power light Microphone mute light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. ● Amber: Microphone sound is off. ● Off: Microphone sound is on. (3) Num lock light On: Num lock is on. (4) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● Amber: Computer sound is off.
TouchPad Component Description (1) Pointing stick (select models only) Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button (select models only) Functions like the left button on an external mouse. (3) TouchPad on/off button Turns the TouchPad on and off. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right pointing stick button (select models only) Functions like the right button on an external mouse.
Component (1) Description Wireless light Power light (2) (3) AC adapter/Battery light (4) Hard drive light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/ or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
Component Description (3) USB 3.0 charging port Connects optional USB 3.0 devices and provides enhanced USB power performance. The USB charging port can also charge select models of cell phones and MP3players, even when the computer is off (4) Memory card reader Reads data from and writes data to memory cards such as Secure Digital (SD). (5) USB 3.0 port Connects optional USB 3.0 devices and provide enhanced USB power performance.
Component 20 Description (7) Optical drive eject button (select models only) Releases the optical drive disc tray. (8) ExpressCard slot or smart card reader (depending on the configuration) Supports optional ExpressCards or smart cards.
Right side NOTE: Your computer may look slightly different from the illustration in this section. Component (1) Description Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Rear (select models only) Component 22 Description (1) RJ-11 (modem) jack (select models only) Connects a modem cable. (2) Serial port Connects an optional device such as a serial modem, mouse, or printer.
Bottom Component (1) Description Service cover Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Component Description (6) Service cover release latch Releases the service cover on the computer. (7) Battery bay Holds the battery. (8) Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number This number provides specific information about the product's hardware components.
26 Item Description Function (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.
Computer major components Computer major components 27
Item Component (1) Display assembly: The display assembly is spared as a whole unit assembly only. Spare part number 15.6-in, FHD, WLED UWVA display assembly equipped with a webcamera 739998-001 15.
Item Component Spare part number For use in Spain 738697-071 For use in Sweden and Finland 738697-B71 For use in Switzerland 738697-BG1 For use in Taiwan 738697-AB1 For use in Thailand 738697-281 For use in Turkey 738697-141 For use in the United Kingdom and Singapore 738697-031 For use in the United States 738697-001 Keyboard for 15.
Item Component Spare part number For use in Spain 738696-071 For use in Sweden and Finland 738696-B71 For use in Switzerland 738696-BG1 For use in Taiwan 738696-AB1 For use in Thailand 738696-281 For use in Turkey 738696-141 For use in the United Kingdom and Singapore 738696-031 For use in the United States 738696-001 Keyboard for 14” models with pointing stick (includes keyboard cable and pointing stick cable): 30 For use in Belgium 738688-A41 For use in Brazil 738688-201 For use i
Item Component Spare part number For use in Spain 738688-071 For use in Sweden and Finland 738688-B71 For use in Switzerland 738688-BG1 For use in Taiwan 738688-AB1 For use in Thailand 738688-281 For use in Turkey 738688-141 For use in the United Kingdom and Singapore 738688-031 For use in the United States 738688-001 Keyboard for 14” models (includes keyboard cable): For use in Belgium 738687-A41 For use in Bulgaria 738687-261 For use in Canada 738687-DB1 For use in the Czech Repub
Item Component Spare part number For use in Sweden and Finland 738687-B71 For use in Switzerland 738687-BG1 For use in Taiwan 738687-AB1 For use in Thailand 738687-281 For use in Turkey 738687-141 For use in the United Kingdom and Singapore 738687-031 For use in the United States 738687-001 (4) Power connector board (5) Top cover (includes TouchPad,TouchPad cable, and TouchPad bracket) (6) Smart card reader (includes cable) (7) 734281-001 2-button TouchPad 738398-001 4-button Touc
Item (16) Component Spare part number AMD A10-5750M with Radeon HD 8650G Graphics (quad-core; 3.5 GHz/2.5 GHz; 35W, 4 MB L2 cache) 713548-001 AMD A10-4600M with Radeon HD 7660G Graphics (quad-core; 3.2 GHz/2.3 GHz; 35W; 4 MB L2 cache) 683046-001 AMD A8-4500M with Radeon HD 7640G Graphics (quad-core; 2.8 GHz/1.9 GHz; 35W; 4 MB L2 cache) 683048-001 AMD A6-4400M with Radeon HD 7520G Graphics (dual-core; 3.2 GHz/2.
