HP ProCurve Wireless Products Support/Warranty Booklet 2003-09

59906021_wireless-ap.fm Page 4 Tuesday, September 16, 2003 5:38 PM

How to Start a Warranty Claim

If you need to make a warranty claim, you can:

■ contact your local HP Service Authorized Reseller, or

■ contact HP directly. If you wish to contact HP directly, please call your HP Customer Care Center at the phone

number listed for your country/region on page 2 of this booklet. This information is also available on the

HP ProCurve web site:

http://www.hp.com/go/hpprocurve

When you call, please have the following information ready.

1. product number, for example, HP J3200A

2. serial number (for example, S/N US41400480 or PG2AJL9CWY28) or identification number (for example, A-3429-D3)

3. complete description of the product failure

4. proof of purchase of your product

When Returning the Defective Unit

Your HP Service Authorized Reseller or HP Customer Care Center representative will give you detailed instructions on when

and how to return the defective unit. It is important that you remove any of the accessories or cables and connectors that

you may have installed in or attached to your unit before returning the defective unit. Examples of accessories are:

■ access point card

■ transceiver or mini-GBIC

■ redundant power supply

■ network cable

■ serial cable

■ power cord

Please refer to the installation instructions that shipped with your product for details on removing accessories, cables, and

cords.

Warning:

When removing or installing a product or its accessories, follow the general installation safety instructions provided in the

installation instructions that shipped with the product to avoid injury or damage to the product or its accessories.

HP Part Number: 5990-6021

Printed in Taiwan 09/2003

*5990-6021*