Installation Guide for fl Modules 2007-02

ProCurve Switch fl Modules

Troubleshooting and Support

One of the main ways to troubleshoot the operation of Switch fl modules is

by using the LEDs on the front of the switch and on the modules. Refer to the

tables in “Verifying Cable Connections” on page 20 for a description of normal

LED behavior. Also, refer to the ProCurve Switch 8100fl Series: Installation

and Getting Started Guide for more detailed troubleshooting information.

ProCurve Networking Customer Support Services

If you have a problem with the operation of a ProCurve 8100fl switch, Hewlett-

Packard offers support 24 hours a day, seven days a week through the use of

a number of automated electronic services. See the Customer Support/

Warranty booklet that comes with the switch for information on how to use

these services to get technical support. The ProCurve Networking Web site,

www.procurve.com also provides up-to-date support information.

Additionally, your ProCurve Networking-authorized network reseller can

provide you with assistance, both with services that they offer and with

services offered by ProCurve Networking.

Before Calling Support

Before you call your networking dealer or ProCurve Networking technical

support, first gather the following information:

Information Item Information Location

• Product identification, including the chassis,

modules, transceivers*, and mini-GBICs**

• Details about the switch’s status including the

OS (software) version, a copy of the switch con-

figuration, a copy of the switch Event Log, and a

copy of the switch status and counters informa-

tion

• Copy of your network topology map, including

network addresses assigned to the relevant de-

vices

On the front of the switch and on

modules, transceivers, and

mini-GBICs

Switch console:

show tech-support command

Your network records

* Transceivers are installed in the X2 10GbE Interface Modules (J8736A and J8737A)

** Mini-GBICs are installed in the 10-Port Mini-GBIC Interface Module