Item 34 Component Spare part number System board for 14-in. computer models equipped with discrete memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744010-501 System board for 14-in. computer models equipped with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744010-601 System board for 15.6-in.
Item Component Spare part number System board for 15.6-in. computer models equipped with shared memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744019-501 System board for 15.6-in. computer models equipped with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744019-601 System board for 15.6-in.
Item (18) Component Spare part number For use only on 15.6-in. computer models equipped with shared memory and the Windows 8 Professional operating system with WWAN capability 745887-601 For use only on 15.6-in computer models equipped with shared memory without WWAN capability 745888-001 For use only on 15.6-in computer models equipped with shared memory and the Windows 8 Standard operating system without WWAN capability 745888-501 For use only on 15.
Item (27) (28) (29) (30) (31) Component Spare part number Broadcom 802.11 a/b/g/n 2x2 + BT 4.0 LE PCIe+USB HMC WW 730668-001 Intel 802.11 a/b/g/n 2x2 + BT 4.0 WLAN 747832-001 Solid-state drive 512-GB SATA-3 SSD 738714-001 256-GB SATA-3 self-encrypting SSD 735598-001 180-GB SATA-3 SSD 735597-001 128-GB SATA-3 SSD 735596-001 128-GB mSATA-3 SSD 735595-001 32-GB mSATA flash cache SSD 735594-001 Hard drive (does not include hard drive bracket or screws): 1-TB, 5400-rpm, 9.
Display assembly subcomponents Item Component (1) Display bezel: (2) (3) 38 Spare part number For use only on 15.6-in computer models 738690-001 For use only on 14-in computer models 738679-001 Webcamera/microphone module (includes double-sided adhesive) 738409-001 Microphone module (includes double-sided adhesive) 738397-001 Display panel: 15.6-in WLED FHD, UWVA, display panel 739998-001 15.
Item (4) and (6) (5) Component Spare part number 14-in WLED HD, SVA, display panel 747752-001 14-in WLED HD, SVA, display panel 747751-001 Display hinge kit (includes left and right hinges and display panel cable bracket) For 15.6-in computer models 738699-001 For 14-in computer models 738396-001 Display Panel Support Kit (includes display enclosure, display panel cable, and wireless antenna cables and transceivers) For 15.
Plastics Kit Item Component Spare part number Plastics Kit, includes: 40 For 14-in models 738402-001 For 15.
Mass storage devices Item Component (1) Solid-state drive (SSD): Spare part number 256-GB SATA-3 self-encrypting SSD 749263-001 180-GB SATA-3 SSD 749262-001 749278-001 128-GB SATA-3 SSD 749261-001 749277-001 (2) 128-GB mSATA-3 SSD 749280-0011 32-GB mSATA flash cache SSD 7749281-001 Hard Drive Hardware Kit, includes: 738395-001 Hard drive bracket Screws (not illustrated) (3) Hard drive (does not include hard drive bracket or screws): 1-TB, 5400-rpm, 9.
Item (4) Component Spare part number 500-GB, 7200-rpm, 7.0-mm, self-encrypting 703268-001 320-GB, 7200-rpm, 7.0-mm 634862-001 Optical drive (includes bezel and bracket): Blu-ray R/RE DVD±RW SuperMulti Double-Layer Combo Drive 749959-001 739999-001 744820-001 DVD±RW SuperMulti Double-Layer Drive 749958-001 744822-001 740000-001 DVD-ROM Drive 749957-001 744821-001 740001-001 735601-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (PFC, 3-wire, 4.
Component Spare part number For use in Switzerland 490371-111 For use in Taiwan 490371-AB1 For use in Thailand 490371-201 For use in the United Kingdom and Singapore 490371-031 Screw Kit 738689-001 Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.
Spare part number Description 634921-001 500GB, 7200-rpm, SATA, 2.5-in hard drive (does not include hard drive bracket or screws) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001. 634925-001 500GB, 7200-rpm, SATA, 2.5-in hard drive (does not include hard drive bracket or screws) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001.
Spare part number Description 693710-001 65-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693711-001 65-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693712-001 90-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693713-001 90-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 695915-001 Intel 802.11 2x2 a/b/g/n 703267-001 500-GB, 7200-rpm, SATA, 7.
46 Spare part number Description 735407-001 TouchPad bracket with 2 buttons 735408-001 TouchPad bracket with 4 buttons 735409-001 Webcamera/microphone module (includes double-sided adhesive) 737327-001 Intel Dual Core i3-4000M 2.40-GHz processor (3.0- MB L3 cache, 37 W) 737328-001 Intel Dual Core i5-4200M 2.50-GHz processor ( 3.0- MB L3 cache, 37 W) 737330-001 Intel Dual Core i7 4600M 2.8 GHz (3MB 37W) 737474-001 Intel Dual Core i3-4100M 2.50-GHz processor (3.
Spare part number Description 738687-141 Keyboard for 14-in models for use in Turkey (includes keyboard cable) 738687-151 Keyboard for 14-in models for use in Greece (includes keyboard cable) 738687-161 Keyboard for 14-in models for use in Latin America (includes keyboard cable) 738687-171 Keyboard for 14-in models for use in Saudi Arabia (includes keyboard cable) 738687-211 Keyboard for 14-in models for use in Hungary (includes keyboard cable) 738687-251 Keyboard for 14-in models for use in Ru
48 Spare part number Description 738688-091 Keyboard with pointing stick for 14-in models for use in Norway (includes keyboard cable and pointing stick cable) 738688-131 Keyboard with pointing stick for 14-in models for use in Portugal (includes keyboard cable and pointing stick cable) 738688-141 Keyboard with pointing stick for 14-in models for use in Turkey (includes keyboard cable and pointing stick cable) 738688-151 Keyboard with pointing stick for 14-in models for use in Greece (includes keyb
Spare part number Description 738688-DB1 Keyboard with pointing stick for 14-in models for use in Canada (includes keyboard cable and pointing stick cable) 738688-DD1 Keyboard with pointing stick for 14-in models for use in Iceland includes keyboard cable and pointing stick cable) 738688-FL1 Keyboard with pointing stick for 14-in models for use in the Czech Republic and Serbia (includes keyboard cable and pointing stick cable) 738688-FP1 Keyboard with pointing stick for 14-in models for use in Nort
50 Spare part number Description 738696-291 Keyboard for 15.6-in models for use in Japan (includes keyboard cable, backlight cable, and pointing stick cable) 738696-A41 Keyboard for 15.6-in models for use in Belgium (includes keyboard cable) 738696-AB1 Keyboard for 15.6-in models for use in Taiwan (includes keyboard cable) 738696-AD1 Keyboard for 15.6-in models for use in South Korea (includes keyboard cable) 738696-B31 Keyboard for 15.
Spare part number Description 738697-171 Keyboard with pointing stick for 15.6-in models for use in Saudi Arabia (includes keyboard cable and pointing stick cable) 738697-211 Keyboard with pointing stick for 15.6-in models for use in Hungary (includes keyboard cable and pointing stick cable) 738697-251 Keyboard with pointing stick for 15.6-in models for use in Russia (includes keyboard cable and pointing stick cable) 738697-261 Keyboard with pointing stick for 15.
52 Spare part number Description 738703-001 Function button board for 15.6-in models (includes cable) 738704-001 Optical drive transfer board for 15.6-in models (includes cable) 738705-001 Modem transfer board for select 15.6-in models (includes cable) 738706-001 Plastics Kit 738708-001 Top cover for 15.6-in models with 2-button TouchPad 738709-001 Top cover for 15.6-in models with 4-button TouchPad 738710-001 TouchPad for 15.
Spare part number Description 744013-001 Cable Kit for 15.
54 Spare part number Description 744021-501 System board for use only on computer models equipped with discrete memory, WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material) 744021-601 System board for use only on computer models equipped with discrete memory, WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material) 744022-001 System board for use only on computer models equipped with discrete memory,
Spare part number Description 745888-601 System board for use only on 15.6-in models with shared memory, without WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material) 745889-001 Top cover and 2-button TouchPad for 15.6-in models 745890-001 Top cover and 4-button TouchPad for 15.
56 Spare part number Description 749610-001 Display panel HD SVA AG flat 749954-001 128-GB SATA-3 solid-state drive 749955-001 180-GB SATA-3 solid-state drive 749956-001 256-GB SATA-3 self-encrypting solid-state drive 749957-001 DVD-ROM 9.5-mm Drive 749958-001 DVD-ROM SuperMulti 9.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully.
Battery Description Spare part number 9-cell, 100-WHr, 3.0-AHr, Li-ion battery 718757-001 9-cell, 73-WHr, 2.2-AHr, Li-ion battery 718756-001 8-cell, 83-WHr, 2.8-AHr, Li-ion battery 718755-001 8-cell, 75-WHr, 2.8-AHr, Li-ion battery 718754-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Service cover Description Spare part number Service cover for 15.6-in models 738691-001 Service cover for 14-in models 738680-001 Remove the service cover to access the memory module slot, hard drive, and other components. 1. Remove the battery (see Battery on page 63). 2. With the battery bay toward you, slide the service cover release latch (1) to the left, remove the screw (if the optional screw is being used) (2), and then slide the release latch again (3) to release the service cover.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. These components are included in the Hard Drive Hardware Kit, spare part number 738395-001. Description Spare part number Hard drive (does not include hard drive bracket or screws): 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 7.0-mm 703267-001 500-GB, 7200-rpm, 7.0-mm 634925-001 500-GB, 7200-rpm, 7.0-mm, self-encrypting 703268-001 500-GB, 5400-rpm, 7.
66 2. Loosen the 4 hard drive screws (2). Pull the hard drive tab (3) to the right to disconnect the hard drive. 3. Lift the hard drive (4), and then pull the hard drive out of the hard drive bay. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the hard drive tab toward you. b. Remove the four Phillips screws (1) that secure the hard drive bracket to the hard drive.
c. Remove the hard drive bracket (2) from the hard drive. The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number 738395-001. Reverse this procedure to install a hard drive. Modem module (select models only) Description Spare part number Modem module 628824-001 Before removing the modem module, follow these steps: 1. Turn off the computer.
2. Lift the front of the modem module (2), and then disconnect the modem cable (3). 3. Release the modem module connector board from the clip, and then release the ZIF connector to remove modem module connector board. Reverse this procedure to install a modem module. Primary memory module The computer has one memory module compartment.
Description Spare part number 4-GB (PC3L, 12800, 1600-MHz) 691740-001 2-GB (PC3L, 12800, 1600-MHz) 691739-001 To add or replace a memory module: 1. Save your work and shut down the computer. 2. Disconnect AC power and external devices connected to the computer. 3. Remove the battery (see Battery on page 63). 4. Remove the service cover (see Service cover on page 64). 5. If you are replacing a memory module, remove the existing memory module: a.
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module. Reverse this procedure to install a memory module.
Expansion memory module Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3. In the Enter a product name/number box, type the computer model information, and then click Search. 4.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.
WWAN module (select models only) Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module 723895-001 HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module. WLAN module Description Spare part number Intel 802.11 a/b/g/n 2x2 Combo Adapter 670292-001 Intel 802.11 b/g/n HMC 1x1 675794-001 Atheros 802.11 b/g/n 1x1 690019-001 Intel 802.11 2x2 a/b/g/n 695915-001 Intel 802.11 2x2 a/b/g/n 710661-001 Intel 802.
Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. 2. Remove the two Phillips screws (2) that secure the WLAN module to the system board.) 3. Remove the WLAN module (3) by gently pulling the module away from the slot at an angle. (The WLAN module tilts up.
Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray R/RE DVD±RW SuperMulti Double-Layer Combo Drive 749959-001 739999-001 744820-001 DVD±RW SuperMulti Double-Layer Drive 749958-001 744822-001 740001-001 DVD-ROM Drive 749957-001 744821-001 740000-001 735601-001 Before removing the optical drive, follow these steps: 1. Turn off the computer.
4. Remove the optical drive (3). Reverse this procedure to install the optical drive.
Solid-state drive Description Spare part number 256-GB SATA-3 self-encrypting SSD 749263-001 180-GB SATA-3 SSD 749262-001 749278-001 128-GB SATA-3 SSD 749261-001 749277-001 128-GB mSATA-3 SSD for use in Brazil 749280-001 32-GB mSATA flash cache SSD 749281-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Keyboard For use in country or region Spare part number For use in country or region Spare part number Keyboard for 15” models (includes keyboard cable): For use in Belgium 738696-A41 For use in the Netherlands 738696-B31 For use in Brazil 738696-201 For use in Northwest Africa 738696-FP1 For use in Bulgaria 738696-261 For use in Norway 738696-091 For use in Canada 738696-DB1 For use in Portugal 738696-131 For use in the Czech Republic and Slovakia 738696-FL1 For use in Romania 738696
For use in country or region Spare part number For use in country or region Spare part number For use in Italy 738687-061 For use in Thailand 738687-281 For use in Japan 738687-291 For use in Turkey 738687-141 For use in Latin America 738687-161 For use in the United Kingdom and Singapore 738687-031 For use in the Netherlands 738687-B31 For use in the United States 738687-001 Keyboard with pointing stick for 14” models (includes keyboard cable and pointing stick cable): For use in Belgiu
For use in country or region Spare part number For use in country or region Spare part number For use in Greece 738697-211 For use in Spain 738697-071 For use in Hungary 738697-061 For use in Sweden and Finland 738697-B71 For use in Iceland 738697-DD1 For use in Switzerland 738697-BG1 For use in India 738697-D61 For use in Taiwan 738697-AB1 For use in Israel 738697-BB1 For use in Thailand 738697-281 For use in Italy 738697-D61 For use in Turkey 738697-141 For use in Japan 738697
Remove the keyboard: 82 1. Loosen the two captive screws that secure the keyboard to the computer. 2. Open the computer. 3. Insert a thin tool (1) to loosen the tabs on the rear edge of the keyboard (2), and then lift the rear edge of the keyboard (3). 4. Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest.
5. For models without a pointing stick, remove the metal shield (2) covering the zero insertion force (ZIF) connector, release the ZIF connector to which the keyboard cable is attached (3), remove the keyboard cable (4), and then remove the keyboard (5).
6. For models with a pointing stick, disconnect the pointing stick cable from the system board (32), release the zero insertion force (ZIF) connector to which the keyboard cable is attached (3), remove the keyboard cable (4), and then remove the keyboard (5) Reverse this procedure to install the keyboard.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Fan and heat sink assembly NOTE: The fan and heat sink assembly spare part kit includes replacement thermal material.
Remove the fan: 1. Disconnect the fan cable (1) from the system board, loosen the two captive screws (2), and then remove the fan. 2. Remove the heat sink assembly: NOTE: Due to the adhesive quality of the thermal material located between the heat sink assembly and the system board components, it may be necessary to move the heat sink assembly from side to side to detach it.
● For computer models equipped with discrete graphics, following the 1 through 2 sequence stamped into the graphics board heat sink, remove the 2 captive screws (1). Following the 1 through 4 sequence stamped into the processor heat sink, loosen the four Phillips captive screws that secure the processor heat sink to the system board (2), and then remove the heat sink assembly (3).
Thermal locations for computer models equipped with discrete graphics are shown in the following illustration: ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it. ● Thermal paste is used on the graphics board processor (3) and the heat sink section (4) that services it Reverse this procedure to install the fan/heat sink assembly.
Base enclosure Description Spare part number Base enclosure For 15.6-in models 738692-001 For 14-in models 738681-001 Before removing the base enclosure, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the fourteen Torx T8 screws that secure the top cover to the computer. 3. Remove the following screws that secure the base enclosure to the computer: (1) Two Torx T8 screws in the optical drive bay (2) Three Torx T8 screws in the battery bay (3) Two Phillips screws 90 4. Remove the memory card (4). 5. Turn the computer right side up with the front toward you. 6. Lift the front edge of the base enclosure until the left and right sides and the rear edge detach from the computer. 7.
8. Remove the base enclosure, making sure that the display panel cables and the wireless antenna cables route through the openings in the base enclosure. Reverse this procedure to install the base enclosure.
USB board Description Spare part number USB board (includes cable) 735400-001 738702-001 745891-001 Before removing the USB board, follow these steps: 92 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Remove the USB board: 1. Remove the four Phillips screws (3) that secure the USB board to the base enclosure. 2. Lift up on the left side to disconnect the connector interface (2). 3. Detach the USB board cable from the base enclosure (3), and remove the USB board and cable. Reverse this procedure to install the USB board.
Power button board Description Spare part number Power button board (includes cable) For 15.6-in models 738701-001 For 14-in models 738399-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
4. Remove the power button board (3) and cable. Reverse this procedure to install the power button board.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable and double-sided adhesive) 738394-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
4. Slide the fingerprint reader board (2) bracket forward and remove the fingerprint reader board and cable(4). Reverse this procedure to install the fingerprint reader board.
Smart card reader Description Spare part number Smart card reader for 14-in models with 2-button TouchPad (includes cable) 738398-001 Smart card reader for 14-in models with 4-button TouchPad (includes cable) 744005-001 Smart card reader 2-button (includes cable) 7738700-001 Smart card reader 4-button (includes cable) 738703-001 Before removing the smart card reader, follow these steps: 1. Turn off the computer.
3. Remove the smart card reader (3). Reverse this procedure to install the smart card reader and cable. System board NOTE: The system board spare part kit includes battery connector bracket and replacement thermal material. Description Spare part number For 14-in. computer models with shared memory and WWAN capability (includes replacement thermal material) 744007-001 For 14-in.
Description Spare part number For 14-in. computer models with discrete memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744010-501 For 14-in. computer models with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744010-601 For 15.6-in. computer models with discrete memory, WWAN capability (includes replacement thermal material) 744015-001 For 15.6-in.
Before removing the system board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 63), and then remove the following components: a. Service cover (see Service cover on page 64) b.
Remove the system board: 1. Disconnect the following cables from the system board: (1) Card reader cable (2) Power connector cable Left (3) and right (4)speaker cables (5) Display panel cable (if display panel is still attached) 2. Remove the five Torx screws (1) and the Phillips screw (2) that secure the system board to the base enclosure.
3. Lift up on the left side of the system board (1) until it rests at an angle. 4. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.
Speakers Description Spare part number Speakers (includes cable) 738404-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the speakers (3) and (6) and cables. Reverse this procedure to install the speakers.
Function button board Description Spare part number Function button board (includes cable and double-sided adhesive) 738703-001 738401-001 Before removing the function button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
4. Lift the function button board (3) to remove it. Reverse this procedure to install the function button board.
Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Dual Core i7-4600M 2.80-GHz processor (3.0-MB L3 cache, 37 W) 737330-001 Intel Dual Core i5-4330M 2.80-GHz processor (3.0-MB L3 cache, 37 W) 738201-001 Intel Dual Core i5-4300M 2.60-GHz processor (3.0-MB L3 cache, 37 W) 738309-001 Intel Dual Core i5-4200M 2.50-GHz processor (3.0-MB L3 cache, 37 W) 737328-001 Intel Dual Core i3-4100M 2.50-GHz processor (3.
Remove the processor: 1. Use a Torx8 screw driver to turn the processor locking screw one-half turn counterclockwise (1), until you hear a click. 2. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon embossed on the processor socket (4) when you install the processor. Reverse this procedure to install the processor.
TouchPad Description Spare part number Top cover (includes TouchPad, TouchPad cable, and TouchPad bracket) Top cover for 15.6-in models with 2-button TouchPad 745889-001 2-button TouchPad with bracket for 15.6-in models 738710-001 Top cover for 15.6-in models with 4-button TouchPad 745890-001 4-button TouchPad with bracket for 15.
Remove the TouchPad: 1. Remove the four Torx screws (1) that secure the TouchPad to the top cover. 2. Release the clip (2), and then remove the TouchPad (3). Reverse this procedure to install the TouchPad.
Power connector cable NOTE: The power connector cable is included in the Cable Kit (seeCables on page 39). Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Release the power connector (3) from the clips and mold built into the base enclosure. 4. Remove the power connector cable. Reverse this procedure to install the power connector cable. RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 651948-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer.
2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure with double-sided adhesive.) 3. Remove the RTC battery and cable. Reverse this procedure to install the RTC battery.
Display assembly NOTE: The display assembly is spared as a whole unit assembly only. Description Spare part number 15.6-in WLED FHD, UWVA display assembly equipped with a webcamera 739998-001 15.
3. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel. b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display enclosure. c.
4. Remove the six Torx T8 screws (1) and the 2 Torx screws that secure the hinge bracket to the computer. 5. Remove the WLAN and WWAN transceiver (1) and the hinge brackets (2). The hinge bracket is available using spare part number 738699-001.
6. Remove the display panel cable and the wireless transceiver. 7. If it is necessary to replace the webcamera/microphone module or microphone module: CAUTION: Handle the webcamera/microphone module and microphone module with caution. These modules have a thin profile and are susceptible to damage when not handled carefully. a. Disconnect the webcamera/microphone module cable (1) from the webcamera/ microphone module.
b. Detach the webcamera/microphone module (2) from the display enclosure. (The webcamera/microphone module is attached to the display enclosure with double-sided adhesive.) c. Remove the webcamera/microphone module. The webcamera/microphone module is available using spare part number 738409-001. The microphone module is available using spare part number 738397-001. Reverse this procedure to reassemble and install the display assembly.
7 Computer Setup Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Computer Setup. 1. Start Computer Setup. 2. Use a pointing device or the arrow keys to select Main > System Information. 3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices.
To move the device down in the boot order, use a pointing device to click the down arrow, or press the - key. 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1.
Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2.
Starting Computer Setup NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. press f10 to enter Computer Setup. Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: 1.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select Main > Restore Defaults. 4. Follow the on-screen instructions. 5.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Select Start > Computer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. press f10 to enter Computer Setup. 3.
Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup, you have the following choices: ● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter.
Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1.
8 Specifications Computer specifications Metric U.S. Width 37.8 cm 14.88 in Depth 25.7 cm 10.12 in Height (front to rear, display assembly) 2.53 cm 0.99 in Height (front to rear, LED display assembly) 2.9 1.14 in Weight (computer equipped with 9-cell battery, ODD weight saver, UMA, no FPR, 1 SODIMM, WLAN only, SSD, touchpad only, no camera, no WWAN) 2.5 kg 5.
1-TB, 5400-rpm* 750-GB, 5400-rpm** 500-GB, 5400-rpm** Height 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security Single track 1.5 ms 1.5 ms 1.
500-GB, 5400-rpm** 320-GB, 5400-rpm** 22 ms 22 ms 22 ms Single track 1.5 ms 1.5 ms Average (read/write) 11/13 ms 11/13 ms Maximum 22 ms 22 ms Logical blocks 976,773,168 628,142,448 Disk rotational speed Operating temperature 5400 rpm 0°C to 60°C (32°F to 140°F) *1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
9 Backup and recovery Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Using the Windows recovery tools To recover information you previously backed up, see Windows Help and Support for steps on restoring files and folders. To recover your information using Automatic Repair, follow these steps: CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed.
Using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. . CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats the hard drive.
Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal information before you give away or recycle your computer. For more information on these features, see Windows Help and Support.
Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1.
well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once.
To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
Using the Windows recovery tools Using the Windows recovery tools, you can: ● Recover individual files ● Restore the computer to a previous system restore point ● Recover information using recovery tools NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support. NOTE: Windows includes the User Account Control feature to improve the security of your computer.
Using f11 recovery tools (select models only) CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1.
After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
SUSE Linux – Backup and recovery Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer. 2.
Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed.
The following options are available: ● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed. ● Recover/Repair System—This option repairs a system that is not working properly and preserves user data. ● Restore Factory System—This option restores the system back to the original factory state. User data is not preserved. Select an option and follow the on-screen instructions.
10 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel® Centrino with VProTM, reboot the PC and enter BIOS Setup by pressing F10 when prompted. Select System Configuration, select AMT Options, and then select Un-configure AMT on next boot. Select Save, and then select Yes. Select the File menu, and then select Save Changes and Exit. Reboot the system and confirm that you want to un-configure AMT. 2. j.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Controller (NIC) EEPROM 64 Kbytes (not customer accessible) No Yes Store NIC configuration and NIC firmware. Using a utility from the NIC vendor that can be run from DOS. A utility is required to write data to this memory and is available from NIC vendor.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Bluetooth flash 2Mbit No Yes Stores Bluetooth configuration and firmware. Programmed at the factory. Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor.
3. Does the “Firmware Hub for System BIOS” contain the BIOS program? Is this chip writable, and if so how? The Firmware Hub does contain the BIOS program and is writable. A utility is required to perform the write function. 4. In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer. Is this true for these BIOS chips? Yes, they are flash memory chips. 5.
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No.
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part number 45 AC adapter, spare part numbers 42 AC adapter/battery light 18 audio, product description 5 audio-in (microphone) jack, identifying 21 audio-out (headphone) jack, identifying 21 audio/USB board spare part number 33 B Backup and Restore 142 backups creating 141 Base enclosure spare part number 46, 49 base enclosure removal 89 spare part number 89 base enclosure, spare part number 36 battery removal 63 spare part numbers 37, 45, 63 battery bay, identifying 24 battery re
external monitor port 21 F f11 recovery 137 Fan spare part number 46 fan removal 85 spare part numbers 85 fan and heat sink assembly spare part numbers 36 Fingerprint bracket, illustrated 40 Fingerprint reader spare part number 46 fingerprint reader bezel, illustrated 40 fingerprint reader board removal 96 spare part number 32, 96 fingerprint reader board bracket removal 97 fingerprint reader, identifying 12 flash cache, product description 4 fn key, identifying 13, 14 front components 17 Function button bo
model name 1 Modem spare part number 43 Modem module spare part numbers 36 modem module removal 67 spare part number 67 spare part numbers 67 modemtransfer board spare part number 52 mouse, spare part numbers N network cable illustrated 39 network jack, identifying num lock light 15, 16 44 18, 19 O operating system, product description 8 optical drive precautions 58 removal 76 spare part numbers 36, 42, 52, 54, 56, 76 optical drive blank tray illustrated 40 optical drive eject button, identifying 19, 20
SLED remove everything and reinstall option 147 slots ExpressCard 19, 20 security cable 21 SIM 23 smart card 19, 20 Smart card reader spare part numbers 52 smart card reader removal 98 spare part number 32, 46, 55, 98 Smart card reader blank, illustrated 40 smart card slot 19, 20 solid-state drive precautions 58 product description 4 removal 78 spare part numbers 37, 41, 55, 56, 78 Speaker kit spare part number 45 Speaker Kit, spare part number 32 speakers removal 104 spare part number 32, 104 speakers, ide
